Called to the office and spoken to Eddie who was very helpful. And managed to get my order sorted in a very short time. I then called up the next day as I had miscalculated the amount of wood... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Building Materials Nationwide has been an incredible supplier to work with. I work closely with Steve Maschke, he consistently goes above and beyond, always delivering on what he promises and maki... Voir plus
L'entreprise a répondu
5 stars to Paul Ashby! He has been incredibly helpful and supportive with all of our orders since day 1. Paul is always kind, patient, and willing to go the extra mile to make sure everything ru... Voir plus
L'entreprise a répondu
Website showed a great price for insulation but they called later to say they could not find stock locally and to fulfil the order would require two courier deliveries at huge cost. Credit card alrea... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de matériaux de construction
- Plafonnier
- Magasin de matériaux d'isolation
- Fournisseur de métal
- Entreprise de panneaux de bois contreplaqué et aggloméré
- Fournisseur de bois
À propos de Building Materials Nationwide
Écrit par l'entreprise
We specialise in the supply of building and construction materials to contractors and end users in the trade.
Working closely with some of the biggest manufacturers and distributors in the UK, we give an unrivalled service to trade customers who require building products.
Coordonnées de contact
1, The Pavilions, Ruscombe Business Park, RG10 9NN, Reading, Royaume-Uni
- 01628 674 910
- sales@buildingmaterials.co.uk
- www.buildingmaterials.co.uk
4,3
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Paris was so helpful and really…
Paris was so helpful and really professional I will be using her going forward, She made sure my order was in the morning and that all the stock was going to be on the lorry so there would not be any delays on site and she made it happen. Could not fault her service's
22 octobre 2025
Avis spontané
Réponse de Building Materials Nationwide
Hello Michael,
We really appreciate you taking the time to share your experience. It’s great to hear that Paris went above and beyond to make sure your order arrived smoothly and on time. We’re proud to have her on the team and look forward to working with you again!
Many thanks,
Lydia
Our contact is Becky and she is very…
Our contact is Becky and she is very helpful and quick to respond.
28 octobre 2025
Avis spontané
Réponse de Building Materials Nationwide
Hello Josh,
Thank you for your lovely feedback! We’re so glad to hear Becky has been helpful and responsive, we’ll be sure to pass on your kind words to her.
Many thanks,
Lydia
Réponse de Building Materials Nationwide
Hello Varinder,
We really appreciate your feedback and are delighted to know you received excellent service. Thank you for choosing us!
Many thanks,
Lydia
Straightforward and easy!
Becky & team make the entire process smooth and straightforward. Almost everything we ask is delivered next day and at reasonable pricing. I can't imagine using anyone else
28 octobre 2025
Avis spontané
Réponse de Building Materials Nationwide
Hello Luke,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Becky and the team made the process smooth and that our next-day service and pricing met your expectations. Your support means a lot, and we look forward to continuing to work with you!
Many thanks,
Lydia
So far so good Becky has been amazing…
So far so good Becky has been amazing very helpful
27 octobre 2025
Avis spontané
Réponse de Building Materials Nationwide
Hello Richard,
Thank you for your kind words! We’re so glad to hear that your experience has been great so far and that Becky has been so helpful. We’ll be sure to pass along your appreciation to her. We look forward to continuing to provide you with excellent service!
Many thanks,
Lydia
It is very good and reliable company …
It is very good and reliable company and the staff is very professional and knowledgeable specially Steve Maschke he understands very well The need of his customers
27 octobre 2025
Avis spontané
Réponse de Building Materials Nationwide
Hello Mr Jan,
Thank you so much for your wonderful feedback! We’re delighted to hear that you found our company reliable and our team professional and knowledgeable. We’ll be sure to share your kind words with Steve — he’ll be thrilled to know his efforts made a positive difference. We truly appreciate your trust and look forward to continuing to serve you in the future!
Many thanks,
Lydia
We have had the pleasure of dealing…
We have had the pleasure of dealing with Becky Taylor (Account Manager) on multiple occasions, and she has consistently demonstrated great knowledge and professionalism. Every time we had a query, she provided quick and clear responses, whether it was for a quotation or additional information we required. Her efficiency and friendly approach have made working with her an absolute joy. Thank you!
27 octobre 2025
Avis spontané
Réponse de Building Materials Nationwide
Hello Mario,
Thanks so much for sharing your experience! It’s fantastic to hear that Becky’s knowledge and efficiency have made working with us such a positive experience. We’ll be sure to pass on your kind words and we look forward to assisting you with future orders!
