The payment system is archaic. They don’t take either cash or card payment via a hand held card reader. You will need to fill in your card details, plus name and address on a form, then provide a... Voir plus
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Lisez les avis des autres
I recently switched to Calor for my bulk LPG supply. Kieren Enticott, my sales contact, made the whole process effortless for me. He clearly knew his stuff and asked all the pertinent details to exped... Voir plus
L'entreprise a répondu
Hannah R was excellent on my phone called saved me money by going direct with Calor for some new gas bottles instead of buying second hand for refill. Thanks again Hannah for your time service and kno... Voir plus
L'entreprise a répondu
I’ve had nothing but a nightmare with Calor. I was waiting to have a tank exchanged which didn’t take place due to them ‘forgetting’ to schedule my slot. The work around was a temp cylinder to keep us... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Calor
Écrit par l'entreprise
For over 90 years, Calor has supported off-grid homes and businesses with trusted alternative energy solutions - supplying gas bottles and bulk tanks, and establishing great partnerships and loyalty.
As energy evolves, so do we. Today, we're expanding our focus on sustainable energy and helping both existing and new customers transition to lower-carbon options fit for the future.
From safety and service to innovation and sustainability, we do it right.
Coordonnées de contact
Athena House, Athena Drive, CV34 6RL, Warwick, Royaume-Uni
- 0800 626 626
- quality@calor.co.uk
- www.calor.co.uk
4,7
Excellent
26 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Comment cette entreprise utilise Trustpilot
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Easy and pleasant replacement fulfillment experience...
It was easy to order a replacement cylinder online. I was kept informed of delivery date. Delivering company followed my 'if I am out' instructions and picked up old/ left the new cylinder in the out of view location.
I was texted real time when delivery was made and delivery driver responded immediately and so nicely to my checking tank was out of view.
Thank you.
11 septembre 2026
Réponse de Calor
We're delighted to hear that ordering your replacement cylinder online was easy and that you were kept informed about the delivery. It's great to know our delivery company followed your instructions and that the driver was responsive and helpful. Thank you for your positive feedback!
Friendly
Friendly, efficient and competitive pricing. It is not difficult to switch suppliers if they charge too much.
15 septembre 2026
Avis spontané
Réponse de Calor
We're delighted to hear that you found our service friendly, efficient, and competitively priced. We always strive to offer excellent value to our customers.
I have always had great service
I have always had great service from Calor Gas, today was no different. A great driver who took great care to avoid damaging any thing on my property. I just wish the cost was a little less.
24 septembre 2026
Avis spontané
Réponse de Calor
Thank you for your wonderful feedback! We're delighted to hear that you consistently receive great service and that our driver took such care. We understand your concern about the cost.
Great communication
Great communication, followed biosecurity as should. Friendly polite team.
Martin crane driver
Chris engineer
Jamie tanker
24 septembre 2026
Avis spontané
Réponse de Calor
Thank you for taking the time to leave such a positive review.
We are delighted to hear that our team provided excellent communication and adhered to biosecurity protocols. It's wonderful to know you found them friendly and polite. We will be sure to pass on your kind words to the team.
Driver Benjamin Adam
Driver Benjamin Adam, professional and respectful of the property
24 septembre 2026
Avis spontané
Réponse de Calor
Hi,
We're so glad to hear that your experience was a positive one. We appreciate you taking the time to share your kind words about Benjamin.
Very quick delivery done with care
24 septembre 2026
Avis spontané
Réponse de Calor
HI,
We appreciate your positive feedback! We are so happy to hear that your delivery was quick and handled with care.
Very happy with the service of Oliver…
Very happy with the service of Oliver bransby zachary , always very helpful
24 septembre 2026
Avis spontané
Réponse de Calor
Hi,
Thank you for taking the time to share your positive feedback.
We're delighted to hear that you were very happy with the service provided and found Oliver to be consistently helpful. We truly appreciate your kind words.
Good lad super service.
24 septembre 2026
Avis spontané
Réponse de Calor
We are so pleased to hear that you received such super service. Thank you for taking the time to share your positive feedback; it means a lot to us!
Very pleasant delivery driver
Very pleasant delivery driver, nothing too much trouble. A*
23 septembre 2026
Avis spontané
Réponse de Calor
Thank you for your wonderful review! We're delighted to hear that our delivery driver was so pleasant and that nothing was too much trouble. We truly appreciate your kind feedback.
Thanks for the delivery but from now on…
Thanks for the delivery but from now on can your delivery driver leave/not touch MY gas monitor that determines which tanks are working. You refused to replace your monitor, so I had to pay for my own. Tell delivery people to leave it alone. When this gas run out ,it wouldnt workctill I physically turned it to the full tanks. Your delivery bloke turned it back to the new tanks??? Why??? You refysed blankly to change/pay for a new monitor so its my monitor. It works different , when two tanks empty,the system wont work till you change to full tanks. Your bloke turned it to the full tanks he delivered??? I did not touch your monitor please tell your delivery not to touch the monitor just change the bottles ALONE. Thank you for you attention, G.Curtis
23 septembre 2026
Avis spontané
Réponse de Calor
Hi,
Thank you for taking the time to leave your review, and I’m pleased to hear that your delivery was completed.
