Called to the office and spoken to Eddie who was very helpful. And managed to get my order sorted in a very short time. I then called up the next day as I had miscalculated the amount of wood... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Building Materials Nationwide has been an incredible supplier to work with. I work closely with Steve Maschke, he consistently goes above and beyond, always delivering on what he promises and maki... Voir plus
L'entreprise a répondu
5 stars to Paul Ashby! He has been incredibly helpful and supportive with all of our orders since day 1. Paul is always kind, patient, and willing to go the extra mile to make sure everything ru... Voir plus
L'entreprise a répondu
Website showed a great price for insulation but they called later to say they could not find stock locally and to fulfil the order would require two courier deliveries at huge cost. Credit card alrea... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de matériaux de construction
- Plafonnier
- Magasin de matériaux d'isolation
- Fournisseur de métal
- Entreprise de panneaux de bois contreplaqué et aggloméré
- Fournisseur de bois
À propos de Building Materials Nationwide
Écrit par l'entreprise
We specialise in the supply of building and construction materials to contractors and end users in the trade.
Working closely with some of the biggest manufacturers and distributors in the UK, we give an unrivalled service to trade customers who require building products.
Coordonnées de contact
1, The Pavilions, Ruscombe Business Park, RG10 9NN, Reading, Royaume-Uni
- 01628 674 910
- sales@buildingmaterials.co.uk
- www.buildingmaterials.co.uk
4,3
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Always a fantastic service from BM
Always a fantastic service from BM, within 24 hours of ordering I get a call from them to double check some specific details of my order and update me on when it might be delivered. This is extra impressive considering I'm not even a trade customer.
They're always happy to help and try their best to answer any questions you have - everyone I've spoken to has been a joy to work with. On top of all of that their prices are pretty hard to beat! I can't recommend them enough
18 novembre 2024
Avis spontané
Réponse de Building Materials Nationwide
Hi Ben,
Thank you for taking the time to leave Dan a 5* review.
It's brilliant to hear you couldn't recommend us enough!
Many Thanks,
Grahame Lucking
Sales Manager
Building Materials Nationwide
I’m extremely happy with the service…
I’m extremely happy with the service provided by Building Materials. The team is always professional, reliable, and attentive to my needs. I’d like to give a special mention to Daniel, who consistently goes above and beyond to assist me whenever I need help with my building materials requirements. His knowledge, prompt responses, and dedication make the process seamless and stress-free.
12 novembre 2024
Réponse de Building Materials Nationwide
Hi Mike,
Thank you for taking the time to leave Daniel a 5* review.
It's fantastic to hear how Daniel goes above and beyond for you.
Many Thanks,
Grahame Lucking
Sales Manager
Building Materials Nationwide
My complete order was cancelled because…
My complete order was cancelled because you couldn’t source part of it.
This was done via email on day 5 of what was a 3-5 day delivery order, without any prior notice of any issues with sourcing materials.
12 novembre 2024
Réponse de Building Materials Nationwide
Hi Liam,
Thank you for your review, as all feedback is important for us to improve.
I have looked into the order and can see you ordered the morning of the 12th and contact was made on the 14th, I will pass on the feedback for training purposes to ensure contact is made as soon as possible after the order is received so you're in the loop with what's going on behind the scenes.
Many Thanks,
Grahame Lucking
Sales Manager
Building Materials Nationwide
Terrible delivery service
Terrible delivery service. No updates about when delivery might occur without chasing.
Expected 3-4 working days. On day 5 I'm told it will arrive between 10 and 12. Then that afternoon I'm advised it will arrive in 2 days time!! Noone will be around then so unsure what will happen.
Louise was very helpful and very quick to respond. But sadly not up to her how orders are processed. Very Disappointed and had to delay job. Will certainly pay more for local next time.
7 novembre 2024
Réponse de Building Materials Nationwide
Hi Charlie,
Thank you for your review, as all feedback is important for us to improve.
I have reached out to our supply partner we have used for your order to establish the issues we've had on this, I'll be working with them closely to understand how we can avoid this happening in future.
We thank you for your patience throughout the process & i understand Louise is working with you to get this issue resolved.
If you have any further questions, please email myself directly to grahame@buildingmaterials.co.uk
Many Thanks,
Grahame Lucking
Sales Manager
Building Materials Nationwide
Réponse de Building Materials Nationwide
Hi Anita,
Thank you for taking the time to leave Paris a 5* review.
