I had an excellent experience with customer support. During the troubleshooting process, Isis guided me step by step with patience and clarity. She was not only highly knowledgeable, but also genuin... Voir plus
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Lisez les avis des autres
Very easy to communicate with via email. Very supportive customer service. Simple to understand "what to do next" instructions Had repaired product back quickly
L'entreprise a répondu
Spent £1114 on a product, registered it for it's two year warranty immediately. After 18 months the device no longer turns on. Customer services takes days and weeks to respond to emails, and did so m... Voir plus
I am a repeat customer of Capillus. They have a great customer service team who always responds quickly to my email questions. My wife has been using her Capillus cap since 2019 and has upgraded to th... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Capillus, LLC is a resource for the millions around the world battling hair loss, connecting patients to hair transplant surgeons & dermatologists for both surgical & non-invasive treatment options. Our products cater to both women & men with thinning hair. Capillus laser therapy caps use safe, low level lasers to energize hair follicles and spur new, natural hair growth. Wear for thirty minutes every other day. Our laser caps are physician-recommended & FDA-Cleared for treatment of alopecia for both men & women. Capillus lasers are clinically proven to prevent the progression of hair loss and regrow thinning hair. Laser therapy stimulates and energizes the cells within the hair follicle renewing the hair follicle for thicker, healthier hair. The hand-free design requires no user effort – making it a preferred choice of doctors worldwide for its high patient compliance. We also offer complementary products for those suffering with hair loss. Capillus Non-laser Products include: Capillus Clinical Hair Therapy products, & Capillus Keratin Fibers.
Capillus. We're All About Hair.
Écrit par l'entreprise
- Free Clinical Hair Therapy Bundle ($125 Value) with Purchase of Capillus Laser Therapy Cap
- Free Bundle of Clinical Hair Therapy Bundle (Value $125) with Purchase of Capillus Laser Therapy Cap. Offer valid only on purchases made on www.capillus.com within USA. Void where prohibited by law. Some restrictions may apply. limited time only. Use coupon code BOGO06162. Always Free Shipping Over $50 within USA
Satisfaction Guaranteed on All Capillus Laser Caps Purchased on www.capillus.com
You are going to love our laser therapy caps. We guarantee it.
Capillus values your peace of mind and we want you to feel secure about your purchase. We know Capillus laser caps work. In fact, we are so confident in the effectiveness of our devices that all purchases of Capillus laser therapy devices made on www.capillus.com have a 365 day satisfaction guarantee.
We guarantee your satisfaction or we will gladly accept returns of laser devices purchased by customers on www.capillus.com within the first 12 months. Please note that only purchases made directly from Capillus.com are eligible for our satisfaction guarantee. This offer is not applicable to purchases made through physicians or other retailers. Please check with your physician or retailer for their return policy.
Like any medical treatment for hair loss, it takes time to see the results. We want you to give our laser therapy a chance. If after using the device, you decide that you are not satisfied with your results, contact us to initiate a return within 365 days of purchase. The return may only be made by the customer on record verified with a proof of purchase. You will be responsible for return shipping costs, and, if returned after thirty days, a 25% service fee will be deducted from the purchase price. Policy updated on September 19, 2019. For purchases prior to September 19, 2019, please refer to your purchase documentation.
Coordonnées de contact
1715 NW 82 Avenue, 33126, Miami, FL, Etats-Unis
- +1 (786) 888-6249
- info@capillus.com
- www.capillus.com
4,4
Excellent
2 k avis
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Capillus
Hi Yasser, we appreciate the time you've taken to leave us a review. We're sorry to hear about the issue you are having with your device, and we want to ensure we resolve your issue.
Upon further investigation, our VIP agent had responded to your request with troubleshooting for your battery pack, as well as sent a follow-up message to check in with you, but she did not receive a response. If you are still having trouble with your device, please reach out to your agent, and she will continue to assist you.
Thank you!
Réponse de Capillus
Thank you for your kind words! We’re glad to know you consistently receive timely, helpful support.
We truly appreciate your feedback and loyalty!
Customer service was great
Customer service was great. Won't know for a few months where the cap itself works.
11 novembre 2025
Réponse de Capillus
Thank you for sharing your feedback!
We’re glad to hear you had a great experience with our customer service team. Hair growth with laser therapy does take time, so we encourage you to stay consistent with your daily sessions, most users begin noticing visible results within 3 to 6 months.
We look forward to hearing about your progress!
The jury is still out for me
The jury is still out for me. I have faithfully used the Capillus Pro 1 for 5 months and I am not seeing much of a difference.
11 novembre 2025
Réponse de Capillus
Thank you! We’re happy to hear that our customer service team was prompt and able to resolve all your concerns.
