Britishbathroomcompany Avis 

BRITISH BATHROOM COMPANY

I am totally DISGUSTED with the customer service or lack thereof from this company. I purchased a tap on 28th July 2026. I still have not received it. I called and managed to speak to someone once. They informed me that I would receive the tap in a few days.

I have received nothing. I tried to call on several occasions for an update, but no one answers the phone. I emailed them - no response. I filled out their online contact form but only received an automated response. I have requested a refund - still NO RESPONSE. I am left in the dark and had to purchase another tap elsewhere.

I am renovating and have ordered many things since from other companies and have received them - who also provide tracking etc and follow-up, but British Bathroom Company - NOTHING!

I will not use this company again. I have no choice but to raise a claim with PayPal, which is another massive inconvenience!

I placed an order and when it didn't arrive I tried to contact the company. Their customer service phone line doesn't actually take calls - just redirects you to a form on the website. I completed the form and waited so long for a response the email apologised for the delay. I was informed that they didn't have the product I ordered and offered me an alternative which I didn't want. I requested to cancel the order. I eventually received an email saying they had refunded my money and to wait up to 5 working days for it to show in my account. I am still waiting and it is a month since I placed my order. I have resorted to claiming a charge back from my credit card company. I would not recommend dealing with this company.

Sold us something they didn't have. Waited 2 weeks then called and was told it was being sent out "tomorrow". When it never came we asked what was going on and they admitted that they didn't have any and it would take a month to get them. We asked for a refund - which they agreed to do but never refunded us so we are now claiming the money back through our bank.

BBC You need to tell the truth when you respond to a customers review - this is what your e-mail sent on 31/7/2026 said.

"Hi Paul,

This is confirmation that order #14387 (WEB14387) has now been refunded. Please allow up to 5 working days for the monies to appear within your bank account.

Please contact us if you have any further queries.

Thank you,
British Bathroom Company"

Still waiting on order

Struggle to reach them by phone for update, constantly goes to automated message. Asked for updates on order progress, nothing received. No explanation or estimated delivery time on items still to be received

Cannot recommend ordering from this company as mssed delivery date despite saying would be delivered within five working days, poor communication, just voicemail. Chat unavailable, and no replies to emails, so no choice but to cancel order.WEB14995

Update 25 Aug.
No refund - just broken promises - AVOID! Will be taking up with my bank!

Items delivered and packaged well. The first delivery arrived with only one of the two items. I emailed and they were quick to respond and the second item arrived the next day. Purchased a Carronite bath and a Roca wall hung toilet pan
Happy with the service and pricing. Would use again

I have purchased a Roper Rhodes traditional toilet seat from the British Bath Company before. They were very helpful and had a great choice to select from. The prices were reasonable too. The Order was dealt with immediately and delivery was excellent. Also, great communications throughout.

Good communication. Very pleased with purchase.

Great place to get everything sinks and taps!

Online it said in stock 3-5 days, but after many calls to chase up items, eventually 3-4 weeks before delivery

Grohe bau fully skirted looks a1 not fitted yet but delighted with purchase as described excellent delivery service.

Still waiting on order, keep getting told on route but only parts of order received.

Struggle to reach them by phone for update, constantly goes to automated message. Asked for urgent updates on order progress, nothing received. No explanation or estimated delivery time on items still to be received

on 03/07, I ordered a Grohe, shower unit for £986, it was out of stock everywhere else but here. I placed the order and made the payment, a couple of days later I received an email to say that the item was out of stock and would not be available till at least the end of July. I replied to the email on the same day, 05/07 and advised I couldn't wait that long and asked for a refund... Multiple emails and calls later I am still waiting, no one answers the phones or the emails. I have raised a dispute via PayPal and am now waiting for that to be resolved. Not ideal when they have just shy of £1000 of my money.
I should have known better, having read the views but still chose to take the risk.

UPDATE TO YOUR RESPONSE 04.08.26

This is not correct. There was no such information on the page, this was your email of 04 July, I have copied and pasted directly from the email.

* Thank you for your recent purchase.
Firstly, please accept our sincere apologies for the delay in contacting you.
Unfortunately, following a stock review, it has become apparent that there has been a stock oversight on your order.
The Grohe item you have purchased is currently on a manufacturer lead time, with the next expected stock arriving around 24h July. *

I emailed you on Sunday 5 July to say I could not wait and would need a refund.

You replied on Monday 6 July saying :
This is confirmation that order #13735 (WEB13735) has now been refunded. Please allow up to 5 working days for the monies to appear within your bank account.

I gave you the benefit of the doubt and waited 15 working days, for a refund until late Friday 24 July when I raised the dispute with PayPal. Having sent multiple emails and made several attempts to call, but no one ever answered. Miraculously I received the refund on Monday 27 July.
Please do go back and check your records.

Great product. Quick delivery and no problems - just what a customer wants.

Our Sink insert is top quality. We even had some spare “feet”.
Delivery was very efficient, carefully packed to avoid damage.

Excellent product , exactly as described
Great quality
Excellent experience with this company

The Scudo Mosca LED mirror (at a great price) is perfect for my bathroom, fitting nicely between my two wall cupboards in a horizontal position. Using just the illuminated edges means I normally don't need to switch on the ceiling spots on a dark day, or even at night. The mirror was very well packaged, so no damage whatsoever.
I always prefer to buy 'locally' wherever possible, thus supporting local businesses and customer support was prompt.
Thoroughly recommend mirror and company.
M. Nichols

Avoid this company.

I ordered a tap, but the company sent me the wrong size. What has been even more disappointing than the mistake itself is the complete lack of customer service afterwards.

I spent over a week repeatedly calling and emailing, with no response whatsoever. When I eventually managed to get through by phone, I explained that the incorrect item had been sent. Rather than receiving an apology or any understanding, the person I spoke to huffed and puffed throughout the conversation and showed little interest in resolving the issue professionally.

A courier was arranged to collect the incorrect item, but since then I have received no further communication.

Despite sending more emails and making numerous phone calls, I have once again been ignored.

The company's failure to communicate has left me with no option but to pursue a chargeback through my bank to recover my money.

Having since read other reviews, it is clear that poor customer service is a recurring issue and not an isolated incident. Sending the wrong product is one thing—mistakes happen. Ignoring customers, failing to communicate, and showing no accountability is entirely different.

If you are unable to provide even a basic standard of customer service or deal with problems when they arise, you should not be selling products. I would not recommend this company to anyone.

Ordered Euroshowers 3 tier corner bathroom wall unit. Price was the cheapest I found online. Postage was expensive. Delivery was by DPD. The box it arrived in was torn and in poor condition, so not sure what caused that, however the bathroom unit was fine when unpacked.

Bought an expensive sink which was in stock according to website. Upon ordering the product, I received a confirmation email which confirmed I would receive the sink within 3 to 5 working days. After 5 days nothing showed up and I received an email from the company saying that the sink was no longer in stock and would I like an alternative. I emailed them back asking for a call and to process refund, but no response. I called them back on the numbers on the email and the websites but it was either engaged or no answer. I emailed again and said that I want a full refund. They then got back to me on email which was full of spelling mistakes and my name was spelt wrong. They asked me if I would like the sink as they've just had a cancellation, and by miracle one wasxin stock. I'd read all the terrible reviews online and asked them for the full refund to which I have never heard anything back. Do not use absolute scammers, nothing British about them, based in Bradford.