I had an excellent experience with customer support. During the troubleshooting process, Isis guided me step by step with patience and clarity. She was not only highly knowledgeable, but also genuin... Voir plus
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Lisez les avis des autres
Very easy to communicate with via email. Very supportive customer service. Simple to understand "what to do next" instructions Had repaired product back quickly
L'entreprise a répondu
Spent £1114 on a product, registered it for it's two year warranty immediately. After 18 months the device no longer turns on. Customer services takes days and weeks to respond to emails, and did so m... Voir plus
I am a repeat customer of Capillus. They have a great customer service team who always responds quickly to my email questions. My wife has been using her Capillus cap since 2019 and has upgraded to th... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Capillus, LLC is a resource for the millions around the world battling hair loss, connecting patients to hair transplant surgeons & dermatologists for both surgical & non-invasive treatment options. Our products cater to both women & men with thinning hair. Capillus laser therapy caps use safe, low level lasers to energize hair follicles and spur new, natural hair growth. Wear for thirty minutes every other day. Our laser caps are physician-recommended & FDA-Cleared for treatment of alopecia for both men & women. Capillus lasers are clinically proven to prevent the progression of hair loss and regrow thinning hair. Laser therapy stimulates and energizes the cells within the hair follicle renewing the hair follicle for thicker, healthier hair. The hand-free design requires no user effort – making it a preferred choice of doctors worldwide for its high patient compliance. We also offer complementary products for those suffering with hair loss. Capillus Non-laser Products include: Capillus Clinical Hair Therapy products, & Capillus Keratin Fibers.
Capillus. We're All About Hair.
Écrit par l'entreprise
- Free Clinical Hair Therapy Bundle ($125 Value) with Purchase of Capillus Laser Therapy Cap
- Free Bundle of Clinical Hair Therapy Bundle (Value $125) with Purchase of Capillus Laser Therapy Cap. Offer valid only on purchases made on www.capillus.com within USA. Void where prohibited by law. Some restrictions may apply. limited time only. Use coupon code BOGO06162. Always Free Shipping Over $50 within USA
Satisfaction Guaranteed on All Capillus Laser Caps Purchased on www.capillus.com
You are going to love our laser therapy caps. We guarantee it.
Capillus values your peace of mind and we want you to feel secure about your purchase. We know Capillus laser caps work. In fact, we are so confident in the effectiveness of our devices that all purchases of Capillus laser therapy devices made on www.capillus.com have a 365 day satisfaction guarantee.
We guarantee your satisfaction or we will gladly accept returns of laser devices purchased by customers on www.capillus.com within the first 12 months. Please note that only purchases made directly from Capillus.com are eligible for our satisfaction guarantee. This offer is not applicable to purchases made through physicians or other retailers. Please check with your physician or retailer for their return policy.
Like any medical treatment for hair loss, it takes time to see the results. We want you to give our laser therapy a chance. If after using the device, you decide that you are not satisfied with your results, contact us to initiate a return within 365 days of purchase. The return may only be made by the customer on record verified with a proof of purchase. You will be responsible for return shipping costs, and, if returned after thirty days, a 25% service fee will be deducted from the purchase price. Policy updated on September 19, 2019. For purchases prior to September 19, 2019, please refer to your purchase documentation.
Coordonnées de contact
1715 NW 82 Avenue, 33126, Miami, FL, Etats-Unis
- +1 (786) 888-6249
- info@capillus.com
- www.capillus.com
4,4
Excellent
2 k avis
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Customer service rep was smart
Customer service rep was smart, easy to understand and effective, solved my problem easily. I'm satisfied. :-)
30 mars 2026
Réponse de Capillus
Tina, thank you for the kind words!
We're happy to hear our rep was very knowledgeable and got your issue resolved quickly
Awesome service
Awesome service! Christina went out of her way to help me with a defective product. A++ service, thank you, Capillus!
26 mars 2026
Réponse de Capillus
We’re so glad Christina could help and turn things around. A++ customers like you make it easy to do what we do!
