British Car-auctions Avis 

Seriously unbelievable this is even a legal business. Trading standards should be all over it. Three cars in a row I buy "Approved" with no lights etc. Approved cars from We Buy Any Car. All three have had major issues in excess of £2,000, with one having the light turn on WHILST STILL IN BCA! VERY obvious they are turning off lights, etc!! No matter what you do, how hard a fuss you kick up, etc they will have some term, agreement or clause that gets them out of it. Absolute criminals and anybody working for them to help facilitate such a disgusting practice should be equally ashamed. Claims managers who are happy to shaft you with £2,000-£3,000 problems when you're paying CAP clean for a car that is advertised as without faults. The arrogance of them too, it's like they enjoy how much they screw you. Every trader should get together and file a class action lawsuit against this monopoly. Unbelievable WBAC, BCA and Cinch owned by the same people and all three businesses make a killing whilst traders and Joe Public get screwed at every angle. I cannot stress how much you should avoid BCA!!!

Car Finance lease ended and for reasons only know to themselves, Mercedes still use BCA for their collections. Inspection happened as arranged 10am. Hadn't been told until that point that the collection happened separately (never been that way before). Chased 5 times through out the day and every day since. 1 week later the car is still sat outside our office. No calls returned, no response from the complaints department, no emails replied to. Unbelievably appalling - I cant see how, having seen these reviews, they are still trading

Unfortunately cannot give a 0 star rating, DO NOT work for this company, they expect you to travel between jobs on your own time and pay a pittance to collect and deliver their vehicles, prime example: left home at 10am travel time to job 3 hours, time spent inspecting and collecting vehicle 1.5hrs drive time back home 1.5 hrs, next morning delivery 2 hrs, total payment £20 ( also had to pay out of own pocket in advance the train fare to collect car and while it is refundable why should you have to pay) so total hours spent 8 = £2.50 per hour, minus their equipment charge (stuff they provide for you to inspect the car) and insurance to drive their vehicles (£11 per week) then of course any and tax or N.I. contributions you are liable for as self employed driver. How they expect anyone to work for them is beyond me, worst company i have had the misfortune to work for. BE WARNED do NOT work for this lot

Having spent around £70k at the British car auctions recently, I can safely say that they are really bad. I am well aware that cars often go to block for a reason, however BCA reports, charges and service is nothing short of appalling. Absolute rip off.

If I could give less then I would!
My car was leased with VWFS but BCA were tasked with the arrangements once the lease finished. After deciding to keep the car my options were to purchase the car or refinance through BCA. I asked for a finance quote and the extortionate interest rate over 5 years was enough to make me look elsewhere for finance options. During the decision time i was hounded by phone calls emails and even a threatening letter demanding I tell them what my plans were despite me telling them numerous times using their links and over the phone that I was in the process of buying the car. One letter demanded I arranged, within 48 hours of a set date, the collection of the car or they would take legal action. I arranged this just to shut them up.
I then purchased the car, got confirmation and hoped that was that.
A week later I get a phone call, someone is on their way to inspect my car for collection. I tell them it’s not needed as I own the car.
An hour later I get another phone call from someone outside my house ready to collect the car. Again, I tell them I own the car so don't take it. The collection guy even said it’s typical of BCA badly organised. The following Monday phone calls asking about the status of my car, I return the calls to say I’ve bought the car.
To sum up, ignorant rude staff on the phone (apart from collection guy who was great) badly organised shambles.

Have been buying cars for the last 4/5 years from this BCA and get worse and worse. When you are bidding online the bidding never ending looks like someone boosting the price up for purpose, after bidding is over saying sold next day the car is back in the action???? SCAM.

The worst customer service I have ever encountered. Scam AA reports. Misdescribed cars. Extortion charges. Badly managed. No phone number. Staff just don’t care.
Avoid this company at all costs! It just ain’t worth the headaches!

"I have purchased three cars from this company, all of which were advertised as being Grade 3, but unfortunately, each one was found to be faulty. The last car I bought was a Skoda Fabia 06 Reg, with only 23,000 miles on it, and although I paid over £3,000 for it, it was not even able to drive smoothly from the auction site. I strongly believe that these vehicles were not meant to be sold and should have been scrapped instead. The company deceives unsuspecting traders into bidding for them, which is why they choose to remain online and avoid showing the cars in person before the sale. This is a pure scam, and I urge you not to waste your hard-earned money on such unreliable vehicles." When you contact them they tell you they can not do anything about it.

we are regular customers of bca have had some terrible experiences with them. most recently bought a £9000 car which was dead gearbox after 20 miles. spent £500 on recovery finally after 1 month bca picked up car and refunded us most of the money. wont refund the recovery and wont refund bca assured fee. overall bca are scammers and have always been scammers problem is they are so big noone can stop them. just hope one day karma will bite them massively one day

DO NOT BUY CARS FROM THIS AUCTION GROUP, I CAN NOT BELIVE THEY ARE STILL TRADING.
TRADING STANDARDS REALLY NEED TO LOOK AT THEIR PRACTICE.

