Ordering process easy, winter pansies arrived when expected and in good health. Plants not labelled for colour and have lots more yellow and only 2 white out of 30 Silhouette mix.
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Easy to order and all the plug plants (violas) were excellent quality. Delivered on time with pre-arranged dates for delivery. Cannot fault the service. Have ordered before and will order in the f... Voir plus
L'entreprise a répondu
Most of the plants were fine other than the Pansy Panola XP Scarlets which had been over soaked prior to delivery and mostly just crumbled and fell apart. After planting over half have died and you d... Voir plus
Excellent service from Brookside. Of the 40 polyanthus plants ordered only 3 haven't survived, the rest are thriving. The plugs arrived on time and well packaged. Superb, thank you.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We supply only the very best quality plants at a time of your choosing. We’ve developed tried and tested systems to allow you to select a specific dispatch week for your plants when you place your order. This allows you to accurately plan your crops, help you save money by avoiding unnecessary heating of greenhouses and reduce inconvenience around delivery timings. Further recent investment in our systems now means that not only do we allow you to pick a dispatch week for your plants, if you have supplied us with your email address, we will now advise you in advance of the day that we intend to dispatch your plants on.
Why Buy From Brookside Nursery?
Écrit par l'entreprise
- All our plants are carefully hand checked and selected by our expert order packing staff who all live locally to the nursery, returning to us every year to help during our busy spring season. All our plug plants are securely packed in specially designed packaging to keep the root system in place and the foliage protected in transit. Our plastic ‘blister pack’ packaging is manufactured from recycled material and is fully recyclable. Our cardboard packaging is also fully recyclable. We send out comprehensive growing instructions with each order to help you get the best from your plants.
Coordonnées de contact
Brookside Nursery, School Lane, B78 3DW, Tamworth, Royaume-Uni
- 0333 335 6789
- care@brooksidenursery.co.uk
- www.brooksidenursery.co.uk
4,7
Excellent
16 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Lovely plugs well grown & healthy will…
Lovely plugs well grown & healthy will be using again
9 septembre 2026
Réponse de Brookside Nursery
Holdcroft,
We're so pleased you received lovely, healthy plants and that you'll be using us again. We appreciate your positive feedback!
Anne, Brookside Nursery
Lovely healthy bulbs thanks
9 septembre 2026
Réponse de Brookside Nursery
Jackie Pullen,
We're so pleased to hear that your bulbs are healthy! Thank you for taking the time to leave us such positive feedback.
Anne, Brookside Nursery
Winter pansies
Plugs plants arrived well packaged and healthy. Potted on into larger pods and growing really well and ready to be potted out
2 septembre 2026
Réponse de Brookside Nursery
Jill,
We are so pleased to hear that your plug plants arrived well-packaged and healthy, and that they are thriving after being potted on! Thank you for your wonderful feedback.
Anne, Brookside Nursery
Great plants very healthy
Great plants very healthy. Much better than their competitors. Will buy again
8 septembre 2026
Réponse de Brookside Nursery
Shelagh McIntosh,
We're so pleased you found our plants healthy and superior to others. We truly appreciate your positive feedback and look forward to your next purchase!
Anne, Brookside Nursery
Delivered on time and we'll packed…
Delivered on time and we'll packed fresh plug pansy plants. All grown well
8 septembre 2026
Réponse de Brookside Nursery
Barbara Donaghy,
We're so pleased to hear that your fresh plug pansy plants arrived on time and were well-packed. It's wonderful to know they are all growing well!
Anne, Brookside Nursery
Very satisfied
Order was well packed and ready for our collection as arranged. Plug plants were in very good condition and ready to be potted on.
1 septembre 2026
Réponse de Brookside Nursery
Robert Hawkins,
We're so pleased to hear your order was well packed and ready for collection as arranged. It's wonderful to know your plug plants were in very good condition!
Anne, Brookside Nursery
Excellent quality that arrived on time
Excellent quality that arrived in perfect condition on time
1 septembre 2026
Réponse de Brookside Nursery
Barbara,
We're so pleased to hear that your order arrived in perfect condition and on time. We truly appreciate your positive feedback!
Anne, Brookside Nursery
Plugs arrived as and when expected.
Plugs arrived as and when expected.
Healthy despite being thrown over the wall by the Mail or carrier.
Doing well and am pleased with them, thank you though they need to grow a lot.
Will be in touch again
8 septembre 2026
Réponse de Brookside Nursery
W Spink,
We're so pleased to hear your plugs arrived as expected and are doing well! We are also please our packaing assisted the plants with their rough delivery. We look forward to you ordering again.
Anne, Brookside Nursery
Excellent quality plug plants
Excellent quality plug plants, arrived when they said they would in perfect condition.