Réponse de Capillus
Thank you! Glad you experienced quick support and fast delivery, we appreciate it!
Réponse de Capillus
Thank you! We’re glad you had a professional and responsive experience, two thumbs up right back at you!
$1,000+ Product Became Unusable After One Year — Battery Not Covered
I purchased a Capillus laser cap for over $1,000 because it was marketed as a premium product backed by a three-year warranty and promising results. Unfortunately, my experience has been very disappointing.
Just after the one-year mark, the battery pack stopped working completely, which makes the device unusable. When I contacted customer support, I was told that while the cap itself has a three-year warranty, the battery is only covered for one year. Because the battery failed shortly after that period ended, they refused to replace it. Since the battery is required to operate the cap, the entire device becomes useless when it fails.
After using the product consistently, I also did not experience the results that were advertised.
What made the situation worse was the customer service experience. I explained that the battery failed right after the warranty period and asked if they would consider replacing it given the high cost of the product. I mentioned that I would prefer not to leave a negative review and hoped they would help resolve the issue.
Instead of working toward a solution, the representative dismissed the concern and told me to go ahead and leave a bad review if I wanted to.
For a product at this price point, I expected better product performance and far better customer support. I would encourage potential buyers to read the warranty details very carefully before making a purchase.
11 mars 2026
Avis spontané
Customer service was great
Customer service was great, quick to respond and very informative.
11 mars 2026
Réponse de Capillus
Thank you! We’re glad you had a quick and informative experience with our team, we appreciate your feedback!
Capillus contact me again
Capillus contact me directly to assist mi issue and currently working in a resolution for my 2 missimg devices from ups
8 février 2026
Réponse de Capillus
Thank you for bringing this to our attention. We sincerely apologize for any inconvenience or confusion this may have caused.
After reviewing your account, we confirmed that there was no duplicate charge, instead, it appears that the incorrect card was charged due to multiple cards being provided.
We are actively working to correct this for you and ensure everything is resolved promptly. Your satisfaction is very important to us, and we appreciate your patience as we make this right
Customer service online and over the phone
On Wednesday 2/25/26, I called customer service 888-470-2720.
I spoke to the customer service representative, Christina.
She assisted me.
I explained the below situation.
Christina spoke to a supervisor and overnighted at no charge a replacement battery.
I emailed customer service Thursday 2/19/26. I had an appointment scheduled for assistance the following day, Friday 2/20/26 at 12:30 pm- 12:45 pm.
Friday 2/20/26 The representative did not call.
I emailed the representative Friday 2/20/26 at 3:29 pm inquiring as to the status of the call.
I have yet to receive a response to my email.
Saturday 2/21/26 at 10:22 am I called and left a message for Capillus customer service at 888-470-2710.
I requested a call to inquire about a replacement battery for my Capillus.
I have yet to receive a call back from this call.
19 février 2026
Réponse de Capillus
Thank you for taking the time to share this detailed feedback, we really appreciate it.
We’re glad to hear that Christina was able to step in, coordinate with her supervisor, and get a replacement battery sent out to you quickly. That’s exactly the level of support we aim to provide.
We sincerely apologize for the missed appointment and the lack of follow-up to your emails and voicemail. That’s not the experience we want for our customers, and we understand how frustrating that can be, especially when you’re trying to get timely assistance.
Your feedback is extremely helpful, and we’ll be sure to share it with our team to address these gaps and improve our responsiveness moving forward.
If there’s anything further you need or if you’re still awaiting assistance, please don’t hesitate to reach out, we’re here to help and want to make sure everything is fully resolved for you.
Thank You
I was in contact with Christina throughout the purchasing process. She was very helpful and extremely transparent. Thank you.
3 mars 2026
Réponse de Capillus
Thank you for your time!
We're very happy to hear that Christina was there to help you with your questions and placing your order. We will be sure to pass on your kind words to her!
Thank you for the detailed information…
Thank you for the detailed information regarding warranties.
3 mars 2026
Réponse de Capillus
Tom,
Thank you for getting in contact with our team! We're happy to have been of assistance!
