Called to the office and spoken to Eddie who was very helpful. And managed to get my order sorted in a very short time. I then called up the next day as I had miscalculated the amount of wood... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Building Materials Nationwide has been an incredible supplier to work with. I work closely with Steve Maschke, he consistently goes above and beyond, always delivering on what he promises and maki... Voir plus
L'entreprise a répondu
5 stars to Paul Ashby! He has been incredibly helpful and supportive with all of our orders since day 1. Paul is always kind, patient, and willing to go the extra mile to make sure everything ru... Voir plus
L'entreprise a répondu
Website showed a great price for insulation but they called later to say they could not find stock locally and to fulfil the order would require two courier deliveries at huge cost. Credit card alrea... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de matériaux de construction
- Plafonnier
- Magasin de matériaux d'isolation
- Fournisseur de métal
- Entreprise de panneaux de bois contreplaqué et aggloméré
- Fournisseur de bois
À propos de Building Materials Nationwide
Écrit par l'entreprise
We specialise in the supply of building and construction materials to contractors and end users in the trade.
Working closely with some of the biggest manufacturers and distributors in the UK, we give an unrivalled service to trade customers who require building products.
Coordonnées de contact
1, The Pavilions, Ruscombe Business Park, RG10 9NN, Reading, Royaume-Uni
- 01628 674 910
- sales@buildingmaterials.co.uk
- www.buildingmaterials.co.uk
4,3
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent service top class delivery…
Excellent service top class delivery and great quality
18 septembre 2024
Réponse de Building Materials Nationwide
Hi Daniel,
Thank you for taking the time to leave Tom a 5* review.
It's brilliant to hear the service was excellent!
If you need anything else just give Tom a call!
Many Thanks,
Grahame Lucking
Sales Manager
Building Materials Nationwide
Quick hassle free order
17 septembre 2024
Réponse de Building Materials Nationwide
Hi Ronald,
Thank you for taking the time to leave Tyler a 5* review.
It's great to hear the ordering process was hassle free and quick for you!
Many Thanks,
Grahame Lucking
Sales Manager
Building Materials Nationwide
Great!
Wide variety of products with value for for money, with reliable delivery and good communication.
12 septembre 2024
Réponse de Building Materials Nationwide
Hi Xenofon,
Thank you for taking the time to leave Tilly a 5* review.
It's great to hear the products are all value for money and the communication was good!
Many Thanks,
Grahame Lucking
Sales Manager
Building Materials Nationwide
Product as described and delivered in…
Product as described and delivered in less than 24hrs
12 septembre 2024
Réponse de Building Materials Nationwide
Hi John,
Thank you for taking the time to leave Tilly a 5* review.
I'm glad to hear the product was as described and delivered in less than 24hrs!
Many Thanks,
Grahame Lucking
Sales Manager
Building Materials Nationwide
Réponse de Building Materials Nationwide
Hi Bartlomeij,
Thank you for taking the time to leave Steve a 5* review.
It's great to hear the communication, delivery and prices were very good.
If you need anything else just give Steve a call!
Many Thanks,
Grahame Lucking
Sales Manager
Building Materials Nationwide
Cost and delivery date
Your company has been straight forward and direct with me so far. Cost and delivery date is essential to all your customers! This is my second purchase from you and I am happy with the service! This time I was a little knocked back with non traders having to spend over £500 but I do understand the reasons why! Thanks for your continued service and hope I can rely on you in the future!
12 septembre 2024
Réponse de Building Materials Nationwide
Hi John,
Thank you for taking the time to leave Wyatt a 5* review.
Its great to hear everything has been straight forward and easy for you.
Many Thanks,
Grahame Lucking
Sales Manager
Building Materials Nationwide
Quick response and delivery
Though not quite as good on price Building Materials Nationwide were able to deliver sand and cement to our construction site, where another well known building materials supply company, bizarrely, couldn't ?!?!
Virtually immediate response to requests for quotations and fast delivery as a consequence of excellent customer service from Sam, our sales contact.
