I had an excellent experience with customer support. During the troubleshooting process, Isis guided me step by step with patience and clarity. She was not only highly knowledgeable, but also genuin... Voir plus
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Lisez les avis des autres
Very easy to communicate with via email. Very supportive customer service. Simple to understand "what to do next" instructions Had repaired product back quickly
L'entreprise a répondu
Spent £1114 on a product, registered it for it's two year warranty immediately. After 18 months the device no longer turns on. Customer services takes days and weeks to respond to emails, and did so m... Voir plus
I am a repeat customer of Capillus. They have a great customer service team who always responds quickly to my email questions. My wife has been using her Capillus cap since 2019 and has upgraded to th... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Capillus, LLC is a resource for the millions around the world battling hair loss, connecting patients to hair transplant surgeons & dermatologists for both surgical & non-invasive treatment options. Our products cater to both women & men with thinning hair. Capillus laser therapy caps use safe, low level lasers to energize hair follicles and spur new, natural hair growth. Wear for thirty minutes every other day. Our laser caps are physician-recommended & FDA-Cleared for treatment of alopecia for both men & women. Capillus lasers are clinically proven to prevent the progression of hair loss and regrow thinning hair. Laser therapy stimulates and energizes the cells within the hair follicle renewing the hair follicle for thicker, healthier hair. The hand-free design requires no user effort – making it a preferred choice of doctors worldwide for its high patient compliance. We also offer complementary products for those suffering with hair loss. Capillus Non-laser Products include: Capillus Clinical Hair Therapy products, & Capillus Keratin Fibers.
Capillus. We're All About Hair.
Écrit par l'entreprise
- Free Clinical Hair Therapy Bundle ($125 Value) with Purchase of Capillus Laser Therapy Cap
- Free Bundle of Clinical Hair Therapy Bundle (Value $125) with Purchase of Capillus Laser Therapy Cap. Offer valid only on purchases made on www.capillus.com within USA. Void where prohibited by law. Some restrictions may apply. limited time only. Use coupon code BOGO06162. Always Free Shipping Over $50 within USA
Satisfaction Guaranteed on All Capillus Laser Caps Purchased on www.capillus.com
You are going to love our laser therapy caps. We guarantee it.
Capillus values your peace of mind and we want you to feel secure about your purchase. We know Capillus laser caps work. In fact, we are so confident in the effectiveness of our devices that all purchases of Capillus laser therapy devices made on www.capillus.com have a 365 day satisfaction guarantee.
We guarantee your satisfaction or we will gladly accept returns of laser devices purchased by customers on www.capillus.com within the first 12 months. Please note that only purchases made directly from Capillus.com are eligible for our satisfaction guarantee. This offer is not applicable to purchases made through physicians or other retailers. Please check with your physician or retailer for their return policy.
Like any medical treatment for hair loss, it takes time to see the results. We want you to give our laser therapy a chance. If after using the device, you decide that you are not satisfied with your results, contact us to initiate a return within 365 days of purchase. The return may only be made by the customer on record verified with a proof of purchase. You will be responsible for return shipping costs, and, if returned after thirty days, a 25% service fee will be deducted from the purchase price. Policy updated on September 19, 2019. For purchases prior to September 19, 2019, please refer to your purchase documentation.
Coordonnées de contact
1715 NW 82 Avenue, 33126, Miami, FL, Etats-Unis
- +1 (786) 888-6249
- info@capillus.com
- www.capillus.com
4,4
Excellent
2 k avis
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Thank you for your prompt response and…
Thank you for your prompt response and shipping.
2 janvier 2026
Réponse de Capillus
Thank you for your kind words! We’re glad we could assist quickly and get your order out promptly. We truly appreciate your feedback.
Customer Service responded quickly and…
Customer Service responded quickly and efficiently to my request to have an order delivered before Christmas when it was tracking to come after the holidays. I appreciated their attentiveness during a very busy season! 😊
26 décembre 2025
Réponse de Capillus
Thank you for your kind feedback!
