Purchased a couch which came damaged and the quality was bad. I messaged support three times to finally hear back on the third time after I escalated the issue. Have been going back and forth for almo... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We purchased the Como Motion 4 seater with chaise in nickel grey and love it! Super comfy and great space for lounging. We have gotten so many compliments from family and friends, and they're sur... Voir plus
L'entreprise a répondu
Very disappointing. First and last time ordering with Brosa. Waited 3 months for delivery. Had to chase where order was. Took a day off work when finally told day bed was arriving. Never came. Damaged... Voir plus
L'entreprise a répondu
I like to comment on quality but have not received a table yet. I placed an order on 1st July. Expected delivery was between 15 and 22 of July. No updated has been given so I contacted Brosa and am ad... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
We believe that great design is about solving problems, collaborating, and working only with the finest materials and creators. This is how we bring more style, comfort and choices straight to your door, for less. Designed to inspire change with every piece. Buy online, delivered Australia wide.
Coordonnées de contact
46 Budd Street, 3066, Collingwood, Australie
- 1300 027 672
- support@brosa.com
- www.brosa.com.au
2,2
Bas
688 avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Poor Quality Product and Service
We purchased a desk and bookshelf from Brosa which we thought would be of high quality given the prices we paid. Unfortunately the finish of the products are cheap and inferior which scratched far to easily. Upon contacting Brosa to raise my concern I quickly discovered that they were not interested in the slightest. Very quick to take your money but if you have an issue forget it because customer service is not part of the deal. Never again Brosa
3 mars 2022
Avis spontané
Réponse de Brosa
Hi Steven than you for the opportunity to follow up on your concerns. I can see that you ordered and received your desk last October 2021 and recently in March reported scratches. As much as we love to help our customers we are unable to replace items after 5 months due to general wear and tear. We can't determine the usage the desk may have had over that time. Steven, I am sorry our decision not to replace your items after 5 months isn't favourable however we stand by our products and our warranty policy. If you wish to chat further please email me at support@brosa.com
Glorified IKEA
Brosa's extensive and delayed delivery times are unacceptable. Once the items arrived, they are somewhat straight forward to put together - but the quality is NOT great at all (especially given their prices)!
1 mars 2022
Avis spontané
Réponse de Brosa
Hi Ian, thank you for sharing your feedback. We endeavour to provide good quality products at reasonable prices and I am really sorry that we have disappointed you. I am unable to see what you ordered to be more specific but if you want to discuss further feel free to contact me at support@brosa.com
Great shop to buy from
Great shop to buy from. I bought 4 x quality stylish dining chairs. Highly recommend
28 février 2022
Avis spontané
Réponse de Brosa
Hi Astrid I am so happy you love your London chairs as much as we do. They are very chic and stylish. Thank you!
Great design and very affordable…
Great design and very affordable prices.
White Gloves delivery was quick and very efficient. Lana velvet sofa bed was a perfect choice .
24 février 2022
Avis spontané
Réponse de Brosa
Hi Ola. The Lana piece is so stylish and the navy velvet is amazing. We aim to please with our White Glove service it does just take the stress away and makes the entire process EASY. Thanks for sharing!
Easy to assemble
The table I ordered was very easy to put together and looks lovely.
24 février 2022
Avis spontané
Réponse de Brosa
Amazing Donna thank you!
Beautiful lounge
The lounge suite arrived on schedule in an excellent condition. It is a beautiful piece of furniture and well made. My friends and family comment on it when they first visit. It has enhanced the look of my lounge. So pleased I bought it.
22 février 2022
Avis spontané
Réponse de Brosa
Oh the Mila sofa is a classic, and just screams comfort with the fluffy cushions. It has that Hamptons or country farmhouse vibe which just says 'welcome you're home' Thanks Bene for sharing love that you love it!
Worst Service
I have been waiting for my lounge to be dispatched for over 7 weeks - i have been told each week it is going to be dispatched only for the next person to tell me it hasn't. No one can give me a clear answer and i have had to sit on the floor now for the past 3 weeks as i was told it would be delivered on the 11th! Do not buy from this company unless you want to wait longer than expected for a lounge
21 février 2022
Avis spontané
Réponse de Brosa
Hi Nicole, Thank you for reaching out and providing us with your honest review. We are sorry to hear of your negative experience with us. A team member will contact you shortly to discuss your order and provide you with assistance.
Grace slipcover dining chairs
Very happy with my Grace slipcover dining chairs. Great quality, easy to assemble and fast delivery.
