Buzz Supplies Ltd Avis 

We have had an excellent experience with Buzz Catering Supplies. Their products are high quality, competitively priced, and always arrive on time.

The team is friendly, professional, and quick to help with any questions or orders.

I would highly recommend Buzz Catering Supplies to anyone looking for dependable service and quality catering products.

A trusted supplier that always delivers!

Nightmare experience purchasing from BUZZ for a charity.

I have proof of the experience with everything documented. I only say this as the experience with Buzz was so bad i wouldn't be surprised if they claim to the contrary for points raised below. I will also be making an subject access request to support everything that i say in addition to the documented emails that i have.

My friends and i contribute monthly to purchase a for a charity that provides hot food daily with no questions asked to anyone that needs it. I had £630’ish to spend. Contacted Buzz and made it clear in the communications several times (which i have records of and can share to prove) that i need food foil containers and lids. I also gave them all the details of the charity again in writing.

It all then started to go wrong. I’m not a professional purchaser but do my best and in the past few years have dealt with many wholesalers and suppliers to spend the contributions to help the less fortunate. No supplier has been less helpful or arrogant as buzz which can be attributed to their sales staff, particularly Hannah.

Even though every email communication ( and i’ll explain why all comms were via email shortly) had the title ‘6a foil lids and containers’, the body of the email contained me clearly stating several times i need lids and containers the invoice was sent through without lids.

I accept that i should have checked the invoice but how does an established company ignore every communication and get it so wrong? And what followed was so dis-heartening and shocking tbh.

1) Would not talk to me on the phone. I called several times and was told to email or wait for the email response. Surely that is wrong!

2) Took an unnecessary long time to respond to emails which is documented.

3) Once only foil containers and lids were received i tried to work with Hannah to figure out how we could rectify. She would ignore my request to help me calculate how many container returns i could make to get the right amount of lids. I have it in email where i am literally pleading with Hannah to help me with the calculation and she would reply with ‘you must tell me how many’ or just ignore me. As i said, i am not a professional buyer or business man so unit price, VAT, discounts, wholesale calculations don't come naturally but how on earth can a sales team ignore requests to support that process?

4) Hannah told me ‘we’ as in Buzz are only waiving the admin return fee for containers because i was purchasing the required lids from them. So, they ignore the many clear callouts on purchase requirements, wont talk on the phone, wont help with a calculation and on top of that want to make out they are doing me a favour. No goodwill or recognition that their own sales people ignored the clearly stated requirements.

5) Not once did they show empathy or even any understanding or admit that they missed the purchase requirements called out clearly in every email.

Like the Tin Man, Buzz have no heart. They didn’t care about charity etc. They want your money and after sales support is non-existent. Their Sales team are by far the worst sales team i have ever dealt with. Rude and arrogant. I’m gutted for the charity that i made the mistake of spending what eventually turned out to around £800 with them as i was so upset by the experience i didnt want to deal with them so didn't return the excess containers. As i said, not a professional purchaser so forgive the emotion.

I do not take giving 1 star lightly or writing a negative review. I am conscious of peoples livelihoods and that my feedback can have an adverse impact but on this occasion its a must. I need to warn you not to use Buzz! As i stated, i can back up everything i have said in this review with proof.

We appreciated the clear information, ease of ordering and reliable delivery. Most of all we like the product!

Very disappointing experience.

I ordered cleaning supplies which were advertised as **next-day delivery**. However, some of the items took a week to arrive, while another part of the order took around three weeks — and some items were never delivered at all.

I also ordered a work table, which arrived late and **damaged**. I have now been chasing this issue for over a month, but still have not received a refund or any reasonable compensation.

The delays, missing items, damaged goods and poor communication have caused a lot of unnecessary inconvenience. Unfortunately, I cannot recommend this company based on my experience.

Would not use them as not very helpful with after care no body had any knowledge and didn’t wnat to help very poor

Superb quality cups that sit well in the hand and incredible value.
Prompt delivery as well.

I wanted 6oz paris goblets. Buzz had them a ailable at a reasonable price and delivered them when they said they would.
What more could i ask for?

great product and Great service. Nice to deal with a company that cares about Service and Quality. Bang on

The product was exactly as described and arrived in good time

I ordered a catering barbecue on next day delivery for an event later the same week.
After immediate order confirmation, I got a dispatch email the next day. 2 days later, having recieved nothing, I contacted the company asking where it was, to be told it wasn't in stock and had been placed on back order. Pretty rubbish service really...

Appalling service, 0% communication. Had to call 2 times for my delivery. Late delivery. I would think twice before placing an order next time.

Easy to navigate the website and find what you’re looking for. Quality products at good prices. Super quick delivery. Highly recommended

Amazing customer service
I needed my products for an opening day, was told only part order was available so they rushed through what they had so at least I had the majority to get me through
Thank you once again

Fast delivery and items were as pictured and very good quality, very happy to use this company again

Very poor customer service!
So disappointing that not able to resolve a return, not only you have to pay for it but get a 25% restocking charge! Will not be recommending or ordering from them again!

Rang late on a Friday for a Saturday delivery of some plastic glasses. Effortless ordering goods arrived 10am the next day.
cant fault them

Ordered a new tumbler dryer, this was delivered with a huge dent in the side of it. There was no damage to the packaging, but as it was outside of there 24 check period I was advised that they would not replace the dryer.
Then Electrolux said they would replace it as a sign of good will, great, but now I have already used it, so back to being stuck with and expensive dryer with huge dent and broken top.
So bad advice from them to start with and then poor service from Electrolux who had obviously packaged a very damaged machine.

A partial refund is a joke £50 on a machine over £1000.

Prompt delivery, well packaged. Good quality product too.

Prompt delivery and well packaged.

Great servicenfrom ordering to delivery, I ordered 2 pizza stones for my Oxpig smoker they arrived fast and in perfect condition. Highly recommended