Caci Avis 

Very disappointed with my experience at Caci Newmarket, Auckland. I booked an appointment believing I was booking a specific treatment and, wanting to avoid any confusion, I clarified the treatment I wanted twice before my appointment — first over the phone and then again by email.
Despite this, when I arrived, I was told my appointment had been booked for a different treatment. There was then not enough time to provide the treatment I had specifically requested. I had driven all the way to the appointment expecting to receive the treatment I had clearly confirmed, only to be unable to have it due to their booking error and lack of clarity.
After raising my concerns about the confusion and inconvenience, I was offered no goodwill gesture or meaningful acknowledgement, only the option to rebook the consultation and treatment.
I found the whole experience extremely disappointing. I have since cancelled my appointment and will be taking my business elsewhere.

I highly recommend Caci, at first I was sceptical to do anything about my skin, and worse as an African girl with a black skin I feared they won’t understand my skin type, but soon as Hayley said she has experience with Fitzpatrick skin scale, I felt safe…. I loved their sono and the Dr Murad moisturiser, I can see the difference within a week

Really disappointing experience, particularly as someone who has had Botox for a long time and knows the results I normally achieve.

I have previously had my frown and forehead treated successfully for around the $300 mark, so I was shocked by both the cost and the outcome of my recent treatment. The results were nowhere near what I have experienced previously, and when I raised my concerns I was told that I had only received eight units and that the area had “softened.” My issue is that I rely on the injector as the professional to assess what is required to achieve the result discussed, particularly when my previous treatment history and records are available.

I was also surprised by the pricing. I had a $200 voucher which I hadn’t mentioned beforehand, and when I presented it at payment, the overall pricing left me feeling very uncomfortable and unclear about exactly what I was being charged for.

I returned for a review hoping there would be some attempt to resolve the situation. Instead, I was essentially told I would need to spend hundreds more to achieve the result I originally expected. There was no offer of a complimentary adjustment, partial refund, credit, or any other meaningful resolution. I made it clear that I wasn’t prepared to continue paying more money to correct a treatment I was already unhappy with.

I completely understand that cosmetic treatments can vary and results aren’t guaranteed. However, when a long standing client raises genuine concerns, I would expect transparency around pricing, clear advice about the treatment being administered, and some level of goodwill when the outcome hasn’t met expectations.

Unfortunately, I left feeling unheard and extremely disappointed with how the situation was handled. Wouldn’t recommend wasting your $$$ people. It’s all a scam.

I highly recommend Kapiti Casey Clinic. The team are really friendly. On my first visit to Casey Clinic, I had a complimentary consultation followed by a beautiful skin treatment. I explained to Jamie what I was hoping for, and although some treatments weren’t suitable for me, she talked me through every option and created a plan that felt just right. I felt completely at ease before we began.

My next facial was the Skinsmiths B12 Hydrating Facial, which was incredibly relaxing. Jamie explained each step, and I noticed a visible improvement in my skin straight away.

Jamie Davis is an exceptional beauty therapist. I’m truly grateful 😊

Sue and Nicole were wonderfully courteous and made sure I was completely comfortable before starting. The facial treatment was incredibly relaxing and well-explained throughout. I noticed visible improvements in my skin immediately afterward. Thank you, Caci St Lukes—I’m looking forward to my next visit!

There was two main things I asked for when I phoned. 1 was 2 appointments for me and a friend at the same time, not back to back. 2nd was the $100 facial plus the led additional $60 for both of us added on to each of the appointments. Neither of these requests were done. I feel that the lady told yes, just to get my booking. The she told me at the end of my appointment that I never said anything when I phoned - I specifically asked for exactly what I wanted, and had rung a couple of other branches who could not accommodate, she told me she could. The receptionist put me on to the lady who did my facial, I confirmed with her twice on the phone, what I was after and that she could see us both at the same time. I was absolutely furious, it ruined my day to find neither of these true. Not only did she not have time to finish our appointments, she saw us one after the other so each of us had to wait over an hour for each other. She also told me that I should have been clearer! My husband also said that she told me yes just for the booking, because I was very clear.

