We hired a car through Canadian Affaif for our holiday in Nova Scottia. The package included 2nd driver and zero excess. The price was much cheaper than the competition, the car (hired from Avis) was... Voir plus
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this review refers to only the holiday booking process. In my humble opinion, one would expect the booking process to be good. The true measure of a tour operator should be sort after the holiday has... Voir plus
I spent a lot of time reviewing options for car hire within multiple sites, all offering various deals, but none could match what Canadian Affair could do. They even included the very important 'suppl... Voir plus
L'entreprise a répondu
Customer service was top notch. Avis doing what i expected from all car rentals, tried to charge extra for 2nd driver and then for 1/8 tank after refilling and driving just 11km. Canadian affair was a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Voyagiste
- Agence de location de voitures
- Agence de croisières
- Site de recherche de vols
- Hôtel
- Agence de voyages
Écrit par l'entreprise
Our fantastic new office space in London Paddington is bright, modern and ready to welcome you. Settle down in our comfortable seats as a Canada Travel Expert talks you through all the fine details of your big trip. Between your passionate travel consultant and an interactive TV screen, there will be plenty of inspiration.
Welcome to Canada
Écrit par l'entreprise
- Talk to us today
- Canada is epic and rich in adventures. A destination of discovery that has something for everyone. As the UK’s award-winning Tour Operator that specialises in travel to Canada, we are dedicated to creating exceptional, once in a lifetime experiences. Whether you opt for one of our tried and tested iconic itineraries or a tailor-made trip to suit your exact needs, you are sure to return with memories that will last a lifetime. Speak to our Canada Travel Experts to help you book your dream holiday: 0207 616 9167
- The Canada Travel Experts
- We’ve spent more than 25 years exploring Canada, seeking out the things we think you’ll love. Every visit ensures we keep our finger on the pulse to maintain our intimate knowledge of the country, from its cities and wildernesses to the best places to eat. When you book with us, you book with the experts.
- World-class partners
- You’ll be able to choose holidays from our world-class partners like Holland America Line cruises, Rocky Mountaineer train tours, Fairmont hotels and Avis car hire. We handpick the companies we work with to make sure you have a quality and reliable experience.
- Tailor-made experiences
- Visit our website and you’ll find carefully curated tours with flights, vehicle hire, hotels and our favourite locations included in the package. But the best part? All our tours can be tailor-made. Just call us to explore your options and talk through the sights you’d love to see. We’ll make sure you don’t miss a thing.
- Award-winning holidays
- Thanks to the votes of our happy customers, we’ve received gongs at the British Travel Awards for the last four years in a row, including the Gold Award for Best Holiday Company to Canada (Large) and the Silver Award for Best Rail Holiday Company (Large).
- Price Match Guarantee
- Canada has been our business since 1995. Our strong and enduring relationships with suppliers mean we can promise you unbeatable prices. In the rare eventuality you find the same Canadian holiday elsewhere for cheaper, we'll match it. That way you're guaranteed the best price on all our holidays, every time.
- UK-based travel consultants
- Our advisors are our greatest asset. Call them yourself and you’ll soon find that their passion and enthusiasm for Canada is infectious. Whether you’re planning a special anniversary, a family getaway or the retirement trip of a lifetime, our advisors will bring your holiday dreams to life.
Coordonnées de contact
1st floor, 10 Eastbourne Terrace, W2 6LG, London, Royaume-Uni
- 0207 616 9167
- mail@canadianaffair.com
- www.canadianaffair.com
4,5
Excellent
4 k avis
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Please clone Mark Carson :)
I’ve just had a call with Mark Carson, because I wanted to discuss changing my flights. He was amazing!! Mark was very professional, courteous and friendly. It made such a change to have a proper, (and effective) conversation with a call centre associate. My call was answered very quickly as well, which was another lovely surprise. Please clone Mark Carson throughout all call centres :)
24 mars 2025
Avis spontané
Réponse de Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts Mark we are delighted to hear this fantastic feedback and we will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great holiday when you go on vacation.
Kind Regards
Allan
Customer Service
Réponse de Canadian Affair
Good Afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts we are happy to hear this kind feedback this is the level of service we expect.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Diligent and so helpful
We’ve just booked with Canadian affair. Richard was so helpful and very knowledgeable helping us plan our holiday. We’ve left it late to book and so the team had quite a challenge getting us booked into the places we wanted but they persisted and have come up trumps and great alternatives. Thank you so much.
4 février 2025
Réponse de Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts Richard we are delighted to hear this wonderful feedback and we will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great holiday when you go on your trip.
Kind Regards
Allan
Customer Service
Mark did a superb job
Mark did a superb job in understanding our holiday and proposing a programme that we signed up to.
28 février 2025
Réponse de Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts Mark we are thrilled to hear this fantastic feedback and we will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great holiday when you go on your vacation.
Kind Regards
Allan
Customer Service
Andrew was very helpful
Andrew was very helpful, I had lots and lots of questions which he answered everyone of them. Just got 19months to wait to go on a trip of a lifetime
28 février 2025
Réponse de Canadian Affair
Good Morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel expert Andrew we are pleased to hear this lovely feedback and we will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have an amazing holiday when you go on your travels.
