Purchased an electric car in 2023 at an amazing rate. The interaction with CA was very smooth. When the agreement finished a month ago we decided to return the car to CA. The returns process was clear... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Identification process was difficult as asking me questions that related to finance 30 years ago. Difficult to remember. Process online crashed if I said I did not know the answer. I assumed it would... Voir plus
L'entreprise a répondu
Currently having a horrid experience with the Trade Center Group but I am financed with CA Auto Finance who have been nothing but helpful. Had an amazing chat with AJ who helped inform me of my rights... Voir plus
L'entreprise a répondu
I had the pleasure of speaking with Vish from the customer service team today regarding auto finance, and I felt it was important to share how positive the experience was. Often, calling compan... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de CA Auto Finance UK
Écrit par l'entreprise
Who we are
CA Auto Finance is a specialist provider of vehicle finance, rental and insurance products. With operations in 19 countries and nearly 100 years of experience in auto financing. We offer a wide range of market-leading solutions across a variety of vehicle types. We combine a century of experience and success with the strength and driving vision of the Crédit Agricole Consumer Finance Group.
Our financing solutions cover an increasingly wide range of vehicles, including automotive brands, motorcycles, and e-bikes, light and heavy commercial vehicles, and leisure vehicles such as motorhomes and caravans. We have over 25 years of experience working and providing financial solutions to some of the world’s biggest manufacturers including -
Coordonnées de contact
250 Bath Road, SL1 4DX, Berkshire, Royaume-Uni
- www.ca-autofinance.co.uk
4,5
Excellent
2 k avis
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
I had an outstanding experience working with Tara at CA Auto Finance! From start to finish, she was professional, knowledgeable, and genuinely committed to helping me find the best financing solution. Tara took the time to explain all my options clearly, answered every question with patience, and made the entire process seamless and stress-free. Her expertise and personalized approach made me feel confident and well-supported. I highly recommend Tara and her services to anyone looking for a trustworthy, efficient, and friendly auto finance experience!
8 mai 2026
Avis spontané
Be aware buying a USED Car with CA Auto Finance
Please be aware if you’re buying a USED car and taking out a PCP agreement through CA Auto Finance. Before collecting the car, make sure you request and keep a copy of the ‘Vehicle Inspection Report’, At the end of the agreement, they arrange for an “expert” inspection of the vehicle and will charge you for any defects they find. When I disputed the charges and explained the car was already 3 years old when I bought it I had noted some of the marks/scratches were already on the car, they were not interested. I was still expected to pay for everything listed, even though I do not believe I caused all of the issues.
I have since emailed both the finance company and the dealership requesting a copy of the original vehicle inspection report, but both have replied saying they cannot provide one.
I also asked for proof and to see that the defects I paid over £500 for were actually repaired. I was told the vehicle had already been sold through auction, and no evidence or repair documentation was provided.
If you’re entering a PCP agreement on a used car, protect yourself and make sure you have full documentation from day one.
9 mars 2026
Avis spontané
Réponse de CA Auto Finance UK
Hi Customer,
Thanks for the great review! We’re 100% dedicated to our customers, so it’s wonderful to know we hit the mark for you.
We’re here whenever you need us next. If you need anything at all, just get in touch:
Contact Us: https://www.caautofinance.co.uk/contact-us/
Naveen
Spoke to Naveen from the end of contract team, he was so helpful, answered all my questions and concerns and was very patient.
7 mai 2026
Avis spontané
Réponse de CA Auto Finance UK
Hi Ayshaa,
We really appreciate the shout-out! It’s so rewarding to hear that you enjoyed your experience with us—our team works hard to ensure every customer is taken care of.
See you next time! In the meantime, if any questions pop up, we’re just a click away:
Get in Touch: https://www.caautofinance.co.uk/contact-us/
Had a great experience from start to finish
Had a great experience from start to finish. The customer service was excellent throughout with friendly and helpful staff willing to assist to a speedy resolution.I would use this company again
7 mai 2026
Réponse de CA Auto Finance UK
Hi Customer,
We really appreciate the shout-out! It’s so rewarding to hear that you enjoyed your experience with us—our team works hard to ensure every customer is taken care of.
