Called to the office and spoken to Eddie who was very helpful. And managed to get my order sorted in a very short time. I then called up the next day as I had miscalculated the amount of wood... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Building Materials Nationwide has been an incredible supplier to work with. I work closely with Steve Maschke, he consistently goes above and beyond, always delivering on what he promises and maki... Voir plus
L'entreprise a répondu
5 stars to Paul Ashby! He has been incredibly helpful and supportive with all of our orders since day 1. Paul is always kind, patient, and willing to go the extra mile to make sure everything ru... Voir plus
L'entreprise a répondu
Website showed a great price for insulation but they called later to say they could not find stock locally and to fulfil the order would require two courier deliveries at huge cost. Credit card alrea... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de matériaux de construction
- Plafonnier
- Magasin de matériaux d'isolation
- Fournisseur de métal
- Entreprise de panneaux de bois contreplaqué et aggloméré
- Fournisseur de bois
À propos de Building Materials Nationwide
Écrit par l'entreprise
We specialise in the supply of building and construction materials to contractors and end users in the trade.
Working closely with some of the biggest manufacturers and distributors in the UK, we give an unrivalled service to trade customers who require building products.
Coordonnées de contact
1, The Pavilions, Ruscombe Business Park, RG10 9NN, Reading, Royaume-Uni
- 01628 674 910
- sales@buildingmaterials.co.uk
- www.buildingmaterials.co.uk
4,3
Excellent
2 k avis
Demande des avis aux clients
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Réponse de Building Materials Nationwide
Hi Paul,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you found the ordering process easy and that your delivery arrived on time.
We really appreciate your feedback and look forward to supplying you again in the future.
Many Thanks
Michelle
Amazing experience from first call to final delivery
Called to the office and spoken to Eddie who was very helpful. And managed to get my order sorted in a very short time.
I then called up the next day as I had miscalculated the amount of wood and asked if I could add some extra onto the order and this was done without any issues or fuss.
Conformation email received and delivery advice given within 12 hours.
The delivery was very quick and and the driver put the wood exactly where I wanted it.
Couldn't be happier with the whole process.
Will be ordering again.
17 juillet 2026
Réponse de Building Materials Nationwide
Hi Craig
Thank you so much for your fantastic review!
We're delighted to hear that Eddie was able to assist you promptly and make the ordering process as smooth as possible. It's great to know that adding to your order the following day was handled quickly and without any hassle, and that you were kept informed throughout with timely confirmation and delivery updates.
We're also pleased that the delivery met your expectations and that the driver was able to place the timber exactly where you needed it.
We really appreciate you taking the time to share your experience, and we look forward to helping you with your next order.
Many thanks
Michelle
Building Materials Nationwide has been an incredible
Building Materials Nationwide has been an incredible supplier to work with. I work closely with Steve Maschke, he consistently goes above and beyond, always delivering on what he promises and making the impossible seem possible. Time and time again, he's been able to source products that other suppliers either can't get or simply won't supply.
His pricing is consistently competitive, his communication is excellent, and he's incredibly efficient. I know I can always rely on Steve to get things done quickly and professionally.
I'm so glad Steve reached out to us, as he's become a trusted supplier and someone we genuinely enjoy working with. If you're looking for someone who is reliable, resourceful, and always willing to go the extra mile, I couldn't recommend Steve highly enough.
13 juillet 2026
Avis spontané
Réponse de Building Materials Nationwide
Hi Daisy,
Thank you so much for taking the time to leave such a fantastic review.
We're delighted to hear about your positive experience working with Steve. Your kind words mean a great deal to both Steve and the wider team at Building Materials Nationwide.
We're proud to have earned your trust and look forward to continuing to support you.
Many Thanks
Michelle
l ordered 30 x 20kg bags of blue circle…
l ordered 30 x 20kg bags of blue circle cement from this company, on a Monday 6 July 26, in the morning before twelve no problems with the order and asked if they could deliver between 10am and 15:00 hrs so as to avoid possible chaos in our cul-de-sac. No notification of when delivery is due until Wednesday 8 July 26 at 08:05 had a text delivery 'delivery expected at 09:34' delivery arrived at 09:10.
The driver was blocking up the street with out riggers and so I told him to place the covered pallet on our small front garden, so he could get out of the road and stop blocking it, we would wheel barrow it round the back later.
