British Car-auctions Avis 

I sincerely hope they go out of business. The lack of care for customers and the fees they charge are basically extortion. Greedy, rancid company!

Bought a little Toyota aygo on way back home heater blow not working abs and traction light started to flash engine tapping as warmed up reported all this immediately and they wasn’t interested they are rogue traders don’t buy a car from there if your not a regular customer shame on them I’d never buy anything from there and the worse one was I had to wait 6 weeks until I can get a v5 to tax the car.. it cost me over 1k to fix this car dashboard off to replace heated blower new abs pump and brake switch full engine flush service spark plugs brand new discs pads brand new rear brake light 12 months mot full 150 pound valet don’t buy from there! There customer service terrible

I had a really bad time not just once. Dodgy and faked condition reports and unhuman staffs no communication on claims and problems. NEVER BUY SUCH A SCAM😂😂😂😂😂😁😁😁😁😁

There is any option to put a big ZERO means i can do that. We recently bought some cars from bca with clean essentials. On the day of collection while we checked the car I realised that they are the day robbers. Cars with warning and major problems hidden from the customers and cheating everyone with clean report. Please guys don’t believe them with reports even for assured cars. For assured cars they will try maximum to cancel the claim if they already know that the car have issues. I don’t understand why they are cheating their customers like this. We know most of the traders and they stopped purchasing vehicles from bca. We have enough proofs for the car we purchased and what we seen on the day of collection. ESPECIALLY BCA BIRMINGHAM BCA THURLEIGH BCA CRAWLEY.

Without doubt the worst job I’ve ever had,i worked for BCA on a self employed basis for only two weeks and five months later have still not been paid,no help whatsoever and with negative reviews of 1 star for 92% of contributors I only wish I’d read this first. Absolute thieves.

British car auctions Bankrupt me !! Back in 2019 over 3 cars that were arranged to be paid back within a couple of months via second charge on my home this was agreed and then within two weeks without notice they issued proceedings after agreeing to the terms arranged . DISGUSTING LOW LIFE TWO FACED EVIL COMPANY .. Like dog muk on my shoe all of them and who work there !!

My son bid on a car by mistake with my account, he was meant to just be 'looking'. I phoned BCA that day and explained the situation. Their response was basically pay us the money or we'll terminate your account and send it to a debt collector. Which they have done. No chance will some big dumb gorilla be getting any money out of me, they can take a running jump for it. Just try me

every car you buy from them is rubbish ,i stopped buying from them so as lot of my traders friends ,they can not be trusted , all they do is bid against bidders up the price and hammer down

I stopped dealing with British Car Auctions years ago when they brought in buyer's fees, meaning car buyers had to pay them a fee on top of the actual sales price bid - this sum was described as a management fee - disgusted car buyers called it 'for handing over the keys money, the sums involved were around £500 a time!
Recently 2023, British Car Auctions have been advertising for trade-plate drivers to collect and deliver cars for them, most companies pay a minimum of £1.00 per mile one way only, and some companies pay £2.00 a mile, (you hitch-hike back, or get the bus at your expense) random minimum earnings are: Leeds/London £200 / Glasgow £200 / Cardiff / £230 @ £1-00 per-mile, double these amounts can be earned if you ask around. BCA is offering £20 per vehicle moved, plus nominal expenses. The earnings are so poor £00- 20 pence per mile, they are struggling to find drivers to work for them. In two recent phone calls their staff appeared embarrassed to reveal what they pay, or willing to give further and better details.

Every single car I bought from them has…

Every single car I bought from them has issues, their conditional report and insured reports are absolutely inaccurate.
Every single claim I made for the supridsed faults within 24h , they rejected it, last vehicle I bought was supposed to have adblue light indicator based on report, however delivered as Non runner from Blackbushe branch, I did not accept the delivery as the driver confirmed the vehicle is Non runner.
I bought the vehicle as straight purchase Not an under hammer auction.

However after chasing matter, Blackbushe Manager try to avoid it and force to believe what she thinks it right in thier false report.
they try to scape from thier false information in the report and binding buyers to their untrue reports as part of their policy.
I will stand by this case to take the matter to court this time.

Their cars are sold as not described and unfair consumer acts 1979.

Please don't ignore your losses due to their negligence.
There is law to protect buyers, they can't force ANYs in their contracts

They must correct thier contracts to protect buyers too.

They must have an headoffice to dealt with customer complaints rather than keep passing buyers to the benificial branches which is in charge of negligence to deal with issues, of course they will avoid to cases.

