Calor Avis 

James was great, such a nice guy. Very easy and professional service.

After a sight hiccup with a part they did a really good job.

Wanted to change suppliers Calaska in touch with me the rep Ryan Dayhia was amazing. He chased everything up kept in contact with me the whole time that we just sent him the photos over instead of emailing them by WhatsApp made it very easy and a smooth transition. Great job.

Very positive experience with the delivery driver Paul.
But poor experience with the overall company ordered the bottles over 2 weeks before delivery and nobody answers the phone or the put you on hold and then never ring back after getting cut off when trying to get sense of what’s happening.

Our experience with Calor has been extremely disappointing.

My understanding is that the required annual maintenance on our tank was not carried out during the previous tenancy. Its current condition has prevented us from switching suppliers, as the alternative suppliers we have approached will not take it on.

We made Calor aware of the problem three months ago, yet there is still no fix or clear solution in place. This is particularly frustrating given that I understand maintaining the tank is Calor’s responsibility under our agreement.

When we tried to leave, Calor offered us a price of 49p.

Now that we cannot switch because of the unresolved tank condition, the price has risen back to 66p. Their pricing is also more than 50% higher than the competing prices we have seen. They are "unable to match the rate" which they offered when we tried to leave.

We feel trapped: unable to move to another supplier, facing higher prices, and still waiting for Calor to resolve the issue preventing us from leaving.
The service we have received across customer care, engineering and sales has been the worst I have experienced. I have raised complaints with the regulator because the matter remains unresolved.
Based on our experience, I would strongly advise others to avoid Calor.

From placing the order over the phone to having our bulk order delivered the whole process ran smoothly. the staff were friendly and efficient , the text messages kept us up to date and the delivery driver rang with an estimated time of arrival. thank you. would definitely recommend Calor.

I was extremely impressed with Jamie and Martin who came to replace my 30 year old gas tank this morning. They were exceptionally professional, friendly and courteous throughout. They took great care to respect my property and worked efficiently and safely. Excellent service from start to finish - thank you both!

I really liked speaking to the wonderful Billy at Stoney Stanton on the phone, he very kindly sent me the July statement again though he had to point out that it was not correct. The Computer did not like me paying in a manual payment on 5th May 2026 to ensure my balance with Calor would be at Zero on the 31st of July.
What I did not like was that the Computer ignored the manual payment and said (INCORRECTLY) that I had an outstanding credit balance on 31st July and changed my preferred D/D amount Monthly down so I would have had a shortfall from the beginning of this new financial year of over £100 towards my first LPG delivery in December!
I have today made a manual payment of the difference towards my December delivery so that I won't need to make such a HUGE manual payment in December to ensure I do not get into arrears in the coming year. 23/9/26 I am VERY impressed because not only did the marvellous Billy raise the problem with Calor's IT gurus on 22/9/26 but Steve from Calor emailed me with an update and said the IT department IS looking into this IT glitch.
As a former IT person in a Bank these sorts of computer errors were NEVER ignored during my career. The Computer provides a record of the manual payments on statements therefore it should not ignore them and send out incorrect Statements to Customers. Manual payments are as valid as Direct Debit payments.

Daisy and Ryan always on hand to sort things out or give advice. Nothing has been too much trouble.
First class service.

National company that was able to provide support and contact at a local level. Rang late on a Friday afternoon but nothing was too much trouble for Berkeley Griffin ( Sales Professional ) , he was polite, friendly and explained the process very clearly. Followed up emails either telephone contact. Great customer service!

Had a new Gas tank installed but I kept smelling gas afterwards and so were my neighbours so I gave Calor Gas a call to report it. A very nice man named Andy Hopkins was with me within a couple of hours of my call and after examining the tank managed to locate the problem and fix it for me. I have since been around the tank but thankfully there is no smell of gas now.

Lovely Chap very helpful and informative
Daryl Harrison
Omre

Quick easy to order and product arrived quick

I contacted three different companies to compare costs and find the best option for setting up a long term account. Alice from Calor stood out straight away with her excellent communication and helpful approach.

She was quick to respond to all of my questions and made the process of setting up an account straightforward and hassle free. Alice was extremely pleasant and professional to deal with throughout, which made a real difference.

I would highly recommend Alice and Calor to anyone looking for a reliable LPG service and a company that genuinely provides great customer service.

Brilliant all round service and the guys were very helpful and polite.
Thank you

Darren was polite and professional. He not only delivered the bottled gas but checked all the fittings for them. Something needed replacing which was done quickly and efficiently. I’m always reassured by the thoroughness of the Calor Gas employees. Thank you.

Good communication

Excellent service from ordering through to delivery! Friendly, professional and courteous staff.

Easy to use website with clarity and good information.
Delivery on time as stated.
Good customer service.
Thank you Calor