Brayleys Cars - Brayley Honda Hendon Avis 

Car was ready at promised time and everything was in order.

Well looked after by Paul, the administrator ..

Service was completed professionally and courteously.

All good thank you, Guys,

This is my third visit to Honda Hendon, and each time I’ve experienced excellent customer service and professionalism.

Sudharson Kanagaratnam Was very polite, knowledgeable and helpful. It was a pleasure to deal with him. We came on the recommendation of three friends who have bought cars from him over the years and I can understand why

Helpful, understanding, realistic, and practical - would not hesitate buying yet another car from Brayleys Hendon. Robert Davis a delight, plus big shout out to Ram.

I left my car last week at 9am at the Hendon branch for a recall repair which I was told would take at the most 5 hrs. I phoned at 2 pm, 3pm and 4pm to see if it was ready, and each time it was to the answerphone which told us to 'leave a message and we'll get back to you.' NO ONE DID! At 4.30 I took a taxi and found my car all ready on the forecourt. When I asked at the service desk why I hadn't been contacted when it was ready, he looked blank and then gave me the lame excuse that they couldn't receive phone calls from the repair dept. If this was true, which would be unbelievable, surely customers should have been phoned when it was ready and also supplied with a contact number!

Ease of booking service together with signing car in and the care of the staff in explaining everything .

Had a very good recent experience with Brayley Honda Hendon due to excellent service provided by Hardik Parikh, Service Advisor. Also had similar experience with him in March 2025. He kept me updated and was very helpful and ensured that all the issues are sorted out.

service desk staff very helpful when car checked in and collected. kept us fully informed of what needed to be done following service and MOT

Friendly,professional staff. Serviced my car very quickly. Great service.

I was very pleased with my car after its service. Fresh and sparkling it drove beautifully as it always does. I was also pleased that I didn’t have too long a wait for it to be ready.

Excellent and efficient work in servicing my Honda Civic. In particular, I would like to commend Mr Hardik Parikh of the Hendon branch of Brayleys. He attended to my needs with care and attention.

Quick, easy check in.
Work turnaround as stated and car delivered efficiently.
Job booking was not satisfactory…confusing and awkward.

My recent Honda experience was great for all the staff I dealt with, in identifying and fixing my issues and keeping my car secure, I couldn't have asked for better services. I was astonished to find by design of the car that there is an antenna in the rear bumper; so if hit without any visible damage to the bumper and you're not present, you would be none the wiser and this can lead to such mayhem of not being able to lock the car and the dashboard symbol on googling implying fob battery change. I'd get a bumper sensor broken if the car has been hit, but not the full locking system of the car. HONDA MANUFACTURE - MOVE THE ANTEENA TO A LESS VULNERABLE LOCATION.

Ongoing problem with sensitive software- handled quickly and efficiently by Hardik Parikh

This rating which is generous reflects directly on Honda Finance Europe Plc, Cain Road, Bracknell. RG12 1HL Bracknell NOT Brayley Honda, Hendon.

Not within public knowledge but widely known to Brayleys, Hendon is that an IT upgrade at Bracknell has, for months caused numerous problems and I was one of the latest to experience their incompetence.

I have an open complaint recorded by Jodie on 23/06/25 and acknowledged by Rija on 25/06/25 (0345 200 800 -option 3) and am still waiting for a response along with a 'promised' email that has never arrived.

Whilst receiving numerous emails regarding the evolution of the vehicle ordered, additional products and promo's at no time was I asked to pay the outstanding balance and when I pressed offering the payment no one was able to facilitate taking the payment until I had made (approx) 20 phone calls/10 emails whilst being passed from one person to another. I wasted many hours trying to achieve something that, I am now told was not possible due to ongoing IT problems.

Madalina Meianu at Hendon finally arranged for the appropriate link to be sent to me and I paid less than 24 hours before the handover that I was notified of 10 days before !

Colin, the showroom manger at Hendon was also involved and knows of my dissatisfaction.

On this forum can I ask what is happening about my complaint please ?

Was booked in for a service.
Left the car at at 8am, got a call to pick it up just after mid day.
It was also given a wash & clean.
No complaints.
Thanks
Eric.