On the order it wasn't what l had ordered instead of blue circle they had sent 30 x 'Heidlberg'40n .
I contacted BMN and was told we supplied you with an alternative , with no conversation or contact whatsoever.
When l told BMN that l could have purchased the same concrete mix 12 miles down the road and for £44.80 less than you have charged me, they were not interested and told me you couldn't get It for less than a fiver.
I supplied BMN with copies of their order and a order from 'Tippers' of Staffordshire showing exactly the difference of £44.80 less for the same delivered items.
I asked BMN if l could have difference paid back into my account, because they had broken the contract of sale without any notification or point of contact.
l have been told by BMN to read their terms and conditions, in which l have already seen two other breaches of contract through failing to notify customer of when to expect delivery and amendments to order placed again without any notification.
Update 09/07/26
Apologies from BMN for no contact on substituting product.
Apologies from BMN for no contact on notification of said 'email' delivery timing and window allocation not met which is set out in their t's and c's.
If you think that a text message at 08:05 stating delivery is 09:34 but arriving at 09:18 when asked on order for a possible delivery window of between 10:00am and 15::00pm because of the delivery location was in a cul-de-sac and the fact the driver blocked the street and placed the pallet to the nearest accessible place to enable him to quickly unblock his street blocking is good enough?
This delivery request was ok'd and cleared when making payment on line.
Which service was l wrong in ordering on line before twelve o'clock in order to achieve a early delivery ? A standard service? or a dedicated courier service?
Now you tell me that l shouldn’t have even ordered anything under £750 under your t's and c's
This tells me one thing you cannot even abide or stick by your own terms and conditions.
And you are still wrong in the two order and delivery receipts I sent as proof, they are not a comparison, they are genuine quotes from yourselves and Tippers.
8 juillet 2026
Avis spontané
Réponse de Building Materials Nationwide
Hi Matthew,
Thank you very much for taking the time to leave your review.
We sincerely apologise if your experience did not fully meet your expectations.
As mentioned in our previous correspondence, the Heidelberg product supplied is an appropriate equivalent to the Blue Circle product you originally ordered and complies with the same specifications.
It is common practice within the construction industry to use equivalent branded products when they meet the necessary performance standards.
Nonetheless, we recognise that we should have contacted you prior to making any substitution and apologise for not doing so.
We appreciate that you have requested a refund for the price difference. However we have reviewed the comparison you provided from the alternative supplier and, after checking the pricing, including the applicable delivery charge to your postcode, we can confirm that the price difference is £4.20 plus VAT, not £44.80 as stated. As a result, we are unable to agree to the refund you have requested.
We also acknowledge your comments concerning delivery timing and communication. While we always endeavour to accommodate delivery requests, specific timed deliveries cannot be guaranteed as part of our standard service. Guaranteed delivery slots require a dedicated courier service, which incurs additional costs and would need to be arranged at the time of order. We recognise that your preferred delivery window was not achieved on this occasion and apologise for not meeting your expectations.
Finally, we would like to clarify that our Terms & Conditions specify that we mainly operate as a trade supplier for those in the construction trade, with a minimum order value of £750 for retail orders. As your order did not meet this threshold, it would not normally have been accepted. However, we chose to process your order as a gesture of goodwill.
We regret that you remain dissatisfied and sincerely appreciate you taking the time to share your feedback.
Many Thanks
Michelle
5 stars to Paul Ashby
5 stars to Paul Ashby! He has been incredibly helpful and supportive with all of our orders since day 1. Paul is always kind, patient, and willing to go the extra mile to make sure everything runs smoothly.
Whenever Paul assists me with our orders, he puts me completely at ease because I know we’re in good hands. His reliability, attention to detail, and commitment to helping us give me great confidence that everything will be taken care of. And he always delivers!
He consistently makes sure our orders arrive on time and keeps us updated throughout the process. Even when a product is unavailable, Paul takes the initiative to find alternative suppliers and solutions for us, which has been a huge help.
His dedication, excellent customer service, and willingness to go above and beyond make a real difference. We truly appreciate all the effort and care Paul puts into supporting us, and we couldn’t ask for better assistance. Thank you, Paul always!
8 juillet 2026
Avis spontané
Réponse de Building Materials Nationwide
Hi Regeena,
Thank you so much for taking the time to leave such a wonderful review.
