Buzz Supplies Ltd Avis 

2 611
•
TrustScore 4 sur 5

4,0

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I now volunteer and manage at a local community centre, and over the last few weeks I have noticed some of their equipment did not work. I had a look around various places for suitable replacements an... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Not a great experience, no communication apart from confirmation of order being placed, complained after waiting 10 days and they tried to fob me off with a weak answer to my question of when I would... Voir plus

Noté 5 sur 5 étoiles

After weeks of searching for plates to show case our Christmas and New years eve dinner, I ordered from Buzz supplies, Plates arrived super fast and wow what a difference there make to the food presa... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great technical knowledge in helping select the correct machine for our needs, and then pulled out all the stops to get it delivered the next day minimising inconvenience to ourselves. Big thanks to J... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de fournitures pour restaurant

Informations provenant de diverses sources externes

Buzz Catering Supplies are a well established company supplying commercial catering equipment and supplies to the entertainment, restaurant and hospitality industry. With a large distribution centre & central offices located in Bishops Stortford, Hertfordshire, and extensive customer services such as a servicing department, 24 hour support hotline, a cash and carry, massive showroom and more, Buzz Catering Supplies truly is the "one-stop-shop" for everything catering. Built through years of good service, top quality products and our "Lowest Price Promise", we have been able to grow into one of the largest independent suppliers to the trade, with an impressive list of Pub Groups, Hotels, Clubs and Restaurant chains that have used us for many years. With over 11,000 customers, Buzz Catering Supplies has been in operation for over 30 years consistently providing the best quality catering products at prices you can afford.


Coordonnées de contact

4,0

Bien

TrustScore 4 sur 5

3 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 97 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

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4,0

Tous les avis

(2 611)

355 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Really easy to order

Really easy to order. Kept up-to-date on delivery. Love the glasses and great price compared to other sites

25 juin 2026
Avis spontané
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Réponse de Buzz Supplies Ltd

Hi Anne
Good afternoon
Many thanks for confirm ordering was easy and our service, delivery and prices are great. Pleased to hear you love your glasses.
Kind regards

Noté 1 sur 5 étoiles

Very disappointing experience

Very disappointing experience. We returned unused plates because they were the wrong colour. First, we were told there would be a 25% restocking charge, and we also paid the return postage ourselves. After they received the goods, they refused to refund anything because two cardboard dividers from the original packaging were missing, even though the plates were returned in the original boxes and carefully repacked to prevent damage during transit. Refusing a refund for an entire order over two missing cardboard dividers is completely unreasonable. Based on this experience, I will not be buying from this company again

3 juillet 2026
Avis spontané
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Réponse de Buzz Supplies Ltd

Hi Saeed
Good afternoon
Please accept our apologies we could not help you, I can confirm that as the products were not returned in the original packaging the manufacturer were unable to accept the return as these are no longer saleable.
These were missing the outer packaging as well as the dividers. If these had been returned in the original packaging as per our terms and conditions we could have processed the refund for your order.
I can confirm these are being returned back to free of charge.
Kind regards

Noté 5 sur 5 étoiles

Great prices

Great prices, excellent products, brilliant service. Opt for the fast delivery and you'll you'll be 100% satisfied. My third time buying from Buzz, and it certainly won't be the last. Highly recommended.

24 juin 2026
Avis spontané
Logo de Buzz Supplies Ltd

Réponse de Buzz Supplies Ltd

Hi David
Good morning
Many thanks for your review and confirming products, prices and service are excellent. Look forward to your continued business.
Kind regards

Noté 5 sur 5 étoiles

My order arrived quickly and undamaged.

My order arrived quite quickly and was very well packed and undamaged. I was very pleased

19 juin 2026
Avis spontané
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Réponse de Buzz Supplies Ltd

Hi Jeanette
Good afternoon
Thank you for your review and confirming your order arrived quickly and well packed.
Kind regards

Noté 1 sur 5 étoiles

Very slow-to-respond service team

Bought a dishwasher for my organisation and it has been problems after problems. I personally believe the dishwasher bought from them was faulty to start with. Getting the service team to come out takes forever. Currently I am still waiting for a repair to the dishwasher that was reported faulty since the beginning of May. No date yet for when it will be fixed. Poor communication. Practically dismissive on the phone and cannot give any sort of updates. I will not recommend this company to any individual or organisation.

24 juin 2026
Avis spontané
Logo de Buzz Supplies Ltd

Réponse de Buzz Supplies Ltd

Hi
Good afternoon
Please accept our apologies for the issues with your dishwasher. My name is Lucy please can you call me on 01279 876 500 option 2 and we can discuss this and I will be able to take all the details to be able to help get this resolved for you.
Kind regards

Noté 1 sur 5 étoiles

I have bought dozens of machines from…

I have bought dozens of machines from this company. Most recently, I purchased a Rational oven for £5,199.95. Because the oven was small, I wanted to return it. They told me they would deduct an extra fee. To avoid the deduction, they suggested I buy a more expensive oven instead. I bought the oven for £6,497.99 and paid for it immediately. Although they should have refunded the £5,199.95, they only paid back £3,899.96. They deducted £1,299.99 from the refund. A deduction of £1,299.99 was made. DO NOT SHOP WITH THEM. YOU WILL GET SCAMMED.