We’re glad our team was able to assist in expediting your order during such a busy time. We truly appreciate your understanding and are happy we could help make sure it arrived when you needed it.
Great Customer Service
Customer service representative was excellent!! Christina is responsive and knowledgeable and was very helpful throughout. It was nice to interact with someone so competent!
26 décembre 2025
Réponse de Capillus
Thank you for your wonderful feedback! We’re delighted to hear that Christina provided such knowledgeable and responsive support. We truly appreciate you taking the time to recognize her and share your experience.
Kept me informed and followed up
Kept me informed regarding shipping status, promptly assisted with a shipping issue, and followed up on the issue.
23 décembre 2025
Réponse de Capillus
Thank you for your feedback!
We’re glad our team kept you informed, addressed the shipping issue quickly, and followed up to ensure everything was resolved. We appreciate you taking the time to share your experience.
Amazing customer service
I had an issue with the battery pack of Capillus laser cap. Once it was identified that it was an issue. Christina went out of her was to remediate the situation.
Will recommend Capillus laser cap to everyone with hairfall issues.
5 star customer service Christina
25 novembre 2025
Réponse de Capillus
Thank you for sharing your experience!
We’re glad the battery issue was identified and resolved, and that Christina was able to support you every step of the way. Providing responsive, solution-focused service is very important to us, and we truly appreciate your recommendation and kind words.
Thank you for choosing Capillus!
Our representative was very helpful…
Our representative was very helpful throughout the entire purchase process
15 décembre 2025
Réponse de Capillus
Thank you for your feedback! We’re glad to hear our representative was helpful throughout the entire purchase process.
We appreciate you taking the time to share your experience.
I have used faithfully everyday with…
I have used faithfully everyday with just a few days missed. I’ve seen no change and my hair is still slowly thinning
21 janvier 2025
Réponse de Capillus
Thank you for sharing your experience. We understand how frustrating it can be to stay consistent and not see the results you were hoping for.
Hair growth takes time, and results vary depending on factors such as genetics, the cause and stage of hair loss, and overall health. Many users begin noticing changes after several months of continued use.
If you’d like help reviewing your routine or discussing next steps, our customer care team would be happy to assist you directly.
Outstanding Service
I, been a customer since since 2018 ...The products have been very reliable and the customer service has been outstanding.
17 décembre 2025
Réponse de Capillus
Hi Jeff,
Thank you for taking the time to leave us a review! We're happy to hear you've been with us for many years, and that you are loving the products & service!
Isis and Morgan were outstanding…
Isis and Morgan were outstanding customer service representatives. I talked to both of twice always courteous , friendly and so helpful. It was awesome to actually speak to a person other than automation which is aggravating . These ladies deserve recognition for their outstanding work and knowledge !👍😁
12 décembre 2025
Réponse de Capillus
Charlotte, thank you for your kind words! We’re happy to hear that Isis and Morgan provided such a positive experience. Delivering knowledgeable, human support is something we truly value, and it means a lot to know it made a difference for you.
We appreciate you taking the time to recognize our team and share your experience! 😊
Réponse de Capillus
Hi Darryl,
Thank you for your feedback! We’re glad our team was able to assist you quickly.
We appreciate you taking the time to leave a review.
Great product, great service
Reached out about shipping to South Africa (which is always tricky!) plus a few product questions, and received prompt and thorough answers. International shipping was a breeze, all the fees and taxes arranged and paid for in advance along with the shipping cost, so no surprises or delays in customs, and the product was well packaged and arrived safely and promptly. The cap itself is great: sturdily made and good quality. I have been using for barely a month and have already had a noticeable reduction in hair loss in the shower.
3 novembre 2025
Réponse de Capillus
Hi Kate,
Thank you for taking the time to share such a detailed review! We’re glad our team was able to assist with international shipping and product questions, and that the delivery process went smoothly without unexpected delays.t We're happy to hear the cap arrived safely and that you’re already noticing a reduction in shedding!