9 septembre 2024
Réponse de Building Materials Nationwide
Hi Fleur,
Thank you for taking the time to leave Sam a 5* review.
I'm so glad to hear we could help when others couldn't, if you need anything at all just let Sam know!
Many Thanks,
Grahame Lucking
Sales Manager
Building Materials Nationwide
ordered materials and paid no delivery date
ordered materials and paid, had no information on delivery date, emailed for a delivery date had no reply, emailed again on working day 4 and still no reply, still not received goods after working day 5, has caused delay to job, having to purchase extra materials from local supplier as no delivery date.
6 septembre 2024
Avis spontané
Réponse de Building Materials Nationwide
Hi Stephen,
Thank you for your review, as all feedback is important for us to improve.
I'm sorry to hear you didn't receive any info on the delivery and any reply's to your emails which resulted in a delay and you having to buy locally, I will look into why this happened from the account manager looking after your order.
If you have any further questions, please email myself directly to grahame@buildingmaterials.co.uk
Many Thanks,
Grahame Lucking
Sales Manager
Building Materials Nationwide
Réponse de Building Materials Nationwide
Hi Nazir,
Thank you for your review, as all feedback is important for us to improve.
I know you had some difficulty with the compliance check, however I'm sure you appreciate we take the security of our customers seriously and need it to be done correctly.
We appreciate your patience and cooperation in completing this.
If you have any further questions, please email myself directly to grahame@buildingmaterials.co.uk
Many Thanks,
Grahame Lucking
Sales Manager
Building Materials Nationwide
Website easy to use
Haven’t received my product yet but website very easy to use and over £500 is free delivery which can save a small bomb
1 septembre 2024
Réponse de Building Materials Nationwide
Hi David,
Thank you for taking the time to leave Wyatt a 5* review.
I'm glad the website was easy to use & we could help on the delivery charges.
Many Thanks,
Grahame Lucking
Sales Manager
Building Materials Nationwide
Very helpful staff and very quick to…
Very helpful staff and very quick to update me on progtess
27 août 2024
Réponse de Building Materials Nationwide
Hi Billy,
Thank you for taking the time to leave Wyatt a 5* review.
I'm glad to hear how helpful Wyatt was for you and how quick you were updated on the progress of the order.
Many Thanks,
Grahame Lucking
Sales Manager
Building Materials Nationwide
Got it wrong
Only half my order was delivered. I had to call to ask what happened, someone did call me back and promised delivery next week but no confirmation has been received and I'm going to have to take another day off work to stay home. My project has been delayed by about 4 days minimum, if they deliver quick enough. Edit: The order was placed on 27.08 so this was not within the 2-3 days delivery guideline as mentioned.
27 août 2024
Réponse de Building Materials Nationwide
Hi Zeenat,
Thank you for your review, as all feedback is important for us to improve.
I'm sorry to hear there was a delay in the full balance of the order being delivered, hopefully there was enough to get going with the project, with it being delivered today this still falls under the 2-3 working days advised for delivery as we received your order past 12pm on the 27th, as we would of first seen the order on the 28th the 29th would be 1 day, the 30th day 2 and today (2nd) day 3, hope this helps.
If you have any further questions, please email myself directly to grahame@buildingmaterials.co.uk
Many Thanks,
Grahame Lucking
Sales Manager
Building Materials Nationwide
Good quality product
Ordered from these guys after being let down on a pre fabricated shed and decking in to build one myself. Cheapest place I could find for the amount of wood I needed and absolute no issues with the quality.
Small hiccup with original delivery date but still arrived within 4 days of ordering.
Would happily use again for the next project.
22 août 2024
Avis spontané
Réponse de Building Materials Nationwide
Hi Darren,
Thank you for taking the time to leave us a 5* review.
I'm glad to hear you would use us again!
Please could you let me know your order number so i can pass the feedback over to the account manager who looked after this for you.
