Ordered 6 loaded shielded network faceplates at 4pm on a Wednesday and they arrived 9am on Thursday, I only paid for standard 2-5 day delivery. Absolutely superb service and a good quality product to... Voir plus
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I'm running fibre between a garden office and house and was looking for the fibre cable and some thoughts on installation. Whilst they were able to provide an option for the cable, there was an iss... Voir plus
L'entreprise a répondu
Ordered items which were shown in stock for next day delivery for important scheduled works. Ordered before next day delivery deadline and order was accepted. Then found out the item was not in stock... Voir plus
L'entreprise a répondu
The quality of the cables and hardware is excellent, as per their spec sheets. Very reasonable pricing, as well! The dispatch and shipping was very fast, despite selecting the super saver deliver... Voir plus
À propos de l'entreprise
Coordonnées de contact
4,2
Bien
49 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
My experience was very good
My experience was very good. I only needed a few bits and ordered them and it was very cheap. I only needed these temporarily so wasn't after extremely high quality cables, but the cable was very decent for the price. Delivery lead time was economy 5-7 days but it came within 2 days.
25 avril 2020
Avis spontané
Bought an extension lead for my…
Bought an extension lead for my telephone. To big to fit phone. Thought all phone retention where the same size.
8 avril 2020
Avis spontané
Réponse de Cablemonkey
Hello, unfortunately you appear to have ordered the wrong product. There are in fact lots of cables that come under the umbrella of 'telephone cable'. If you would like to return the cable please give us a call. We may also be able to advise you on which cable you need. Thanks, Cable Monkey.
Don’t expect delivery promises to be correct
Ordered items which were shown in stock for next day delivery for important scheduled works. Ordered before next day delivery deadline and order was accepted. Then found out the item was not in stock at all but is ordered direct from another supplier and they couldn’t get it cut! Not sure how someone can’t snip a bit of cable with wire cutters. Frankly appalling to be advertising terms and then showing a complete disregard for the customers expectations and needs. Mostly fine to use for home purchases if you are fine to wait but if you are business and have anything time critical just don’t bother.
16 décembre 2019
Avis spontané
Réponse de Cablemonkey
I am really sorry to hear you have had a bad experience with our service, we always try our best to ensure every order is taken care of and sent on time. With this particular cable we did not have a long enough length left in stock, it is quite standard procedure for businesses to send items direct from a supplier if it cant be fulfilled from the main warehouse. With this said, the majority of our orders are sent from our main warehouse in Braintree.
I understand that you have agreed to accept the order tomorrow, we will of course refund you the carriage for your next day delivery and also as a gesture of good will, if you use the promotional code TRADE15 on further orders, this will give you a 15% discount off most of our product lines, this will show when you go through to checkout.
Our sincerest apologies for any inconvenience caused.
Good prices, great service.
I found the prices to be really competitive and the service was very good.
26 octobre 2019
Avis spontané
Awesome customer service.
Awesome customer service.
I had a small issue with my order, but Emily M managed to fix everything and showed great goodwill with my future order.
Much appreciated
Alex
19 juin 2019
Avis spontané
Excellent company
Excellent company, products come well packaged with very fast delivery. Have used twice, and would use again.
Prices are also very good.
21 février 2019
Avis spontané
Absolutely astonishing delivery!!!
Absolutely astonishing delivery!!!
Ordered a bunch of patch cables and a couple of tools at 16:48 last night (Thursday) and was a little annoyed at myself for not placing the order sooner as they have a cut off of 16:30 for dispatch.
I selected Economy Delivery (1-3 days) so expected to receive my order sometime early next week but at 10:30 Friday morning, my box arrived with everything in perfect condition.
This is way beyond my expectations and I'll not shop anywhere else in future. Product quality is excellent and price is on point too.
Perfect!
2 novembre 2018
Avis spontané
Misleading product on the website
Ordered the following item from cablemonkey.co.uk when using a ipad.
8u Connectix Slim Line Home Cabinet
Looking at the price (Add to Basket section) it says, "8u Lockable home cabinet designed to hold up to 8x 1u Panels. This cabinet comes fitted with 1 Shelf. More details"
So, I clicked More Details and it shows a picture with a shelf, 2 x 10" patch panels, 1 x RF Distribution system.
Looking at this, I thought it was good value for money and I ordered it.
What arrived was a cabinet with the RF Distribution unit but no shelf or patch panels. When I called to find out what had happened, I was told the cabinet doesn't come with the patch panels or the RF distribution system. I was told it was meant to come with the shelf though.
Discussed with cablemonkey over the phone, but was told that it was my fault for misinterpreting what was being shown. Strange that the following cabinet and others on the website don't have pictures that show anything else being included. Example: 10u Connectix Home Cabinet
Either way, they are collecting the product back.
What I will say is that the delivery was fast but that is the only positive.
12 mars 2018
Avis spontané
Great service, its a shame the inaccurate descriptions on the website.
Great service and delivery, its a shame the descriptions on the website are sometimes wrong... and customer services don't bother to reply to you when you tell them.
21 février 2017
Avis spontané
Réponse de Cablemonkey
Hi mark, I’m sorry our customer service team didn’t respond to your email. Could you please reply with your order number and I’ll follow this up for you.
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