24 juin 2026
Avis spontané
Logo de Buzz Supplies Ltd

Réponse de Buzz Supplies Ltd

Hi Ahmet
Good morning
Please accept our apologies you are not happy with our terms and conditions.
I can confirm that I have located your orders and return. I can confirm that we try to reduce the re stocking fee where possible and can see that the manufacturer agreed to wavier the collection fee if a new order was placed but were unable to reduce the re stocking fee on this occasion.
This was explained to yourself on email before you placed the new order and agreed to the return.
Again please accept our apologies.
Kind regards

Noté 5 sur 5 étoiles

Excellent range of stock and prices

Excellent range of stock and prices
Super fast delivery and packaged with care
If you need a good supply you have found the place.
Highly recommend
Many thanks

23 juin 2026
Avis spontané
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Réponse de Buzz Supplies Ltd

Hi Mark
Good morning
Many thanks for your review and confirming that our range of product and prices are excellent.
Kind regards

Noté 5 sur 5 étoiles

Great service and great prices

Great service and great prices. What’s not to like.

19 juin 2026
Avis spontané
Logo de Buzz Supplies Ltd

Réponse de Buzz Supplies Ltd

Hi Mark
Good afternoon
Many thanks for your review and confirming our prices and service are great.
Kind regards

Noté 5 sur 5 étoiles

Buzz Supplies served me very well.

I rarely do reviews because 9 times out of 10 you order, it’s delivered and it’s what you ordered. This should be normal. And sure enough I ordered, it was delivered and it was what I ordered. However the 12 Bead steak knives were of an exceptional standard/quality and constituted ridiculously good value. 12 beautiful knives for less that £20 (INCLUDING the P&P)
5 Star review well merited.

18 juin 2026
Avis spontané
Logo de Buzz Supplies Ltd

Réponse de Buzz Supplies Ltd

Hi
Good afternoon
Many thanks for your review and 5* rating and for confirming the steak knives are good value for money and of exceptional quality.
Kind regards

Noté 3 sur 5 étoiles

The order eventually arrived

The order eventually arrived, it took far too long to arrive. I suspect they had to order whatever held it up from China. When I phoned to ask how long orders normally take the person I dealt with was evasive.

18 juin 2026
Avis spontané
Logo de Buzz Supplies Ltd

Réponse de Buzz Supplies Ltd

Hi
Good morning
Please accept our apologies there was a delay with your order I can confirm that all our products have different delivery times, we are also experiencing high demand. Thank you for confirming your order has arrived if you need to contact us please either call 01279 876500 or email sales@buzzsupplies.co.uk
Kind regards

Noté 5 sur 5 étoiles

Easy to order

Easy to order. Had been looking for this particular teapot everywhere and finally found it at Buzz.
Thank you for great service.

16 juin 2026
Avis spontané
Logo de Buzz Supplies Ltd

Réponse de Buzz Supplies Ltd

Hi Madeline
Good morning
Thank you for your review and pleased we had what you were looking for.
Kind regards

Noté 4 sur 5 étoiles

Knives are very good quality

Knives are very good quality
Match my existing set
But delivery took a long time which was disappointing

15 juin 2026
Avis spontané
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Réponse de Buzz Supplies Ltd

Hi Jacqualine
Good afternoon
Please accept our apologies for the delay with your order but thank you for confirming the knives are good quality.
Kind regards

Noté 5 sur 5 étoiles

Easy to use Website

Easy to use Website, Good communication and update on tracking details, Competitive pricing and quality product supplied. Fast delivery.

15 juin 2026
Avis spontané
Logo de Buzz Supplies Ltd

Réponse de Buzz Supplies Ltd

Hi Kevin
Good morning
Many thanks for your review and confirming our website was easy to use and the service and prices from Buzz was great.
Kind regards

Noté 5 sur 5 étoiles

I have used Buzz before and they never…

I have used Buzz before and they never let me down.
Order arrived well packed, being crockery one get worry. Well done

9 juin 2026
Avis spontané
Logo de Buzz Supplies Ltd

Réponse de Buzz Supplies Ltd

Hi Alexandra
Good morning
Thank you for your review and confirming your order arrived safely. Look forward to your continued business.
Kind regards

Noté 5 sur 5 étoiles

Item as described

Item as described, smooth transaction, no issues whatsoever

15 juin 2026
Avis spontané
Logo de Buzz Supplies Ltd

Réponse de Buzz Supplies Ltd

Hi
Good afternoon
Many thanks for your review and confirming the service was great and item as described.
Kind regards

Noté 1 sur 5 étoiles

Not the level of service I have come to…

Not the level of service I have come to expect from Buzz. I placed my order on 1st June the system told me that the goods I was ordering were in stock but it took 12 days and two phone calls before I received my order.

12 juin 2026
Avis spontané
Logo de Buzz Supplies Ltd

Réponse de Buzz Supplies Ltd

Hi Adrian
Good afternoon
Please accept our apologies for the delay with your order. I can confirm that I have located your order and can see we had a delay from the manufacturer and then due to high demand there was a delay in despatch.
Again please accept our apologies.
Kind regards

Noté 4 sur 5 étoiles

Good quality products

Good quality products which arrived at the specified time. Good value too.

11 juin 2026
Avis spontané
Logo de Buzz Supplies Ltd

Réponse de Buzz Supplies Ltd

Hi David
Good morning
Many thanks for confirming our product are good quality and value for money.
Kind regards

Noté 4 sur 5 étoiles

Delivery arranged quickly when we…

Delivery arranged quickly when we selected an alternative machine (not sure why we could order and pay for the original machine if out of stock). Delivery driver helpful and when we had some issues with operation technical help was available.

1 mai 2026
Avis spontané
Logo de Buzz Supplies Ltd

Réponse de Buzz Supplies Ltd

Hi Malcolm
Good morning
Please accept our apologies the original machine was out of stock but thank you for confirming alternative arrived quickly.
Kind regards

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