Capital One UK Avis 

Great card helped me out greatly when needed

Best credit card and brilliant customer service i definitely recommend a 100%

The problem i find his they never offer upgrade loan juzt seem to pay and pay so I dont know if ill be staying long unless things change

Its been a life saver, and very positive customer service experience. Thank you

Just makes my life alot easier from day to day and week to week . Very handy to have ,

The app was so easy to set up and I was notified when my bill was ready great service.

Smooth and excellent service. Customer service on point

very good and easy you use and customer service amazing helps with any questions or worries you might have

Great experience the app is great clear and easy to use

Great card I would use and use again

Great company very helpful and friendly highly recommended 👍

Information easily understood acess to account and statements easy. Payments taken and settled as expected

Hopeless. Tried to make a payment on line, could not find the " make a payment, selected help.
Confronter lads of help topic. Tried putting question in box but was ken to start.mTHen ended up in loop.
Tried phoning, 10 minutes to get through. Told them I wanted to mate a payment of the total amount owed. I was told firstly it came up zero amount owed and the told they owed me.
The statements on line are a fortnight out of date, the la last statement overdue.
Asked for telephone number of their head office. Alas they did not have it. AAAAAAAARRRRRGH
Gave up

Very satisfied.

Very happy at the moment with my card

Funny how these business work so well until one has an emergency, then one finds out really quickly their customer service is worthless.
Been a customer for over 6yrs, never missed a payment in full, well before the payment date each month, never had to pay any fees.
Needed an extension to credit limit, as my dog needed emergency surgery, expected bill would exceed my current limit, my credit score is excellent.. cap1 extension of credit refused!
Phone customer services, of no help at all … buyer beware, avoid this business, they are not worthy, nor do they care.
They wont meet your expectations, in an emergency credit required extension situation, no matter what the anount, small or large !

None of your excuses Sam are valid in my case….
As i said Capital one is not worth our buisness, take it elsewhere, because in an emergency they will leave you high and dry

I like that I can use for my everyday spendings.

Prioritizing the needs of it customers is top notch..Great service

I was in an IVA last year, included was a Capital One credit card. My limit back then was £200. I have always struggled managing finances due to my disability, and rely on support to manage this aspect of my life. Last month I was approved for £3000. All lenders declined me once they saw my statements due to conduct and affordability. I was not subjected to those checks with Capital One. I was told my money transfer transactions were fee free and only ATM withdrawals were subject to Cash Fee. I was also explicitly told there would be no interest on these transactions. Unfortunately, both these advisories were incorrect. Once I realised this, in a moment of clarity I advised capital one to block any further transactions, as I already undertook more debt than intended, and it was already unaffordable. I was told my account was already blocked - I advised the agent I wanted it to remain this way irrevocably, as I was not capable of managing a card responsibly. I was told the block would not be removed. The next day my card continued to function despite my explicit request to block any transactions. Capital one did not conduct sufficient affordability or suitability checks. I believe there decision to lend was not appropriate in my circumstances, but it proved even less responsible for them to fail to act on my requests, and to misadvise at various steps along the way. I have raised a complaint regarding the multitude of failings, and feel that the most appropriate thing for capital one to do is to accept that there were repeated failures starting with them accepting me without conducting the appropriate checks - the only question asked of me was whether my circumstances from the time I had my last card had changed - but they did not specify what they were referring to. I feel the debt should we wiped completely due to these failings. The only good experience I had was with a gentlemen in the specialist care team. Unfortunately this must still be a 1* because I am in a dire financial circumstance due to the failings of capital one but this may improve depending on the outcome of my complaint.