It's great to hear how helpful Paris has been for you!
Many Thanks,
Grahame Lucking
Sales Manager
Building Materials Nationwide
Great to work with DAN KING on projects…
Great to work with DAN KING on projects we do. Makes my life easier.
6 novembre 2024
Avis spontané
Réponse de Building Materials Nationwide
Hi Aidas,
Thank you for taking the time to leave Dan a 5* review.
It's brilliant to hear how much Dan makes your life easier!
Many Thanks,
Grahame Lucking
Sales Manager
Building Materials Nationwide
Good customer service..
3 octobre 2024
Réponse de Building Materials Nationwide
Hi Danilo,
Thank you for taking the time to leave Tyler a 5* review.
It's great to hear how good the customer service has been!
Many Thanks,
Grahame Lucking
Sales Manager
Building Materials Nationwide
Really pleasant experience dealing with…
Really pleasant experience dealing with Wyatt in the team would highly recommend :)
23 octobre 2024
Avis spontané
Réponse de Building Materials Nationwide
Hi Kenneth,
Thank you for taking the time to leave Wyatt a 5* review.
Please could you let me know your order number so i can pass this on.
Many Thanks,
Grahame Lucking
Sales Manager
Building Materials Nationwide
4/10
Order was DELAYED. Then we received the WRONG ORDER and have not been able to get a refund for two weeks now.
Items do not match the names listed on the website.
After initial back and forth issue was resolved with a bit of an extra cost and time.
14 octobre 2024
Avis spontané
Réponse de Building Materials Nationwide
Hi Alex,
Thank you for your review, as all feedback is important for us to improve.
I have looked into your order and can see the delivery date was in the time frame stated on our website at the time of the order.
We have also triple checked everything and the correct bricks to what you ordered were delivered, Wienerberger and Terca are the same thing.
Bricks can be difficult to match due to weathering that's why we always advise a sample and explain clearly the photos are for representative purposes only and if unsure to order a sample.
If the incorrect brick were sent out we would of replaced these immediately for you, due to the correct bricks being sent, we explain all restocking fees in out T&C's.
We certainly understand the situation you find yourself in and we want to help as much as possible, which we have stated in previous communication to you.
I understand my colleagues are working with you to get this issue resolved.
If you have any further questions, please email myself directly to grahame@buildingmaterials.co.uk
Many Thanks,
Grahame Lucking
Sales Manager
Building Materials Nationwide
Awful
second order with them and never again. They take your order then tell you out of stock, had to threaten to reverse the entire payment as waited over 2 weeks for the refund,still was wrong but by then i had given up. Last order they just send things damaged and dont supply an item when you follow up they say oh no mistake in pricing, thought it was a sale item. Most items they say delivery 2-3 days, nonsense.
23 septembre 2024
Avis spontané
Réponse de Building Materials Nationwide
Hi Tamilynne,
Thank you for your review, as all feedback is important for us to improve.
I'm sorry to hear both orders you've done with us haven't gone to plan.
I understand we had an item priced incorrectly for £1 which we had to refund for you. i will investigate why this took so long to do especially for such a small amount.
If you have any info regarding the damaged items please could you let me know as i cant see any information regarding this.
This situation is unusual for us, however, we will use it for training purposes moving forward to deal with this more efficiently.
If you have any further questions, please email myself directly to grahame@buildingmaterials.co.uk
Many Thanks,
Grahame Lucking
Sales Manager
Building Materials Nationwide
Excellant Customer Service
I can highly recommend this company even though they were unable to fulfill my order due to restrictive access. The staff member went above and beyond to try and help resolve this for me, and spent a lot of time calling round before we exhausted all options. Will definitely use Building Materials again for smaller products :-)
10 octobre 2024
Réponse de Building Materials Nationwide
Hi Kate,
Thank you for taking the time to leave Louise a 5* review.
I'm so glad you hear you would highly recommend us and would use us again!
Many Thanks,
Grahame Lucking
Sales Manager
Building Materials Nationwide
Excellent shop
7 octobre 2024
Réponse de Building Materials Nationwide
Hi there,
Thank you for taking the time to leave Louise a 5* review.
If you need anything else just give Louise a call.
Many Thanks,
Grahame Lucking
Sales Manager
Building Materials Nationwide
Company did not have the item in stock…
Company did not have the item in stock to sell
On a positve not it did only take them a couple of hours to call me and confess
8 octobre 2024
Réponse de Building Materials Nationwide
Hi Bob,
Thank you for your review, as all feedback is important for us to improve.
