The apartment is spotlessly clean and very modern. We had private secure parking and used the location to visit Edgbaston Hundred. However, there was only one tumbler glass and that was cracked ( repo... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Lovely clean comfortable flat. Good hot shower. All essentials provided. When we had a problem with door codes, support got back to us quickly and sorted matter out. Only reason didn't give... Voir plus
Plus Nice apartment Central location Good equipped Minus Far, far too hot. No aircondition, no cooling system. No chance to open windows at night time because of street level. No... Voir plus
L'entreprise a répondu
On arrival at the property I was told to call & would be buzzed in the building/apartment. When I spoke to the guy on the phone he said that I had to upload ID, passport, drivers license etc to an ema... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Charles Hope Apartments prides itself on providing exceptional accommodation solutions to corporate and leisure travellers with key locations across the UK. Apartments are meticulously designed and furnished to offer a luxurious and welcoming atmosphere to all guests, with comfort and convenience to guests being of the utmost importance. Charles Hope Apartments goes above and beyond to ensure that every aspect of our guest's stay exceeds expectations.
Coordonnées de contact
3,7
Moyen
239 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 38 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Apartment was filthy
Apartment was not clean. Dirty cutlery in fridge. No coffee pods and tights and a bag of items int eh bedside cabinet. Dirty bottles on the balcony.
10 juin 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for your feedback. I’m very sorry the apartment was not properly cleaned before your arrival. Dirty cutlery in the fridge, no coffee pods, personal items left in the bedside cabinet and bottles on the balcony are all things that should have been picked up during our pre‑arrival checks. This falls below our standards, and we’ll be addressing this with our housekeeping team to ensure it doesn’t happen again.
Great stay and excellent location 🍀
Skvělý pobyt a výborná lokalita
Pobyt jsme si opravdu užili. Apartmán byl krásný, čistý, moderní a poskytoval vše, co jsme potřebovali. Velkým plusem byla jeho poloha. Do centra Londýna se dalo pohodlně dostat i pěšky – k Big Benu jsme došli asi za 40 minut příjemnou procházkou.
Velmi se nám líbilo také okolí apartmánu. Tato část Londýna je moderní, upravená, plná zeleně a nabízí krásné možnosti pro procházky i odpočinek. Bylo příjemné se po celém dni vracet do klidného a hezkého prostředí.
Skvělým zážitkem bylo půjčování kol, které jsou v okolí snadno dostupné. Bez aplikace, jednoduše přes automat. Díky tomu jsme si mohli Londýn prohlédnout vlastním tempem, zastavit se, kde se nám líbilo, a poznat mnohem více než jen při cestování metrem.
Ubytování můžeme doporučit všem, kteří chtějí poznat Londýn aktivně a zároveň si užít pohodlné a kvalitní zázemí.
Rádi se sem někdy vrátíme. ⭐⭐⭐⭐⭐
9 juin 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for your wonderful review. We’re delighted to hear you enjoyed your stay, found the apartment beautiful, clean and modern, and appreciated the excellent location. It’s great to know the surrounding area, the greenery and the ease of exploring London — including the nearby bike hire — all contributed to such a memorable visit. We’re very pleased you would recommend us and look forward to welcoming you back.
Gorgeous apartment
The apartment was beautiful and the rooms facilities wonderful. That is the most comfortable couch in the world.
Unfortunately house keeping had left no toilet paper at all, and I later found damp used towels hidden behind the curtains and hanging up in the closets.
The front desk also not being able to assist with anything as Charles Hope is a third party was a surprise to me. I struggled to find the place, which was a shame as it was raining! The google maps location shows incorrectly, but I eventually located it with the video Charles Hope had emailed me in advance of arrival.
Apartment 19 is looking directly onto a massive construction site so it was noisy in the day and bright in the night (as the site left bright lights on).
8 juin 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for your detailed feedback. I’m pleased to hear you found the apartment beautiful, well equipped and exceptionally comfortable — especially the sofa. I’m very sorry, however, for the issues you encountered. Housekeeping should never leave an apartment without toilet paper, and the damp towels hidden behind the curtains and in the closets are unacceptable. We will be addressing this directly with the team.
I understand the frustration around the front desk not being able to assist — as Charles Hope operates independently within the building, the reception team are limited in what they can support, but we appreciate this can come as a surprise. I’m also sorry the location was difficult to find, particularly in the rain; we will review the Google Maps pin and ensure our arrival instructions are clearer.
Finally, Apartment 19’s proximity to the construction site does mean daytime noise and night‑time lighting can be noticeable. We appreciate you raising this, and your comments will help us improve the guest experience.
Cancelled my booking, then I was able to rebook the same accommodation at a higher price
I booked Charles Hope Liverpool for a special mother-daughter trip from 2–4 May 2026. Before the stay, I had noticed reviews from other customers raising concerns about cancellations followed by accommodation being relisted at higher prices, but I hoped this would not happen in my case.
