Cars2 Ltd - Yorkshires Trusted Motor Group Avis 876

A very welcoming showroom,Paul's very polite, friendly and excellent at his job.

Cars2 Wakefield made us very welcome from start to finish on buying our Motability car . Dom made the experience special and treated us like royalty !!!

Excellent customer service from George and other staff, thankyou

Easy to deal with, friendly staff, car delivered on time, happy to recommend.

Good range of nearly-new cars, very clear communication and helpful staff.

Spoke to Dominic at Nissan Wakefield who was amazing from start to finish. I had been in contact with him for a few months and he has been helpful and professional every time I have spoken to him. Have now got the exact car I wanted and cannot praise him enough
His service has been second to none

Got a great deal from this dealer, including excellent financing options. I really appreciate their assistance, especially from Mr. Sanam. Highly recommended.

Brad
Fantastic service. Well done Brad.
Very good salesman. Knows hus stuff

Great experience

Good experience, Adeel was great not a pushy salesman which is appreciated.
Too many checks with mananger though so maybe staff could be given a bit more responsibility.
Also it would be better to change the batteries in the keys rather than have 2 keys that both need batteries which we now have to go and get. And explain there is no spare tyre so that could be sorted prior collection. Remember it’s the little things that can make a big difference.

Great service

All staff were really helpful, professional and friendly and made the whole process seamless.

Very easy to deal with. I highly recommend

In response to your email dated 20th April
Yes the Manager rang and apologised. Thank you.
Yes I do love my new car

Ordered a brand new hyundai beginning of March, was told on the day that the good news was it was already in the country and should get it in 2 weeks or less. Two weeks passed, no information from cars2, I rang for an update to be told expected delivery date was now 27th March.
Again the date went by with no update, no information, no contact from cars2.
Now into April, I rang again, this time telling them that if I didn't get my car within the next week I wanted a refund and would buy elsewhere.
24 hrs later I was told my car was available to collect.
Collected on 8th April.
Towards the end of car handover one of the Managers introduced himself and asked what it would take to give them 5 stars.
First of all I asked if I could give him some constructive criticism about managing customers expectations and poor communication once deposit was paid. I said I had read their reviews and this seemed to be a regular problem.
Manager paid lip service as later that day I rang to cancel service plan. He promised he would get the sales guy to ring me back before the end of day. Going on previous experience I followed up with an email.
Guess what, no phone call but the following day a short email to say it was cancelled.
Oh and in response to his original question, I asked manager if I could have waterproof car mats instead of carpet.
He said he would check stock. Never saw him again. If this is how a manager treats his customers, the sales guys don't stand a chance of providing good service.
I do love my new car but my experience was marred by shoddy service. Buyer beware of lack of communication from Cars2 Wakefield

I would not recommend Cars2 Renault Barnsley based on my recent experience.

My vehicle was sent to them via DLG following an accident repair, as it was veering to the left. DLG, who managed the repair process, were excellent throughout – proactive, communicative, and supportive. Unfortunately, the same cannot be said for Cars2.

Cars2 had my vehicle from 26th March to 14th April and during that time communication was extremely poor. I repeatedly had to chase for updates, often involving DLG to get any kind of response. At no point did I feel like I was being kept informed, and the overall customer service came across as dismissive and unhelpful.

The initial conclusion given was that the issue was due to “budget tyres,” despite no proper testing being carried out to prove this. Even when a reasonable diagnostic step was proposed (fitting matching tyres to confirm or rule this out), there was resistance and delay before this was eventually agreed.

What should have been a straightforward diagnostic process became unnecessarily drawn out due to lack of communication, lack of urgency, and poor customer handling.

It’s also worth noting that although DLG were technically the “customer,” I was the vehicle owner directly impacted, yet I still had to do much of the chasing myself to move things forward.

Overall, very disappointing aftercare and service. I would strongly advise others to be cautious and prepared to chase if using this dealership.

RESPONSE FOLLOWING THE SOCIAL MEDIA TEAM REPLY:

Thank you for your response.

I would like to clarify a few points from my side.