We're sorry we couldn't fulfil your order on this occasion, i will get this investigated and pass to the digital team to update. I'm glad to hear you had a call quickly explaining the situation.
If you have any further questions, please email myself directly to grahame@buildingmaterials.co.uk
Many Thanks,
Grahame Lucking
Sales Manager
Building Materials Nationwide
Thank you for such an effortless…
Thank you for such an effortless process!!! Xavier that I was speaking with regarding materials was so knowledgeable of what I needed and dimensions of materials I’d be needing ! Thank you once again xavier
4 octobre 2024
Réponse de Building Materials Nationwide
Hi Robert,
Thank you for taking the time to leave Xavier a 5* review.
It's great to hear how helpful and knowledgeable Xavier was for you!
If you need anything else just give Xavier a call!
Many Thanks,
Grahame Lucking
Sales Manager
Building Materials Nationwide
Order not fulfilled
3 octobre 2024
Réponse de Building Materials Nationwide
Hi Adam,
Thank you for your review, as all feedback is important for us to improve.
We're sorry we couldn't fulfil your order on this occasion, we were informed that the item was discontinued and no direct replacement stocked, since then we have updated the item on our website due to the result.
If you have any further questions, please email myself directly to grahame@buildingmaterials.co.uk
Many Thanks,
Grahame Lucking
Sales Manager
Building Materials Nationwide
Réponse de Building Materials Nationwide
Hi Justin,
Thank you for taking the time to leave Josh a 5* review.
I'm so glad to hear your feedback!
If you need anything else just give Josh a call!
Many Thanks,
Grahame Lucking
Sales Manager
Building Materials Nationwide
Great service
Oran has been very helpful dealing my enquiries and orders. Swift responses, quick delivery and fair prices, will be going back for future enquiries.
2 octobre 2024
Réponse de Building Materials Nationwide
Hi Gem,
Thank you for taking the time to leave Oran a 5* review.
It's fantastic to hear how well Oran has dealt with the enquiries and orders!
If you need anything else just give Oran a call!
Many Thanks,
Grahame Lucking
Sales Manager
Building Materials Nationwide
Made a few orders now.
Made a few orders now.
With jobs in various parts of the country, it's good to find a supplier that can deliver anywhere, with an varied stock.
Good communication, was even able to change orders before delivery, which is a big bonus with an online supplier.
2 octobre 2024
Réponse de Building Materials Nationwide
Hi Rick,
Thank you for taking the time to leave Bradley a 5* review.
I'm glad to hear we can help you with multiple sites across the country!
If you need anything else just give Bradley a call!
Many Thanks,
Grahame Lucking
Sales Manager
Building Materials Nationwide
Order not very well fulfilled
Order was accepted for 4 construction items & 1 landscaping. Delivered in 2-3 days but 1 construction item was not supplied as apparently wasn't available. After waiting in on the following day for the landscaping item it was delivered in the wrong format (bulk not bags)
25 septembre 2024
Réponse de Building Materials Nationwide
Hi Julie,
Thank you for your review, as all feedback is important for us to improve.
I'm sorry to hear your order didn't go to plan. Thank you for highlighting this to us, we have passed this info over to our digital team to get fixed.
If you have any further questions, please email myself directly to grahame@buildingmaterials.co.uk
Many Thanks,
Grahame Lucking
Sales Manager
Building Materials Nationwide
Incredible company and customer service!
Honestly best price for our fencing needs! Massimo handled our order and it was due to be delivered on the Tuesday after ordering on the Wednesday late night, we needed it as soon as possible due to an incident that had happened and they sorted our next day delivery so fast! And any questions or problems super fast replies so quickly! The deliver driver was so lovely who helped my partner unload nice and fast and even took the job on his day off! Everything we ordered was fantastic quality!! Honestly can't reccomend this company enough! Incredible service, we have so many landscaping jobs coming up and we will 100% be using again! Thankyou so much!
18 septembre 2024
Réponse de Building Materials Nationwide
Hi Emelia,
Thank you for taking the time to leave Massimo a 5* review.
We are so pleased to hear the service you've received from Massimo and how quick this was delivered to help you!
When you need something else just give us a call!
Many Thanks,
Grahame Lucking
Sales Manager
Building Materials Nationwide
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