7 septembre 2026
Réponse de Brookside Nursery
Esther Louise,
We're so pleased to hear that your plug plants were of excellent quality and arrived exactly when expected in perfect condition. We appreciate your positive feedback!
Anne, Brookside Nursery
excellent quality plug plants
excellent quality plug plants. wouldn’t go anywhere else. i like the fact you can choose the week of delivery or collect in person and they notify you as soon as they are ready. all packed up carefully ready and waiting and moist. 350
plugs for sbout £36 is excellent value for money.
7 septembre 2026
Réponse de Brookside Nursery
carol cheshire,
We're so pleased to hear you're happy with the quality of our plug plants and find our delivery and collection options convenient. It's wonderful that they arrived carefully packed and moist, and that you feel they offer excellent value for money.
Anne, Brookside Nursery
Alway exceptional
7 septembre 2026
Réponse de Brookside Nursery
Hi
Thank you for your review.
Anne, Brookside Plant Nursery
I was very disappointed with the service & price …
I was disappointed with the overall service - the parcel arrived on my doorstep in an upright portrait position & not horizontal - although I accept this is the fault of the courier. However, the plants were badly damaged with several of them bent or broken. I emailed the supplier immediately and to date have not received a response. I would not use this company again due firstly to the delivery issue & secondly the items are overpriced for what I have received. I cannot envisage my two baskets ever resembling the image on their website
7 septembre 2026
Réponse de Brookside Nursery
Hi Ann
Thank you for taking the time to write a review. We are very sorry to hear your order arrived damaged, this is certainly not what we would expect.
I have completed a search on your email and unfortnately we have not received a message from you about this, which is why we have not responded as of yet. Resolving issues with our customers when they arise is paramount, which is why I have contacted you directly to see if we can look to a resolution for you.
Kind regards,
Anne
Everything satisfactory
1 septembre 2026
Réponse de Brookside Nursery
Hi
Thank you for your review.
Anne, Brookside Plant Nursery
Received plants in good condition and…
Received plants in good condition and on time good quality and good size plants.
2 septembre 2026
Réponse de Brookside Nursery
D.Scott.,
We're so pleased your plants arrived in good condition, on time, and that you're happy with their quality and size. We appreciate your positive feedback!
Anne, Brookside Nursery
I bought lavender plants which were…
I bought lavender plants which were damaged in the post. Brookside replaced them very quickly.
Good customer service. Good care instructions. I would recommend them.
1 septembre 2026
Réponse de Brookside Nursery
rose martin,
We're so pleased to hear that we were able to quickly resolve the issue with the damaged plants and that you're happy with our customer service and care instructions. We truly appreciate your recommendation!
Anne, Brookside Nursery
Fantastic service and fine quality plants
It was refreshing and very convenient for me to have been able to choose a preferred week for delivery of my plug plants.
Brookside Nursery kept to the delivery schedule, and communication over the transaction was clear.
My plants arrived in great condition, having been well packaged. Crucially, they were very all very healthy.
1 septembre 2026
Réponse de Brookside Nursery
Hi,
We're delighted to hear that choosing your preferred delivery week was convenient for you! It's wonderful to know that we kept to the schedule, communication was clear, and your well-packaged plants arrived healthy and in great condition.
Anne, Brookside Nursery
This was the first time I have bought…
This was the first time I have bought plants from you. Really pleased with them
1 septembre 2026
Réponse de Brookside Nursery
Mr O Neil,
We are so pleased to hear that you are happy with your first plant purchase from us! Thank you for your wonderful feedback.
Anne, Brookside Nursery
Exactly as it said on the ‘tin’!
Exactly a what I’ve asked for in good condition brilliantly delivered
1 septembre 2026
Réponse de Brookside Nursery
Alf,
We're so pleased your order was exactly what you asked for, in good condition, and brilliantly delivered. We appreciate your positive feedback!
Anne, Brookside Nursery
Problem order was replaced free great
Problem arose and my order was replaced free of charge without any query pleased with replacement
26 août 2026
Réponse de Brookside Nursery
PFR,
We're glad we could resolve the issue quickly and provide a satisfactory replacement. Thank you for your positive feedback!
Anne, Brookside Nursery
Great plants all growing well apart…
Great plants all growing well apart from delivery of one box that took a journey around the midlands managed to save plants when arrived after two weeks from dispatch great company to deal with though never had problems with Brookside
26 août 2026
Réponse de Brookside Nursery
Hi,
We're so pleased to hear that your plants are growing well! We sincerely apologise for the 9 day delay and the extended journey one of your boxes took. We're glad you were able to save the plants upon their arrival. Thank you for your continued support.
If you have any furtehr trouble please conatct us as we will always look to resolve.
Anne, Brookside Nursery
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.