Cahoot Avis 

I knocked a star off for not having an app the wait for the initial login and pass number I can live with i'm 51 so waiting a few days to deposit is nothing to me. The Interest rate is high at 4.89% and I can withdraw to my current account in seconds with no penalties, it says a working day to clear but it shows pending immediately.

Terrible customer service can never get through to anyone on the phone

I just wish I’d read all the negative reviews before opening a Simple Saver account. I have a large balance to invest for a few months so need a good interest rate but in an instant access account. I’ve been a Santander / Abbey National client for 40 years so as Cahoot are part of Santander I thought account opening would be a piece of cake. The opening process itself was fine, but I then received an email advising that on line banking would take 7 days to set up (assuming Royal Mail deliver on time) because they have to send out two letters in the post as part of the on line process. It’s 2026, I can’t believe banks still operate this system.

I can’t justify leaving a 6 figure sum in my Santander current account with zero interest until I have Cahoot access. I’d lose more than £100 interest in a week.

Fortunately I’ve not yet transferred funds so Cahoot can take a running jump. I’ve now opened a 4.5% instant access account with Chase, which was up and running and fully funded in an hour.

Pathetic.

The account opening process is not fully online, and requires waiting for a user ID and a security PIN to arrive in the post as two separate letters. However, once received, the process of logging on and making deposits and withdrawals is simple and what you'd expect from an online service. I particularly like the fact that Cahoot fully support Faster payments, both for deposits, and equally important for withdrawals. They also offer a competitive interest rate, which is what drew me to Cahoot in the first place. So far, so very good.

Not having a fully online account opening process is the only thing stopping me awarding a 5 star review.

Was meant to get my password for my new account within 7 days (no mention of working days). Its now 11 days and nothing in todays post.

Not to worry as another bank has launched an account with a better interest rate. No letters through the post, all the security stuff via e-mails or a sms. Funds transfered within an hour.

This is 2026 after all.

You have got to be kidding me, just opened an account but have to wait for 2 letters sent by snail mail before I can access it, this isn't the 1990s

Opening the account went like clockwork, paperwork may have taken sometime to come but i wasnt in any hurry. I wasnt aware there were issues until I was about to sent the money into the new account and thought to check what reviews were saying, after seeing reviews i was very cautious and only transferred £10 to see what would happen. Went without issue and sent further funds it was thankfully issueless. Only negative ive found is it times you out of the account too soon. Havent tried it on my phone so cant comment on that.

I opened a Cahoot Simple Savings account paying 4.43% interest on 9th August but had to wait for two letters to arrive with the login details. The 2nd letter arrived today, 2nd September. Between those dates two other banks have offered new accounts with higher rates of interest (4.5% and 4.53%). Sorry, Cahoot, but your system for opening a new account is too slow in a competitive market for savers' money. If you rely on letters in the post you will never match banks who set up security details online during the initial application.

Cahoot has been the worst banking experience I’ve ever had. Their login process is a joke — scratch‑off codes that can’t be read, endless resets, and no way to access your own account for weeks. I felt trapped in an account I couldn’t even close.

What makes it worse is that Santander seems completely fine with this. They own Cahoot, yet they let this broken system continue. After this nightmare, I’ve lost confidence in Santander entirely and will be closing my Santander account too.

Avoid Cahoot at all costs. It’s shocking that a major bank allows something this dysfunctional to exist.

I opened a cahoot simple saver account online . Did the application and recieved a email saying my account was open and gave Me details to transfer money into which i did . It was returned so rang cahoot to be told my account was not yet open ! Due to further checks . Ive had no communition about this other than Me ringing them ! Very poor . I even emailed them about it but no response