While the booking was made via DLG, I was the vehicle owner directly impacted, and therefore the level of communication and service I received is absolutely relevant. I had to repeatedly chase for updates, often involving DLG to prompt a response, which is where my concerns around customer service arise.

In terms of the diagnosis, I fully accepted the recommendation regarding the tyres and agreed (alongside DLG) to proceed with this as a diagnostic step. However, this only moved forward after some delay, despite it being a reasonable and agreed approach early on.

The outcome of the tyre change does not take away from the experience I had in getting to that point — which involved a lack of communication, delays, and the need for me to actively chase progress.

My review reflects that experience, rather than the final outcome alone.

I also feel that the tone of your response here is unnecessary. My expectations are not “exceedingly high” — I simply expect clear communication, timely updates, and a smooth diagnostic process, particularly when my vehicle had already been off the road for a significant period of time.

I appreciate the work carried out to make the vehicle roadworthy, however my feedback remains based on the overall service experience.

Following the response received, I have now escalated this matter to senior management, Renault UK, and the Motor Ombudsman due to concerns regarding the tone and handling of my complaint.

Had the best experience. Highly recommend.

Absolutely fantastic service Waqar was brilliant extremely knowledgable and was thorough throughout our purchase today. I cannot fault waqar he is a credit to the organisation.
Thanks Simon.

Great, professional friendly service. Thanks Waqar

My recent brand new car purchase was truly the worst experience I’ve ever had. I never write reviews but this experience definitely warrants a review and looking at other reviews, I wish I did my homework first, I would never have stepped foot in there if I did.
The staff at Cars2 Nissan branch in Huddersfield come across very inexperienced, unprofessional and lack any form of customer service. If they don’t know the answer to a question, they simply lie/make something up rather than taking the time to find the correct answer. They don’t take any accountability for the mistakes they make either. There are endless issues I could list here but I’d be here all day writing it all out so the key takeaways for anyone reading this review are:
1. Simply avoid the place, unless you enjoy stress and massive inconvenience, and wish to have issues still outstanding after over 4 weeks of owning the car. If you enjoy being ignored and lied to, this is definitely the place for you.
2. There is no complaints process (regardless of what their website says). I’ve sent 3 emails (to different members of staff copying in managers and head office) stating I want to raise a formal complaint, none have been acknowledged. I rang their head office only to be told I have to put it in writing, they had nothing to say when I told them I copied them into the email trail I was sending the staff at the branch, (they’ve failed to acknowledge/respond to these to date) and simply transferred my call back to the branch to deal with. I also sent the head office a separate formal complaint and so far this has also been ignored to date
3. Check, check and check again any figures discussed before agreeing to anything and make them show you ALL the figures in writing before committing. If you have ANY doubt, just walk away. They purposely speak jargon to confuse you and they always have to disappear to the managers office to get the figures for you, no transparency at all. Once I had time to properly go over the figures when I got home, I noticed huge discrepancies, I challenged the branch manager and there was a substantial change in the finance package as a result, I dread to think how many people just accept the deal offered and end up paying way over what they should. The difference for me was literally thousands (not just a few quid). Also be prepared for a hard sell, they force additional products on you as they get commission from them.
3. They have no knowledge of the actual cars. This isn’t the first Juke I’ve bought so I know the car well but I asked numerous questions about the new car, the vague answers I got back made me Google them instead only to find out the dealership was wrong on all counts
4. Avoid their servicing centre, I was stood outside for a short time during one visit and the workshop was busy with customer vehicles inside them, the staff saw I was stood nearby and yet they were laughing and joking around, using inappropriate language and were reaching into customer vehicles sounding their horns, I made the decision there and then that I’d never take my vehicle there for any servicing/repairs.
5. Be prepared to have to relentlessly chase them to get things done, had I left them to ‘deal’ with everything on my behalf, the finance would still be outstanding on the old car (and I’d be paying for both cars, which has genuinely been the case for me) and I’ll never receive my V5C as they gave the DVLA an incomplete address.
The list truly can go on but hopefully there is enough here for people to think twice before proceeding. Nissan should think strongly about removing this franchise as it is seriously damaging their reputation.