5th car in a row that I've bought is not described accurately. Serious faults with all from head gasket to clutches. I won't be buying ever again from BCA. Their loss when they lose customers but they dont care at all, time to move to another profession as there is too many cheats and liars

WORST EVER EXPERIENCE
First time on BCA WEBSITE Mistakenly pressed on BID thinking I was going to view an online bidding and to my suprise I received in seconds a message and invoice for £15,000 , called and explained there must be a mistake , apparently I pressed BID on a BUY NOW product funny it didn’t say BUY NOW , still thought they would understand being a potential customer and the first time on the site plus as they confirmed it was a BUY NOW product so no other bidders , don’t be silly they held my feet to the fire despite me pleading with them , as I was not intending to spent this amount the only option left to me was to put it into an auction sale. ( NOT A BUY NOW SALE ) assuring me that the car will sell at close to the price I mistakenly obtained by me so took a risk , sent me a £1700 bill.
These people are crooks and it’s not going to end well , they will leave a trail of destruction when the bubble bursts ,

If they was a 0 I would give. Suppose to be collecting my car today as well as inspection. The inspection happened and they said would collect later, rang 5 times for updates which kept getting given driver will call you which never ever happened. Rubbish customer service never got the car collected

Firstly just to clear something up for car traders looking to buy and sell, this is not an auction. It’s like a man dealership in terms of pricing without the test drive. Appraisals are false, fees are comically high. It’s just a conveyer belt of pure greed. Hopefully it goes out of business before too long once the we buy any scrap model fails, can’t wait for the day. Avoid like the plague, except BCA is worser than the plague.

I had a trade dealing with BCA and I must say the person I dealt with was extremely professional, red-tape busting, decisive and helpful. This was my first experience with the car auctions company and I will definitely be recommending and using them again. The back office senior staff seem very knowledgeable and professional.

This is the most awful company I have ever delt with why do the directors allow this to be run in this way they treat customers with the up most contempt . Shame on you

IVE BOUGHT VEHICLES FROM BCA FOR 50 YEARS, IN THAT TIME I HAVENT REALLY HAD BAD THINGS TO SAY ABOUT THEM, BUT SINCE MERGING WITH WE BUY ANY SCRAP AND SELLING FOR THEM I CAN HONESTLY SAY THEY ARE ABSOLUTELY AWFUL, STORAGE FEES ARE ATROCIOUS, CUSTOMER SERVICE IS DISGUSTING, HERE IS A COMPANY THAT IS RUNNING ITSELF INTO THE GROUND,Avril Palmer-Baunack YOU NEED TO TAKE A STEP BACK, 4000 CARS A DAY FROM WE BUY ANY SCRAP, SELLING THEM WITH NO FAULTS TO CAR DEALERS AND WERE HAVING NO END OF PROBLEMS, I CAN HONESTLY SAY I WILL NOT BUY ANOTHER CAR FROMK THESE COWBOYS, I THINK EVERYONE WORKING THERE SHOULD WEAR A MASK LIKE DICK TURPIN COS THEIR ALL ROBBERS. IVE GONE TO MANHEIM NOW AND I WONT BE RETURNING. ALL THE BEST BCA, YOUVE LOST ANOTHER CUSTOMER WHO USED TO BUY MINIMUM 10 CARS A WEEK!!!!!

family member died and mobility use this company to collect car.
They kept us waiting all day and failed to show up .
This being already being a stressful week they showed no care to family

If I could give a score of zero I would. The service I received from BCA was hands down the worst I have ever experienced. I purchased a car from BCA, I paid an extortionate buyers fee and then another fee for delivery. I was told the car was due to be delivered on 17th November according to the BCA App, so I took the day off to receive it so I could be there to inspect the car. The car didn't show up and no one contacted me. I tried to re-arrange a convenient delivery day but they could only deliver when I was away on business, so I had to get a family member to receive the car in my absence. I returned on Saturday 25th November to discover the car has been damaged since I purchased the the car on the online auction. I sent photos of the damage and I have a video from my security camera showing the car being delivered with the damage visible, but I just got a simple email to say I missed the 24 hour grading window so they are unable to help. I am now left with a car that I cannot sell and needs over a £1000 spending on it to fix the damage. It is not even drivable in it's current state. You'd have more luck buying a car from a Nigerian Prince than from BCA!

All I can say is avoid British Car Auctions like the plague as there are serious serious issues with their operation which they are fully aware of and they have no interest in resolving customer issues, they simply try to bully customers to do what they want by threatening them. Then when you try to make a complaint they simply ignore email after email and no one ever calls you back.
The absolute worst auction company out there, use G3 or Manheim instead.