Many Thanks,
Grahame Lucking
Sales Manager
Building Materials Nationwide
Ordered and took payment on a Saturday
Ordered and took payment on a Saturday, emailed on Tuesday to see where and when my order will arrive, a reply of sorry your item is out of stock, when was I going to be told this!!, go on web site and you can still order it, Maybe put a out of stock notice, this order was for a job I’m on!!
24 août 2024
Réponse de Building Materials Nationwide
Good Afternoon Rupert.
Thank you for your review, as all feedback is important for us to improve.
I have taken a look into your order and i can see it was ordered on Saturday, Unfortunately, we do not work over the bank holiday so this is why we did not get back to you until Tuesday.
When we checked stock which our local supply partner, they let us know that in your area they did not have the item in stock.
If you have any further questions, please email myself directly to mike@buildingmaterials.co.uk
Many Thanks,
Mike Prince
Sales Manager
Building Materials Nationwide
Shocking service
Shocking service! given a date for delivery and when chased it was still not in stock! given new date of today for delivery and now aparently still not in stock after waiting 3 weeks!! dont do it use someone else.
23 août 2024
Avis spontané
Réponse de Building Materials Nationwide
Hi Kieron,
Thank you for your review, as all feedback is important for us to improve.
We're sorry to hear your delivery hasn't gone smoothly, i know when you ordered the item you were advised it was a longer than usual lead time and we've been let down by one of our supply partners on this one, however you are our customer so we take full responsibility and want to help as much as possible.
I can assure you this isn't normal for us and we will take all learning opportunities from it.
If you have any more information around your comments please email me on grahame@buildingmaterials.co.uk so i can look into this for you.
Many Thanks,
Grahame Lucking
Sales Manager
Building Materials Nationwide
Best price I could find online
Best price I could find online, great communication, called half hour prior to delivery. Excellent service. Will definitely use again.
12 août 2024
Réponse de Building Materials Nationwide
Hi Steve,
Thank you for taking the time to leave Tilly a 5* review.
I'm glad to hear you would use us again!
If there is anything else you need, please get in touch.
Many Thanks,
Grahame Lucking
Sales Manager
Building Materials Nationwide
The customer service is appalling
The customer service is appalling, unable to confirm delivery dates, missing the dates, not calling back.
9 août 2024
Réponse de Building Materials Nationwide
Hi Tony,
Thank you for your review, as all feedback is important for us to improve.
I will get this looked at straight away for you, this isn't usual for us so we will certainly use it for training purposes to avoid happening again.
If you have any more information around your comments please email me on grahame@buildingmaterials.co.uk so i can look into this for you.
Many Thanks,
Grahame Lucking
Sales Manager
Building Materials Nationwide
Poor delivery information
Not given time for delivery, now find its split and no idea when rest is arriving. Poor customer information.
12 août 2024
Réponse de Building Materials Nationwide
Hi Ian,
Thank you for your review, as all feedback is important for us to improve.
Due to offloading times and potential traffic delays we don't generally offer a timed slot and this could easily be pushed back.
I will get the account manager dealing with this one to chase and contact you with an update in regards to the second part of the order.
Your feedback will be used for future learning around communication.
If you have any more information around your comments please email me on grahame@buildingmaterials.co.uk so i can look into this for you.
Many Thanks,
Grahame Lucking
Sales Manager
Building Materials Nationwide
Great service
14 août 2024
Réponse de Building Materials Nationwide
Hi Elaine,
Thank you for taking the time to leave Frankie a 5* review.
I'm glad to hear how great the service has been for you.
If there is anything else you need, please get in touch.
Many Thanks,
Grahame Lucking
Sales Manager
Building Materials Nationwide
Good price and fastest delivery…
Good price and fastest delivery arrangement. Will buy again : )
11 août 2024
Réponse de Building Materials Nationwide
Hi Tsz Sum,
Thank you for taking the time to leave Frankie a 5* review.
It's brilliant to hear how fast the delivery was and that you would buy from us again.
If there is anything else you need, please get in touch.
Many Thanks,
Grahame Lucking
Sales Manager
Building Materials Nationwide
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