Réponse de Capillus
Hi Sandra,
Thank you for leaving another review!
We are happy to hear our customer care team has been helpful with your requests and has made your ordering process smooth and easy!
Fee free to reach out to us at any time
Very Happy Customer
Christina guided me to get my laser cap fully repaired and returned quickly. Great service!
25 février 2026
Réponse de Capillus
We’re happy to hear that Christina was able to guide you through the repair process and help get your laser cap returned to you quickly!
We appreciate you taking the time to share your feedback and are always here if you need anything in the future.
Can't replace battery…
I TRIED to purchase a replacement battery for my cap, but they are now not available to purchase online. So, I have a $2600. cap that i am not able to use... pretty frustrating
23 février 2026
Réponse de Capillus
Hello laurel,
We currently have a limited stock of Replacement Battery Packs.
If you are in need of a new battery please contact our Customer Care Team for assistance placing an order.
You may call 786-980-2712
Very quick and polite response as well…
Very quick and polite response as well as a good answer to my question.
23 février 2026
Réponse de Capillus
Thank you for your kind words! We’re glad we could provide a quick and helpful response to your question.
We appreciate your feedback and are always here if you need anything further.
No phone number to consult with a human ?
We bought the cap and Lou used it as instructed but the battery does not hold a charge.
Nobody has the battery !!?!
Why can’t some person call or send the link to purchase a battery?
23 février 2026
Réponse de Capillus
Thank you for sharing your feedback. We’re sorry to hear about the trouble with the battery. We’re actively working to get this resolved for you.
As mentioned, the next step is to call our team and provide your device information so we can ensure you get the correct replacement battery. Once that information is provided, we can help get a battery shipped to you as quickly as possible.
We appreciate your patience and want to make sure Lou’s cap is fully functional. Please don’t hesitate to reach out
I asked to change the color of my face…
I asked to change the color of my face mask to lilac and although the Black already shipped, Christina in customer service took it upon herself to make the change, deliver the replacement within 1 day and provided a paid UPS label for return.
20 février 2026
Réponse de Capillus
Thank you for taking the time to share your experience.
We’re glad Christina was able to assist with updating the color of your Capillus Laser Face Mask, arrange the quick shipment of the replacement, and provide a prepaid UPS return label for the original item.
We appreciate your feedback and your business. If you need anything further, please don’t hesitate to reach out.
Very helpful
Very helpful, spoke with a person directly and answered all my questions.
19 février 2026
Réponse de Capillus
Thank you so much for the wonderful review!
We’re glad you were able to connect with someone directly and get all of your questions answered.
If you ever need anything in the future, we’re just a call or message away. We truly appreciate your support!
christine was very helpful in my choice…
christine was very helpful in my choice off product
17 février 2026
Réponse de Capillus
Thank you so much for your kind words!
We’re so glad to hear that Christina was helpful in guiding you to the right product. Choosing the best option is an important decision, and we’re happy she could make the process easier and more comfortable for you.
We truly appreciate your support and are always here if you have any questions along the way!
Isis was amazingly helpful at helping…
Isis was amazingly helpful at helping me navigate the exchange program. Amazing customer service!!
20 janvier 2026
Réponse de Capillus
Thank you so much for the 5-star review!
We’re thrilled to hear that Isis was able to help you navigate the exchange program smoothly.
We truly appreciate your support and are always here if you need anything in the future!
Awesome Customer Service
I have not needed to contact the company for five years, but recently my battery pack for my cap was not charging for as long as it used to. Christina, the phone rep was amazing . She figured out which cap I had and sent it over within days! I will definitely be purchasing from them in the future!
17 février 2026
Réponse de Capillus
Thank you so much for sharing this and for being a long-time member of the Capillus family.
We’re thrilled to hear that Christina was able to quickly identify your cap and get a replacement battery out to you without delay.
Your loyalty truly means a lot to us, and we’re so grateful for your continued support. If you ever need anything at all, we’re always here to help.
Thank you again for the wonderful review!
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