We appreciate your feedback and are excited for you to continue your progress over the coming months.
Your customer service can't answer a…
Your customer service can't answer a simple question. The reviews were correct, customer support is horrible.
11 décembre 2025
Réponse de Capillus
Hi Larysa,
We apologize for the confusion caused by the response you received from the Customer Care Team regarding your Capillus EyeLift! We wanted to provide some clarity on the current version of the EyeLift you have, and the buttons on the bottom.
The Eyelift has 2 buttons, an on\off button and an unlabeled button. The unlabeled button is non-functional; it is not used in the current version of the Eyelift. It is rigid, unmovable, and performs no function. It is an old legacy feature that is no longer used and will not be used in the future. At some point in the future, this button will no longer be available, but it is on the current Eyelifts.
We hope this clears things up; if you have any further questions, please don't hesitate to reach out to us.
Isis has your back!
My order had a mistake and I had been given incomplete information by another rep. I knew if I called Isis, she would take care of the problem and she did!...in fact she resolved a few issues with a pleasant and professional attitude about the whole thing and with a cheerful disposition. I walked away a happy customer!
11 décembre 2025
Réponse de Capillus
Thank you for your feedback! We’re happy to hear you had a great experience with our customer service team. We truly appreciate your support.
Very good customer service!
11 décembre 2025
Réponse de Capillus
Thank you for your feedback! We’re happy to hear you had a great experience with our customer service team. We truly appreciate your support.
Réponse de Capillus
Hi Joe,
Thank you for taking the time to leave us a review! We're happy to hear that Isis was able to assist you with your request and purchase! She is very knowledgeable and we will be sure to pass this onto her.
Thank you for choosing Capillus, we look forward to your future with us.
I haven't used it yetI haven't used it yet. Good buying experience.
I haven't used it yet; I live in Chile and a friend will bring it to me at the end of the month. But the purchase experience has been very easy, and the after-sales support has been excellent. Isis has answered all my questions very kindly. I'd like to write a review in the future to evaluate the device itself.
28 novembre 2025
Réponse de Capillus
Thank you for sharing your experience! We’re glad to hear your purchase process was smooth and that Isis was able to support you with all your questions.
We appreciate your kind words and look forward to hearing your thoughts once you begin using your device.
Had an issue and the team provided great support
I had an issue with my Capillus Pro and Christina and her manager were so kind to let me exchange my cap. They also sent me some hair growth supplies and a led panel. Appreciate all the support received!!
26 novembre 2025
Réponse de Capillus
Thank you for sharing your experience! We’re so glad Christina and our team were able to help with your Capillus Pro exchange and ensure you were fully supported. We’re happy to hear the additional hair growth products and LED panel were helpful as well.
We truly appreciate your feedback and are always here if you need anything.
Have not received a product
Have not received a product. Have gotten several emails thanking me and wanting to know my experience but have not even gotten the product yet so I am unable to leave a positive review. Probably would not recommend.
28 octobre 2025
Réponse de Capillus
Hello Luke,
Thank you for sharing your experience! Upon searching our system for your order, I was unable to locate any orders associated with this email address.
If you placed an order with another email address, please feel free to reach out to our Customer Care Team with your order number for more information about it's delivery.
You can reach us at Support@capillus.com
Réponse de Capillus
Hi Bill,
Thank you for your review! We’re happy to hear you had a great experience and that Karla was amazing. We appreciate you taking the time to share your feedback!
Capillus support team does a brilliant job
Products not used yet but the Capillus support team does a brilliant job. Big THANK YOU.
21 novembre 2025
Réponse de Capillus
Thank you so much for your review! We’re delighted to hear that our support team made a great impression. We appreciate the kind words and look forward to hearing how everything goes once you start using your products.
Thank you for choosing Capilllus!
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