See you next time! In the meantime, if any questions pop up, we’re just a click away:
Get in Touch: https://www.caautofinance.co.uk/contact-us/
Easy to sort out and helpful staff.
25 avril 2026
Réponse de CA Auto Finance UK
Hi Zoe,
We really appreciate the shout-out! It’s so rewarding to hear that you enjoyed your experience with us—our team works hard to ensure every customer is taken care of.
See you next time! In the meantime, if any questions pop up, we’re just a click away:
Get in Touch: https://www.caautofinance.co.uk/contact-us/
Great customer service
Great customer service. I spoke to Naveen who was very informative and helpful.
6 mai 2026
Avis spontané
Réponse de CA Auto Finance UK
Hi Harriet,
We really appreciate the shout-out! It’s so rewarding to hear that you enjoyed your experience with us—our team works hard to ensure every customer is taken care of.
See you next time! In the meantime, if any questions pop up, we’re just a click away:
Get in Touch: https://www.caautofinance.co.uk/contact-us/
Dan was great
Dan was great, very patient with us swapping and changing our minds. He was very thorough and knowledgeable talking us through everything we needed to know. We also got a great deal.
3 mai 2026
Réponse de CA Auto Finance UK
Hi Tracy,
We really appreciate the shout-out! It’s so rewarding to hear that you enjoyed your experience with us—our team works hard to ensure every customer is taken care of.
See you next time! In the meantime, if any questions pop up, we’re just a click away:
Get in Touch: https://www.caautofinance.co.uk/contact-us/
SO FAR SO GOOD
So far so good. I’ve only just got the agreement so too early to give a considered view.
5 mai 2026
Réponse de CA Auto Finance UK
Hi Bill,
Thanks for the great review! We’re 100% dedicated to our customers, so it’s wonderful to know we hit the mark for you.
We’re here whenever you need us next. If you need anything at all, just get in touch:
Contact Us: https://www.caautofinance.co.uk/contact-us/
I had the pleasure of speaking with…
I had the pleasure of speaking with Vish from the customer service team today regarding auto finance, and I felt it was important to share how positive the experience was.
Often, calling companies can feel frustrating or impersonal, but this was completely the opposite. Vish was incredibly helpful, knowledgeable, and genuinely went above and beyond. He took the time to check the value of my car, offered useful suggestions, and made sure I fully understood my options without feeling rushed.
It’s rare to come across this level of customer service, and it genuinely made a difference. In fact, the experience alone has made me seriously consider using your services again for finance in the future.
Vish is a real asset to your business, and I hope this feedback is shared with him. Great customer service like this shouldn’t go unnoticed thank you again, Vish.
5 mai 2026
Avis spontané
Réponse de CA Auto Finance UK
Hi Charmelle,
Thanks for the great review! We’re 100% dedicated to our customers, so it’s wonderful to know we hit the mark for you.
We’re here whenever you need us next. If you need anything at all, just get in touch:
Contact Us: https://www.caautofinance.co.uk/contact-us/
Identification process was difficult as…
Identification process was difficult as asking me questions that related to finance 30 years ago. Difficult to remember. Process online crashed if I said I did not know the answer. I assumed it would skip to another question.
Maned to do it in the end at the dealers
22 avril 2026
Réponse de CA Auto Finance UK
Hi Richard,
We’re sorry to hear you had such a difficult time with our online identification process.
Your feedback regarding the system crashing is very helpful, and we will pass this on to our digital team to investigate. We’re pleased to hear you were able to complete the process at the dealership in the end.
Should you need anything else, we’re here to help: https://www.caautofinance.co.uk/contact-us/
Réponse de CA Auto Finance UK
Hi Nice,
Thank you for your kind feedback. We are delighted to hear about your positive experience, as providing exceptional service remains our primary goal.
We look forward to assisting you again. Should you have any further questions, please don't hesitate to reach out to our team:
Contact our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
Réponse de CA Auto Finance UK
Hi Keith,
Thank you for your kind feedback. We are delighted to hear about your positive experience, as providing exceptional service remains our primary goal.