We truly appreciate your support
The time to get my cap after payment…
The time to get my cap after payment was too slow and it was not shipped to my residence so I had to go pick it up.
6 novembre 2025
Réponse de Capillus
Hello Ross,
Thank you for your valued feedback on your delivery experience. We apologize that UPS was unable to reach you during their estimated delivery hours. Since the UPS driver was unable to reach you at home, instead of sending the order back to Capillus, they sent it to a near-by Access Point.
Given the investment in the products, we want to ensure they are safe every step from our warehouse, to your hands..or head.
Thank you for choosing Capillus and we are glad you are now able to use your new products!
Sales reps are always on top of things…
Sales reps are always on top of things and very helpful.
4 novembre 2025
Réponse de Capillus
Thank you for your kind words! We’re so glad to hear our sales team has been helpful and attentive.
We truly appreciate your feedback and support
Réponse de Capillus
Thank you so much for your 5-star review! We’re thrilled to hear you’re happy with our support team.
Your satisfaction means a lot to us
Capillus is a great product.
Capillus is a great product.. I have Been using capillus for about 4 years now and have seen great results.
6 octobre 2025
Great customer service!
31 octobre 2025
Réponse de Capillus
Thank you so much for the kind words! Capillus always strives to provide the top quality of service, and we're glad you could expereince that!
My battery died ( for the second time…
My battery died ( for the second time ), and the rep aided me thru the process of once again getting a new one...Shipped quickly, and already used it today.
31 octobre 2025
Réponse de Capillus
Thanks for sharing your experience! We’re glad we could help you get a replacement battery quickly so you could get back to using your device without delay.
The representative made it quick and…
The representative made it quick and easy. She explained the process and why. It was a very efficient engagement
31 octobre 2025
Réponse de Capillus
Thank you for the positive review! We're pleased to know the process was explained clearly and efficiently, our goal is always to make things as easy as possible for you.
Réponse de Capillus
Thank you for the wonderful feedback! We're so happy to hear you're enjoying both the product and our service.
Asked for a refund when I realised I…
Asked for a refund when I realised I didn't need this purchase and they stopped the order and refunded me within an hour. Terrific service.
30 octobre 2025
Réponse de Capillus
We’re glad we were able to assist you quickly! Thank you for taking the time to share your experience with us.
If I could give Christina all the stars…
If I could give Christina all the stars in the sky I would! Outstanding experience working with her from start to finish. From her courtesy to her responsiveness, to product knowledge, she is top notch! Give her a raise!!!
29 octobre 2025
Réponse de Capillus
Thank you for your thoughtful feedback.
We're glad to hear Christina was able to assist you so well throughout the process. We appreciate you taking the time to share your experience.
Morgan in customer service was amazing…
Morgan in customer service was amazing with customer service and info.
28 octobre 2025
Réponse de Capillus
We truly appreciate your feedback!
Morgan will be delighted to hear your positive comments, thank you for choosing Capillus!
Great customer service
27 octobre 2025
Réponse de Capillus
Thank you so much for the kind words! We’re glad you had a great experience with our customer care team.
The customer service representative was…The customer service representative was knowledgeable, patient and friendly.
The customer service representative was knowledgeable, patient and friendly.
20 octobre 2025
Réponse de Capillus
Thank you so much for your kind words! We’re delighted to hear that our representative provided knowledgeable, patient, and friendly service.
We truly appreciate your feedback!
Great service
20 octobre 2025
Réponse de Capillus
Victoria, thank you so much for your 5-star review! We’re thrilled to hear you had a great experience with our service.
Your feedback means a lot to us!
Capillus Pro was too small for my head
The Capillus Pro I purchased for >$1100 was too small for my head. There was no indication of sizing on the website.
After consultation with customer service, I was informed that since it didn't fit properly, it wouldn't work. She recommended I pay over $900 more to upgrade to larger model. Not willing to do that. I returned the Pro for reimbursement.
It was received by them on 9/26, yet no reimbursement to my credit card yet. No phone number to call them listed on website. Frustrating!
9 septembre 2025
Réponse de Capillus
Hi Daniel,
Thank you for taking the time to share your experience with us. We’re sorry to hear about the frustration with the fit of your Capillus PRO and truly understand how disappointing that can be.
Each Capillus model varies slightly in size because the number of laser diodes determines the amount of scalp coverage — more lasers mean a larger shell to deliver fuller, denser results.
As for your return, we did receive your device, and your refund was issued within the normal 10–15 business day window. Depending on your bank, it can take another 1–3 business days for the funds to show on your account. If you don’t see it after that, it’s best to check directly with your card provider.
We truly appreciate you giving Capillus a try, and if you ever decide to revisit laser therapy in the future, we’d be happy to help you find the best fit and model.
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