Called for a settlement figure. Call answered quickly, no queuing! Gentleman found my account quickly and after some security questions told me amount outstanding and process for clearing the outsta... Voir plus
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Lisez les avis des autres
Very easy to set up agreement, helpful with adjusting payment date, fair price and interest. Also very fair final market value for the car. Purchased mine at the end of the agreement, however if finan... Voir plus
Spoke to Khalid at CA Auto Finance U.K. this morning and found him to be helpful, knowledgeable and informative. Khalid sorted everything for me. Would recommend this firm to family and friends. Thank... Voir plus
Tasleen was very helpful and advised me very well I was really stressed about my current circumstances and she help me to make an informed decision which I’m grateful for. Customer service was great a... Voir plus
À propos de l'entreprise
À propos de CA Auto Finance UK
Écrit par l'entreprise
Who we are
CA Auto Finance is a specialist provider of vehicle finance, rental and insurance products. With operations in 19 countries and nearly 100 years of experience in auto financing. We offer a wide range of market-leading solutions across a variety of vehicle types. We combine a century of experience and success with the strength and driving vision of the Crédit Agricole Consumer Finance Group.
Our financing solutions cover an increasingly wide range of vehicles, including automotive brands, motorcycles, and e-bikes, light and heavy commercial vehicles, and leisure vehicles such as motorhomes and caravans. We have over 25 years of experience working and providing financial solutions to some of the world’s biggest manufacturers including -
Coordonnées de contact
250 Bath Road, SL1 4DX, Berkshire, Royaume-Uni
- www.ca-autofinance.co.uk
4,5
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Had a lot of bother with e signature on…
Had a lot of bother with e signature on the finance documents, it was very stressful, I think paper copies are much easier
29 juillet 2026
Réponse de CA Auto Finance UK
Dear Customer,
We’re sorry to hear about your negative experience you have had.
Thank you for making us aware of this situation.
We appreciate your feedback.
The CA Auto Finance Team
Confused
Had to do a direct debit change, which was handled incorrect and due to an admin error the DD was not set up in time - so called and made a payment over the phone (30th July). Got confirmation that DD had then been set up. Today received a Notice of default sums and am told I will be charged £18. I have not defaulted and am guessing my payment over the phone has not been allocated to my agreement.
10 août 2026
Réponse de CA Auto Finance UK
Dear Customer,
We were concerned to hear about your negative experience and would like to thank you for making us aware of the situation.
Your feedback is vital to our process improvements. To ensure this is addressed correctly, I have passed your details to the appropriate team for a full investigation.
We appreciate your patience while we look into this matter.
Best wishes,
The CA Auto Finance Team
Simple to deal with query
10 août 2026
Réponse de CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help! Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Thank you Khalid
Thank you Khalid, for being understanding and helpful during my phone call with you today.
10 août 2026
Avis spontané
Réponse de CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help! Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Huge thank you to Ganeev who handled my…
Huge thank you to Ganeev who handled my enquiries brilliantly.
10 août 2026
Avis spontané
Réponse de CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help! Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Very good service from the staff very…
Very good service from the staff very good thank you
7 août 2026
Réponse de CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help! Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Réponse de CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help! Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Absolutely Zero Service
Absolutely zero customer service
After booking a service at a garage of their choice 1 month in advance turned up waited 2.5 hours only to be told service was not authorised despite the lease including a maintenance package. Garage also told me that a service was not undertaken the previous year.
Complaints team have not responded to any emails and on each occasion I call the Complaint Handler is busy / away from desk and despite the promise of call backs within 48 hours nothing has been heard for more than 2 weeks . I have phoned on at least 7 separate occasions and emailed 4 or 5 times. Manager Escalations faces the same issues and still yet to have anyone respond to my request for call back and discussions.
Out of the blue a lady called back from Drivalia (Complaints are handled by CA Finance) saying she believes I'd had trouble booking a service ...offered to do this for me , I gave dates and 5 days on she has yet to come back to me again.
Drivalia and CA auto finance happy to allow potentially dangerous and unserviced vehicles to be driven by leaseholders (wonder if the same for Rentals ? ) breach their contract obligation and cause concern and suffering to leaseholders.
Absolute zero customer service and fraudulently misrepresenting vehicle histories by telling garages to merely reset service and oil change lights without undertaking the required work.
Want to extort further money by insisting that any complaints have an independent Scotia report which is totally unnecessary for the circumstances. However may well be required to prove that a vehicle hadnt been serviced correctly when the brakes fail or clutch give out etc..
Will definitely be approaching the FOS regarding their practices which also include failing to adhere to FCA Disp rules regarding complaint handling itself. 8 weeks have now passed , reluctant to drive vehicle or spend any money having it completed myself.