I’m sorry for the frustration caused by the delivery driver. I have requested your details through Trustpilot so that we can look into this further, as I would appreciate the opportunity to understand your comments regarding the monitor and review what happened.
Thank you for bringing this to our attention.
- Emma
Matt S was very polite
Matt S was very polite , efficient and knowledgeable- an asset for Calor.
23 septembre 2026
Avis spontané
Réponse de Calor
Thank you for your wonderful review! We're so pleased to hear that our team member was polite, efficient, and knowledgeable. We truly appreciate your positive feedback.
Consistently bad customer service
Consistently bad customer service. An advisor told us they would provide with a refund for credit we had on our account, this was rejected by a manager but no one bothered to contact us to say so I had to call back again. The advisor I spoke to was argumentative on the phone, their DD system is ridiculous as you can’t have any credit back only once per year whereas other companies you can have credit back throughout the year. Terrible customer service, don’t communicate and advisors will argue with you that you are wrong even when it has been agreed by a previous advisor.
23 septembre 2026
Avis spontané
Réponse de Calor
Hi,
Thank you for taking the time to leave your review.
I’m sorry to hear about your experience and, in particular, that you were not contacted when the refund request could not be approved. I appreciate how frustrating it must have been to have to contact us again for an update.
In relation to your Budget Billing Plan, the monthly payment is based on an estimate of your annual usage and is reviewed over a 12-month plan year. As outlined in the Terms and Conditions of the Consumer Credit Agreement, an Anniversary Statement is issued at the end of each plan year to confirm the account position. Where an account is in credit by more than the equivalent of three monthly payments, an automatic refund is processed.
While we appreciate that this may differ from the approach taken by other companies, the Budget Billing Plan is designed around the estimated cost of annual usage and therefore credit balances are not normally refunded during the plan year, unless they meet the criteria outlined in the agreement.
However, I’m particularly sorry that you were not kept informed about the decision regarding your refund request and that your subsequent conversation with us left you feeling that your concerns were not being listened to.
I have requested your details through Trustpilot so that we can review what happened in your case, including the previous advice you received, and provide you with a further response.
Thank you again for bringing this to our attention.
-Emma
The driver Oliver Zachary Bransby
The driver Oliver Zachary Bransby. Is also a lovely driver to have. Helpful, polite and chatty. Helps put the bottle near the right cages.
16 septembre 2026
Avis spontané
Réponse de Calor
Thank you for taking the time to leave such a kind review. We are delighted to hear that our driver provided such helpful, polite, and chatty service, and assisted with placing the bottles. We will be sure to pass on your positive feedback.
…Perfectly on schedule
Delivery perfectly times as we were down to 35%
First delivery since the fitting of our new tank which was done efficiently and professionally
The gentleman who called today was friendly and helpful - particularly as our steps are not easy, despite clearing the ferns recently.
23 septembre 2026
Avis spontané
Réponse de Calor
Thank you for your wonderful review! We're delighted to hear that your first delivery since the new tank fitting was perfectly timed and that the installation was efficient and professional. It's great to know our delivery driver was friendly and helpful, especially with the challenging steps.
Although we were not notified that…
Although we were not notified that anyone was coming today, Matt G and Francis P turned up and were fantastic. They were very polite and friendly and hugely efficient.
23 septembre 2026
Avis spontané
Réponse de Calor
Hi,
Thank you for taking the time to leave us a review.
Please accept my apologies that you were not informed that we were attending the tank. Rest assured this has been fed back to our Engineering Team.
That said, I am pleased that Matt G and Francis P made a great impression and were efficient.
Once again thank you for your review.
-Emma
Excellent experience from a very…
Excellent experience from a very helpful engineer, Jonathan Nattress who went above and beyond to assist. Thank you!
23 septembre 2026
Avis spontané
Réponse de Calor
We're so pleased to hear about your excellent experience and that our engineer provided such helpful assistance, going above and beyond. Thank you for your kind words!
Excellent service very professional
Excellent service very professional
23 septembre 2026
Avis spontané
Réponse de Calor
Thank you for taking the time to leave us a review. We are delighted to hear that you experienced excellent and professional service. Your kind feedback is greatly appreciated.
Réponse de Calor
We are so glad to hear that our team provided you with such excellent service. Thank you for taking the time to share your positive experience!
I was originally told it would arrive…
I was originally told it would arrive on 02.09.2026 but that date went by and was told that that date on the paperwork was the earliest they could have delivered, not an actual booking. Taking that as my misunderstanding, delivery was booked therefore for 09.09.2026. Nothing arrived. A "computer glitch" they said. They arranged for 16.09.2026. Got a phone call: no delivery driver so will deliver on 21.09.2026. No delivery. Finally turned up on 23.09.2026.
Rather a good thing that I did have a spare tank.
Service really not good; people pleasant to deal with though but not a great first impression.
23 septembre 2026
Avis spontané
Réponse de Calor
Hi,
I do apologise that the delivery took longer than expected.
Fully appreciate your frustration, however I'm pleased to hear you were never off supply.
- Steve
James was great
James was great, such a nice guy. Very easy and professional service.
23 septembre 2026
Avis spontané
Réponse de Calor
Thank you for your wonderful review! We're delighted to hear that our team member provided such a nice, easy, and professional service. We truly appreciate your kind feedback.
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