On 24 March, Charles Hope contacted me directly through the Booking.com messaging system to say they could not accommodate me and that I should request a free cancellation. I found this concerning, as it placed the responsibility on me as the customer to cancel, rather than the accommodation provider formally cancelling a booking they could not honour.
Booking.com later confirmed that Charles Hope could not accommodate me due to overbooking. However, immediately after the cancellation, I was able to rebook the same accommodation, for the same dates, at a higher price.
This appeared to confirm my concern that the accommodation was not genuinely unavailable, but had been made available again at an inflated price. I rebooked because this was a special trip, I had limited time to evaluate alternatives, and Booking.com had stated that it would cover the price difference if I booked replacement accommodation through the platform.
The stay itself was ultimately pleasant, which makes the situation even more disappointing. My issue is not with the quality of the apartment during the stay, but with the way the booking was handled before arrival.
Cancelling a customer’s booking, asking them to request a free cancellation, and then making the same accommodation available again at a higher price creates unnecessary stress, inconvenience and mistrust. Customers should be able to rely on confirmed bookings, especially when travelling for a special occasion.
Based on this experience, I would be very cautious about booking with Charles Hope again.
2 mai 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for taking the time to share such detailed feedback. I’m very sorry for the way your booking was handled before arrival. Being asked to request a cancellation for a stay we could not honour, and then seeing the same apartment become available again at a higher price, understandably caused stress and undermined trust. This should not happen, especially for a special mother‑daughter trip.
I’m pleased to hear that your stay itself was enjoyable, but I fully recognise that this does not undo the frustration caused beforehand. Your experience highlights an important issue in how overbookings and re‑listings are managed, and your comments will be reviewed carefully to ensure this process is handled far more transparently and responsibly in future. Thank you again for sharing your experience.
Very well appointed appartment
Very well appointed appartment, close to all shops and train station.
very clean, comfortable, large bathrooms and bedrooms,.
Very good.
6 juin 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for your review. We’re delighted to hear you enjoyed the well‑appointed apartment and its convenient location near shops and the train station. It’s great to know you found everything clean, comfortable and spacious. We appreciate your feedback.
Réponse de Charles Hope Apartments
Thank you for your feedback. Wonderful to hear you found the property lovely and faultless. We appreciate your review.
Exceeded expectations,would definitely stay again
Was a very comfortable stay,spacious very clean apartment,and local to City as located in City centre.
Exceeded expectations,only had one slight issue with the key pad on arrival but it was amended briskly over the phone,easy to contact for help and advice,happy friendly service.
We will be definitely staying agin in the future.
6 juin 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for sharing your experience. I’m pleased the apartment’s comfort, cleanliness and central location exceeded your expectations. I’m also glad the minor keypad issue was promptly resolved over the phone and that you found our service friendly and responsive. We look forward to welcoming you back in the future.
Not what i was looking for
I arrive at 4.30 to be guided in through the phone contact to be met at the door by a cleaner saying the room wasn’t ready a hour and a half after the 3pm check in time . After leaving and returning at 6 was finally able to enter my room and greeted by a dishwasher full of dirty dishes , floor wet around fridge and a broken glass hob . I had a fault in the boiler which constantly beeped all the time , which was sorted the day after .Then you have to make a £100 damage deposit which is supposed to be returned to you when you leave ? I had it take twice on the 25th and then the 26th May both for £100 , still no refund . I have email company but no reply
25 mai 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for your feedback. I’m very sorry for the experience you had. Arriving to find the apartment still being cleaned well past the 3pm check‑in time, and then entering to dirty dishes, a wet floor and a damaged hob, is unacceptable. The boiler fault and the delay in resolving it added further inconvenience, and this is not the standard we aim to deliver.
Regarding the £100 deposit, this is a pre‑authorisation, not a physical charge. It may appear on your bank statement as a pending transaction, but it should automatically release after departure. If you are seeing it as a completed debit rather than a pending hold, please reach out to our care team so they can investigate and assist.
I’m also sorry you haven’t received a reply to your email yet — we will ensure this is followed up. Thank you for bringing all of this to our attention.
Beautiful apartments, but with serious cleanliness issues
My stay at Charles Hope Apartments was a bit of a mixed experience. On one hand, the apartments are very beautiful, modern, and comfortable. However, the standard of cleanliness leaves a lot to be desired and completely spoils the experience. Upon arrival, I encountered several noticeable issues: the living room lamp has clearly not been cleaned for a long time, as a spider has made its home there and is now a permanent tenant. In addition, the wardrobe shelves were dirty, the kitchen floor was sticky, and the fridge gave off a very bad smell when opening the door. Furthermore, as a suggestion for improvement, it would be highly recommended to install a better system to block out the light coming through the windows. The current curtains do not help in the slightest and make it difficult to rest in the morning. This accommodation has a lot of potential, but they urgently need to improve their housekeeping and maintenance.
