Capital One UK Avis 

Capital one are beyond brilliant, so very easy to apply for, easy to make extra payments, everything you need is at the end of of your fingers, no agro, no hassle, the card came in brilliant time,

The card is there for me I love it and easy to pay monthly

Absolutely horrific. I received an email from capital one saying my ocean credit card was on the way, unfortunately I had not applied for an ocean credit card or capital one credit card, phoned customer service and explained this thinking that was the end of the matter but unfortunately no it was not, they then continued with we have set up a direct debit which I cancelled immediately, phoned customer service up and was disconnected 3 times during phone call which was disgusting, I then phoned there fraud department and explained the whole thing over and over and said I've not applied for a credit card, again hoping this would be the end of the matter but again no it was not as they continued over and over to set up continuous direct debits on my bank account which they have no authorisation to do so, continued to promise they would resolve the matter, phone you back from our dedicated team within 48 hours which again never happened. Stay well clear of capital one absolutely horrific. Matter still ongoing....next step for me is to report this to the police authorities. Repeating to continue and set up an unauthorised direct debit is an criminal offence section 2 fraud act 2006 which capital one have broken the law 3 times now which is now in the hands of action fraud and the police.

It’s didn’t give enough credit which i need. But the first credit limit was good. The best credit card in uk

Just received my second credit card from Capital One and on the whole I am very pleased at the way they handle things. Keep up the good work.

It can't be on my virtual wallet on my phone.

Helping me build my credit score and it's handy in emergencies

The reason I've left that 2 stars is because yes I've had this for one year and I still can't get a rise in money from you guys even tho I've NEVER missed a payment

Easy to use and a helpful team, the app is very user friendly and you get the option to set up a direct debit or just pay what you want as and when as soon as you know the minimum payment. Good card to boost your credit score 👍

i have had no problems kept up to date with everything i am happy with everything

Horrible verification team, and a lack of transparency. The customer service told me to send specific documents which I did, but the team handling the identification do not give any detailed reason for rejecting even when details line up. Disappointing when this could have been easily resolved with a more detailed letter, phone call, or email. I got led on a goose chase for no reason at all.

Easy to use app, making the monthly payment is quick and simple. Convenient to have the card for small buys. Would recommend

A very good credit card that is easy to use and communication is excellent.

I’ve had a good experience with Capital One UK overall. I applied for a few credit cards, and Capital One offered me the best credit limit out of all of them, which I really appreciate.

My main disappointment is that I can’t add my Capital One credit card to Apple Wallet and use Apple Pay. I usually rely on my iPhone for contactless payments and don’t always carry my physical cards with me. On a recent trip to London, I intended to use my Capital One card but forgot to bring it with me, so I couldn’t use it when I wanted to.

I’m happy with the credit limit and the overall experience, but adding Apple Pay support would make the card much more convenient to use. I hope Capital One considers introducing this feature in the future.

Headline: Exceptional Debt Management Support – Outstanding Customer Service from Ruman

I would like to express my sincere appreciation to Ruman from the Capital One Financial Support Team for the exceptional service I received today.

Ruman was absolutely brilliant from start to finish. He was professional, compassionate, patient and genuinely understanding of my financial circumstances.

What particularly impressed me was his kindness and willingness to listen. He made what could have been a stressful conversation feel comfortable, reassuring and constructive. His approach demonstrated genuine care for the customer, treating me with dignity and respect throughout.

Ruman is an absolute credit to Capital One. His professionalism, empathy and outstanding customer service deserve recognition from his management team.

I would rate his service 10 out of 10 without hesitation.

Thank you, Ruman, for your kindness, understanding and excellent support. Capital One is fortunate to have employees like you representing the organisation.

An outstanding customer service experience. Highly recommended!

Very easy and reliable to do business with, I’m very happy and confident to have you.Thank you

Been paying capital one ok for 15 years , sudden unannounced change of procedures making it suoer difficult ( unless your a software developer!!)

Same procedure works occasionally then not , gonna cut card up not riskingmy hard earned cash going into an unknown black hole !

Capital one are defineately not to be trusted. They'll block your card and blame you, then close your account if you daré to complain. DO NOT under any circumstances trust these clowns. I was never late; always made sure my balance was paid each month but the useless clowns still shut my account because i dared complain and now they left a black mark on my credit file after shutting my account

The customer service had helped me understand when to put the money back in from whatever I use to help me get my credit score back on track. Honestly, it started working I’ve seen my credit score go up by a lot just from the tips they gave me. Would really recommend.

closing down your website and overseas call centre