I’ve had nothing but a nightmare with Calor. I was waiting to have a tank exchanged which didn’t take place due to them ‘forgetting’ to schedule my slot. The work around was a temp cylinder to keep us... Voir plus
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Lisez les avis des autres
We switched from FloGas to Calor after our two year contract was up. Very happy with the professionalism of Calor, especially Ryan Dayhia who tracked the progress and kept us informed along the way. H... Voir plus
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From placing the order over the phone to having our bulk order delivered the whole process ran smoothly. the staff were friendly and efficient , the text messages kept us up to date and the delivery d... Voir plus
L'entreprise a répondu
The best part of the delivery was the driver, Scott Jones. What a lovely man; very pleasant, professional and a pleasure to spend a few minutes with. The only downside was that the delivery was sch... Voir plus
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À propos de l'entreprise
À propos de Calor
Écrit par l'entreprise
For over 90 years, Calor has supported off-grid homes and businesses with trusted alternative energy solutions - supplying gas bottles and bulk tanks, and establishing great partnerships and loyalty.
As energy evolves, so do we. Today, we're expanding our focus on sustainable energy and helping both existing and new customers transition to lower-carbon options fit for the future.
From safety and service to innovation and sustainability, we do it right.
Coordonnées de contact
Athena House, Athena Drive, CV34 6RL, Warwick, Royaume-Uni
- 0800 626 626
- quality@calor.co.uk
- www.calor.co.uk
4,7
Excellent
26 k avis
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No 24 hours notice - again!
No complaint about the actual delivery as the young man that turned up, let us know he was on his way. My issue is that we have asked numerous times that we are given notice that a delivery is coming so that we can unlock the gate and keep the dogs in, as they have free access to the garden. We were told we would get 24 hours notice of a delivery and we got an email about an hour before! Fortunately we were in but if we weren't it would have been a wasted journey for the driver and we would have had to wait even longer!
25 septembre 2026
Avis spontané
Réponse de Calor
Hi,
Thank you for taking the time to leave us a review.
Please accept my apologies that you did not receive prior notification of the delivery, particularly as you have asked for this previously.
I completely appreciate why receiving notice of the delivery is important, especially as you need time to unlock the gate and ensure your dogs are safely secured. I’m sorry that on this occasion you only received notification around an hour beforehand.
I have requested your details through Trust Pilot to enable us to look into this.
I look forward to hearing from you.
-Emma
The guys came round
The guys came round
And did a speedy efficient job disconnecting my old gas tank gjr removal
25 septembre 2026
Avis spontané
Réponse de Calor
Thank you for your wonderful feedback! We're so pleased to hear that our team provided a speedy and efficient service when disconnecting your old gas tank for removal. It's always our goal to ensure a smooth and hassle-free experience for our customers.
The best part of the delivery was the…
The best part of the delivery was the driver, Scott Jones. What a lovely man; very pleasant, professional and a pleasure to spend a few minutes with.
The only downside was that the delivery was scheduled for earlier in the week, so I took time off work and I kept receiving updates saying it would be later in the day, until I received a call from Calor office to say they wanted to come on the next day, which wasn't possible. Very annoying.
That said, it's done now, and meeting Scott was worth the wait; he is a credit to the company.
24 septembre 2026
Avis spontané
Réponse de Calor
Hi,
Thank you for taking the time to leave us a review and for your kind words about Scott.
It’s fantastic to hear that Scott was so pleasant, professional and helpful. We will make sure your feedback is passed on to him, as we know how much our drivers appreciate being recognised for the service they provide.
I am sorry, however, for the frustration caused by the change to your scheduled delivery. We appreciate that taking time off work and then receiving updates before being advised that the delivery would need to be moved to another day was very inconvenient.
While we always aim to complete deliveries on the scheduled date, there can be occasions where operational circumstances mean this is not possible.
We appreciate that this does not make the inconvenience any less frustrating, and we are sorry that you were left waiting after making arrangements around the original delivery date.
That said, we’re delighted that everything was ultimately completed and that Scott helped make the experience a more positive one.
Thank you again for your patience.
-Emma
Unannounced Unexpected Delivery
My wife and I were woken up this morning at just after 0700 by a Calor representative requesting access to our tank. Fortunately my wife got up and went down, otherwise I would have just told the guy to go away. As Calor had tried previously to carry out an unannounced tank inspection while we were away on holiday, she assumed it was probably that.
However, it turns out that in was indeed a delivery that was not expected, not requested and indeed not needed as the tank reading was at 50%. Consequently we are no doubt going to get a bill that we had not budgeted for at this time. Furthermore we have time and time again noted that there is not free access to our tank as it is behind a locked side gate; and that prior notification of access is required…..but just seems to be ignored. The delivery guys are great but seems that they can only work with what they are given.
25 septembre 2026
Avis spontané
Réponse de Calor
Hi,
Thank you for taking the time to leave us a review. I have been able to locate your account using the information you provided.
Please accept my apologies for how you have been left feeling following your recent delivery. I have raised a case with our Customer Care Team so that your concerns can be fully reviewed, and a member of the team will contact you directly.
To help explain, your account is registered on our Auto Top Up service. This service is designed to generate an order when your tank level reaches approximately 22%. However, this does not mean that a delivery will automatically take place at exactly that level.
As part of the Auto Top Up service, we remotely monitor your tank level and may attend your property periodically throughout the year to replenish your supply, even where there is still gas remaining in the tank. This proactive approach is intended to help maintain continuity of supply and reduce the risk of the tank reaching a low level.
I am sorry that we have previously attended your property without providing prior notification. I appreciate that this may have been unexpected and this will be investigated as part of the case.