If I could put 0 stars I would have,I am absolutely appalled and fuming with bca car auction,nearly every car I have purchased from them in the last 6 months has had a fault with it even though the bca report doesn’t say so.
After the covid pandemic bca has become pointless,I purchased a Mini Cooper which the report said that there was nothing wrong with the car,I arranged for it to be delivered to me and waited around a week to be then told that the head gasket was blown,it was a nightmare trying to get my money back and had to wait nearly two weeks,funny how they take your money straight away but make you wait two weeks to get it back.
Last week I bought a Renault Clio with both bca assured reports and no problems with full service history,I wasted a whole day and a £150 travel expenses to go pick the car up from Measham,done a few checks while I was there,whilst checking the oil dipstick for the oil condition, the oil was as black and gunky as tar, the interior was a disgrace and the carpet was coming up (funny how they use old cameras from 2005 but not 4k to take pictures in 2023 as they don’t want you to see the true condition of the car, I contacted reception to be told that the car actually never had any service history even though the service book was stamped which is fraud,it is absolute disgrace and now I have to wait to see what the outcome will be,total waste of time,money and effort,if I don’t get compensated for my loss of earnings and travel expenses I will not be using bca EVER again and will be taking legal against them as my solicitor has advised me that I have a strong case as a consumer.Also it seems that Bca have used the covid pandemic to there own advantage and to con people more,hence the reason why they don’t let you come in and bid personally in auction and everything is now online only.
I believe that they have a fake online bidding system. You have been warned…

Scammers!! Can't wait for Astonbarclay.net to take over. Promised delivery took 2 weeks and product not as described

Just been scammed by bca paddock wood branch, I have collected a car today, it’s a gearbox faulty car, dripping oil from underneath, reverse gear doesn’t work, and smoke was coming out from the engine due to oil dripping, I recorded a video and sent it to them,I have called them and explained everything but they said it’s bca essential check and I can’t make claims, so if the bca essential check says everything is good mechanically not single issues showing on the bca essential check, so why does the car come as a gearbox faulty, oil dripping so bad I kept cardboard underneath the car to save my driveway, they said soon as the vehicle out of the gate than that’s it you can’t claim, is it fair that they hide these faults and sold car on bca paddock wood auction, also I have arranged delivery for another car and I have requested for cancellation and refund the money because I dont want to take risk buying car from this branch but they refused it, can anyone help me with this please, this so dangerous to drive this car with gearbox fault and especially high oil dripping because once the engine gets hot smoke come out from the engine from the oil dripping.

I purchased Discovery Sport and It's Windscreen Damage. It's never mention in Report and It's fake report. It's not accepted claim

They sell you cars that are full of water in the boot and waterlogged carpets. Will be telling all my friends and family to avoid like the plague. Disgraceful.

After being a loyal BCA buyer for over 40 years, I can’t believe the way they treat their customers. The customers service and Assured team are totally useless at resolving issues and are mostly unobtainable.
The last strew came when we purchased a Mercedes for almost 10k and they tried to deliver it as a none runner on skates, despite the Assured report, saying it’s a runner. They try to wash their hands of the issues, and pass you around different people.
Other cars are sold with wrong descriptions. Surely if BCA want to evolve as an on line selling platform, they need to do far better.
There are other better Auction companies, that are better to deal with, including Manheim, Aston Barclay, City Auctions, to name but a few, that are more honest and better to deal with.

We bought a toyota avensis with clean essential check report from bca enfield, we booked for collection and paid for recovery. While on the day of collection and was waiting for more than one hour, finally they said that the car is a non runner . We agreed to make a claim, after 2 days they called us and said that your claim is rejected and they can’t do anything. My question is why we need to pay these much amount for a non runner car? Are they fooling or cheating their customers ? We are stuck in middle. Can anyone suggest us what we want to do next??

I bought a car from bca with bca check ✔.
I collected the car with excessive oil leak No v5🤬 trible customer service. I was promised to sort out the issue within 48 hours.
It took them 15 day after lots of email and phone calls to accept liability for misrepresentation.
They are trying to take the care back without compression.

They are absolutely nightmare when it comes to faulty and claims 😫.

Waste of time...
Waste of energy...
Waste of money...

They are not putting faults in the report inorder push the price up...

This is the reply to my complaint!

Reference: BCA Claim for vehicle.....
Following a further review the claim for costs incurred will remain rejected. As per the terms and conditions of sale agreed to prior to bidding, BCA will accept no liability for costs incurred at anytime other than those related to the purchase price and associated fees where applicable.

10.3.1 BCA shall not be liable to the Buyer or Seller whether in contract, tort (including negligence), breach of statutory duty, misrepresentation, or otherwise, for:

a) loss of profits;
b) loss of sales or business;
c) loss of agreements or contracts;
d) loss of anticipated savings;
e) loss of use or corruption of software, data or information;
f) loss of or damage to goodwill;
g) pure economic loss; and/or
h) indirect or consequential loss.


Our decision has been based on the BCA policy terms and conditions, details of which are available at the BCA website:
BCA Assured
BCA Live Online

Yours sincerely,

Adrian Dunbar
Claims Escalation Manager

BCA Manchester
Auction Centre, Redgate Lane,
Belle Vue, Manchester, M12 4RX


So sad to say the management are horrible and cropt. Do your self a favour and buy your stock from elsewhere.
They are bunch of lier that misleading the customers....

So, after my last review when British Car Auctions didn’t turn up to pick up my lease vehicle I was assured things would be different this time. I took another day off work to wait in for the inspector and the recovery truck. The inspector turned up bright and early and inspected the car as planned and told me the recovery truck driver would call me. After a couple of hours of hearing nothing I called British Car Auctions I was told again that the driver would call me. To cut a long story short I called 4 times only to be told the same thing, if I hadn’t called there would have been zero communication. I have now lost another days pay and the car is still sat on the drive waiting for collection. British car auctions sort your selves out. I am now letting down my customers because of you.