Buzz Supplies Ltd Avis 

I purchased a six slice toaster and initially gave a 5 star review based on ordering and delivery. However on using the product, it does not toast the bread fully without turning the slices and the whole unit gets so hot that it is dangerous to touch. On raising the issue with Buzz on 23rd June I was asked to return the unit for service (when I don't think the product was fit for purpose and had asked for a replacement or refund) but having co-operated with the return I have heard nothing since. We have a busy cafe with no toaster - this is poor customer service - hence my new score of just one star!

Excellence service easy to communicate with and fast responses

All good!
Excellent product, price and delivery.

Able to discuss the order on the phone before I ordered. Delivered very quickly and a great product for a good price

great company, both friendly, efficient and highly professional prompt service, they get it right

Quick dispatch time. I have been using buzzcathering for a while now and have been happy with its products. However, one of the products I purchased this time is in very subpar quality.

Good pricing, good quality product, reasonably quick delivery.

Really poor customer service,
No tracking details, not even a conformation email to say that the order has gone through successfully.
Ordered a toaster and arrived slightly damaged with the orange “ON” lights popped out, so I just pushed these back in, however only 1 side of 1 side of the toaster was toasting properly (one side was considerably more well done than the other side) for this price I wasn’t satisfied. Iv contacted them to arrange a collection but they seem to just fob you off saying Thereve contacted a supplier. Communication is really poor. I just wanted them to collect this awful toaster!
Raising a dispute with my bank Tomorw.
Won’t be using these ever again.

Very poor dispatch time, my order took way to long to arrive, I don't need a reply to this review, Looking at your dispatch times & processes,

Great and easy to use and order . Great service and contact from team at Buzz. Quick delivery

No delivery information provided. There’s a ‘shipping’ email but it doesn’t have even a delivery date, let alone time, so I missed delivery of a glass washer as I didn’t know when to be on site.

I called to re-arrange and had a frustrating conversation with deliberately evasive Lucy, telling me she’s ‘requested’ it be delivered on a particular date:

Me “But does that mean it will be delivered that day?”
Lucy “Well I’ve requested it.”
Me “Yes, but does that doesn’t sound like it’s actually confirmed for that day?”
Lucy “Well I’ve requested it.”
Me “Yes but a ‘request’ can be approved or denied. Will it be delivered that day?”
Lucy “As I say, I have requested it.”
Me “Yes, I understand that. How will I know if it’s actually going to be delivered that day?”
Lucy “As I told you, I have requested it…”
Me “Yes, I understand you’ve requested it. I’m asking…”

This went on for a while. Eventually she confirmed it would be delivered that day. Predictably, it wasn’t. Instead they attempted delivery the day after - a day I’d specifically said I couldn’t be there.

Finally someone called saying they were from the courier firm, apparently as frustrated at being unable to deliver as I was to not get it. I arranged an 8 till 12 time slot for the next day. They showed up at 12:30.

Conversely, I used ECatering last week for another bulky item. Got a delivery email plus text message the night before giving me a two hour window, and I got a phone call 30 minutes before. Buzz can't even tell you what day something's arriving. Shocking.

Ordered and after a week and a half had to e-mail to see when the products were arriving. Had a reply to say there had been an issue with their supplier. Would have been nice to have an e-mail saying that before I had to chase. Some glasses were broken when they arrived. The small oven dish I ordered was poor quality and I expected more for the £12 I paid. This was my second order from this company and I also had issues with the first. Would think twice before ordering again.

The items themselves were great but the delivery was very disappointing.

I paid extra for premium 24-hour courier delivery, expecting the order to arrive on the Thursday as I’d been told. Thursday came and went with no delivery. After emailing twice, I discovered that my order hadn’t been dispatched. It wasn’t sent until the day after it was supposed to have been delivered.

I asked for a refund of the premium delivery charge, but they refused, saying the 24-hour service only starts from the date of dispatch. The problem was that the dispatch was delayed because the items weren’t in stock, so I ended up paying extra for a faster delivery service that I couldn’t actually benefit from.

I wanted a glasswasher for a local Cricket Club, and Buzz offfered a great variety of choices. The product ordered is perfect, was delivered quickly and resupply is simple all at a reasonable cost.

Excellent service from start to finish
No long delays and updated every step from ordering to delivery

Speedy delivery of well packaged glasses at a competitive price

They charged me for premium delivery which took 4 days, unacceptable. When I complained all they kept telling me was it's the delivery company not us. Extremely unhelpful

I was rather disappointed when the glasses arrived as I thought they were going to ve slightly iridescent like they looked in the pucture but they were clear. However the quality is good like the wine glasses I bought before, so I will be keeping them

Box of chlorine tablet burst open and tablets all emptied out of tub...not good packaging had discard the box

The ideal combination
Literally unbeatable prices for some excellent quality glassware. Then delivered in high standard packaging, on time, and without any drama.
Really couldn’t ask for much more. 10/10