We're delighted to hear how positive your experience has been with Paul. Your kind words about his reliability, attention to detail, and commitment to going the extra mile mean a great deal to us. We know Paul takes great pride in looking after our customers, and it's fantastic to hear that his support has given you such confidence throughout your orders.
We'll be sure to pass on your lovely feedback to Paul—it will certainly make his day. Thank you again for your continued trust and support. We look forward to helping you with many more orders in the future!
Many Thanks
Michelle
Best price for naylor lintels in UK
Best price for naylor lintels in UK. Amazing service, they go all out to make it work for you on site.
30 juin 2026
Avis spontané
Réponse de Building Materials Nationwide
Hi Max,
Thank you for taking the time to leave such a fantastic review!
We're delighted to hear that you found our Naylor lintels competitively priced and that our team went the extra mile to make everything work smoothly on site.
We really appreciate your feedback and look forward to working with you again on future projects.
Many Thanks
Michelle
Réponse de Building Materials Nationwide
Hi Vasil,
Thank you for the 5-star review!
We’re really glad to hear you’ve had such positive experiences with our team.
Your kind words and continued support truly mean a lot to us, and we look forward to helping you again in the future.
Many thanks
Michelle
Zeros stars if I could.
Zeros stars if I could.
Don't waste your time going through this company. They do not carry any stock themselves and will just call a merchant, as you can do yourself. Adding a pointless link to the supply chain.
I ordered some timber on an advertised 2-3 delivery. Three days on, after an unanswered email they replied to say the size I had paid for were unavailable. I would need to get the next size up and pay additional costs.
Almost three weeks later with two missed promised delivery days with the textbook transport problems excuse, I found out which merchant they had placed the order with.
I contacted the merchant directly and they confirmed that the order hadn't even been placed and was still just a quotation due to there being a problem with their account.
The merchant also confirmed that they did have the size I wanted and they could deliver the following day. I therefore cancelled my order and placed an order direct with the merchant. All the correct materials were delivered the following day.
I'm currently a week in waiting for the refund.
Don't waste your time with this company.
12 juin 2026
Avis spontané
Réponse de Building Materials Nationwide
Hi John,
We’re sorry to hear about your experience and apologise for the delays and inconvenience caused with your order.
We understand your frustration and appreciate you sharing your feedback. As an online supplier, we source products from our network of trusted suppliers to help provide a wide range of materials and availability.
However, on this occasion, the service you received did not meet the standards we aim to provide.
I can confirm a refund has been processed, and you should see the funds return to your account shortly. Depending on your bank’s processing times, this usually takes around 3–5 working days.
We apologise again for the issues you experienced and appreciate your feedback.
Many Thanks
Michelle
Quick efficient order response
Quick efficient order response, and a friendly call with one of the team - highly impressed.
5 juin 2026
Réponse de Building Materials Nationwide
Hi Ben,
Thank you for taking the time to leave us a review.
We're delighted to hear that you found the ordering process quick and efficient, and that your experience with our team was a positive one.
Many Thanks
Michelle
Really helpful
Really helpful, they have delivered on everything they promised and within price .will continue to use.
27 mai 2026
Réponse de Building Materials Nationwide
Hi Arron,
Thank you for your kind review.
We're delighted to hear that you found our service helpful and that we delivered on everything promised while staying within budget.
Your continued trust and support mean a great deal to us, and we look forward to working with you again in the future.
Many Thanks
Michelle
Needed to bulk buy some timber last…
Needed to bulk buy some timber last minute. I spoke to Grant.S on the phone who was super helpful. Due to the last minute oder, I wasn't able to place the order in the dimensions I needed. Due to it being so last minute, I was fine with this. When the delivery came, I was joyed to see that the the timber was cut to the dimensions I needed. Ended up saving me alot of time. Great customer service.
28 mai 2026
Avis spontané
Réponse de Building Materials Nationwide
Hi Benjamin,
Thank you so much for the great feedback!
We’re really pleased Grant was able to help you out with your last-minute timber order.
We’ll be sure to pass your kind words on to Grant and the team.
Glad we could help get everything sorted for you, and even better that the timber arrived ready to use.
Many Thanks
Michelle
Website showed a great price for materials they don't actually have
Website showed a great price for insulation but they called later to say they could not find stock locally and to fulfil the order would require two courier deliveries at huge cost. Credit card already charged so now a 3-5 day wait for refund. Do not take orders if you cannot deliver them.