1 juin 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for your detailed feedback. I’m pleased to hear you found the apartment beautiful, modern and comfortable, but I’m very sorry the standard of cleanliness fell short. The issues you described — the lamp not being cleaned, a spider present, dirty wardrobe shelves, a sticky kitchen floor and an unpleasant smell from the fridge — are unacceptable and should have been picked up during our housekeeping checks. We will be reviewing this with the team urgently.
Thank you also for your suggestion regarding better light‑blocking solutions. We appreciate this feedback, as morning light can affect rest, and we will assess improvements to the current curtain system.
The apartment has a lot of potential, and your comments highlight exactly where we need to improve. Thank you for bringing this to our attention.
Great appartment
The apartment was really big and modern. The staff at the reception very friendly and helpful. We enjoyed our stay, thank you
1 juin 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for your review. We’re delighted to hear you found the apartment spacious, modern and comfortable, and that the reception team were friendly and helpful. We’re very glad you enjoyed your stay.
The apartment was clean and…
The apartment was clean and comfortable, though the A/C unit didn't appear to work
6 juin 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for sharing your experience. I’m glad the apartment met your expectations for comfort and cleanliness. As a note, the apartment is not equipped with air conditioning, so I’m sorry if this caused any confusion. Your comments are valued.
Everything was just GREAT!
Everything was just GREAT!
The access to the appartment was easy, the house was clean, the inventury was modern, the checkout was easy.
We will strongly recommand this!
4 juin 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for sharing your experience. I’m pleased the apartment met your expectations in comfort, cleanliness and modern facilities, and that both arrival and departure were straightforward. Your strong recommendation means a lot.
Loved the location and very comfortable accommodation
3 juin 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for your review. We’re delighted to hear you loved the location and found the accommodation very comfortable. We appreciate your feedback.
Nicely renewed flat with a view on the…
Nicely renewed flat with a view on the city, and a parking lot.
3 juin 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for your review. We’re delighted to hear you enjoyed the newly renovated flat, the city views and the convenience of having parking available. We appreciate your feedback.
The self check in instructions were not…
The self check in instructions were not correct for the flat luckily I arrived during office hours I called and someone was able to help but would have no way of accessing the flat had it not of been as the instructions were totally wrong
3 juin 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for your feedback. I’m very sorry the self check‑in instructions were incorrect for your flat. I’m glad you arrived during office hours and were able to get help over the phone, but you’re absolutely right — without that support, you would have had no way to access the apartment. We will be reviewing and correcting the instructions immediately to prevent this happening again.
appartment was very nice but check-in complicated
appartment was very nice, but communication with staff was a bit complicated (unpersonal, only via chat/email). Check-in was a bit complicated.
Also we ask at time of booking for a parking slot (which was advertised and recommended) the reservation itself was not available when we arrived. Very unfortunate.
24 mai 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for your feedback. I’m pleased to hear the apartment itself was very nice, but I’m sorry the communication felt complicated and unpersonal. Relying on chat and email should never make things harder for guests, and we will review how we can make support more accessible.
I’m also sorry check‑in was more difficult than it should have been. Clear, accurate arrival instructions are essential, and we will ensure these are improved.
Regarding parking, I understand how frustrating it was to request a space at the time of booking — especially when it was advertised — only to find it unavailable on arrival. This should not happen, and we will be reviewing our parking allocation process to prevent future disappointment.
Thank you again for sharing your experience.
Apartamento céntrico
Apartamento céntrico, bien ubicado, moderno y con todo lo básico que se puede necesitar en una estadía corta
2 juin 2026
Avis spontané
Réponse de Charles Hope Apartments
Muchas gracias por su comentario. Nos alegra saber que el apartamento, céntrico y bien ubicado, le resultó moderno y equipado con todo lo necesario para una estancia corta. Apreciamos mucho su valoración.
It’s a very pleasant stay
It’s a very pleasant stay, room is just right and clean!
I have a suggestion: my friend is a tenant here. She recommended me to stay at the apartment. It will be great if I can get a discount when referred by existing tenant. Then I can come more often and stay longer!
Thank you
28 mai 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for your review. We’re delighted to hear you had a pleasant stay and found the room clean and comfortable. Thank you also for your suggestion regarding referral discounts. It’s great to know you were recommended by a current tenant, and we appreciate the idea — we’ll pass it on to the team for consideration.
First class modern chic
1 juin 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for your review. We’re delighted to hear you found the apartment first‑class and modern. We appreciate your feedback.
The accommodation was central and…
The accommodation was central and worked well for our needs.
1 juin 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for your review. We’re pleased to hear the accommodation’s central location worked well for your needs. We appreciate your feedback.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.