The apartment is spotlessly clean and very modern. We had private secure parking and used the location to visit Edgbaston Hundred. However, there was only one tumbler glass and that was cracked ( repo... Voir plus
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Plus Nice apartment Central location Good equipped Minus Far, far too hot. No aircondition, no cooling system. No chance to open windows at night time because of street level. No... Voir plus
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Good location, great views. Very clean, comfortable and contemporary apartment. However with the warm weather it was over 30deg in the flat which made it very uncomfortable/ unbearable overnight. De... Voir plus
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On arrival at the property I was told to call & would be buzzed in the building/apartment. When I spoke to the guy on the phone he said that I had to upload ID, passport, drivers license etc to an ema... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Charles Hope Apartments prides itself on providing exceptional accommodation solutions to corporate and leisure travellers with key locations across the UK. Apartments are meticulously designed and furnished to offer a luxurious and welcoming atmosphere to all guests, with comfort and convenience to guests being of the utmost importance. Charles Hope Apartments goes above and beyond to ensure that every aspect of our guest's stay exceeds expectations.
Coordonnées de contact
3,7
Moyen
238 avis
Aucun historique récent de demande d’avis
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A répondu à 34 % de ses avis négatifs
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Beautiful, new, spacious apartment
Amazing stay. Being honest if I could give 4.5 stars I would as it was almost perfect.
What I loved:
The apartment was beautiful with a brand new luxurious feel. There was so much space, amazing bathrooms and very comfy beds and even the view from the balcony was fabulous. Very secure, not too far from city centre and the price for what we got was fabulous.
The AI bot in the Whatsapp chat was actually quite accurate and responded fast with the information needed. The deposit was released and returned to me within 24 hours of checking out.
What could have been improved:
Overload of information in emails:
Before you check in you are provided a lot of information, some I feel is in accurate or could be rewritten to be clearer.
Checking in:
This ties in with the previous point that checking in wasn't clearly sign posted and I assume thats why they try so hard to instruct you on what you need to do to check in but some information can be removed if just clearer signposting is provided on site as finding reception is not obvious.
Finding the room:
That also leads to then finding the room. We were walking around in circles for a while in the car park looking for access to the area to our room but it was in a separate entrance that was not made clear by reception - again we had to ask locals for guidance. We spent at least 30 minutes after getting the keys to even locate the room.
Air con:
The air con did not work which was a shame because it was a hot day. We followed the instructional videos they provided on YouTube but the system just kept saying that there was an error.
Deposit:
When checking in online there was a £100 deposit which wasn't a problem but for some after they've committed to the booking via third party websites may take them by surprise as it was not made crystal clear that this would be the case.
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Some improvements in terms of overall experience it was definitely a good one and we would happily stay again.
20 juin 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for taking the time to share such a detailed review. I’m delighted to hear the apartment’s space, finish, comfort and views made your stay feel almost perfect, and that the location, security and value all worked well for you. I’m also pleased the WhatsApp support and deposit process were smooth.
I’m sorry for the areas that caused frustration. The volume and clarity of our pre‑arrival information clearly need refining, and we will review both the wording and the amount of detail provided. Your comments about signposting for reception, access routes and locating the apartment are particularly helpful — these should be straightforward, and we will work on improving on‑site guidance.
I also apologise that the apartment became too warm during your stay. The apartments are not equipped with air‑conditioning, and we understand this can be challenging on hotter days. We will continue reviewing cooling options to improve comfort.
Your point about the deposit information not being made clearer at the time of booking is also appreciated, and we will ensure this is communicated more transparently.
Thank you again for your balanced feedback. We’re pleased your overall experience was a good one, and we look forward to welcoming you back.
Great accommodation and communication
Great accommodation and communication. Very well organised. Brilliant location. Thank you.
20 juin 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for sharing your experience. I’m pleased to hear everything was well organised and that both the accommodation and location met your expectations. We’re glad you had a great stay.
Great location
Great location, lovely building, amazing 2 large rooms and seperate toilets
Marked 1 star off because we couldn’t control the temperature of the room and it was so stuffy couldn’t turn the heating down or off couldn’t put the AC on.
