Capital One UK Avis 

Spent over 90 minutes on the phone with their customer service today. Unauthorised payments going back three weeks and reported at the time are still showing against my balance. No apparent record of my contact, if I hadn’t rung again they’d have been none the wiser, and had to repeat my concern five or six times - involving two separate agents - due to background noise and lack of first language English operators. Pay my bill off in full every month by DD, no penalty charges incurred after 14 months of using the card, but now I face charges/penalties for not paying my next statement balance in full for transactions I didn’t authorise. Merchant is refusing to provide me with proof of transactions so I have little choice but expect Capital One to sort this out. Card cancelled and replaced and now locked as I have no intention of using it again. Three weeks and not even close to being sorted to any satisfaction.

The application process was straightforward less than 5 minutes.
Decision was given immediately, non stressful process. ,excellent service and informative.

I’m retired now but happy with my experience with yourselves

I really like the app and regular notifications on spend and balance

Just make it so simple and hassle free

Application was easy. Account easy to access. Great all round!

Very good. They start you off on lower credit limits, which i think is better

Great card very easy to use

I very happy to meet Capital one very easy app and very professional team thanks

What a lovely company, very friendly and helpful 🙂

Very good experience.I can now use money before salary comes. I can also increse my credit score.

I have had my card for a year now, and I have not encountered any issues. The app is excellent and you can keep up to date with every purchase you make. Statements are received monthly through the app, which is really handy, and I have never needed to call the customer seevice line, as everything has gone smoothly. An excellent choice and fantastic service .

My card is very good and I receive emails about my balance and what I pay each month which is good so I am always reminded when payment is due and the card is so easy to use sensibly and when you have a question and you phone customer service you speak to a member of staff who is very helpful

I've requested statements for my settled account for which i don't have access through the app, i have made contact with them three times and been waiting from last 20 days to receive my statements but still not resolved. Asked them to send through priority mail but yet responded to wait further more 7 days. Really bad customer service.

First thing was being accepted. Then there's the security of knowing it's safe to use if I'm not 100% confident about the site I want to use. Having my limit raised without asking is a bonus.

Easy to apply,good initial credit limit,Easy to use app for keeping checks on your account and also paying your balance

They have been very helpful building my credit score

Very helpful