Brayleys Cars - Brayley Honda Hendon Avis 

Smooth, professional and courteous service from Honda Brayleys

I recently took my Honda CR‑V Hybrid for its scheduled service at Honda Brayleys, and I was thoroughly impressed with the entire experience. The team were extremely polite, professional, and efficient — everything was handled smoothly from start to finish.

The service was completed promptly, and I was kept fully informed throughout. The paperwork provided was clear, easy to understand, and itemised any work carried out and associated costs in a very transparent way. I appreciated being able to check everything over with confidence.

Highly recommend Honda Brayleys for anyone looking for a reliable and courteous dealership service. I’ll definitely be returning.

I bought my car at this branch and never had any issues. I've always felt confident I could leave anything in the car and it would still be there after work was completed.
However, on this occasion, a whole bunch of coins had been 'taken'. I was shocked and very disappointed.
This disappearance has put me off going back to this branch in Hendon let alone buy anything more from them.
I appreciate the response but it's not accurate. The missing items were the supermarket trolley tokens. Yes, I had many but someone from Brayleys clearly removed new tokens and left only old ones that don't work anymore.
I'm sure the person who did this thought the customer wouldn't complain as its of little value but I did and was surprised by the denial.
A person telephoned me and said no one has reported anything like this before. That may be but it doesn't mean such things haven't happened. It may be that people just haven't reported such issues before.
It's horrible Shane that such an act has soured by relationship with Brayleys Hendon.

very helpful and understanding.

Efficient and friendly service

Excellent service. Very efficient, polite and friendly. Very pleasant experience overall

While the quality of the service itself was acceptable, the process of making contact with the service and booking team was extremely frustrating. The phone system is ineffective — calls are left unanswered despite being kept on hold for over 30 minutes. There is no follow-up, and it's virtually impossible to speak to someone directly if you have a query or would like to talk to them when the car is with them.

Once the car is with the service team, communication breaks down completely. Calls go unanswered, messages are not returned, and there’s no way to speak to someone to get an update or to query something. I am well aware that the car is in for the whole day but I should be able to talk to someone. This is unacceptable.

Previously, there was a receptionist who ensured calls were answered and follow-ups were made when necessary. That system clearly worked far better. The current lack of communication and customer support is a serious letdown and gives the impression that customer care is no longer a priority.

Due to this poor experience, I am unlikely to return for future servicing or MOTs. I would strongly recommend addressing these communication failures as they significantly undermine trust in your service.

All went very smoothly with good communication.

Brayleys Hendon treated me very well as a Motability customer.... they even gave me a loan car.

I’d like to extend my thanks to the team at Brayleys Honda for the excellent service I received during my recent visit. The whole process was smooth, efficient, and handled with great professionalism. A special mention goes to Paul, who looked after me exceptionally well — he was friendly, attentive, and made sure I was kept informed throughout. It’s always reassuring to deal with people who clearly take pride in what they do. I wouldn’t hesitate to return or recommend your service to others. Many thanks again!

Everything run smooth without much issue. One suggestion service department was very busy answering call. it would be good if this can be look into.

Excellent service

Friendly staff, quick service.

I was very lucky to have met Ram when I bought my car at Brayley Honda Hendon recently.
Ram was incredibly knowledgeable and answered all my questions with great patience and at the same time giving great honest advice too. He made the process smooth and easy, and I felt comfortable throughout.
Ram was also a good listener and went above and beyond to find a car that met my needs and he provided an exceptional level of customer service. He even emailed me couple days after to check if I was enjoying the car.
If only all car salespeople are at his standards.
I would highly recommend him to anyone looking to buy a car.

This Honda Car Dealer Sells Cars
New and Secondhand.
The New and Secondhand Car choice is very good.New models are very nice
Also provides Car Srevice.
Their Sales and Service is
Excellent.

I was dealt with promptly and everything was explained to me clearly. One assistant went out of his way to find the chassis number on my friend’s car, similar to mine, and checked if there was also a fuel pump recall on that. My service, MOT and recall job was done during the morning, so I could collect it at a reasonable time. I have renewed my service plan for another two years, and that shows the confidence I have in Brayleys.

Friendly, helpful and great customer service

I had a great experience dropping off my car for servicing. The process was smooth and efficient, and the staff were very friendly and professional. I felt confident that my car was in good hands. Highly recommend!

Very pleased with the customer service that I received but SO disappointed to hear that our lovely receptionist has been made redundant. The place won't be the same 😭

Everything completed on time and as arranged

My car battery on my Honda crv is going flat have
Tried contacting Brayleys to take it to my local Hendon’s branch to have it tested as the battery is still
Under warranty five phone calls no answer three times
When I did speak to a person called Hardy I was told June would be a convenient time to book the car in,
disgraceful so am I supposed to jump start it every day
I don’t think so Brayleys you should be ashamed,
disgraceful service. 10 years customer. Cliff Ree.