Bright & Beautiful Avis 

Bright & Beautiful Worthing has cleaned my house for the last seven years and always provided an exceptional service. Led by the wonderful Carla Ellis, the team has excellent attention to detail, and are always reliable, efficient, punctual and courteous. My home is always fresh and clean after each visit. Bright & Beautiful is highly recommended.

Just love our home a little bit more after a visit from the lovely b and b ladies. Everything smells wonderful and looks clean and sparkly. They are super quick and efficient and a pleasure to have in the house

I have chosen this company (Bright&Beautiful Grantham) because simply ‘they are the best’. I have never before come across such a high standard of work and such lovely people. Nothing is too much trouble, the house always looks and feels amazing after a visit ( even my husband agrees so that is a definite 10* service, never has he said this about any other cleaners). Lisa and Dace and all the girls, thank you.

Great team, they have excellent service and work ethics. They punctual and hardworking cleaner, my house was sparkling and shining were. I couldn't ask for better service than them. Am very happy with them. Matilda

Our deep clean today by Bright and Beautiful Portsmouth has left us delighted and thrilled with the quality of work. High standards, professional organisation, and attention to detail are all clearly evident in the work carried out.

Me and my partner are extremely impressed with our first deep clean from Bright and Beautiful Colchester. Our home looked immaculate and they went the extra mile to tidy up some of our things and make it presented beautifully, and made our cat happy with some treats we left. It felt like walking into an air bnb after work. Communication with the manager Kelly has been prompt, professional and friendly. No faults.

Having read others' "Google" reviews, it is clear that Bright & Beautiful suffers from the typical "arm's length" that limits the ability of franchise businesses to control culture and standards where it matters: at the customer-supplier interface.

My experience was excellent. I asked Deidre and her team to perform an end-of-tenancy cleaning.

At the initial consultation, which Deidre attended and managed personally, it was clear that she was taking ownership of the challenge and that I could trust her. I explained the likely contentious areas and she assessed and noted all details before calculating her quotation on the spot.

I had considered several other companies, ranging from local "grumpy man with van" to "national brands". Unlike the others, which either couldn't be bothered to respond with a quotation or else wouldn't leave me alone, Deidre was excellent. Not the cheapest but, in supplier management, it is the understanding that comes in the relationship that delivers the result.

On the day, Deidre arrived promptly and set to work. I had ensured the house was completely empty as requested, and left the team to get on with it.

Half a day or so later, Deidre called and I returned to inspect. The effort expended and standard achieved were excellent.

I have also asked Deidre to provide quotations for my new abode and will be agreeing a periodic cleaning schedule when able.

I highly recommend Bright & Beautiful and the service provided by Deidre and her team.

Again, every business interaction is between two parties. If you treat something as personal as cleaning like buying beans you're entirely dependent on where you live and whether your particular service provider is as professional as Deidre.

Bright and Beautiful gave our home a deep clean and have just started a fortnightly clean. We are very impressed with the service so far. Mary and Sam are a great team and have left our home looking lovely, clean and fresh. We also love the little attention to detail. Although it is priced higher than some of the other ones, we feel it has been worth paying the extra cost. Thanks ladies.

Awful experience! We had the Wirral branch in a scheduled deep clean then monthly cleaning there after. We had three girls come in, didn’t hardly speak. Which was a great start. We’ve got 4 bedroom house and they took about 2 hours upstairs and just under an hour downstairs. They said the limescale on the shower won’t come off. They cleaned one half of the double sink, dust on top of photo frames still and cup stair on kitchen surface still from morning. Would not recommend this company at all. They made us to feel we was in the wrong. We found out they were on a timer whilst in the house too! Nothing pulled out downstairs either as Alexa showed them not cleaning anything. We did get a partial refund but wish we’d never of gotten them to be honest as the money we got back wasn’t worth it at all! Beware in the Wirral area.

The team have always been really responsive and sensitive to the cleaning needs of my elderly parents. I am so grateful for everyone's very hard work!
They came twice a week for months and were so kind and reliable - it was a weight of my mind to know Mum and Dad had their regular help.

Had a quote for a 3 bed house for a deep clean- just under £800!!!
I am interested to know why (and if it’s true) that all franchises have to be VAT registered right from the outset. Sounds strange to me.