18 juin 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for your review. I’m pleased to hear you enjoyed the location, the building and the spacious layout of the apartment. I’m sorry the temperature was uncomfortable during your stay — the apartments do not have air‑conditioning, and the heating controls are managed centrally, so guests are unable to adjust them. We understand how frustrating this can be, especially when the room feels stuffy. Your feedback is appreciated.
Would NEVER Return
Check-in process long, inconvenient and difficult
No toilet paper in either bathroom and Customer Service solution was to return to reception in another building, get a key for another apartment, take toilet roll from there, and then return key. Unbelievable.
Kitchen tap completely detaches.
Terrible experience. Shame as great potential.
20 juin 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for your review. I’m very sorry the check‑in was difficult and that the apartment was missing basic essentials like toilet paper. At the time you contacted us, the team member provided the only immediate option to make sure you weren’t left without supplies, but I understand it was not a satisfactory experience. The issue with the kitchen tap also should never have been present. We appreciate your honesty — the building has great potential, and your feedback will help us address the gaps.
Clean and tidy, but lacking amenities
The apartment was well priced and very clean, however there were things lacking that you would expect from a serviced apartment such as a cloth to do washing up and toilet roll etc. it was also a huge faff to get into the property which was really off putting
19 juin 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for your feedback. I’m pleased to hear the apartment was clean and well priced, but I’m sorry that essential items such as washing‑up cloths and toilet roll were missing — these should always be provided in a serviced apartment. I also apologise that accessing the property felt complicated and off‑putting. Your comments are helpful, and we’ll be reviewing both our provisioning standards and arrival process to make this smoother for future guests.
Fantastic facilities and levels of…
Fantastic facilities and levels of cleanliness. Fantastic views and service within the building.
19 juin 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for your review. We’re delighted to hear you enjoyed the facilities, the high standard of cleanliness and the fantastic views. It’s great to know the service within the building also made a positive impression. We appreciate your feedback.
The studio I booked displayed river…
The studio I booked displayed river views. The studio I checked into faced the other way.
Other than that, it served it purpose.
18 juin 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for your feedback. I’m pleased to hear the studio served its purpose for your stay. I’m sorry the apartment you were allocated did not face the river as shown in some of the listing images. Our booking platforms display a selection of our available apartments rather than a specific unit, which means views and layouts can vary. We appreciate you highlighting this and will continue working to make this clearer for future guests.
Was a great place to stay would…
Was a great place to stay would definitely recommend! Only thing the TV wasn’t working.
Still a great place to stay!
18 juin 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for your feedback. I’m pleased to hear you had a great stay and would recommend the apartment. I’m sorry the TV wasn’t working during your visit — this has now been replaced following your review. We appreciate you taking the time to let us know.
Missing personality
There were no helpful Instructions to leave my car there. The apartment was very cold and it didn‘t feel like a home at all.
14 juin 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for your feedback. I’m sorry you didn’t receive clear instructions for parking — this should be straightforward, and we’ll review the information provided to ensure it’s more helpful. I also apologise that the apartment felt cold and didn’t provide the sense of comfort you expected. Your comments are appreciated and will help us improve the arrival experience and overall feel for future guests.
I really enjoyed my stay at the…
I really enjoyed my stay at the apartment. The room was clean and comfortable, the staff were welcoming, and the location was excellent. The service was great, and everything met my expectations. I would definitely stay here again.
15 juin 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for sharing your experience. I’m pleased the apartment’s comfort, cleanliness and location all contributed to an enjoyable stay, and that the service from our team made a positive impression. We’re glad you would choose to stay with us again.
The location of the apartment is very…
The location of the apartment is very great. Minutes walk to downtown and bus and tram stations are nearby. The equipment of the apartment is new and clean. Gym room is free for residents.
15 juin 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for your review. We’re delighted to hear the apartment’s location worked so well for you, with easy access to downtown and nearby transport links. It’s great to know you found the equipment new and clean, and that you were able to enjoy the gym facilities. We appreciate your feedback.
Réponse de Charles Hope Apartments
Thank you for sharing your experience. I’m glad the location and the facilities within the building met your expectations. Your feedback is valued.
Fabulous apartment top quality…
Fabulous apartment top quality furnishings and ultra clean.
