I ordered 2 x 47kg cylinders on September 21st, thinking my 2 current cylinders were empty. When the delivery arrived on Thursday 24th, the driver realised that one cylinder was still full, so only... Voir plus
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Lisez les avis des autres
The payment system is archaic. They don’t take either cash or card payment via a hand held card reader. You will need to fill in your card details, plus name and address on a form, then provide a... Voir plus
L'entreprise a répondu
I recently switched to Calor for my bulk LPG supply. Kieren Enticott, my sales contact, made the whole process effortless for me. He clearly knew his stuff and asked all the pertinent details to exped... Voir plus
L'entreprise a répondu
I’ve had nothing but a nightmare with Calor. I was waiting to have a tank exchanged which didn’t take place due to them ‘forgetting’ to schedule my slot. The work around was a temp cylinder to keep us... Voir plus
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À propos de l'entreprise
À propos de Calor
Écrit par l'entreprise
For over 90 years, Calor has supported off-grid homes and businesses with trusted alternative energy solutions - supplying gas bottles and bulk tanks, and establishing great partnerships and loyalty.
As energy evolves, so do we. Today, we're expanding our focus on sustainable energy and helping both existing and new customers transition to lower-carbon options fit for the future.
From safety and service to innovation and sustainability, we do it right.
Coordonnées de contact
Athena House, Athena Drive, CV34 6RL, Warwick, Royaume-Uni
- 0800 626 626
- quality@calor.co.uk
- www.calor.co.uk
4,7
Excellent
26 k avis
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The team of Wayne
The team of Wayne, Lee B and Lee L were fantastic. They came, did the job and left with no hassle
18 septembre 2026
Avis spontané
Réponse de Calor
Hi,
Thank you for your fantastic feedback. We’re delighted to hear that Wayne, Lee B and Lee L provided such a smooth and hassle-free service.
It’s great to know that the team completed the job efficiently and made the whole experience so straightforward. We’ll be sure to pass your kind comments on to Wayne, Lee B and Lee L.
Had a great delivery today from…Luke @ Calor
Had a great delivery today from Luke.M,so helpful and isn’t afraid of helping us out @Festival Gas ,which is much appreciated on our busy schedules…..🙏
18 septembre 2026
Avis spontané
Réponse de Calor
Hi,
Thank you for your fantastic feedback. We’re delighted to hear that Luke M provided such a great delivery service and was so helpful in supporting you and the team at Festival Gas.
It’s wonderful to know that Luke went out of his way to help, particularly during your busy schedules. We’ll be sure to pass your kind comments on to him.
Réponse de Calor
Hi,
Thank you for taking the time to leave us a review.
It’s wonderful to know that you continue to be happy with the service you receive from Calor.
Your ongoing support means a great deal to us, and we look forward to continuing to provide you with the same high level of service.
NEVER BUY CALOR PATIO GAS
IF YOU NEED A NEW GAS BOTTLE FOR A BBQ NEVER EVER GET CALOR!!!
literally go to any other company.
Search online before hand and check that there are multiple suppliers near you but never buy the initial bottle from calor.
1st
They will take a massive deposit. That you will never get back.
2nd
When it runs out you have a nightmare getting a refill. I’ve been empty for 4 months. Every stockist out of stock.
I wanted to contact calor and their website blocks you from contacting unless you have an online account. And you can only make an online account if you already have an account number.
I spent ages trying and gave up.
I googled and tried 5 different phone numbers and eventually for a WhatsApp link.
The person on WhatsApp was horrific!!
Basically told me .”tough luck” You get it when it’s in stock and off..
don’t like tough.
I demanded my deposit back, so I could go to flogas
You ONLY get half your deposit back IF you hold the initial piece of paper when you first got the 1st bottle. From years ago. I’ve moved house twice since then!!!
So they said. Tough luck, sit and wait. I have to drive round trying to find stock till it’s restocked.
I’ve gone the whole summer without gas. Not 1 bbq this year at all. And they don’t care one bit,
They are rude. You helpful.
So much so I’m going to report them to trading standards
Companies like this should be shut down.
They only care if you have the giant on site business gas
Bbq Tough luck, your fault for buying from them
Their online find a stockist map online is terrible hard to navigate. And most of the phone numbers of the stockists are wrong!! You then need to google latest contact details.
Morrisons stores? Don’t even bother Morrisons sold them all off and you can’t phone them in advance you have to travel to find out!!
They have literally run rings around me. Ruined my whole summer. And blocked me.
The only offer,,, I could go to a local stockist. Give them the bottle back and get £7. So they made £100s reselling it because they are short of bottles and need them back
They now charge £80 a bottle to refill I’msure the last refill was £38, It’s extortionate. Horrific service. From staff who don’t care 1 bit.
I now have to walk away. Start over. Go to flogas. Pay a new deposit. And will have to buy a new regulator for my bbq.
What a joke.
NASTY NASTY COMPANY WITH NASTY NASTY STAFF WHO DONT CARE ONE BIT!!!