12 mai 2026
Avis spontané
Réponse de Building Materials Nationwide
Hi,
We’re sorry for the inconvenience caused.
We do not hold stock directly on site as we operate from an office and source materials through our supplier network once orders are placed.
Unfortunately, after your order was processed, availability was extremely limited and the only suppliers able to fulfil the quantity required were charging approximately £500 in courier costs for delivery, which made the order unviable at the advertised price.
Rather than pass on these excessive delivery charges, we contacted you immediately to explain the situation and arranged a full refund, which is now being processed.
We understand the frustration caused and would once again like to apologise.
Many Thanks
Michelle
Not really impressed with the service…
EDIT: company responded below on 08/05, but we are on 17/05 and no sign of refund or any communication outside of here. Changing to 1 star.
Not really impressed with the service for a £100 delivery cost. Part of my order did not arrive on the pallet and 3 weeks later I’m still waiting for it. No response to my last email either.
Materials delivered as described and good quality.
22 avril 2026
Avis spontané
Réponse de Building Materials Nationwide
Hi Scarlet,
Thank you for your feedback.
We’re sorry for the frustration caused by the missing items and the delay in communication.
Unfortunately, we experienced difficulties sourcing the screws and adhesive required, we did try to arrange suitable alternatives with our supplier following your approval hence the delay, however these were ultimately unavailable.
We appreciate that we should have kept you updated more proactively throughout the process, and we apologise for the lack of communication whilst this was ongoing.
A refund has now been processed for the outstanding items
Apologies for any inconvenience caused.
Many Thanks
Michelle
Great service
Great service, Paul dealt with the website enquiry after we was let down by one of our regular merchants for a special order, Paul sourced several options including the exact spec and got it to us next day so we could continue with our programme on schedule.
Great communication throughout.
28 avril 2026
Avis spontané
Réponse de Building Materials Nationwide
Hi Steven,
Thank you for your fantastic feedback!
We’re really pleased we could step in and keep things on track for you, especially after being let down elsewhere. We will be sure to pass on your kind words to Paul.
It’s great to know the communication and quick turnaround made a difference to your schedule.
Many Thanks
Michelle
Réponse de Building Materials Nationwide
Hi Bethany,
Thank you so much for your kind words!
We’re thrilled to hear that you found our service helpful, quick, and excellent. We’ll be sure to pass on your feedback to your trade account manager, Tom!
We truly appreciate you taking the time to share your experience!
Many thanks
Michelle
Réponse de Building Materials Nationwide
Hi Peter,
Thank you for your kind words and for taking the time to leave us a review.
We’re really pleased to hear that you found our service helpful and professional—that’s exactly what we strive for on every order. Your feedback means a lot to the team, and we truly appreciate your support.
We look forward to working with you again in the future.
Many Thanks
Michelle
First rate customer service from…
First rate customer service from Charlie, helpful, prompt, and understood my requirements. Charlie has been very good over several orders. All great prices. Thank you
17 février 2026
Réponse de Building Materials Nationwide
Hi Anthony,
Thank you for your review.
We’re really pleased to hear that Charlie has been helpful and prompt, and that he’s consistently understood your requirements across your orders. I’ll be sure to pass your feedback on to him.
We appreciate your continued support and are glad you’re happy with our pricing.
Many Thanks
Michelle
Always 5 star services and very…
Always 5 star services and very friendly stuff ready to help each time.
21 janvier 2026
Réponse de Building Materials Nationwide
Hi William,
Thank you for the 5-star review!
We’re really glad to hear you’ve had such positive experiences with our team.
Your kind words and continued support truly mean a lot to us, and we look forward to helping you again in the future.
Many thanks
Michelle
Quick and easy service
14 janvier 2026
Réponse de Building Materials Nationwide
Hi Gary
Thank you for your review.
We’re pleased to hear you found our service quick and easy, and we look forward to assisting you again in the future.
Many Thanks
Michelle
Items delivered as arranged as ordered ,
Easy to order materials, competitive price delivered promptly as arranged / ordered ,
9 janvier 2026
Réponse de Building Materials Nationwide
Hi Kevin,
Thank you for your positive feedback.
We’re pleased to hear you found our ordering process easy, our pricing competitive, and your delivery prompt and as arranged.
We appreciate you taking the time to share your experience.
Many Thanks
Michelle
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