Called to the office and spoken to Eddie who was very helpful. And managed to get my order sorted in a very short time. I then called up the next day as I had miscalculated the amount of wood... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Building Materials Nationwide has been an incredible supplier to work with. I work closely with Steve Maschke, he consistently goes above and beyond, always delivering on what he promises and maki... Voir plus
L'entreprise a répondu
5 stars to Paul Ashby! He has been incredibly helpful and supportive with all of our orders since day 1. Paul is always kind, patient, and willing to go the extra mile to make sure everything ru... Voir plus
L'entreprise a répondu
Website showed a great price for insulation but they called later to say they could not find stock locally and to fulfil the order would require two courier deliveries at huge cost. Credit card alrea... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de matériaux de construction
- Plafonnier
- Magasin de matériaux d'isolation
- Fournisseur de métal
- Entreprise de panneaux de bois contreplaqué et aggloméré
- Fournisseur de bois
À propos de Building Materials Nationwide
Écrit par l'entreprise
We specialise in the supply of building and construction materials to contractors and end users in the trade.
Working closely with some of the biggest manufacturers and distributors in the UK, we give an unrivalled service to trade customers who require building products.
Coordonnées de contact
1, The Pavilions, Ruscombe Business Park, RG10 9NN, Reading, Royaume-Uni
- 01628 674 910
- sales@buildingmaterials.co.uk
- www.buildingmaterials.co.uk
4,3
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The team is a breath of fresh air
The team is a breath of fresh air—always helpful, responsive, and reliable. Whether it’s a last-minute request or a quick question, they handle everything promptly and professionally. Stacey and Guy are exceptional—I've not only received top-notch service but also made a friend for life.
6 août 2025
Réponse de Building Materials Nationwide
Hello Natasha,
Thank you for such a wonderful review! It’s truly fantastic to hear you’ve found the team to be a breath of fresh air and that Stacey and Guy have made such a positive impact. We’re so pleased they’ve been able to help with everything from last-minute requests to quick questions, always with professionalism and care.
Knowing that you’ve not only received great service but also made a friend for life truly means the world to us. We’re lucky to have customers like you!
Many thanks,
Lydia
Two thumbs up 👍👍
We have been working with Oran at Building Materials Nationwide for years, and the overall service has been very good. Oran is very responsive, polite and professional, and they can provide a wide range of products from difference specialist trades, which reduces the number of suppliers we need to deal with.
7 août 2025
Avis spontané
Réponse de Building Materials Nationwide
Hello Ben,
Thank you for the double thumbs up! We’re so pleased to hear you’ve enjoyed working with Oran over the years and that his responsiveness, professionalism, and friendly approach have made a difference. It’s great to know our wide product range has helped simplify your supply chain too.
We really value your continued trust and look forward to supporting you for many more years to come.
Many thanks,
Lydia
Oran and the team at Building Materials…
Oran and the team at Building Materials have been a vital part of our supply chain for years and have always gone above and beyond to serve our needs. Even when calling last minute to place an order Oran always manages to make it happen.
Can not recommend this supplier enough, great prices and great service.
6 août 2025
Avis spontané
Réponse de Building Materials Nationwide
Hello Alex,
Thank you so much for your fantastic feedback! We’re delighted to hear that Oran and the team have been such a valuable part of your supply chain over the years. Going above and beyond — even for those last-minute orders — is exactly what we aim for, and it’s great to know we’ve been able to make it happen for you.
We truly appreciate your continued trust and here’s to many more years of great service and great prices!
Many thanks,
Lydia
Oran - Sales
All to do with the service and staff who make ordering seamless and easy.
We deal mainly with Oran who looks after all our needs daily or weekly
Always there to respond to us quickly and with the right positive answers.
4 août 2025
Avis spontané
Réponse de Building Materials Nationwide
Hello John,
Thank you for sharing such lovely feedback! We’re so pleased to hear that ordering has been seamless and easy, and that Oran has been able to look after all your needs so well. His quick responses and positive attitude are exactly what we strive for, and it’s great to know that’s coming through in your experience.
We truly appreciate your continued trust and look forward to supporting you for many more orders!
Many thanks,
Lydia
Oran was quick to price and quick to…
Oran was quick to price and quick to get materials to site when ordered. Always helpful and always give a 5 star ⭐ ⭐ ⭐ ⭐ ⭐ service.
1 août 2025
Avis spontané
Réponse de Building Materials Nationwide
Hello Tony,
Thank you for your fantastic review! We’re thrilled to hear Oran was able to get everything priced and delivered to site so quickly. We’ll be sure to pass on your kind words — feedback like this really appreciated. Delighted to have earned your 5⭐ rating and we look forward to helping you again soon!