You have been warned NEVER EVER BUY OR TRUST CALOR
Added after dreadful reply
You cannot even see your own faults in yourself as you are writing this.
1, I was told with the paperwork Iwould always get the deposit back. HENSE IT BEING CALLED A BLOODY DEPOSIT. Not a setup fee.
Trading standards need to seriously get hold of you!! And I will be seeking mine out as I’llneber buy gas from you again for life!!
2, just listen to yourself… you charge £40 minimum for a deposit that’s basically us paying to have the bottle made And you expect and wait and hope for 100s/1000s of customers to just give them back at a loss. Loosing every penny of a “deposit” Why would anyone? They would be better off sticking in the garage for 20 years and wait to see if it becomes a requirement again. Why would anyone give up the money and be charged again?? These rules are barbaric and are just theft of customers money There is no doubting yourcylinders. There no way Icould bring in a fake one or something. Your business literally is built on returns or you can’t supply the gas. And yet you rob your customers
RENAME THE DEPOSIT to what it is. “INNITIAL FINE FOR WANTING TO TRANSPORT AND STORE GAS. “
It’s not a disposable bottle of it was you would have a point for charging for the bottle. But you don’t
If you sell me a “bottle” forget the gas. And the bottle is 100% reuseable. Then the value hast changed and you need to buy it off me at that price. Or that price less admin. At most.
You bank on the fact that the average home won’t empty a bbq bottle within1 year.
You bank on people not keeping apiece of paper for years
You bank on people just accepting it!!
But it’s wrong, it’s criminal.
And I’m now going to write to my MP about it
And trading standards.
This needs banning for good accross the industry. You are just ripping people off and noones stopping you, Till now!! Now you have a war on
17 septembre 2026
Avis spontané
Réponse de Calor
Hi,
Thank you for taking the time to leave us a review.
Please accept my apologies for the frustration and disappointment you have experienced. I’m particularly sorry to hear that you have been without gas for several months and, as a result, have been unable to enjoy a BBQ this summer.
I’m also sorry for how you were left feeling after contacting us. This is not the experience we want our customers to have, and I have requested your details through Trustpilot so we can look into the conversation and understand what happened.
In relation to your Cylinder Refill Agreement (CRA), the refund available depends on when the agreement was taken out and the Terms and Conditions that applied at the time. Under our current Terms and Conditions, 50% of the CRA charge is refundable if the cylinder is returned within the first year, 25% during the second year, and no refund is payable after two years. The original CRA paperwork is also required to process an eligible refund.
I’m also sorry that you have experienced such difficulty finding a replacement 13kg cylinder. We are aware of wider availability issues affecting some cylinder sizes, and our Management Team is working to improve stock levels across the network. We have increased the number of cylinders in circulation and are also encouraging the return of cylinders that are no longer required, including offering payment for eligible returns.
I appreciate that this does not change the difficulties you have personally experienced. I have also noted your concerns regarding our stockist finder, inaccurate contact information and the difficulties you experienced when trying to contact us without an online account and have fed this back internally.
The £7.50 offered for returning your cylinder is separate from the CRA refund arrangements and forms part of our efforts to increase the number of cylinders available within the network.
Regarding pricing, Calor provides recommended retail prices for guidance; however, our authorised stockists are independent businesses and set their own retail prices, so prices can vary between locations.
Once we receive your details through Trustpilot, we can investigate the WhatsApp conversation, the Morrisons stockist you referred to and the difficulties you experienced in finding an available cylinder.
Thank you again for bringing your concerns to our attention.
-Emma
The driver Oliver Bransby was very…
The driver Oliver Bransby was very helpful and polite
The company Calor is very helpful and professional. Fantastic service. Thank you 🤩
18 septembre 2026
Avis spontané
Réponse de Calor
Hi,
Thank you for your fantastic feedback. We’re delighted to hear that Oliver Bransby provided such a helpful and polite service, and that you’ve found Calor to be professional and helpful overall.
We’ll be sure to pass your kind comments on to Oliver and the wider team. It’s wonderful to know you were so pleased with the service.
Thank you again
Delivery driver Colin excellent very…
Delivery driver Colin excellent very helpful and polite,
18 septembre 2026
Avis spontané
Réponse de Calor
Hi,
Thank you for your lovely feedback. We’re pleased to hear that Colin provided an excellent service and was so helpful and polite during your delivery.
We’ll be sure to pass your kind comments on to Colin. We really appreciate you taking the time to share your experience with us.
Have to say my experience with Rosie at…
Have to say my experience with Rosie at headoffice was excellent! The support and expertise she provided was amazing and we felt it could not have been better. A true asset to Calor
18 septembre 2026
Avis spontané
Réponse de Calor
Thank you for taking the time to share your fantastic feedback. We're delighted to hear that your experience with our team member at head office was excellent. It's wonderful to know that the support and expertise provided were amazing and that you felt it could not have been better. We'll be sure to pass your kind comments on.