Many thanks,
Lydia
No job is too big or too Small!!!
No job is too big or too Small!!!
Whenever I contact Will, he is always bubbly and willing to help. Sometimes my requests are very random, but he just sees them as a challenge!
6 octobre 2025
Avis spontané
Réponse de Building Materials Nationwide
Hello Sarah,
Thank you for your kind words. Will always aims to provide enthusiastic, helpful service no matter the task, and it’s wonderful to hear that his approach made a difference. We really appreciate your support!
Many thanks,
Lydia
Great and reliable service
Great and reliable service. Fast communication.
24 octobre 2025
Avis spontané
Réponse de Building Materials Nationwide
Hello Donatas,
Thanks so much for your kind words! We’re delighted you found our service reliable and communication quick — that’s exactly what we aim for every time. We really appreciate your support and look forward to helping you again soon!
Many thanks,
Lydia
Really good company with quick response…
Really good company with quick response ,worth company to trade with.
27 octobre 2025
Avis spontané
Réponse de Building Materials Nationwide
Hello Vanessa,
Thanks so much for your feedback! We’re really pleased to hear you had a great experience and found our team responsive. It’s a pleasure doing business with you!
Many thanks,
Lydia
Will Patounas always provides a top…
Will Patounas always provides a top level of customer care with a personal touch. Easy deal with, fast delivery and top prices. Great service all round.
20 octobre 2025
Avis spontané
Réponse de Building Materials Nationwide
Hello Gregory,
Thank you so much for your kind words! We’re thrilled to hear that Will provided you with such a great experience — from personal service to quick delivery and competitive pricing. We really appreciate your support and look forward to helping you again soon!
Many thanks,
Lydia
Everything you need
Great customer service, great prices. Can supply all types of building materials. From one place can get all you needed.
7 octobre 2025
Avis spontané
Réponse de Building Materials Nationwide
Hello Pavel,
We really appreciate you taking the time to share your experience! We’re thrilled to hear that you’ve found our service helpful and convenient, and that our team has been able to provide everything you need at great prices.
We look forward to continuing to support your projects in the future!
Many thanks,
Lydia
Confirmed Order Cancelled Due to Undisclosed £750 Min Requirement
Ordered construction materials (£220) via Buildingmaterials.co.uk and received order confirmation on 21 Oct. Expected delivery within a week to start building work, but multiple attempts to check estimated delivery time via their automated customer service yielded no useful info. Four days later, got an email cancelling the order due to a £750 minimum order requirement—this critical detail was nowhere to be found in their ordering process, which is basic common sense for any e-commerce platform. They accepted my order (forming a binding buy-sell contract) only to later renege and cancel it. Wasted 4 days waiting; had I known upfront, I would have bought from another supplier immediately. Now forced to reschedule contractors and pay compensation because materials aren’t available. Extremely disappointed that their website can’t even handle such a standard e-commerce process.
21 octobre 2025
Réponse de Building Materials Nationwide
Hi Dr. Yang,
Thank you for taking the time to share your feedback. We’re really sorry to hear that your recent shopping experience with us didn’t meet our usual standards.
Our Trade Account Manager, Charlie did send an email the day after your order was placed to let you know it would be cancelled and refunded. It’s possible that message may have landed in your spam or junk folder, which might be why you didn’t see it.
That said, we’ve taken your review seriously and have already worked with both our sales and digital teams to understand what went wrong and to make sure it doesn’t happen again. Here’s what we found:
1. Minimum order value visibility
• It looks like an ad-blocking extension or adblocking browser settings may have prevented some of our on-site messaging from showing correctly by blocking really important cookies being set. This includes a short survey that appears when customers first enter the site, explaining the minimum order value and asking whether they are a trade customer. But also numerous other messages which appear immediately after survey completion and again beside every button that you need to get to the basket and checkout.
• If “No, I’m not a tradesperson” is selected, the site actually prevents checkout unless the minimum spend requirement is met. Unfortunately, this process didn’t trigger as expected in your case and it's a risk associated with using adblocking technology even those you can optionally setup when installing Firefox for example.
• Nonetheless, we’ve already planned updates to ensure this kind of issue can’t happen again, even if more advanced ad blockers are in use.
2. Refund turnaround time
• Charlie emailed as mentioned, however, we completely understand this could have felt slower than expected.
• The slight delay this time was due to an unusually high order volume, but we’ve reviewed our workflow and we’ve now introduced new internal processes to make sure refunds and notifications happen even faster going forward, with less reliance on email notifications too.
