The payment system is archaic. They don’t take either cash or card payment via a hand held card reader. You will need to fill in your card details, plus name and address on a form, then provide a... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I recently switched to Calor for my bulk LPG supply. Kieren Enticott, my sales contact, made the whole process effortless for me. He clearly knew his stuff and asked all the pertinent details to exped... Voir plus
L'entreprise a répondu
I’ve had nothing but a nightmare with Calor. I was waiting to have a tank exchanged which didn’t take place due to them ‘forgetting’ to schedule my slot. The work around was a temp cylinder to keep us... Voir plus
L'entreprise a répondu
Hannah R was excellent on my phone called saved me money by going direct with Calor for some new gas bottles instead of buying second hand for refill. Thanks again Hannah for your time service and kno... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Calor
Écrit par l'entreprise
For over 90 years, Calor has supported off-grid homes and businesses with trusted alternative energy solutions - supplying gas bottles and bulk tanks, and establishing great partnerships and loyalty.
As energy evolves, so do we. Today, we're expanding our focus on sustainable energy and helping both existing and new customers transition to lower-carbon options fit for the future.
From safety and service to innovation and sustainability, we do it right.
Coordonnées de contact
Athena House, Athena Drive, CV34 6RL, Warwick, Royaume-Uni
- 0800 626 626
- quality@calor.co.uk
- www.calor.co.uk
4,7
Excellent
26 k avis
Demande des avis aux clients
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Excellent service from Matt, Andy and James
A huge thank you to Matt, Andy and James who came to replace our LPG tank.
From start to finish they were polite, friendly, informative and extremely professional.
They were considerate, approachable and happy to answer any questions we had.
We wouldn’t hesitate to recommend them. Excellent service thank you Matt Andy and James
18 septembre 2026
Avis spontané
Réponse de Calor
Hi,
Thank you for taking the time to share such wonderful feedback. We’re delighted to hear that Matt, Andy and James provided such a positive experience while replacing your LPG tank.
It’s great to know they were polite, friendly and professional throughout, while keeping you informed and taking the time to answer your questions. We’ll be sure to pass your kind comments on to Matt, Andy and James.
Thank you again
Réponse de Calor
Hi,
Thank you for your lovely feedback. We’re pleased to hear that everything has been good and that you’ve been happy with the service you’ve received.
We really appreciate you taking the time to share your experience with us.
Excellent service
Very helpful, kind and courteous team both in the Sales Department and depot - my call to make an order was at the end of the working day and despite that the team were very efficient at helping me effect an order. Have been a customer for many years and have always appreciated the excellent service I have received. Thank you.
16 septembre 2026
Avis spontané
Réponse de Calor
Hi,
Thank you for your wonderful feedback.
We’re delighted to hear that both our Sales Department and depot team were helpful, kind and courteous, particularly when you contacted us towards the end of the working day.
It’s fantastic to know that you’ve consistently received excellent service over the years.
Great service!
Came to replace our gas tank - couldn't have been more efficient and friendly - thank you!
2 septembre 2026
Avis spontané
Réponse de Calor
Hi,
Thank you for your lovely feedback. We’re delighted to hear that the team who replaced your gas tank were both efficient and friendly, and that you were so pleased with the service.
Réponse de Calor
Hi,
Thank you for your feedback. We’re pleased to hear that you found the transaction easy and that your delivery arrived at the time you requested.
We really appreciate you taking the time to share your experience with us.
Réponse de Calor
Hi,
Thank you for your fantastic feedback. We’re delighted to hear that you were so pleased with the service you received.
We really appreciate you taking the time to share your experience with us.
Réponse de Calor
Hi,
Thank you for your feedback. We’re pleased to hear that your delivery arrived on time and that you were happy with the service.
We really appreciate you taking the time to share your experience with us.
Brilliant service ordered on the…
Brilliant service ordered on the evening delivered next morning great !!
16 septembre 2026
Réponse de Calor
Hi,
Thank you for your fantastic feedback. We’re delighted to hear that you received such a quick and efficient service, with your order placed in the evening and delivered the following morning.
We really appreciate you taking the time to share your experience with us.
Experience ordering was easy to do…
Experience ordering was easy to do and delivery was a good experience. Delivery man came over to me as been friendly and helpful. Overall a great experience.
11 septembre 2026
Réponse de Calor
Hi,
Thank you for your lovely feedback. We’re delighted to hear that you found the ordering process easy and that your delivery was a positive experience.
It’s great to know that our delivery driver was friendly and helpful, and that you had such a great experience overall. We really appreciate you taking the time to share your feedback with us.
Had a leaky bottle still waiting for…
Had a leaky bottle still waiting for replacement
15 septembre 2026
Réponse de Calor
Hi,
Thank you for leaving us a review,
Please accept my apologies for the issues you are facing with your cylinder.