Great job done by Carri Ann, Holly and Marnie at our house in Portsmouth today. The place is sparkling. We would most definitely recommend. A+

I had to get a deep clean done due to double Lung Transplant, well what can I say I'm still in hospital but sister was liaising with the company and Lindy Thompson ( bless ya Lindy) pictures were superb and my sister was stunned, now it takes a lot to stunning my sister when it comes to cleaning but stunned she was ,superb job was done (thanks Ladies )cannot recommend enough , due to my operation clean as a whistle it had to be due to immune suppressed drugs i have to take . Well clean as a whistle it is , put that down on your job description Lindy ,Post Transplant deep clean . Thanks again to the team and have a great Christmas and New Year.
Richard Thompson, Stourbridge.

Best decision we made for us and our home. The team is incredible and it’s made our lives so much easier and the house is a pleasure to live in. Reliable and friendly and the house is fresh and gleaming

Well.... what can I say. The team came to me for a really deep clean. By golly I got that.
I was ashamed cause I let the house become a mess.
From the moment all the girls entered, I was greeted with warmth and smiles and they were ready to go, no messing about.
They immediately put me at ease.
My house is a home again🤗
They did a first class job and executed their cleaning just as discussed with Michelle.
Considering how much needed to be done, they were incredibly reasonable.
I thank you girls for a first class job, for being trustworthy, hard working and a joy.
House is gleaming.
I wish you a merry Christmas and see the team in January ( for a regular monthly visit)
Thank you🤗👍
Ellen

We couldn't be happier with Voni and her team at BicesterAylesbury division. Every clean for the past year has been exemplary. The standard Voni sets ensures a sparkling, great smelling finish. simply the best!

I used bright and beautiful to bless my daughter as she has been staying with me to help me with my very poorly husband. We had an appointment with Shannon going around the house for things I wanted the company to do. I WAS SO DISAPPOINTED, so many things were not done. It has been such a stressful time and wanted my daughter to go home to a clean house, if it was only 1 or 2 things wrong I would have left it. But windows, fridge, some cobwebs. Back of the Tele, I could go on. I'm not one to complain but this was really important to me. They did try and send another team to sort it, but my daughter didn't have the capacity to have people in, they offered my 50 pounds as a sorry, but I paid over 300 pounds, please be careful before using this company

Good service but not cost effective
Portsmouth branch

Charged £38 an hour based on labour time for one cleaner from the invoiced charge. That's pretty pricey for an hourly rate per cleaner. For context that's equivalent to each cleaner having a £74.5k job assuming no overheads like travel and I'm sure the cleaners are being paid a small fraction of that, which did make me and my wife a bit uncomfortable.

They mostly did a good job all round, did miss some obvious uncleaned areas. One time the shower area wasn't touched, which was odd as a cleaner did spend time in the bathroom. It was done the next time so a bit inconsistent there. There was no effort to clean any marks on walls and so on which was counter to the promised work being "ceiling to floor". That said, great job on surfaces in general such as floors, bathroom surfaces, kitchen counter.

There was also an oddity in which we were told that the clean would be "for as long as it takes" but then my wife was told by another member of staff that were only going to perform 4 hours of labour split over 3 people for 1 hour 20 minutes. That worked out to £152 for each visit, hence £38 an hour. In practice this is what was delivered too as we have CCTV and could check entry/exit times.

We also started with a deep clean and they did a great job, would recommend the one-off cleans they do but just remember we paid like over £600 so it really comes down to paying a lot of money to save time.

Ultimately they cancelled the service citing that in effect our house was too unclean for the level of money being charged. (We have two young children so place was a mess with a few wet nappies left out) This was following the 2nd out of 4 cleans performed where I felt for the first time they had genuinely been cost effective and had got my money's worth. A great clean and then cancelled on us. So not too impressed at that but not horrendously disappointed either. Bit of a "meh" experience overall where just felt a bit overcharged.

Had our first deep clean with this lovely company. Josh, Pam and team leader Laurie were all very friendly and professional. We have a lot of brass in one of our bathrooms and Pam did an amazing job of getting it to be sparkling, like new. Both Pam and Josh were both great. Thank you

Bright and Beautiful came to clean my house recently and they did a fantastic job! The best cleaning service I have received. The team were polite, friendly and professional and I will be booking qgain