Many thanks,
Lydia
Ordering
When we placed orders we can trust delivery will take place when required. Really helpful customer service team while being proactive and reactive when needed.
6 août 2025
Avis spontané
Réponse de Building Materials Nationwide
Hi Mat,
Thank you for your wonderful feedback! We’re so glad you can count on us for reliable deliveries and that our team has been able to help both proactively and when needed. Your trust means a lot to us, and we look forward to continuing to deliver for you.
Many thanks,
Lydia
Fantastic service
30 juillet 2025
Réponse de Building Materials Nationwide
Hello Emma,
Thank you for your wonderful feedback. We're delighted to hear that you were pleased with our service. Providing a fantastic experience is always our goal, and your kind words are truly appreciated.
Many thanks,
Lydia
Efficient service of Sam Munden
Working as a Procurement Manager, I really would like to highlight an efficient service of Sam Munden. In a busy construction industry Sam can satisfy 100% of our needs: prompt response followed by a quote, finding materials that could be out of stock in the UK!!, fast delivery service. I wish all the suppliers to work the way as Sam does.
Thank you for your job/help in a stressful circumstances!
22 juillet 2025
Avis spontané
Réponse de Building Materials Nationwide
Hello Nadia,
Thanks so much for the amazing feedback! We’re really glad to hear that Sam’s been able to support you so well—especially in such a fast-moving and often stressful industry. He always goes the extra mile to find solutions, and it’s great to see that effort appreciated.
If you ever need anything else, don’t hesitate to reach out to Sam—he’s always happy to help. Thank you again for taking the time to share your experience and look forward to keeping things running smoothly for you in the future!
Many thanks,
Lydia
Had everything in stock
Had everything in stock. Quick delivery. Delivery driver was fantastic being on time and had a great personality. Will definitely use them again
15 juillet 2025
Réponse de Building Materials Nationwide
Hello Dave,
Thank you so much for your kind review! We're thrilled to hear that everything was in stock and that your delivery arrived on time.
If there’s anything else we can help you with please don’t hesitate to get in touch, your account manage Alfie will be happy to help. We look forward to assisting you again soon!
Many thanks,
Lydia
Told day of delivery it wasn’t coming
Ordered materials for site, on the afternoon the delivery was due I received an e-mail saying goods could not be delivered as there deliver vehicle wouldn’t fit. Complete lie as the site is on a main road which is also a bus route. Then said they could use an alternative vehicle but would have to charge me an extra £95+VAT. Very disappointed at the short notice and attempt to get extra money. As a result of the none delivery, I had to let others down.
14 juillet 2025
Réponse de Building Materials Nationwide
Hi Lee,
Thank you for your feedback. We're sorry to hear about your disappointment and understand how frustrating it must have been, especially when you're relying on timely deliveries for your site.
Just to clarify, we did reach out to you the day after your order (on 16.07.25) to explain that the standard delivery vehicle—a double-sided curtain wagon—wouldn’t be able to access the high street location due to its size and the metal barriers in place. We checked with several suppliers, and unfortunately, none were able to make the delivery with their usual fleet or within the timeframe you needed.
The only immediate solution available was to use a smaller van via a third-party courier, which came with an additional charge of £95 + VAT. We also offered alternative options, such as collection from a nearby merchant or delivery to a different address with suitable access. We completely understand that the added cost and delay were frustrating, but we did our best to find a workable solution quickly given the access restrictions and vehicle limitations.
We do take your concerns seriously and appreciate the opportunity to explain the situation. If you have any further questions or need help in the future, we’d be happy to assist.
Many thanks,
Lydia
terrible service
terrible service, avoid this company like the plague!
ordered and paid for materials online which clearly stated in stock to then be called 3 days later to say they can not and will not fore fill the order. only option to me was two wait another 3 days for my money back!
disgusting service!
20 juin 2025
Réponse de Building Materials Nationwide
Hello Steven,
We're truly sorry to hear about your recent experience, and we appreciate you bringing it to our attention. We understand how frustrating it must have been to place an order with confidence, only to later find out it couldn’t be fulfilled.
Our stock system typically reflects overall product availability; however, the stock can be located anywhere in the UK and is not always area-specific. In this case, the quantity you required was unfortunately not available in your delivery area. We did offer the option to purchase 10 units at a time, which would have allowed us to ship directly to your site. We understand that this solution did not work for you, and we apologise for the inconvenience caused.
While this explanation doesn’t excuse the disruption, please know that we are actively working to improve our stock accuracy and ordering processes to avoid similar issues in the future.
Regarding the refund, we sincerely apologise for the delay. Refunds are processed as promptly as possible, but depending on your payment method, it can take a few days for the funds to appear in your account.
We value all feedback, including critical comments, as it helps us improve.
