Buzz Supplies Ltd Avis 

2 610
•
TrustScore 4 sur 5

4,0

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I now volunteer and manage at a local community centre, and over the last few weeks I have noticed some of their equipment did not work. I had a look around various places for suitable replacements an... Voir plus

Noté 1 sur 5 étoiles

Not a great experience, no communication apart from confirmation of order being placed, complained after waiting 10 days and they tried to fob me off with a weak answer to my question of when I would... Voir plus

Noté 5 sur 5 étoiles

After weeks of searching for plates to show case our Christmas and New years eve dinner, I ordered from Buzz supplies, Plates arrived super fast and wow what a difference there make to the food presa... Voir plus

Noté 5 sur 5 étoiles

Great technical knowledge in helping select the correct machine for our needs, and then pulled out all the stops to get it delivered the next day minimising inconvenience to ourselves. Big thanks to J... Voir plus

À propos de l'entreprise

  1. Magasin de fournitures pour restaurant

Informations provenant de diverses sources externes

Buzz Catering Supplies are a well established company supplying commercial catering equipment and supplies to the entertainment, restaurant and hospitality industry. With a large distribution centre & central offices located in Bishops Stortford, Hertfordshire, and extensive customer services such as a servicing department, 24 hour support hotline, a cash and carry, massive showroom and more, Buzz Catering Supplies truly is the "one-stop-shop" for everything catering. Built through years of good service, top quality products and our "Lowest Price Promise", we have been able to grow into one of the largest independent suppliers to the trade, with an impressive list of Pub Groups, Hotels, Clubs and Restaurant chains that have used us for many years. With over 11,000 customers, Buzz Catering Supplies has been in operation for over 30 years consistently providing the best quality catering products at prices you can afford.


Coordonnées de contact

4,0

Bien

TrustScore 4 sur 5

3 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 97 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,0

Tous les avis

(2 610)

355 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Very fast delay and the best price.

Very fast delay and the best price.
I buy jeyes hot grill cleaner only from Buzz.

10 septembre 2026
Avis spontané
Logo de Buzz Supplies Ltd

Réponse de Buzz Supplies Ltd

Hi
Good morning
Many thanks for the review and 5* rating.
Kind regards

Noté 5 sur 5 étoiles

I am completely satisfied with the…

I am completely satisfied with the service and it was also fast. I will definitely order from here in the future.

9 septembre 2026
Avis spontané
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Réponse de Buzz Supplies Ltd

Hi Akos
Good morning
Many thanks for your review.
Kind regards

Noté 5 sur 5 étoiles

The mugs we ordered were well boxed and…

The mugs we ordered were well boxed and protected.
My wife has been looking for mugs like this for ages and is delighted with them.

7 septembre 2026
Avis spontané
Logo de Buzz Supplies Ltd

Réponse de Buzz Supplies Ltd

Hi Martin
Good morning
Many thanks for your review and confirming you are delighted with your order.
Kind regards

Noté 5 sur 5 étoiles

Brocken plate but no issue

Bought some crockery and a knife from a very easy to use website. Used PayPal and within seconds received the confirmation email. The crockery and knife came separately and 1 of the plates had unfortunately smashed but a quick email and a photo later I had a replacement sent and received within 2 days. Completely satisfied 😊

2 septembre 2026
Avis spontané
Logo de Buzz Supplies Ltd

Réponse de Buzz Supplies Ltd

Hi Julian
Good morning
Many thanks for your review and please accept our apologies for the damaged delivery but for confirming a replacement was arranged quickly.
Kind regards

Noté 1 sur 5 étoiles

Absolutely disgusted with the service…

Absolutely disgusted with the service from Buzz Catering Supplies.

We purchased a commercial fridge from them and received it faulty from the outset. The fridge was not working correctly, and an engineer had to attend and confirmed that there was a fault. Despite this, we have been left having to repeatedly chase Buzz Catering Supplies to resolve the situation.

What is even more frustrating is the way our complaint has been handled. Rather than taking responsibility for supplying a faulty product and properly resolving the matter, they have attempted to rely on their returns policy. This is completely unacceptable when the issue is a fault with the product itself, not a change of mind on our part.

We have been patient and have given them more than enough opportunity to resolve this professionally. Instead, we have experienced unnecessary delays, poor communication and a complete lack of urgency.