We really appreciate your patience and understanding. This was a rare situation and we’re committed to improving our systems so these sorts of things don't happen.
If you’d like to discuss anything further, please don’t hesitate to reach out to our Head of Digital at digital@buildingmaterials.co.uk, we’ll be more than happy to help.
If this information changes how you feel about your experience, we’d be grateful if you could update your review accordingly.
Thanks again for your feedback,
Lydia
Will Patounas is always helpful and can…
Will Patounas is always helpful and can supply anything you need.
23 octobre 2025
Avis spontané
Réponse de Building Materials Nationwide
Hello Robert,
Thank you for your kind feedback! We’re delighted to hear that Will has been so helpful and able to provide everything you need. We’ll be sure to pass your comments on to him and look forward to supporting you with any future requirements!
Many thanks,
Lydia
Fantastic service
I’ve been dealing with Becky to provide materials on a couple of projects. Great to work with. I can quickly and easily tweak orders to suit requirements. Saves all the hassle of trying to find the best price for materials and I trust that Building materials will find the best prices. Any problems are dealt with swiftly without any issues. I will continue to use this service and would fully recommend. It’s like having another member in the team!!!
24 octobre 2025
Avis spontané
Réponse de Building Materials Nationwide
Hello Luke,
Thank you so much for your wonderful review! We’re delighted to hear that Becky has made your projects easier and that our service helps save you time and effort. It’s fantastic to know you feel supported, and we truly appreciate your trust in us to find the best prices and handle any issues swiftly. We’re thrilled to be considered “another member of the team” and look forward to continuing to support your projects in the future!
Many thanks,
Lydia
5 Star
I regularly deal with Becky who is always extremely helpful, responsive and efficient. Very happy with the service, highly recommend!
24 octobre 2025
Avis spontané
Réponse de Building Materials Nationwide
Hello Chyna,
Thank you so much for your kind words! We’re thrilled to hear that Becky has consistently provided helpful, responsive, and efficient service. Your recommendation means a lot to us, and we’ll be sure to pass your feedback on to her.
We look forward to continuing to support you in the future!
Many thanks,
Lydia
Paris is outstanding in every way
Have been dealing with Paris for years now and I feel silly only leaving a review now because she is absolutely amazing, if you need someone who is knowledgeable and friendly and will work relentlessly to get you the best prices, I can’t recommend Paris enough, thank you again for all you help in making my business run smoothly!!!
24 octobre 2025
Avis spontané
Réponse de Building Materials Nationwide
Hello Michael,
Thank you so much for your lovely review! We’re delighted to hear about your ongoing experience with Paris — she’s a valued member of our team and will be thrilled to read your kind words. It’s fantastic to know her knowledge, friendliness, and commitment to getting the best prices have helped keep your business running smoothly.
We really appreciate your continued support and look forward to working with you again soon!
Many thanks,
Lydia
We needed help with a project that…
We needed help with a project that involved raised flooring and the need of adjustable pedestals. Frankie Bunch was brilliant and went above and beyond in sourcing the right item that would be fit for purpose.Great customer service from start to finish!
20 octobre 2025
Avis spontané
Réponse de Building Materials Nationwide
Hello LC,
We really appreciate you taking the time to share your experience with us! We're delighted to hear that Frankie was able to assist you and ensure you found the perfect adjustable pedestals for your raised flooring project.
Providing great customer service from start to finish is exactly what we strive for, and it’s wonderful to know we met your expectations. We’ll be sure to pass your feedback on to Frankie and the team.
Many thanks,
Lydia
Outstanding customer service
Outstanding customer service. Spoke to Frankie about a bespoke door. He rang me back within 24hrs with details from the manufacturer.
Thank you for the excellent service
24 octobre 2025
Avis spontané
Réponse de Building Materials Nationwide
Hello Asem,
Thank you so much for your kind words! We’re thrilled to hear that Frankie was able to assist you promptly and provide all the details you needed. It’s always our goal to offer outstanding, personalized service, and your feedback truly means a lot to us.
Thanks again for taking the time to share your experience!
Many thanks,
Lydia
Great prices and service from Steve…
Great prices and service from Steve Maschke
10 juillet 2025
Avis spontané
Réponse de Building Materials Nationwide
Hello Hugo,
We really appreciate you taking the time to share your experience! It’s great to hear that Steve made your experience smooth and that our pricing and service hit the mark. Your feedback really motivates us to keep doing our best.
Many thanks,
Lydia
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