Would definitely buy from Brosa again and recommend to friends and family😊
21 février 2022
Avis spontané
Réponse de Brosa
Amazing Peggy, we aim to make it easy for our customers and so happy this is your experience with us. See you soon!
I got the Jarel study desk as I wanted…
I got the Jarel study desk as I wanted something simple and a bit scandi looking. The desk looks exactly like the photos and appears to be good construction and quality. Communication around the delivery was great and the desk was very easy to assemble.
18 février 2022
Avis spontané
Réponse de Brosa
Fantastic. So happy you love it as much as we do!
Best online chat platform with friendly…
Best online chat platform with friendly service , very helpful , great products my home & my holiday home is all furnished by Brosa luv it
18 février 2022
Avis spontané
Réponse de Brosa
How great to hear! We'd love to see some pictures, Sandesh!
Réponse de Brosa
That's what we strive for. Thanks, Alexis.
We ordered the Palermo chair x2
We ordered the Palermo chair x2, they were promptly delivered once in stock.
I would highly recommend shopping with Brosa as they were fantastic to deal with.
18 février 2022
Avis spontané
Réponse de Brosa
That's so nice to read - thanks, Theresa!
A modern classic
Ordering from the online catalogue was easy and fun, and the sofa that arrived was magnificent. A modern classic, really sturdy. Best of all, it was delivered interstate, to my door. Outstanding!
17 février 2022
Avis spontané
Réponse de Brosa
Wonderful! Thanks, Nikki!
I just got a text message saying I had…
I just got a text message saying I had reviewed , I haven’t.
But the chair we received we didn’t keep for various reasons but also the way it was made was quite poor for the price staples and some fabric out .
Along with when it came the box had holes and wet
17 février 2022
Avis spontané
Réponse de Brosa
Hi Jane, Thank you for taking the time to write us a review, we appreciate your honesty. To best assist you please send us an email at feedback@brosa.com to assist us in locating your order. I will reach out to you directly and discuss how we can assist you.
Good product but they refuse to tell me…
Good product but they refuse to tell me what the coating is on the timber. Why ?
17 février 2022
Avis spontané
Réponse de Brosa
Hi John, Thank you for taking the time to leave us a review. I would like to look into this further, please send us an email at feedback@brosa.com and provide us with your order number. I will provide you the information once I now what products you have purchased. If our website does not have the information you are after, we can certainly reach out to our productions team to enquire on specifics. Look forward to your email!
Réponse de Brosa
We're so happy to have won you as our customer, Jill!
Excellent quality and timely delivery
I ordered the Alexa large round ottoman. The order was dispatched promptly and arrived in perfect condition, exactly as pictured before Christmas and in time to give as a planned gift. The quality is excellent
16 février 2022
Avis spontané
Réponse de Brosa
Thanks Julie we are so delighted you loved the Alexa range. Hope to see you back soon.
Painful Experience
This has been the worst experience I have ever had... with any online store. I had purchased a couch from BROSA at the end of November, 2021, I was advised by the sales consultant that it would take 4 weeks to be delivered and that was the reasoning for the purchase.
After waiting over a month to receive some form of feedback or update, still hadn't receive anything.
2 month's had passed and I was constantly following this company up, who had informed me at the end of January that the reason for the delay was that my order had been lost.
I am still awaiting an update as to where it is.
Customer Service is without a doubt the most unhelpful people to talk to, when asked to speak to the manager, I was hung up on.
I don't usually write reviews but this company is so bad, I would like people to know.
16 février 2022
Avis spontané
Réponse de Brosa
Hi Amelia, I am so sorry for your experience with BROSA and its certainly not the journey we want for our customers. I am reaching out to you directly via email to address your concerns. Thanks
Great two seater sofa
I ordered a two seater sofa online. Was super easy. The sofa was dispatched and delivered very quickly. The sofa was exactly as on the website, gorgeous design, easy to assemble legs, comfortable and looks fantastic. Very happy customer.
15 février 2022
Avis spontané
Réponse de Brosa
Hey Laura, glad you love your Mitch sofa it is super cute in the pink!. Thank You!
A great shopping experience from start…
A great shopping experience from start to finish. Easy to use website, kept informed where item was at in delivery process and the delivery process was smooth, efficient and pleasant.
11 février 2022
Avis spontané
Réponse de Brosa
Hi Tara-Lee love to hear that all went very smoothly for you from start to finish. Thank You!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.