It's good having spare money for unexpected bills. However, it would be even better if they offered credit increase more often, as I've been with them quite a while now & never had or been offered an... Voir plus
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For the basics, it’s really good. However, there are a couple of issues that do impact the daily usage of my credit card. Capital One UK does not support Apple or Android Pay. In a modern world where... Voir plus
L'entreprise a répondu
My experience with capital MasterCard was absolutely incredible, know Matter how bad is your credit, Capital can give you short load for you to start and build it all the way to the top. That's ho... Voir plus
I love capital one credit card,because they gave me a fantastic opportunity to build my credit score & when there is a unexpected bill & to help me to fill comfortably on a rainy day , Thank you cap... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We believe in helping people succeed with credit. It’s why we give you a guaranteed yes or no before you apply, it’s why we work hard to protect you against fraud, and it’s why we make it easy to manage your account on our award-winning app.
Coordonnées de contact
Royaume-Uni
- www.capitalone.co.uk
4,3
Excellent
7 k avis
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closing down your website and overseas…
closing down your website and overseas call centre
2 octobre 2026
Avis spontané
Réponse de Capital One UK
Dear Kalvin,
Thank you for taking the time to leave a review. I’m sorry to hear that you’re unhappy with these recent changes. I appreciate that they may be frustrating, and I’m sorry for any inconvenience they’ve caused.
As a business, we’ve made the decision to focus on our mobile app as the primary way for customers to manage their accounts. As a result, our online servicing website will be decommissioned. While I can confirm this change will take place in the future, I’m unable to provide an exact date at this time.
If you’re unable to use our live chat service through the mobile app, customers can still contact us by phone or in writing.You can find more information about the ways to contact us at www.capitalone.co.uk/support/contact-us.
Kind regards,
Sam
Great app easy to use A+ great way to…
Great app easy to use A+ great way to build up your credit score.
23 septembre 2026
Avis spontané
It’s been great having my capital one…
It’s been great having my capital one card it’s coming in very useful to buy stuff and pay bills xxx so thank you guys you’re so great x
13 octobre 2026
Avis spontané
I think Capital One is a great
I think Capital One is a great, easy and simple credit card to get started with and the only thing that would make it a 5/5 for me is if it has contactless google pay or apple pay support on the phone.
I'm always having to take it out of my wallet to pay using contactless which thankfully it has that otherwise it would've been a nightmare for a day to day especially if you value time and being on the go as quickly as possible.
So adding mobile wallet support would honestly complete my experience! Please add it you've no idea how much I would recommend it to other people if you did.
Paying off the balance is also super easy and approving payments is very straightforward too so no complaints there.
13 octobre 2026
Avis spontané
I found the set up speedy and used the…
I found the set up speedy and used the card with ease
13 octobre 2026
Avis spontané
Easy to apply, easy to use
Easy to apply. Quick response. Great app. Easy to use
13 octobre 2026
Avis spontané
Poor privacy/security
I'm not even a Capital One customer, but I'm receiving emails about someone else's account.
Surely there should be email verification in place to stop this happening?
I've emailed Capital One about it but haven't received a response. I just want the issue sorted so the actual account holder can receive their emails instead of them coming to me.
Hopefully someone at Capital One will take notice and look into it.
12 octobre 2026
Avis spontané
Réponse de Capital One UK
Dear Fraser,
Thank you for taking the time to leave us a review.
I’m so sorry to hear about the emails you’re receiving from us. I can appreciate your concerns in relation to this.
I can’t take any action from here or investigate things further, but if you could kindly call us on 03444 812 812, a member of our team will be happy to assist you.
Kind regards,
Laura
So helpful.
So helpful.
Don’t regret having this card .
Aslong as you pay in time
13 octobre 2025
Avis spontané
I didn’t not receive the card
13 octobre 2026
Avis spontané
Réponse de Capital One UK
Dear Beatrice,
Thank you for taking the time to leave a review.
I’m sorry to hear that you haven’t received your card. New cards should arrive within 7 working days. If this timeframe has passed, please get in touch so we can look into this for you.