I have passed your details to our Bottle Shop Team to get in touch with you directly.
Thank you for your understanding.
-Emma
Kieren Enticott made whole experience…
Kieren Enticott made whole experience smooth and easy to conduct switch to Calor
18 septembre 2026
Avis spontané
Réponse de Calor
Hi,
Thank you for your lovely feedback. We’re delighted to hear that Kieren Enticott made your switch to Calor such a smooth and straightforward experience.
We’ll be sure to pass your kind comments on to Kieren, as we’re sure she’ll be pleased to know how much you appreciated her support.
Thank you
Joe march was very friendly and explained…
Joe was very friendly and explained everything and was reassuring
16 septembre 2026
Avis spontané
Réponse de Calor
Hi,
Thank you for your lovely feedback. We’re delighted to hear that Joe March was friendly, took the time to explain everything clearly and helped to put you at ease.
We’ll be sure to pass your kind comments on to Joe, and we really appreciate you taking the time to share your experience.
Réponse de Calor
Hi,
Thank you for your feedback. We’re pleased to hear that you found our service simple and reliable, and that our delivery driver was pleasant and friendly.
We really appreciate you taking the time to share your experience with us.
Driver came in time carried the bottle…
Driver came in time carried the bottle to our door
15 septembre 2026
Réponse de Calor
Hi,
Thank you for your feedback. We’re pleased to hear that your delivery arrived on time and that the driver was happy to carry the cylinder through to your door.
We really appreciate you taking the time to share your experience with us.
Amazing service
Amazing service, Andy was fantastic and sorted the issue
18 septembre 2026
Avis spontané
Réponse de Calor
Hi,
Thank you for your fantastic feedback. We’re delighted to hear that Andy provided such great service and was able to resolve the issue for you.
We’ll be sure to pass your kind comments on to Andy, and we really appreciate you taking the time to share your experience.
The team of Wayne
The team of Wayne, Lee B and Lee L were fantastic. They came, did the job and left with no hassle
18 septembre 2026
Avis spontané
Réponse de Calor
Hi,
Thank you for your fantastic feedback. We’re delighted to hear that Wayne, Lee B and Lee L provided such a smooth and hassle-free service.
It’s great to know that the team completed the job efficiently and made the whole experience so straightforward. We’ll be sure to pass your kind comments on to Wayne, Lee B and Lee L.
Had a great delivery today from…Luke @ Calor
Had a great delivery today from Luke.M,so helpful and isn’t afraid of helping us out @Festival Gas ,which is much appreciated on our busy schedules…..🙏
18 septembre 2026
Avis spontané
Réponse de Calor
Hi,
Thank you for your fantastic feedback. We’re delighted to hear that Luke M provided such a great delivery service and was so helpful in supporting you and the team at Festival Gas.
It’s wonderful to know that Luke went out of his way to help, particularly during your busy schedules. We’ll be sure to pass your kind comments on to him.
Réponse de Calor
Hi,
Thank you for taking the time to leave us a review.
It’s wonderful to know that you continue to be happy with the service you receive from Calor.
Your ongoing support means a great deal to us, and we look forward to continuing to provide you with the same high level of service.
NEVER BUY CALOR PATIO GAS
IF YOU NEED A NEW GAS BOTTLE FOR A BBQ NEVER EVER GET CALOR!!!
literally go to any other company.
Search online before hand and check that there are multiple suppliers near you but never buy the initial bottle from calor.
1st
They will take a massive deposit. That you will never get back.
2nd
When it runs out you have a nightmare getting a refill. I’ve been empty for 4 months. Every stockist out of stock.
I wanted to contact calor and their website blocks you from contacting unless you have an online account. And you can only make an online account if you already have an account number.
I spent ages trying and gave up.
I googled and tried 5 different phone numbers and eventually for a WhatsApp link.
The person on WhatsApp was horrific!!
Basically told me .”tough luck” You get it when it’s in stock and off..
don’t like tough.
I demanded my deposit back, so I could go to flogas
You ONLY get half your deposit back IF you hold the initial piece of paper when you first got the 1st bottle. From years ago. I’ve moved house twice since then!!!
So they said. Tough luck, sit and wait. I have to drive round trying to find stock till it’s restocked.
I’ve gone the whole summer without gas. Not 1 bbq this year at all. And they don’t care one bit,
They are rude. You helpful.
So much so I’m going to report them to trading standards
Companies like this should be shut down.
They only care if you have the giant on site business gas
Bbq Tough luck, your fault for buying from them
Their online find a stockist map online is terrible hard to navigate. And most of the phone numbers of the stockists are wrong!! You then need to google latest contact details.