Many thanks,
Lydia
Delivered on time
17 juin 2025
Réponse de Building Materials Nationwide
Hi Stuart,
Thanks for taking the time to leave us a review — we really appreciate it! We're glad to hear you were satisfied with the service you received.
Your account manager, Fraser, is always on hand if you need anything further for your projects, so feel free to reach out to him directly.
Best regards,
Lydia Wall
Really helpful team.
16 juin 2025
Réponse de Building Materials Nationwide
Hi Jamie,
Thanks for taking the time to leave us a review — we really appreciate it! We're glad to hear you were satisfied with the service you received.
We are happy to hear your account manager Xavier was helpful, he is always on hand if you need anything further for your projects, so feel free to reach out to him directly.
Best regards,
Lydia Wall
Réponse de Building Materials Nationwide
Hi Jarek,
Thanks for taking the time to leave us a review — we really appreciate it! We're glad to hear you were satisfied with the service you received.
Your account manager, Massimo, is always on hand if you need anything further for your projects, so feel free to reach out to him directly.
Best regards,
Lydia Wall
Poor Service, Incorrect Products, and No Accountability
I wouldn’t recommend using this company. They don’t supply items directly – instead, they source them from third-party suppliers, which means there’s no guarantee you’ll get what you ordered, or that it will be decent quality.
I ordered fence battens and ended up receiving bright blue roof battens, delivered by Jewsons. I refused that part of the delivery, but they still left behind a small roll of weed membrane – a minor part of the original order.
It took over two weeks and a lot of chasing to get a refund for the incorrect timber, but they refused to refund the £35 delivery charge. That’s left me with some very expensive weed membrane and no timber.
Customer service was poor throughout, the order was wrong, and there was no real accountability. I won’t be using them again.
6 juin 2025
Avis spontané
Réponse de Building Materials Nationwide
Hello Tom,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and the issues with your order. We completely understand your frustration regarding the incorrect items, delays with the refund, and the delivery charge.
As you've pointed out, we do work with a network of trusted suppliers to fulfill orders, which allows us to offer a wider range of products. However, it's clear that in your case, this process didn’t meet expectations — and that’s on us. Receiving incorrect items and experiencing difficulty with resolution is not the level of service we aim to provide.
Regarding the delivery fee, unfortunately we do have a minimum order charge so this fee would have still applied if you had only ordered the correct item delivered.
Thank you again for your honest review — we’re taking it seriously and using it to improve.
Many thanks,
Lydia
Good communication
Good communication. Delivery driver polite and efficient. Delivered within time frame.
31 mai 2025
Réponse de Building Materials Nationwide
Hi Scott,
Thank you so much for your kind words! We're really pleased to hear that you were happy with the communication and that your delivery arrived on time. We’ll be sure to pass on your feedback.
If there’s anything else we can help you with, don’t hesitate to get in touch.
Many thanks,
Lydia
As you not accept small orders
26 mai 2025
Réponse de Building Materials Nationwide
Good Afternoon Edmund, .
Thank you for taking the time to leave a review. We welcome all feedback both positive and constructive as it helps us improve.
We understand it can be frustrating if our minimum order requirements don’t align with your needs. As a trade-focused supplier, our business is structured to serve larger orders, which is why we have a minimum order value of £500. We appreciate your understanding and thank you again for your feedback.
Many thanks,
Lydia
Super helpful
Grahame was very helpful, we got what we needed in record time. The only company that actually helped with our urgent request, didn't have the item that we were looking for but quickly offered a better alternative and made the delivery happen as promised. This is what i call good sales. I highly recommend!
19 mai 2025
Réponse de Building Materials Nationwide
Hello Roberta,
Thank you so much for your kind words! We really appreciate you taking the time to share your experience. We work with a huge network so will always do our best to ensure an order gets fulfilled and it is great to hear Grahame went above and beyond and made this happen for you.
If there’s anything else we can help you with, please don’t hesitate to get in touch. We look forward to serving you again soon!
Regards,
Lydia Wall
Building Materials Nationwide Ltd
Réponse de Building Materials Nationwide
Hello,
Thanks for taking the time to leave us a review — we really appreciate it! We're glad to hear you were satisfied with the service and communication you received.
If there’s anything else we can help you with, please don’t hesitate to get in touch. We look forward to serving you again soon!
Regards,
Lydia Wall
Building Materials Nationwide Ltd
Réponse de Building Materials Nationwide
Hello,
Thank you so much for your kind words! It's great to hear the pricing was right and that the delivery went smoothly. We work hard to ensure our materials are sent out in the time frame needed.
If there’s anything else we can help you with, please don’t hesitate to get in touch. We look forward to serving you again soon!
Regards,
Lydia Wall
Building Materials Nationwide Ltd
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