For a company supplying commercial catering equipment, this level of after-sales service is extremely disappointing. We expected a professional company to stand behind the products they sell, especially when an engineer has already confirmed there was a fault.

We are absolutely disgusted with how this situation has been handled and would not recommend Buzz Catering Supplies based on our experience.

We are now having to escalate the matter further to seek the resolution we should have received in the first place.

12 août 2026
Avis spontané
Logo de Buzz Supplies Ltd

Réponse de Buzz Supplies Ltd

Hi
Good morning
Please accept our apologies for the issues you are having, my name is Lucy if you call 01279 876 500 option 2 I can take all the details and investigate for you.
Kind regards

Noté 4 sur 5 étoiles

Good products, awkward website.

Buzz has the product we wanted (a flip-top glass bottle of about 300ml capacity) but the website has a very poor search facility. That meant that unless we could match the search text exactly with the name of a product which we did not yet know, it was unsuccessful.
Having laboriously scrolled through all the glass bottles and found what we wanted we were pleased with the price, quality, and packaging of the bottles, which made up for the difficulty of buying them.

31 août 2026
Avis spontané
Logo de Buzz Supplies Ltd

Réponse de Buzz Supplies Ltd

Hi Mr Crawford
Good morning
Please accept our apologies you find the search poor but thank you for confirm the price and quality were good.
Kind regards

Noté 4 sur 5 étoiles

All good here

All good here , glasses quality was great and well packed , delivery a bit slow the only slight negative bit apart from that everything else was good 👍

7 septembre 2026
Avis spontané
Logo de Buzz Supplies Ltd

Réponse de Buzz Supplies Ltd

Hi Jas
Good morning
Many thanks for your review and please accept our apologies if your order was delayed.
Kind regards

Noté 5 sur 5 étoiles

Great customer service by one team member

I ordered items required for a catering job I was doing. When they didn't arrive on the date expected, I called and spoke to a member of the customer service team, who didn't mention that part of the order wasn't in stock and they were waiting for it to be available before shipping the whole order. I therefore was led to believe it would still arrive by the latest date I needed them for. I then followed up with a second call to customer service to double check and was given the correct information by a different member of staff. This lady could not have been more helpful. She arranged for the items that were in stock to be delivered the following day, with the remainder as soon as it was back in stock. This meant I could do the catering with what I had already. I'm extremely grateful to that kind lady, who understood my dilemma and did her utmost not to let me down. Thank you!

21 août 2026
Avis spontané
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Réponse de Buzz Supplies Ltd

Hi Denise
Good morning
Many thanks for your review and please accept our apologies we had a delay with your order.
Kind regards

Noté 5 sur 5 étoiles

Chopping boards.

I placed a small order of chopping boards.
Very good quality, and competitive price.

4 septembre 2026
Avis spontané
Logo de Buzz Supplies Ltd

Réponse de Buzz Supplies Ltd

Hi Julie
Good morning
Many thanks for your review.
Kind regards

Noté 5 sur 5 étoiles

Plastic Jug

The jug i received was great thankyou

4 septembre 2026
Avis spontané
Logo de Buzz Supplies Ltd

Réponse de Buzz Supplies Ltd

Hi Kanta
Good morning
Many thanks for your review.
Kind regards

Noté 5 sur 5 étoiles

Love my Rustico Vintage Set

This is my first order from Buzz Catering after being recommended by a friend and the whole experience has been brilliant. The website is clear, accurate and easy to use. Delivery was within days and the packing was excellent - no damage at all. I absolutely love my Rustico Vintage set and will definitely be using Buzz Catering again as I add to my set. Would definitely recommend using this company.

9 juin 2026
Avis spontané
Logo de Buzz Supplies Ltd

Réponse de Buzz Supplies Ltd

Hi Will
Good morning
Many thanks for confirming the website and delivery was great and look forward to your continued business.
Kind regards

Noté 5 sur 5 étoiles

Excellent - Stonecast Bowls

Already happy with previously ordered Churchill Stonecast in Duck Egg Blue (Dinner plates, and two sizes of side plates). These have been in use of couple of years with no cracks/chips etc. so I decided to complete the set by addiing 6 x large bowls.
Really happy with quality and service. Delivered in a few days in excellent protective packaging.