Morrisons stores? Don’t even bother Morrisons sold them all off and you can’t phone them in advance you have to travel to find out!!
They have literally run rings around me. Ruined my whole summer. And blocked me.
The only offer,,, I could go to a local stockist. Give them the bottle back and get £7. So they made £100s reselling it because they are short of bottles and need them back
They now charge £80 a bottle to refill I’msure the last refill was £38, It’s extortionate. Horrific service. From staff who don’t care 1 bit.
I now have to walk away. Start over. Go to flogas. Pay a new deposit. And will have to buy a new regulator for my bbq.
What a joke.
NASTY NASTY COMPANY WITH NASTY NASTY STAFF WHO DONT CARE ONE BIT!!!
You have been warned NEVER EVER BUY OR TRUST CALOR
Added after dreadful reply
You cannot even see your own faults in yourself as you are writing this.
1, I was told with the paperwork Iwould always get the deposit back. HENSE IT BEING CALLED A BLOODY DEPOSIT. Not a setup fee.
Trading standards need to seriously get hold of you!! And I will be seeking mine out as I’llneber buy gas from you again for life!!
2, just listen to yourself… you charge £40 minimum for a deposit that’s basically us paying to have the bottle made And you expect and wait and hope for 100s/1000s of customers to just give them back at a loss. Loosing every penny of a “deposit” Why would anyone? They would be better off sticking in the garage for 20 years and wait to see if it becomes a requirement again. Why would anyone give up the money and be charged again?? These rules are barbaric and are just theft of customers money There is no doubting yourcylinders. There no way Icould bring in a fake one or something. Your business literally is built on returns or you can’t supply the gas. And yet you rob your customers
RENAME THE DEPOSIT to what it is. “INNITIAL FINE FOR WANTING TO TRANSPORT AND STORE GAS. “
It’s not a disposable bottle of it was you would have a point for charging for the bottle. But you don’t
If you sell me a “bottle” forget the gas. And the bottle is 100% reuseable. Then the value hast changed and you need to buy it off me at that price. Or that price less admin. At most.
You bank on the fact that the average home won’t empty a bbq bottle within1 year.
You bank on people not keeping apiece of paper for years
You bank on people just accepting it!!
But it’s wrong, it’s criminal.
And I’m now going to write to my MP about it
And trading standards.
This needs banning for good accross the industry. You are just ripping people off and noones stopping you, Till now!! Now you have a war on
17 septembre 2026
Avis spontané
Réponse de Calor
Hi,
Thank you for taking the time to leave us a review.
Please accept my apologies for the frustration and disappointment you have experienced. I’m particularly sorry to hear that you have been without gas for several months and, as a result, have been unable to enjoy a BBQ this summer.
I’m also sorry for how you were left feeling after contacting us. This is not the experience we want our customers to have, and I have requested your details through Trustpilot so we can look into the conversation and understand what happened.
In relation to your Cylinder Refill Agreement (CRA), the refund available depends on when the agreement was taken out and the Terms and Conditions that applied at the time. Under our current Terms and Conditions, 50% of the CRA charge is refundable if the cylinder is returned within the first year, 25% during the second year, and no refund is payable after two years. The original CRA paperwork is also required to process an eligible refund.
I’m also sorry that you have experienced such difficulty finding a replacement 13kg cylinder. We are aware of wider availability issues affecting some cylinder sizes, and our Management Team is working to improve stock levels across the network. We have increased the number of cylinders in circulation and are also encouraging the return of cylinders that are no longer required, including offering payment for eligible returns.
I appreciate that this does not change the difficulties you have personally experienced. I have also noted your concerns regarding our stockist finder, inaccurate contact information and the difficulties you experienced when trying to contact us without an online account and have fed this back internally.
The £7.50 offered for returning your cylinder is separate from the CRA refund arrangements and forms part of our efforts to increase the number of cylinders available within the network.
Regarding pricing, Calor provides recommended retail prices for guidance; however, our authorised stockists are independent businesses and set their own retail prices, so prices can vary between locations.
Once we receive your details through Trustpilot, we can investigate the WhatsApp conversation, the Morrisons stockist you referred to and the difficulties you experienced in finding an available cylinder.
Thank you again for bringing your concerns to our attention.
-Emma
The driver Oliver Bransby was very…
The driver Oliver Bransby was very helpful and polite
The company Calor is very helpful and professional. Fantastic service. Thank you 🤩
18 septembre 2026
Avis spontané
Réponse de Calor
Hi,
Thank you for your fantastic feedback. We’re delighted to hear that Oliver Bransby provided such a helpful and polite service, and that you’ve found Calor to be professional and helpful overall.
We’ll be sure to pass your kind comments on to Oliver and the wider team. It’s wonderful to know you were so pleased with the service.
Thank you again
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