Charles Hope Apartments Avis 

Very comfortable and easy check in and well equipped. Would recommend.

I recently stayed at Charles Hope Manchester Centre - Angel Gardens, and while the apartment itself was modern, newly built, and visually very nice, the overall experience was disappointing due to poor service.
From the beginning, communication was lacking. On the day of check-in, I was unexpectedly asked to pay a £100 deposit. Upon arrival, I also discovered that the building is primarily student accommodation, which wasn’t clearly communicated beforehand.
The biggest issue was with access. The key fob provided worked for the apartment door (A1604) but not for the lift. The receptionist couldn’t resolve the problem, meaning I had to rely on staff to let me up each time—extremely inconvenient. Despite calling Charles Hope four times, no action was taken. At one point, I waited over 30 minutes in the lobby just to get back upstairs.
There were also several maintenance and cleanliness issues. The apartment was far too hot, with a preconfigured heating system that kept resetting to 26°C despite attempts to lower it. The kettle provided had visible fungus inside; although housekeeping removed it after being informed, it was never replaced. Additionally, the shower temperature control in one bathroom was faulty, with water staying dangerously hot.
Overall, while the apartment itself is attractive and new, the service was appalling and let the experience down significantly. I expected much better.

Having booked an apartment that can accommodate 4 people we found the facilities lacking. Even for the two of us.

Very basic kitchen equipment, no food blender, food processor, only plates and mugs for 4, minimal kitchen utensils, only 3 kitchen knives, one choppping board. Basic ikea cutlery and plates. Choice of pint glasses or wine glasses?

Sofa seating a 2 seat sofa what if there were 4 of you staying?
TV by app only not good if you are not signed up to every app.
No furniture in bedrooms apart from a double bed not the Kingsize bed as advertised.
Broken picture placed behind tv in lounge area.

Booked and paid for a parking space but people keep parking in allocated space. Spoke to concierge at site who just shrugged shoulders and said contact Charles Hope…..

Basic towels and polyester bedding.

All in all not a very good experience…..

Pros and Cons.
The apartment itself was clean and modern although the beds and bedrooms were on the smaller side. Both bathrooms need some sort of shelving to place items as theres currently just the edge of the sinks to use and one of the bathrooms had nowhere to hang towels and no toilet roll holder.

The company has a policy where they require you to submit photo ID and then a Selfie before they allow you to check in online. Theres also a rule that you must live outside a certain distance from the property to be allowed to stay there. Worth checking all the T's + C's before you book!
Initially I refused to stay on the booking I'd made due to the photo requirements. I've never had a hotel or rental company ask for this and its not something I will submit to in an era of overriding data intrusion and security breaches.

To their credit after a number of coms about this, the company decided to waiver this for me but by this late stage, I had booked alternative accommodation. My booking was a non refundable/adjustable rate, but they rolled this booking for me and said I could stay on an alternative date which i have just done, so was grateful for that.

Its a central location in Salisbury with a public car park just opposite.

We had a fantastic stay in this two-bedroom apartment in Manchester. The location is ideal, with everything you need close by, and the facilities felt genuinely premium rather than just advertised as such.

Travelling with our 2-year-old, cleanliness and safety were a top priority, and the apartment exceeded expectations on both. It was spotless, well-maintained, and felt very comfortable for a family stay.

One of the highlights was the view – waking up to watch the sunrise stretching out towards the Peak District moorland was something special and made the stay feel like a real treat.

We wouldn’t hesitate to book again and would highly recommend it to others.

Very spacious, clean and well-presented apartment in a great location and with a fantastic view. Amazing price too - would definitely book again!

We enjoyed a comfortable stay in a well-equipped apartment. The location was perfect for accessing central Birmingham and the north of the city. Check-in and check-out were quick and efficient and the courtyard and nearby park were ideal for our small dogs. We parked our cars adjacent to the apartment block and there were local shops and takeaway restaurants close at hand. We would certainly return.