Great service
Great service. Always happy positive driver ( Russell Davies)experience with our delivery
18 septembre 2026
Avis spontané
Réponse de Calor
Thank you for your wonderful review!
We're delighted to hear that you consistently receive great service and have such a positive experience with your deliveries. It's fantastic to know that our driver always provides excellent and happy service.
Réponse de Calor
We appreciate your continued support and are so glad that our team consistently provides excellent service for you.
Friendly and Efficient Calor Tank Inspection.
Engineer, Joe March, arrived to conduct the Calor tank inspection having previously given me a courtesy call regarding a suitable time to visit.
Joe was very personable, polite, efficient and professional. Explained what the inspection was about and that it was registered and how long it was valid.
18 septembre 2026
Avis spontané
Réponse de Calor
Thank you for your positive feedback. We're delighted to hear that our engineer provided a professional and efficient service during your tank inspection. It's great to know that the process was clearly explained and that you had such a good experience.
Easy to browse web site make selection…
Easy to browse web site make selection and the rest is sorted.
8 septembre 2026
Réponse de Calor
Thank you for your wonderful feedback! We're so pleased to hear that you found our website easy to browse and that the selection process was smooth for you. We appreciate you taking the time to share your positive experience.
The chap (Tim) that delivers to me is…
The chap (Tim) that delivers to me is always super friendly and helpful. He has always got a few ‘dad jokes’ to tell me to brighten up my day.
17 septembre 2026
Avis spontané
Réponse de Calor
We appreciate you sharing your positive experience! We're so glad to hear that our delivery team member is friendly, helpful, and brightens your day.
Had a telemetry engineer
Had a telemetry engineer, Phil Deans, come out to fix an issue he did a good job and had clear communication.
18 septembre 2026
Avis spontané
Réponse de Calor
Thank you for your fantastic feedback. We're delighted to hear that our telemetry engineer provided such good service and maintained clear communication throughout. We appreciate you taking the time to share your positive experience.
I called on September 17th to Calor in…
I called on September 17th to Calor in Middlesborough to request a call from the driver when the delivery was imminent so I could ensure free-access but no call was made. It was fortunate that no cars were in the way - PLEASE could Calor Call me on 07966150216 before delivery!!
18 septembre 2026
Avis spontané
Réponse de Calor
Hi Harry,
Please accept my apologies for the delivery issues.
I've checked the delivery instructions on the system, and it does clearly advise drivers to call an hour prior to making a delivery.
I'm unsure as to why the driver on this occasion did not call, however, I will provide feedback to the driver's Team Leader to ensure that the delivery instructions are abided by.
- Gary
Réponse de Calor
Thank you for your wonderful review! We're delighted to hear that you found our service easy to use and that your delivery was fast with a friendly driver. We truly appreciate your kind feedback.
Always a pleasure to deal with Shaun…
Always a pleasure to deal with Shaun Snowden when he delivers, nothings an issue always helpful, very nice chap
18 septembre 2026
Avis spontané
Réponse de Calor
Thank you for your wonderful feedback. We're delighted to hear that our team member consistently provides excellent service and is always helpful. We appreciate your kind comments!
Réponse de Calor
Thank you for taking the time to leave us a review. We're delighted to hear that you were pleased with our prompt delivery and great service. We really appreciate your positive feedback.
Telemetry Engineer Visit
Had a visit from Telemetry Engineer Phil Deans today to fit Calor Telemetry to our existing underground tank. Have to say Phil was brilliant….first job he tackled was calming down our excitable dog to stop the frenetic barking then he explained what he was going to do and got cracking. Very tidy workman ( important when you’ve got a dog who sees tools as toys ) and extremely considerate of our property. Job finished, he checked to emergency shut off valve and noticed the contact number sticker was out of date so replaced that. Really nice guy, competent and professional and a great ambassador for Calor
17 septembre 2026
Avis spontané
Réponse de Calor
Thank you for sharing such wonderful feedback about your recent visit from one of our telemetry engineers. We are absolutely delighted to hear that he provided such a professional and considerate service. It's fantastic to know that he not only completed the job efficiently but also showed such care for your property and even calmed your excitable dog! We appreciate you highlighting his attention to detail and his excellent representation of our company.
Very neat and tidy job well executed
Very neat and tidy job well executed - 5star for me
Thanks to Gary and Dean
17 septembre 2026
Avis spontané
Réponse de Calor
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that the job was neat, tidy, and well-executed. We'll be sure to pass your kind feedback on to the team.
Chisom - Risk assessment
Chisom, a member of the Risk Assessment ( Customer Engineering Coordinator) was very helpful and communicative both on the phone and email.
17 septembre 2026
Avis spontané
Réponse de Calor
Thank you for taking the time to leave such a positive review.
We're delighted to hear that our Customer Engineering Coordinator was very helpful and communicative, both over the phone and via email. We'll be sure to pass your kind feedback on to the team.
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