Browns Car Company Ltd Avis 

My experience with Browns Car Company ⚠️

I purchased an Audi S3 from Browns Car Company. Within two days I returned it due to faults.

An independent inspection by Minitech Ltd on 19 July 2025 found multiple issues, including:
• Airbag control unit faults and airbag warning light on
• Pedestrian crash sensor errors
• Suspension and shock absorber faults
• Coolant leak
• Wiring damage to brake pad warning system
• Missing underbody components and damaged wheel backing plate

The inspection listed over £5,000 worth of repairs needed to address these safety and mechanical issues.

Browns Car Company agreed to refund me and took the car back, but payment was delayed for around a month until I said I would take legal action.

On the same day I returned the vehicle, I saw it listed for sale again.

Based on my experience, I recommend that anyone buying from any dealer gets an independent pre-purchase inspection.

Very helpful and staff were first class I am very pleased with the deal

Browns cars looked after me from start to finish.
I had exceptional service from Ed who guided me in the right direction to suit my needs and budget.
My car was delivered by Neil,what a nice guy he even helped me whith a query had.
I would highly recommend Browns.

Bought a car from Tyler and he was brilliant salesman. Helped me with every question I asked. Would highly recommend the boys down at browns

Buyer be aware! Stay away from this dealer and do not buy from them. claim to fix the issues and then refuse to evidence the works they claim to have done, when the vehicle remains faulty.

Kept the vehicle and has refused to return it....

Just brought an automatic car from Ed, Ricky, Tyler’s, great customer service, very lovely people will definitely be back!

Tyler was very helpful and explained everything fully and made sure I understood the full process

Booked appointment to view a golf drove for a hour to be told it had just been sold. Second car was on site to view was told it was mint condition however looked as though it had just been through a war zone.

Love the car Tyler was great

Tyler was very friendly and helpful throughout & helped get the sale done in a professional manner a credit to the company

Had a review asked of me during purchase which was fine as everything went smoothly, but since then has been an absolute nightmare as they sold me a car without a logbook (red flag in itself) but told me 2 weeks and it will be with me, this obviously never came and 2 weeks turned into 2 months and constant messaging they finally taxed the car for me (unable to do on my side) but this is now the second time they have randomly rescinded this and left me unable to do anything, it’s an absolute joke and has meant I am currently unable to drive the car I pay for, from their side apparently the person who previously owned was being a pain but that’s not my issue and has been too long now, very efficient in selling you the car but good luck after that.

I would give a zero if I could. Absolutely disgusting customer service, company and business in general and the BIGGEST SCAMMERS ever. Cars that shouldn't be road worthy, bodged so that they can sell for A LOT more than what they are worth and then as soon as they break (which is within the first week), they refuse to do anything and say that warranty (which is for about a year-2 years) does not cover it but it absolutely does. They then ignore all of your messages for weeks on end. As a young female going to buy a car by herself, they took advantage by lying and trying to get as much money from me as they could. I part-ex'ed a car and they started it and told me the clutch was going and they would only sell me another car if I paid them £700 there and then to get it fixed. This was a fairly new Audi A1- turns out nothing was wrong with the clutch but they took my money. Whilst purchasing the new car, they basically refuse to let you leave until you give them a positive trust pilot review, and even take your phone to log in and start it for you. Honestly, no words for this vile company which is run by a bunch of scamming cowboys. Please please PLEASE do not use this company unless you want to be left 1000's of pounds short and with a car that doesn't work properly and that you struggle to sell after. Strongly advise to go elsewhere. The car I looked at was stuffed in the back of another yard and was filthy, scuffed, had a chip in the window screen, the air con needed regassing, had several dents in the side, the bottom of the car had lumps of rust just falling off, the internal locking system was breaking, all of which they had bodged so they could sell but as soon as purchased and driving for around 3 days, started to all become issues again, and they had lost the spare key so left me waiting 2 weeks to collect whilst they 'bought a new one'. They didn't buy a new key, they had found one and it was stained, sticky and the rubber on the key was peeling off. After having all these issues, I found out that the car was only ever worth around £6000, yet they sold me for £15,000 because I was none the wiser. Even if you aren't a female, they will try their hardest to scam you and take your money for an awful car. Steer clear from Browns

Great customer and sales services, got a beautiful car from Browns Car Company

My husband paid £100 deposit to view a car, which was not available for view in the yard. He was told , if he does not like the car, the deposit will be returned. We called a day before to inform them we do not want to view the car anymore, and was told the car is ready for collection and the deposit would not be returned. We never said we buying the car. Only wanted to view it. I still will escalate my issue with the relevant people and try to get my money back, as the person there was not helpful at all.
Furthermore, when we have contacted the seller, he was again rude and blocked my number.
….Furthermore, they contacted me, after this review was posted to apologise for their mistake and asked me to delete this review in return to have my money back. That has not happened, even I was naive enough to believe and deleted the review.

Bought a Kuga few weeks ago and all good so far. Everyone at Browns car company was really nice, we dealt mainly with Ricky and he was very helpful. Sorted out the paper work for us and everything went smoothly. Really good service; I will highly recommend them to friends in future. Cheers Pete and Dawn

Everyone at browns car company were really helpful from start to finish really great service highly recommend .

Very professional company Ricky found me the perfect car was very helpful had one issue with the car after a week of owning it and was swiftly delt with top service highly recommenced

AVOID AT ALL COSTS

If I could give a rating of zero on here, I would.

We went and looked at a car, test drove it, ran the figures for finance and said yes we love it, we'll take it.

One of the other salesmen said that the xar was already sold, the manager Ricky said no you're here now, I'll take a deposit from you and tell the other guy it's broke or something as he hasn't even seen the car.

Fast forward a few days, our finance had declined due to being self employed - which we advised would happen. We weren't told this though, just that the finance was struggling so we said no problem, we'll get a bank loan and pay cash. When calling the next day to confirm we will be there to collect the car, Ricky told us it was sold to the other person, claimed they didn't know what we were doing RE payments and there was nothing that could be done.

We are now stuck with a bank loan, no car, and trying to get our deposit back with our Solicitor already taking steps to proceed.

DO NOT BUY FROM
DO NOT TRUST

Conveniently, 15 minutes after the phone call with Ricky, we went to get our deposit back and speak to them about how much they have screwed us over and he had left for the day and they couldn't give us a refund as Ricky wasn't there - apparently if we send our bank details to a WhatsApp we will get it back - who knows with that!

If I could give 10+ stars I would Ricky has been amazing from start to finish couldn’t recommend him and browns more I would definitely recommend buying a car from here

Top service from Browns, especially Ricky who was very helpful with our needs. Very happy with our new car and would definitely use and recommend to others!