2408 has a sewerage issue.
It stinks. It smells so bad that one of our guests was violently sick and had to sleep in the tiny sofa. After reporting this on day one, a member of staff came with a spray and then we heard no more. We stayed 3 nights in total, hearing no more from the owners, no offer to move and no explanation or apology.
The WiFi also does not work, nor does the coffee machine. I could list more.
We also had the common issue of only one fob for 4 guests. We asked for a second before arrival as we were not moving as a group. With no way of entering the building without it, it messed up our entire weekend.
Super unfortunate as the location and apartment decor wise is good. If you get allocated this apartment the night before, I’d request another.

Fab stay clean good price perfect stay and location

Once the concierge had assisted with getting keys, the apartment was more than i expected, spotless and had everything we needed

Parking - issues when we got there , another car was in our space. Making contact via WhatsApp took a long time to get responses. Ended up phoning in.

Access to the building took a long time due to its digital only system and relying on someone on WhatsApp to grant you access. Was granted access past the first doorway. Then 3 m later there is another doorway where we had to stand for 10 minutes to be allowed through that doorway. Then 30 seconds later we arrived at our apartment, where we could not get access. The messaging was very infrequent and very delayed and it took over an hour from the point of arrival until being allowed in the room. The room excess was eventually granted by a building manager in another block of flats which I had to go and find whilst my family waited in a corridor for over an hour.

Beautiful and clean apartment. Amazing location for viewing Manchester City. However, no parking onsite. No smoking areas. Only 1 toilet roll provided for a 3 day stay! (Which forced us to buy our own). The concierge onsite can’t help you with anything so totally useless if you’re having trouble collecting/returning keys etc. Charles Hope were however responsive and helpful when needed. Overall I probably wouldn’t stay again because of having to park elsewhere and being a smoker, having to go outside of the building completely makes for an inconvenient stay.

A lovely apartment, really easy to access and navigate. Thank you

All was good upon arrival but after 2 days all electrical power was lost in the apartment so we had to move to another apartment. While in the first apartment it wasn’t very clear what the WiFi code was and took 3 phone calls before someone was able to assist us. The lid of the bin would keep popping open which was annoying especially if it had rubbish in, but the apartment itself was very good with fantastic views of London and a very good modern gym.

I really enjoyed my stay at Charles Hope. I needed to go to the Embassy and it was a quick walk to get there. I had my child with me with the wagon push chair thing and I needed a refrigerator because of their special diet and I really really loved it. We had we had a lovely time, the bed everything was so clean. Everything was just absolutely beautiful. The bath it was really big which was fun for my child and they had a very luxurious shower that I used later and it was just a really nice day thank you so much. I really appreciate they went out of their way a little bit to help me because of my circumstances and I just I really appreciated everything.

The apartment is clean, well decorated and with lovely view. Walk distance to many attractions

I contacted several times about an issue with the apartment blinds not being usable and it was never fixed.

The departure time was a bit too early and the train noise was a bit annoying. Otherwise we had a pleasant stay. Thank you.

The parking is a nightmare. Was not allocated a space number even though I booked and paid weeks in advance? I assumed it was the apartment number, no. Called guests services on arrival who allocated a space only to find someone already parked there(it's a large busy car park). Called again only to be asked if we could drive around to tell the agent what spaces were free and the number plates of the car's??. Absolutely not! This was our first impression of CH and after a long drive it's not what we expected.
During our stay another resident had been blocked in so was unable to move his car for over 24hr and the constant beeping of residents who can't get into their allocated space
( Which I can understand but doesn't really provide a peaceful stay does it) CH, sort out the parking it can't be that hard!
Heads up, you are 20 mins walk away from restaurants and shops.
The smoke alarm is sensitive... don't bother trying to cook on the hob as the alarm is above it!!
Should you need assistance of any kind bear in mind it's all via the telephone. The reception in block 4 will not provide any help whatsoever and in their words ' we have nothing to do with CH guests! ' will be only response you get. Personally, a hotel stay is a far better option!