All about taking your money - not impressed!! Caci clinic Apollo Drive

Do not go to Caci Clinic Apollo Drive they are complete rip offs and just want to take your money. Money hungry cowboys

Caci Ferrymead
Caused swelling to my face, heavy handed with microdermabrasion machine or it is dirty, and will not refund my money. We need to get this place regulated. Don't trust this place they are money hungry and clients do not matter. Ruining skin is their specialty so they can get more money when the sun damages it more. Microdermabrasion is not usually given in the summer.
Made a complaint to the health and disability complaints. They said the machine was on too high. NO refund at all. And a weak apology. That they would put up the qualifications of the person who did my face and put her on the website.
Poor outcome.

They burned my skin, it's scarred, and I have to humiliate myself to get help. It's completely negligent and absurd. Even with my face scarred, they said I don't need treatment anymore.
I've been a customer for several years and they made a very serious mistake that they never explained to me, and they're hiding the truth. Employee error, expired products, lack of sorting... I will resort to legal action.

I visited Caci yesterday for my Level 1 Chemical Peel, and I’m really happy with the experience. After applying the peel gel, my therapist used a cooling sonophoresis device on my skin, which felt cold but very soothing.
The cooling step really calmed my skin, reduced the redness, and made my face feel refreshed and clean. My acne has already started improving since I joined in May, and each session makes my skin smoother and clearer. I’m very pleased with the results so far and feel more confident with my skin.

I love my Caci membership. Once a month I finish a long day at work and it is honestly the best feeling getting my face treatment. The service is unrushed and my facial treatment is done with care and attention. The constant massaging of all the good stuff into my skin is really relaxing and I look forward to it every month. Thank you Caci Clinic Riccarton!

I would strongly advise against seeking treatment or employment at this clinic based on my personal experience. Unfortunately, I encountered significant issues during my time there, including what I believe was an unfair and improperly handled redundancy process. I received a final pay of only $3 without any formal redundancy letter or clear communication about final redundancy pay packages etc which was both disappointing and concerning.
Additionally, I observed unprofessional behaviour among some members of the team, including breaches of privacy and inappropriate discussions about other staff members.
If you are looking for a positive, respectful, and supportive work environment, I would recommend considering other opportunities.

Hi there,

I'm writing to express concern about my membership With ellersile branch. During my last visit on February 28th, I was informed that I only have three visits left. However, I've paid for 15 visits according to our contract, and I've only attended six.

Despite having no late payments, my account has been deducted without my approval for membership renewal. I've requested a refund for the extra charges but haven't received it yet. I also haven't received a copy of my contract.

I didn't opt for auto-renewal, and no one reviewed my membership with me before cancelling my remaining visits. Due to personal issues, I missed some appointments, but I did cancel them. I was under the impression that missed visits would still be available for me to attend at my convenience, as per the initial information I received.

I believe this situation is unfair, and I would appreciate it if you could look into this matter and clarify the situation.

Thank you,
Gurpreet kaur

"Very kind and respectful staff. Hannah made me feel very welcome, she was very helpful and knowledgeable. Certainly made me feel more comfortable about the treatment I will be receiving."!

I had a wonderful experience at Caci Ellerslie for a facial! The staff were incredibly friendly and professional, making me feel relaxed and pampered from the moment I walked in. The treatment itself was thorough and rejuvenating, and I left with glowing, refreshed skin. I highly recommend Caci Ellerslie for anyone looking for top-notch skincare. I’ll definitely be returning!

Feels like you matter the moment you step into the space, comfortable and professional. Treatment felt like heaven.

Kind caring informative and luxurious service.

I am the member of caci clinic recently and I am continue with one of the package. I had a some of pigmentation and malsma that’s why i membered with them. Last time I done signature peel like I update my package but they burned my skin now I can’t see my face in the mirror and they done some red light therapy also but my burned marks are still have now I got so many pigmentations I am so disappointed. I want my skin back so do something or until I will go next step.

Cancelling membership as lost all faith in Caci and your consultants as Nikitia sold me Murad Vita-C Glycolic Serum and told me to use at night which I did for 6 months in the lead up to getting Photo Rejuvenation to find out that you are supposed to use it in the day time not night time.

Have spent thousands with Caci, really disappointed with my results from getting the Photo Rejuvenation done, was a total waste of time and money.