POOR SERVICE, PLEASE REPORT YOUR CASE TO FINANCIAL OMBUDSMAN, ITS THE ONLY WAY TO GET YOUR MONEY, INTEREST AND COMPENSATION PAID BACK AND THE BANK RECOGNISED FOR ITS EXTREMELY POOR SERVICE. FOUR LETTERS OF COMPLAINT WERE IGNORED, FAILED TO RETURN MY PAYMENT OVER £3000 FOR OVER A YEAR. SO HOPEFULLY FSO WILL BE ABLE TO MAKE THEM PAY ALL INTEREST OWED. ALSO FAILED TO MAKE REASONABLE ADJUSTMENT FOR DISABILITY TO ACCESS ACCOUNT BY EMAIL FOR OTP VERIFICATION OR EVEN TO GET ONLINE INTO ACCOUNT. NEVER AGAIN THIS BANK NEEDS SHUTTING DOWN BY OMBUDSMAN, UNLESS YOU COMPLAIN TO FSO AND RECIEVE YOUR RIGHTFUL COMPENSATION, THEY WILL CONTINUE TO GIVE POOR SERVICE, GAINING INTEREST FROM YOUR MONEY.

Simply sensational bank to deal with.. great interest rates, easy to access and when you need to speak to someone they are friendly & efficient.. currently offering 4.52% on demand accounts.. unbeatable!
Bravo!

I have used Cahoot's simple saver account for almost a year now. Since the high interest rate is expiring, I tried to move my money into a new Revolut account. Cahoot immediately blocked my transfer and locked me out of my account. The only way to contact them is by phone, but I will be away from the UK for the next few weeks, meaning I will have zero access to my money (calling from abroad and waiting on hold would cost hundreds of pounds). Clicking the 'switch to Revolut' option on the Revolut app also doesn't work, as Cahoot apparently doesn't allow this. I have switched banks several times in the past and never had any trouble - I don't understand why Cahoot flagged sending money to an account with my own name at a reputable bank as suspicious.

Update: I purchased a roaming add-on with 40 minutes of international calling. It took 39 minutes for Cahoot to let me back into my account. They asked me endless (and repetitive) security questions, as well as a long list of questions to check if I was being misled into making this transfer (did I receive advice from a financial advisor, did I receive advice on social media, etc etc). The process involved being put on hold multiple times and required me to receive a callback (leading of course to a whole new round of security questions). I understand being thorough, but this was frankly ridiculous. The agent was very polite though.

YOU HAVE TO RECIVE AN OTP EVERYTIME YOU LOG IN WHAT IF YOUR PHONE BREAKS YOU CANNOT LOG IN ONLINE BEWARE ITS ANNOYING

Used my new ie 3 week old log in security details ...still won't allow me account access ...says I need to wait for yet another letter from them with my security number...how many more times do i need to go through this process? Waited 15 minutes on phone ...they said maximum wait was 10 minutes...gave up! So bad

Cahoot sunny day saver. £3000 limit. No explanation about on the first interest payment the account doesn't pay interest because the account has gone over £3000. Just ridiculous.
Withdrawal of money is a nightmare sending otp by text that can't be copied and pasted. Website keeps crashing. Took 3 attempts to get my money out. I had enough so withdrew my money eventually and closed the account.

Terrible service tried to send them proof of address and ID and it has been 4 times keep asking me same thing.

Great interest rate, appalling system.
I have never encountered such a dreadful system for moving my own money into my own bank! I am now on my 5th call in a week because they have blocked my FIRST payment for some reason. Now holding on for an explanation. I will be moving my money to a more user-friendly system. You have to take at least 7 steps and 2 security checks by text, email etc. to actually get on to their site. Clunky and ridiculous. Staff are lovely but why do I have to make so many calls.

Cahoot used to be top bank when they started 25 years ago when I opened my account with them.
Around 10 years ago they started to squeeze customers.therefore I don't use my account anymore.cancelling credit cards without explaining.messing about with overdrafts.probably the Santander influence.stay away as far as you can.

I have a savings account with this company. i went through the process to register for online banking. something went wrong so i called their telephone helpline. after a long conversation it was decided to send me two further letters to re-register. i went successfuly through this process, got into and checked my account successfully. later that day , wanting to deposit a further sum i tried to log on again - result - couldnt find this account, log in blocked, please telephone etc.