I would also like to clarify that, under the Terms and Conditions of the service, we require access to the tank at all times.
That said, I am pleased to hear that our drivers have always left a good impression, and I appreciate you taking the time to mention this.
Thank you again for bringing your concerns to our attention.
-Emma
We will certainly be ordering using this service again.
The next delivery service by B&W Products was excellent!
14 septembre 2026
Réponse de Calor
Thank you for your wonderful review! We are so pleased to hear that your recent delivery experience with us was excellent. We truly appreciate your positive feedback.
Rory Brian and Kevin
Rory, Brian and Kevin did an amazing job. Can’t fault their work at all. Friendly blokes and kept me up to date with what was happening step by step. Hardly any mess made to the garden with moving tank to an underground one on different location.
Would highly recommend and everything ran smoothly
24 septembre 2026
Avis spontané
Réponse de Calor
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that our team did such an amazing job with your tank relocation. It's great to know they were friendly, kept you updated every step of the way, and minimised any mess in your garden. We'll be sure to pass your kind comments on to them.
The 3rd party used to deliver didn't…
The 3rd party used to deliver didn't deliver the say they said they would, came the next day after I had to send an email to chase up
18 septembre 2026
Réponse de Calor
Hi,
Thank you for your review.
Please accept my apologies that your order did not arrive on the day it was expected.
I have fed this back to to our Bottle Shop Team to look into for you.
Thank you for brining this to our attention.
- Emma
Ryan was incredibly helpful and took…
Ryan was incredibly helpful and took time to go the extra yard. I would highly recommend him and Calor
21 septembre 2026
Avis spontané
Réponse de Calor
Thank you for your wonderful feedback. We're delighted to hear that our team member was incredibly helpful and went the extra mile to assist you. We truly appreciate your recommendation!
Réponse de Calor
Thank you for your positive feedback! We're delighted to hear that you found the ordering process easy and that your delivery was quick. We truly appreciate your kind comments about our service.
First time using them today
First time using them today. What an absolute pleasure, Nic was very helpful with our account. And yard staff was brilliant too.
24 septembre 2026
Avis spontané
Réponse de Calor
We're so pleased to hear about your excellent first experience with us! It's wonderful to know that our team provided such helpful assistance and that the yard staff was brilliant. Thank you for your kind words!
New Customer
As a potential customer, I contacted the sales team. Harmesh dealt with my enquiry and provided excellent technical documentation.
Harmesh is friendly and approachable whilst being totally professional. He set up an account for me quickly and remotely and I’m now a happy Calor customer.
Thank you
24 septembre 2026
Avis spontané
Réponse de Calor
Thank you for your wonderful review! We're delighted to hear that our sales team provided such excellent service and technical documentation. It's great to know that you found them friendly, approachable, and professional, and that your account was set up quickly and remotely. We're so pleased you're now a happy customer.
Réponse de Calor
We appreciate your positive feedback! We're so happy to hear that your transaction was simple and that your delivery was quick.
2nd visit today to finish off the…
2nd visit today to finish off the install great job by kain & Darren very professional
24 septembre 2026
Avis spontané
Réponse de Calor
We're so glad to hear about your positive experience with our team and the professional installation. Thank you for your kind words!
Luke M - great driver
Luke M - great delivery as always. Very helpful, brilliant service.
24 septembre 2026
Avis spontané
Réponse de Calor
Thank you for your wonderful review! We are so pleased to hear that you consistently receive great delivery and brilliant service. We truly appreciate your kind words.
Excellent service and sorted out an…
Excellent service and sorted out an emergency gas refill very promptly for myself and my young family.
24 septembre 2026
Avis spontané
Réponse de Calor
We're so glad we could promptly assist with your emergency gas refill, especially with your young family. Thank you for your kind words!
Efficient and professional Service
Very helpful, polite and efficient service.
24 septembre 2026
Avis spontané
Réponse de Calor
Thank you for taking the time to share your feedback. We are delighted to hear that you found our service helpful, polite, and efficient. We truly appreciate your kind words.
Easy and pleasant replacement fulfillment experience...
It was easy to order a replacement cylinder online. I was kept informed of delivery date. Delivering company followed my 'if I am out' instructions and picked up old/ left the new cylinder in the out of view location.
I was texted real time when delivery was made and delivery driver responded immediately and so nicely to my checking tank was out of view.
Thank you.
11 septembre 2026
Réponse de Calor
We're delighted to hear that ordering your replacement cylinder online was easy and that you were kept informed about the delivery. It's great to know our delivery company followed your instructions and that the driver was responsive and helpful. Thank you for your positive feedback!
Friendly
Friendly, efficient and competitive pricing. It is not difficult to switch suppliers if they charge too much.
15 septembre 2026
Avis spontané
Réponse de Calor
We're delighted to hear that you found our service friendly, efficient, and competitively priced. We always strive to offer excellent value to our customers.
I have always had great service
I have always had great service from Calor Gas, today was no different. A great driver who took great care to avoid damaging any thing on my property. I just wish the cost was a little less.
24 septembre 2026
Avis spontané
Réponse de Calor
Thank you for your wonderful feedback! We're delighted to hear that you consistently receive great service and that our driver took such care. We understand your concern about the cost.
Great communication
Great communication, followed biosecurity as should. Friendly polite team.
Martin crane driver
Chris engineer
Jamie tanker
24 septembre 2026
Avis spontané
Réponse de Calor
Thank you for taking the time to leave such a positive review.
We are delighted to hear that our team provided excellent communication and adhered to biosecurity protocols. It's wonderful to know you found them friendly and polite. We will be sure to pass on your kind words to the team.
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