You can find information on how to contact us at www.capitalone.co.uk/support/contact-us.
Kind regards,
Sam
I’ve been using my Capital One credit…
I’ve been using my Capital One credit card for a year now, and my experience so far has been positive. The service has been good, the account is easy to manage, and I appreciate the convenience and flexibility the card offers. Overall, I’m satisfied with my experience and happy to continue using Capital One. I would recommend them to anyone looking for a straightforward credit card service.
12 octobre 2026
Avis spontané
There is no facility to increase my…
There is no facility to increase my limit even though I’ve never missed a payment
12 octobre 2026
Avis spontané
Réponse de Capital One UK
Dear Christine,
Thank you for taking the time to leave a review.
We appreciate you’ve managed your account well, but unfortunately we can never guarantee that we'll increase your credit imit.
However, continuing to manage your account well by regularly using your card, making payments on time, and staying within your limit will stand you in good stead for an increase in the future.
You can request an increase anytime via the mobile app, and we’ll let you know if you become eligible in the future.
Kind regards,
Sam
I have had this card for a year no…
I have had this card for a year no credit increase my son had his card for 3 months he got increase straight away
12 octobre 2026
Avis spontané
Réponse de Capital One UK
Dear Gemma,
Thank you for taking the time to leave a review.
We appreciate you’ve managed your account well, but unfortunately we can never guarantee that we'll increase your credit imit.
However, continuing to manage your account well by regularly using your card, making payments on time, and staying within your limit will stand you in good stead for an increase in the future.
You can request an increase anytime via the mobile app, and we’ll let you know if you become eligible in the future.
Kind regards,
Sam
VERY GOOD COMPANY TO DEAL WITH.
12 octobre 2026
Avis spontané
I took out the credit card as I was…
I took out the credit card as I was going on holiday. In the end I didn't need it. I now have it for any future holidays. The initial application was easy and it didn't take long before I received the card.
12 octobre 2026
Avis spontané
Great easy to use the app is excellent …
Great easy to use the app is excellent You can navigate the app easily
12 octobre 2026
Avis spontané
It's has been a great experience since…
It's has been a great experience since having the account
3 septembre 2026
Avis spontané
Great company but not enough credit…
Great company but not enough credit increases not once have I missed a payment but no offer of credit increase
12 octobre 2026
Avis spontané
Réponse de Capital One UK
Dear Justin,
Thank you for taking the time to leave a review.
We appreciate you’ve managed your account well, but unfortunately we can never guarantee that we'll increase your credit imit.
However, continuing to manage your account well by regularly using your card, making payments on time, and staying within your limit will stand you in good stead for an increase in the future.
You can request an increase anytime via the mobile app, and we’ll let you know if you become eligible in the future.
Kind regards,
Sam
Communication from Capital One is…
Communication from Capital One is non-existent. I’ve had the card for about 6 weeks and still constantly chasing them to complete my balance transfer. Every advisor I’ve spoken to, has a different excuse or passes the buck to another team. Lost over a month of my interest free balance transfer offer so far which was the only reason I took out the card in the first place.
12 octobre 2026
Avis spontané
Réponse de Capital One UK
Dear Jo,
Thank you for taking the time to leave a review.
I’m sorry to hear about your recent experience, and the difficulties you’ve faced when trying to complete a balance transfer.
To allow us to look into everything that’s happened, I would recommend raising a complaint if you haven’t done so already.
You can find information about how to do this at: www.capitalone.co.uk/support/making-your-complaint. Alternatively, you can raise a complaint over the phone. You can find information on how to contact us at www.capitalone.co.uk/support/contact-us.
Kind regards,
Sam
I am very happy with Capital One
I am very happy with Capital One. The application process was straightforward, and I have found the service very good. I also like being able to manage my account easily and having the option to pay my balance in full each month. Overall, I have had a very positive experience with Capital One.
Kind regards,
Brian
12 septembre 2026
Avis spontané
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