27 août 2026
Avis spontané
Logo de Buzz Supplies Ltd

Réponse de Buzz Supplies Ltd

Hi Graham
Good morning
Many thanks for your review and confirming the the quality and service are excellent.
Kind regards

Noté 5 sur 5 étoiles

Good value & looks

I'm running a community cafe and have found the prices at Buzz to be very competitive. We bought a new collection of coffee cups and they came on time, look great and are good value for money.

28 août 2026
Avis spontané
Logo de Buzz Supplies Ltd

Réponse de Buzz Supplies Ltd

Hi Cat
Good morning
Many thanks for your review and confirming our prices are competitive.
Kind regards

Noté 5 sur 5 étoiles

Excellent products very happy with my…

Excellent products very happy with my purchases would gladly shop again.

23 août 2026
Avis spontané
Logo de Buzz Supplies Ltd

Réponse de Buzz Supplies Ltd

Hi Janice
Good morning
Thank you for your review and happy you are pleased with your purchase.
Kind regards

Noté 2 sur 5 étoiles

I waited for 7 days no contact/Damaged

I waited for 7 days, I rang buzz to find out my package had been damaged and returned to courier, after chasing I received the same damaged package, which had been put in a plastic bag to curtail the leaking items. Not impressed.

26 août 2026
Avis spontané
Logo de Buzz Supplies Ltd

Réponse de Buzz Supplies Ltd

Hi David
Good afternoon
Please accept our apologies for the damaged delivery my name is Lucy if you can call 01279 876 500 option 2 I will be able to look into this for you.
Kind regards

Noté 5 sur 5 étoiles

Great Passata, thanks Buzz Catering!

I decided I needed to buy a Mouli to cope with an enormous tomato harvest, and found a lot of ones shown on various shopping feeds had negative feedback for being flimsy and not worth the money. I plumped for one from Buzz Catering as they provide professional catering establishments, so the products must be good quality to stand up to daily use, and their pricing was very reasonable. I also ordered labels and blue plasters whilst I was on their site, it's a very comprehensive variety of products they sell.
Delivery was very quick, and I am thrilled with my Mouli. It's the first time I've had one, the quality is great, it's easy to use, a doddle to clean, and made passata very quickly. Can't wait for the next tomatoes to ripen!
I will definitely turn to Buzz for other items when I need kitchen items.

27 août 2026
Avis spontané
Logo de Buzz Supplies Ltd

Réponse de Buzz Supplies Ltd

Hi Sylvia
Good morning
Many thanks for your review and 5* rating, pleased you are happy with your purchase and look forward to your continued business.
Kind regards

Noté 5 sur 5 étoiles

Good customer service

Good customer service. They found out the size of some spoons I needed by contacting their supplier. They are exactly the ones we wanted. Good Quality Serving Spoons, with a short handle. Well Done Buzz Catering.

20 août 2026
Avis spontané
Logo de Buzz Supplies Ltd

Réponse de Buzz Supplies Ltd

Hi
Good morning
Many thanks for confirming good customer service and happy we could help find the product you needed.
Kind regards

Noté 1 sur 5 étoiles

Received dented goods which were not replaced!

We are a small charity who paid nearly £600 for a stainless steel kitchen cabinet which arrived dented. Buzz Supplies would not replace it as they seem to have a clause/returns policy of 48 hrs, furthermore they would only refund us £60. Not impressed at all!

21 août 2026
Avis spontané
Logo de Buzz Supplies Ltd

Réponse de Buzz Supplies Ltd

Hi Maria
Good morning
Please accept our apologies for the damaged delivery and that you are not happy. I can confirm that we only have 24 hours from delivery to report damages to the courier/manufacturer if delivered direct. I can see that the partial refund of £60 was offered by the manufacturer as a gesture of good will as was reported outside the claims period.
Kind regards

Noté 5 sur 5 étoiles

Quick and responsive

Quick and responsive, good selection online and speedy delivery

27 août 2026
Avis spontané
Logo de Buzz Supplies Ltd

Réponse de Buzz Supplies Ltd

Hi
Good morning
Many thanks for your review.
Kind regards

Noté 5 sur 5 étoiles

Very reasonably priced

Very reasonably priced, site is easy to use and delivery was prompt. Good range of products. Would definitely use them again!

24 août 2026
Avis spontané
Logo de Buzz Supplies Ltd

Réponse de Buzz Supplies Ltd

Hi Jane
Good morning
Thank you for letting us know that our site and prices are good with a good range of products.
Kind regards

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