BritBoxUK Avis 991

Cannot sign in and not getting an email to reset pw. no customer service

FREE TRIALS, CANCELLATIONS, ON GOING PAYMENTS...

Britbox are proving very hard to get away from, or Nat West Bank are just as bad?

Since April 2020 when I cancelled the 7 Day Free Trial, Britbox without fail, ask Nat West Bank for £5.99 each month.

I say they 'Ask' , as it is neither a Standing Order or Direct Debit, it is according to Nat West Bank - NWB from now onwards- a Card payment, the same as if you've bought something online from eBay.

NWB get a request for payment by card every month from Britbox and pay it, if there is nothing in my account (I don't have an overdraft) NWB pay it when there is.

NWB have been doing this since April 2020, I do get a payment back when I complain, I have even filled in dispute forms for NWB - they have a tick box type form for online cancellation disputes for streaming services- Britbox told me at the beginning of the issue that as I am unable to accesss an account online that NWB should block any further payments!

Back and forth... And now with ITV X and BBC iPlayer offering a lot more than they did just before the Pandemic, Britbox still appear to be operating but are uncontactable...

I cancelled the Free Trial way back in 2020, the reason being that, the majority of the programs I hoped to watch were not supported with SUBTITLES.

NWB continue to pay Britbox and Britbox continue to ask for and accept payment, I had hoped initially that I would receive a service that was supporting of my impairment - hearing loss- but it seems that they are just as uncaring as anyone else when it comes to accepting money from people with disabilities!
Especially when many people were housebound during the Pandemic...

Er super tilfreds med Britbox. Det er dejligt at kunne se alle de glimrende engelske serier og jeg har aldrig oplevet tekniske problemer; alt fungerer fint. Deres kundeservice fungerer også godt i det ene tilfælde hvor jeg havde brug for deres hjælp. Kan absolut anbefale Britbox for det er efter min mening den bedste streaming der kan fåes da de altid er leveringsdygtige i god gedigen underholdning.

Poor, glitchy app.

Absolute pants, took off the last 2 seasons of something I was watching. Cancelled it never again.

Shocking scam to take your money. Signed up for the free trial, was not able to log in, password reset doesn’t send an email. Contacted customer service who basically said, tough. They’ve charged me for a years service and I’ve not even been able to sign in, you can’t cancel if you can’t sign in and customer service won’t provide any guidance other than ‘tough luck, hope you have a nice day’. Avoid, it’s a disgraceful scam and a shocker that the BBC and ITV are involved in it. Ashamed to be British.

They are the worst….I agree with all the negative reviews above. AVOID AT ALL COSTS! I have screen shots of all my chat experiences.

Hey BritBox where is my favourite series Fawlty tower you deleted it !!! I want this back please

I took a Britbox trail years ago and found it wanting so cancelled.

A few months later the Britbox subscription reappeared on my account. I demanded the Halifax recover the fraudulent payment.

Now, years later, a Britbox subscription has reappeared on my credit card account.

Again, I've told Halifax to block the payments and recover the fraudulent payments demanded by Britbox.

I've been here a long time, since before there was a TV app etc. However, often the phone app (Android) doesn't load the series properly, and have to go back and forth. The content on there is great, especially for a lover of old TV series. Plenty of quality TV programming from, dare I say it, the golden age of TV, of comedy, of drama, of police shows, to name just a few. Sometimes I'm disappointed that something isn't on there. But finding such gems as the early series of Rentaghost. Oh how times have changed. It'd be nice if they could wangle more of the old ITV regions programming.

I like it. The content is out of this world, if the apps were on par, then...

Very poor App. Either you simply cannot get in, or it asks you for your password rather than just open the App. Really awful. I'm sat here typing this watching the Britbix App failing to open on my TV. Instead of BB try a steaming service who's App actually works, Netflix, Prime, ITVX etc etc. BRITBIX = AVOID.

Sick to death of getting login requests when I pay annually. To make matters worse, the britbox/code page is impossible to find, does not show on Google search. How am I supposed to enter the TV code. Due for renewal soon, seriously considering jettisoning altogether.

This company is a scam designed to take advantage of customers. My subscription cancelled in Nov 2022 but Britbox continued to take the monthly subscription. Trying to contact their customer services to cancel was a nightmare. Eventually (September 2023) I have managed to speak to someone and got the subscription cancelled and a PARTIAL
refund for the 9 wasted months, leaving me £30 out of pocket. ITV / Britbox certainly know how to stitch up their customers - and it's all the customer's fault! AVOID!!!

Can't stream from your servers, there's always a problem. Despite all other streaming services working perfectly. This isn't the first time... it's a repeating problem.

I've had Britbox for several years but decided to update to ITVX. I did that but when I went to cancel my Britbox I found it was impossible. I was offered some 'advice'via a separate app which would cost £54 a month. Britbox say they can't help as I used a kindle tablet to buy it. No help from amazon. I'm in despair and don't know what to do next. I loved Britbox but wouldn't recommend it now. Don't touch it.

Hold jer væk, Britbox er super hurtige til at hæve dine penge, kundeservice er ringe og det tager 36 til 48 timer for en svar...

Hi from Australian customer...
I signed up on the 10th june 7 day free trial, and then I was charged $8.99 on 17th June 2023. I then requested to go annually for my subscription, and my credit card account was deducted $89.99 on the 26th June 2023.
Looking at my statement online, another $8.99 is awaiting authorisation...
I called my bank, who said to contact the company, I can only email you.
So what I am requesting.
Refund of 2 x $8.99
NO DUTURE MONTHLY FEES TO BR TAKEN OUT OF MY ACCOUNT INCLUDING TODAYS AMOUNT.
Can someone please call my mobile to confirm or via reply email URGENTLY.

THANK YOU
Joseph Donaldson

I'm surprised to read the negative comments about the streaming reliability. I have never had an issue with it on Roku. The content is just amazing, celebrating decades of quality drama and comedy with series that last for longer than a few episodes. My only gripe is often the next episode starts before the previous one has ended and there is no way to stop this (despite customer service advice). I understand we are to be moved to ITV X soon so fingers crossed the range of programmes doesn't change

Great shows but let down by a buggy app. Buggy on FireTV. Buggy on Apple TV. Buggy on Android. Buggy on iPad.

They really need to sort it out.

Not even worth 1 star. All you get is buffering and no loading. Total waste of time and money. Shame. Britbox, sort your house out !!