Charles Hope Apartments Avis 

The apartment is spotlessly clean and very modern. We had private secure parking and used the location to visit Edgbaston Hundred. However, there was only one tumbler glass and that was cracked ( reported at check-in and not changed), the handwash in the bathroom sink was empty -( the shower washes are full), the shower trap cover is missing and there was no tea towel to dry the cups, nothing major but someone is letting you down due to not paying any attention - all the above are obvious. Thanks for the stay.

Great service. Lovely apartment. Good location. Will be back. Many thanks.

Very good facilities and location for Birmingham city. Very comfortable and elegant furnitures. The room a bit lightly at night as curtains are not very light tight and the street are very well laminated

Very neat apartment only downside no tea towel or coffee. Great location and only 26 minutes to central London via tube. Tube 8 minutes walk from our stay.

Vacuum cleaner and storage system would make it better.

Apartment was way too hot, around 30 degrees, with no way of cooling it and no additional fan - only option to try and cool rooms was to have patio doors open, but Staines High Street seemed like a fighting ground late into the night and all through the early hours of the morning, literally with Police dealing with someone from 6 am

There is no clearing for the house, and there is no enough tissues for four days' living, it's really terrible.

Very smart apartment
perfectly clean and everything you need
close to town centre
easy check in and out
lovely stay

The premises was filthy when I turned up with the car park littered with trash and broken glass.
The hallways are filthy and the carpets are badly stained.
The keypad for my room wasn't properly secure. Then inside the property... the handles of the doors were almost hanging off and therefore wouldn't close properly. The blind in the living room was broken and therefore everyone across the road could see directly in! No privacy. The shower hose leaked and the sofa was stained up.
I reported the broken blind upon arrival and was told it would be attended to the next day. 3 days later and nothing had happened, despite me chasing ever day and being promised I would be dealt with.
Location is good and WiFi also very good. That's about it I'm afraid.

On arrival at the property I was told to call & would be buzzed in the building/apartment. When I spoke to the guy on the phone he said that I had to upload ID, passport, drivers license etc to an email he was going to send for verification (I did not have ID with me) luckily one of our party did, WiFi/internet reception outside the building was poor so made the whole process very stressful. This surely could have been dealt with prior to arrival. After a very long drive we just wanted to get in and relax not go through all that unexpectedly. Location & apartment where perfect, very clean, with everything needed for our stay. - however on our one full day, one of our party went back for a nap in the afternoon & woke up with someone in the apartment checking the fire alarm without any advance warning or notification. We all agreed this was unacceptable as this has really shook up the guest involved- it was reported to the office. Once again this could have been performed prior to our arrival or after our departure. Check out very easy.

The apartments are very clean, brand new and beautifully fitted. The beds are comfortable and all rooms are very spacious. Unfortunately, there were a number of minor issues that did add up to a negative experience. The parking situation is confusing and communication around this is poor. The receptionist at the front desk doesn’t work for Charles Hope, but also had no idea about where to park. We eventually worked this out ourselves and even though the nearby parking as advertised as 4h only, you can book for longer overnight stays.
The apartment did not have any loo roll, coffee pods, the towels were cheap and rough and dirty dishes from the previous tenants were left in the dishwasher. Someone else’s details were left on the check in iPad which I had access to (sure a breach of customer confidentiality?), the heating/aircon system was also difficult to use making the room quite warm during the recent heat wave.

Finally the photos used in the booking.com page are not representative of the rooms you actually stay in. Rooms are minimally decorated and don’t have the beautifully decorated interiors that are advertised by this company.

The building and area are fantastic and it seems that attention to detail is minimal. This is a shame, as these issues I’ve highlighted can be very easily sorted and if resolved would allow me to leave a 5 star review.

The structure of the building is great in respect of accessibility to apartments and guest's privacy. No noise interference from neighbouring apartments.

Secondly, the location is very accessible. It is very near to bus and train stations.

The workers are friendly and ready to assist the guest, from front desk to room service.

The furnishing is fine. All the necessary facilities to make a guest comfortable and self reliance were provided.

Our visitors commended our coice of the apartment.

Overall, my wife and I, enjoyed our stay in Charles Hope apartments and will want to stay there on our visit to London.

Let us know if you maintain such apartments in other countries.

I just feel that the apartments should have transportation services. It will compliment guests experience - expecially to airport.

We were in the apartment from 3rd to 16th July 2026.

Once we worked out how to get in, we ve never used this system before, the apartment was spot on. Fully equipped, clean and great views, in a great position. Everything just a short walk away. Our only issue was the lack of air conditioning. It was absolutely red hot. Inside and out. No relief in the room, and very little sleep. We would probably consider coming back.

Good location, great views. Very clean, comfortable and contemporary apartment.
However with the warm weather it was over 30deg in the flat which made it very uncomfortable/ unbearable overnight. Despite a few fans available, there was no ability to cool the apartment.

Absolutely lovely apartment, good size, very clean. Check in and out instructions were really clear and went smoothly. Holding deposit was returned within 24hours. Would definitely stay her again.

Apartment was lovely, very modern and large, double balcony front and back extremely handy if you’re a smoker. Beautiful area. Only one thing missing was larger cereal bowls for breakfast in the morning.

Great location, people on reception were lovely. Great vibe about the place

Constructive feedback:

Coffee machine - the wrong pods were supplied so it never worked.

Only 4 towels for 4 visitors - sure we did washing.

Bit odd that parts of the apartment felt unfinished. Like the walk in wardrobe didn’t have any clothes racks or shelving ?

No luggage racks.

Took us some time to find the hairdryer as it was in the top draw of the bedside table in the main bedroom ? Could have made more sense just leaving it on the bathroom. And yes we understand why there are no electrical plug points in the bathroom.

The sets of draws in both bedrooms are really odd. No handles or rebates in the front of each draw for pulling open. Had to grasp the sides of the draws to open?

Last thing - we paid for a 2 bed and 2 bathroom. Told a couple of days before arrival that we were being down graded.
We were offered a late check out but we asked for an earlier check-in and this we gratefully received by us. However, frankly, we were expecting some sort of partial refund. Left a bit of a sour taste.

Otherwise, we enjoyed our time to Charles Hope Battersea.

The apartment was just perfect. 2 large ensuite bedrooms off an open plan living space

Our first time in that area of London, and we found your apartment complex very central to everything! The staff at the Concierge were very pleasant, helpful. The property itself is very clean, with plenty of space to relax, work or enjoy light entertainment when you must wait until 3:00pm to check in. We were very close to the U.S. Embassy where we had an appointment. We only spent one night, but the surrounding area had cafe’s, grocery stores and the Battersea Power Station to explore. My only concern is when I can expect the £100. deposit back which hasn’t been credited to my account yet.

It was a lovely and clean apartment. The heat was unbearable, the temperature was set at 27 degrees, so in the 30 degree heat for the day it wasn't very nice going back to. We set the heating the manual at 21 degrees, but it just didnt cool enough.