Updated sent a Final Response letter in which they have provided false information about what was undertaken , and no acknowledgement or apology for the lack of any responses , and overall extremely poor service
7 août 2026
Avis spontané
Réponse de CA Auto Finance UK
Dear Customer,
We are sorry to hear about your negative experience.
Thank you for making us aware of this situation; we appreciate the opportunity to use your feedback to improve our processes.
I have sent a separate request for your contact details so we can reach out to you directly to resolve this matter.
We look forward to getting this resolved.
Best wishes,
The CA Auto Finance Team
Réponse de CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help! Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Sound financial clarity
I am buying my car at 72 years old for the first time at the end of a contract.Hanifa explained exactly what to do and explained 2 issues that I had that needed clarification.
She also gave me the email I needed to check my commission issues as I have not received any information from my dealership or anybody as to what if any commission was involved in new car contracts from 2007 to date.Helpful in every way.
5 août 2026
Avis spontané
Réponse de CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help! Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Réponse de CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help! Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Réponse de CA Auto Finance UK
Dear Customer,
We were concerned to hear about your negative experience and would like to thank you for making us aware of the situation.
Your feedback is vital to our process improvements. To ensure this is addressed correctly, I have passed your details to the appropriate team for a full investigation.
We appreciate your patience while we look into this matter.
Best wishes,
The CA Auto Finance Team
Finance …
The people I spoke to were very helpful knowledgeable polite and helped me get the right plan for me
17 juillet 2026
Réponse de CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help! Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Réponse de CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help! Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Disappointed Despite Perfect Payment History
I am very disappointed with the service. I made every payment on time for four years without a single missed or late payment. I expected that my good payment history would make it possible to refinance my car, but my request was declined.
Everything else with the finance agreement was fine, but this experience has left me disappointed. I believe loyal customers with a proven record of paying on time deserve better consideration.
16 juillet 2026
Réponse de CA Auto Finance UK
Dear Customer,
We were concerned to hear about your negative experience and would like to thank you for making us aware of the situation.
Your feedback is vital to our process improvements. To ensure this is addressed correctly, I have passed your details to the appropriate team for a full investigation.
We appreciate your patience while we look into this matter.
Best wishes,
The CA Auto Finance Team
Excellent customer service
I have called the customer service of CA Auto Finance today due to some questions regarding my agreement and I was connected very quickly to a professional adviser called Khalid, who explained me in detail all about , being italian nationality I was struggling to understand some of terminology and he basically helped me with examples to understand. That's amazing. Great job Khalid.
3 août 2026
Avis spontané
Réponse de CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help! Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
the worst experience ever
the worst experience ever. taken money from our account and wont put it back. has disregarded correspondence and confirmation of documents also. rude man on phone with no customer service skills. dont bother they are just krooks!
3 août 2026
Avis spontané
Réponse de CA Auto Finance UK
Dear Customer,
We are sorry to hear about your negative experience.
Thank you for making us aware of this situation; we appreciate the opportunity to use your feedback to improve our processes.
I have sent a separate request for your contact details so we can reach out to you directly to resolve this matter.
We look forward to getting this resolved.
Best wishes,
The CA Auto Finance Team
Terrible
Rewriting my review seen as CA auto finance appealed against the last one for naming an extremely unhelpful member of staff. They are fine with a Trust pilot review naming staff if the customer is saying something good but it makes no sense that they would ask for a review to be removed when naming a really unhelpful advisor - I hope the call gets listened to. Terrible service. Inconsistent information from different advisors. £114 of my money still missing since June. CA auto finance will reply to this publicly and say they will look into it and help but they never do reach out. If you have a problem it won't get resolved and you will have to make numerous phone calls and waste a huge amount of time. My issue is still unresolved and I have just given up. Can't wait for this agreement to be paid off.
14 juillet 2026
Avis spontané
Réponse de CA Auto Finance UK
Dear Customer,
We are sorry to hear about your negative experience.
Thank you for making us aware of this situation; we appreciate the opportunity to use your feedback to improve our processes.
I have sent a separate request for your contact details so we can reach out to you directly to resolve this matter.
We look forward to getting this resolved.
Best wishes,
The CA Auto Finance Team
Never any issues and great help when i…
Never any issues and great help when i finished contract early
3 août 2026
Réponse de CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help! Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
Réponse de CA Auto Finance UK
Dear Customer,
Thank you for taking the time to leave a positive review. It’s always great to hear how well we have done when providing the best possible service.
We look forward to working with you again in the future! Should you have any queries, please do not hesitate to get in touch with our team and we will be happy to help! Our Customer Care Team -
https://www.caautofinance.co.uk/contact-us/
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