Kind Regards
Allan
Customer Service
Great Experience
Canadian Affair are an absolute pleasure to deal with. The advisors are very knowledgeable about the destinations and provide great advice.
28 février 2025
Réponse de Canadian Affair
Good Morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts we are delighted to hear this wonderful feedback and we will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Réponse de Canadian Affair
Good Morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts we are happy to hear this kind feedback and we will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Car rental and Canadian trains
Car rental in Victoria, BC - good service and price, car as described with Avis
Booking trains for Canada with very good service at Destination Travel Show in January at Olympia, London. All trains booked with accommodation in 2 hours
26 février 2025
Réponse de Canadian Affair
Good Morning,
Thank you for your kind review and your kind feedback we are pleased to have met your expectations this is the level of standard we aim for at Canadian Affair.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Very helpful assistant, great locations and arrangements. We shall see how it turns out
Very helpful assistant and what looks like a very suitable holiday booked in great looking places and accommodation. The surprise was that this was not a pre-configured trip as suggested by the promotional material. Arranged car hire allowed for older drivers and with zero excess. Convenient flights by air Canada from LHR.
19 février 2025
Réponse de Canadian Affair
Good Afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts we are delighted to hear this fantastic feedback and we will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great trip when you go on your holiday.
Kind Regards
Allan
Customer Service
Very helpful
Very helpful, gave us good advice. Looking forward to our trip to Western Canada, every intention of using Canadian Affair for our next trip to Eastern Canada and Niagra.
18 février 2025
Réponse de Canadian Affair
Good Afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts we are delighted to hear this lovely feedback and we will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great trip when you go on holiday.
Kind Regards
Allan
Customer Service
Réponse de Canadian Affair
Good Morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts we are thrilled to hear this great feedback and we will pass this on and hope we met your expectations.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Staff were brilliant,
Staff were brilliant,
Gave us a couple of options for our travel plans,
Made life very easy,have send before and will use again.
20 février 2025
Réponse de Canadian Affair
Good Morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts we are delighted to hear this lovely feedback and we will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great holiday when you go on your travels.
Kind Regards
Allan
Customer Service
Overall good service but could be even better
Everyone I spoke to was great however I did have follow up myself twice in relation to not receiving the revised quote or the final booking confirmation. When I did call only one of the items I had asked for had been incorporated into the new quote but I was able to get the other prices over the phone. I then had to call back again to request the final confirmation which after paying a £1k deposit over the phone is a bit unsettling. Apparently this was stuck in a hold for some reason but was quickly sent to me whilst I was on the call. The call wait times vary and I did spend at least 15 mins one day just waiting to get through so recommend calling mid morning and mid week if you can! Good value for money overall and as I said the staff were all really helpful just a few hiccups.
20 février 2025
Réponse de Canadian Affair
Good Morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts. We do apologise for the delay in getting through. we will pass this information on for future reference.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Réponse de Canadian Affair
Good Morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts we are delighted to hear this great feedback and we will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Eastern Canada rail trip
All of the advisors (Jemma, Julie & Mark) I spoke to were knowledgeable and extremely helpful tailoring the itinerary that I had put together so that we can make the most of our rail trip in Canada. Now can't wait for the departure date to arrive.
13 février 2025
Réponse de Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts Jemma Julie and Mark we are thrilled to hear this wonderful feedback and we will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great holiday when you go on your travels.
Kind Regards
Allan
Customer Service
Handled my booking well but I received…
Handled my booking well but I received multiple e-mails to answer 1 question
3 février 2025
Réponse de Canadian Affair
Good Morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts we are sorry for several e-mails that you received.
We trust that your query was answered going by your kind comments advising your booking was dealt with to the standard and the level we expect at Canadian Affair.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
They put together a detailed itinerary…
They put together a detailed itinerary that matched my requirements. All done very smoothly.
30 janvier 2025
Réponse de Canadian Affair
Good Morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts we are happy to hear this wonderful feedback and we will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Effortless booking.
Very quick and efficient service. Staff very friendly. Accommodated us with everything we asked for.
7 février 2025
Réponse de Canadian Affair
Good Morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts we are delighted to hear this fantastic feedback and we will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Stress free holiday planning
I was able to speak with Andrew on a Saturday afternoon which was really useful. He was knowledgeable and able to answer our questions and offer alternative options to suit our date options, which was really helpful. He got back to me promptly with two quotes and again gave detailed answers to questions that we had. This all made booking our holiday very easy and stress free.
29 janvier 2025
Réponse de Canadian Affair
Good Morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts Andrew we are happy to hear this wonderful feedback and we will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great holiday when you go on vacation.
Kind Regards
Allan
Customer Service
Great service All advisers were very…
Great service All advisers were very knowledgeable and made planning our holiday very easy
4 février 2025
Réponse de Canadian Affair
Good Morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts we are happy to hear this wonderful feedback and we will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great holiday when you go on your travels.
Kind Regards
Allan
Customer Service
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