We look forward to assisting you again. Should you have any further questions, please don't hesitate to reach out to our team:
Contact our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
Smooth finance deal
Purchased an electric car in 2023 at an amazing rate. The interaction with CA was very smooth. When the agreement finished a month ago we decided to return the car to CA. The returns process was clear one phone call to set up the return then one to book a collection appointment. The inspection was quick and realistic. Final agreed invoiced appeared within two weeks and was easy settle over the phone. Great overall experience.
16 avril 2026
Avis spontané
Réponse de CA Auto Finance UK
Hi John,
We really appreciate the shout-out! It’s so rewarding to hear that you enjoyed your experience with us—our team works hard to ensure every customer is taken care of.
See you next time! In the meantime, if any questions pop up, we’re just a click away:
Get in Touch: https://www.caautofinance.co.uk/contact-us/
Fantastic company to deal with,very…
Fantastic company to deal with,very helpful and they do everything for you and keep any charges to a minimal,highly recommended
30 avril 2026
Avis spontané
Réponse de CA Auto Finance UK
Hi Jeff,
We really appreciate the shout-out! It’s so rewarding to hear that you enjoyed your experience with us—our team works hard to ensure every customer is taken care of.
See you next time! In the meantime, if any questions pop up, we’re just a click away:
Get in Touch: https://www.caautofinance.co.uk/contact-us/
Great customer service
Khalid was very helpful and understanding- would use this company again
15 avril 2026
Avis spontané
Réponse de CA Auto Finance UK
Hi Mozi,
We really appreciate the shout-out! It’s so rewarding to hear that you enjoyed your experience with us—our team works hard to ensure every customer is taken care of.
See you next time! In the meantime, if any questions pop up, we’re just a click away:
Get in Touch: https://www.caautofinance.co.uk/contact-us/
Retired persons affitional funds/income not recognised
Reasonably straightforward to deal with even if financial questions were invasive and didn't recognised banks/ accounts and income to take into into account if a person is retired with funds in non recognised deposits and unused SIPS that would provide the necessary funds rather than day to day income from current accounts
24 février 2026
Réponse de CA Auto Finance UK
Hi Richard,
We really appreciate the shout-out! It’s so rewarding to hear that you enjoyed your experience with us—our team works hard to ensure every customer is taken care of.
See you next time! In the meantime, if any questions pop up, we’re just a click away:
Get in Touch: https://www.caautofinance.co.uk/contact-us/
Naveen Was a star
Naveen Was a star, made everything so much easier to deal with. Thank you
29 avril 2026
Avis spontané
Réponse de CA Auto Finance UK
Hi Haseeb,
Thanks so much for the feedback! We’re thrilled to hear you had a great experience, as delivering top-tier service is exactly what we strive for.
We look forward to helping you again in the future. If anything comes up in the meantime, please feel free to reach out:
Contact our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
Customer service is second to none
Customer service is second to none, from the moment you walk in the door, there is a warm welcome from everyone. There is a wide choice of cars to choose from, Tyler was great and extremely helpful, from choosing the car to sorting the finance. It was all done in a couple of hours and we were able to drive away the same day.
24 avril 2026
Réponse de CA Auto Finance UK
Hi Alison,
Thanks so much for the feedback! We’re thrilled to hear you had a great experience, as delivering top-tier service is exactly what we strive for.
We look forward to helping you again in the future. If anything comes up in the meantime, please feel free to reach out:
Contact our Customer Care Team: https://www.caautofinance.co.uk/contact-us/
A company renowned for their poor record keeping
I moved into my property in December 2025, and it seems the previous tenant had finance with this company. Since then, I’ve been receiving an excessive amount of mail addressed to them—sometimes 2–3 letters a week.
I’ve returned countless letters marked “no longer at this address” and have even contacted the company directly to inform them, yet the letters continue to arrive.
Not only is this frustrating, but it also reflects poorly on their record-keeping and customer service. It certainly doesn’t encourage me to consider using their services.
Off to the postbox I go to send back a further 2 more letters!
28 avril 2026
Avis spontané
Réponse de CA Auto Finance UK
Dear Angela,
We’re sorry to hear that your experience didn’t meet our usual standards. Thank you for making us aware of the situation.
To help us resolve this, I have reached out privately to request your details. We look forward to speaking with you and finding a solution.
Kind regards,
The CA Auto Finance Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.