Not easy to find the block but key/ fob system was straightforward. Didn’t like the lift you have to put your fob in the pad outside the lift as there are no buttons inside- over the top tech for me
Great location for waterfront but not for the lively part of town
13 juin 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for your review. I’m delighted to hear you enjoyed the apartment, particularly the high‑quality furnishings, cleanliness and views. I’m sorry it wasn’t easy to locate the block — we’re reviewing our directions to make this smoother. I appreciate your feedback on the lift system as well; while it’s designed for security, I understand it can feel overly technical. The location is excellent for the waterfront, though slightly quieter than the livelier parts of town. Thank you for sharing your experience.
Good value for money, some improvements though
Nice, spacious apartment in a good location. Although close to the city center, it was quiet in the room.
We were with 2 couples, so it was very nice to have two separate bedrooms with each an en suite bathroom.
Price was very reasonable.
Bed and pillows were very comfortable. The shower, with large shower head, was nice. The apartment looked very clean.
Quality of the interior could use some improvement. Sofa was a bit worn out, shower valve didn’t work very well and the water got cut off multiple times.
The latter appeared to require an easy fix (flicking a switch in the utility closet), but it took some effort for us to figure this out.
11 juin 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for your detailed feedback. I’m pleased to hear you enjoyed the spacious layout, quiet location and the convenience of two en suite bedrooms. It’s great to know the comfort, cleanliness and value all met your expectations.
I’m sorry for the issues you encountered with the interior quality, particularly the worn sofa and the shower valve. Regarding the water cutting off, this is a safety feature used across a number of our apartments to prevent leaks — but you shouldn’t have had to work out how to reset it yourself. We’ll be reviewing how we communicate this so guests aren’t left troubleshooting. Thank you for highlighting these points.
The house was amazing
The house was amazing, very homely and had everything we needed.
Location was good also. We will definitely be back.
12 juin 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for your review. We’re delighted to hear the house felt homely, had everything you needed and that the location worked well for your stay. We’re glad you had such a positive experience and look forward to welcoming you back.
No Hot water from the minute we arrived…
No Hot water from the minute we arrived ( 3pm) till we left the following day at 10am, called the help desk 4 times.
13 juin 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for your feedback. I’m very sorry that you were without hot water from arrival through to departure, and that you needed to contact the help desk multiple times. Unfortunately, there was a building‑wide outage during your stay, which meant the issue could not be resolved immediately. I appreciate how disruptive this was, and your comments will be shared with the building management team to prevent future occurrences.
The heating was not working
The heating was not working. The blind in the bedroom was broken. The shower had a dirty liquid coming out from the wall. The coffee machine was broken. It seemed like no one had checked the apartment beforehand.
11 juin 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for your feedback. I’m very sorry for the experience you had. The heating not working, a broken blind, a faulty coffee machine and an issue with the shower are all things that should have been identified and resolved before your arrival. The liquid coming from the shower wall is particularly concerning and will be investigated immediately. It’s clear the apartment did not undergo the proper pre‑arrival checks, and we will be reviewing this with our housekeeping and maintenance teams to ensure this does not happen again.
The view was amazing I didn't want to…
The view was amazing I didn't want to go out.
9 juin 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for sharing your experience. I’m pleased the view made such a strong impression and added to the enjoyment of your stay. We’re glad it created such a memorable moment for you.
Lovely Apartment in walking distance of…
Lovely Apartment in walking distance of the main attractions in Manchester. Fantastic city view from Apartment too. Nice clean rooms and large bathroom.
9 juin 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for your review. We’re delighted to hear you enjoyed the apartment’s location, the fantastic city views and the clean, spacious rooms. It’s great to know the large bathroom added to your comfort. We appreciate your feedback.
Apartment was filthy
Apartment was not clean. Dirty cutlery in fridge. No coffee pods and tights and a bag of items int eh bedside cabinet. Dirty bottles on the balcony.
10 juin 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for your feedback. I’m very sorry the apartment was not properly cleaned before your arrival. Dirty cutlery in the fridge, no coffee pods, personal items left in the bedside cabinet and bottles on the balcony are all things that should have been picked up during our pre‑arrival checks. This falls below our standards, and we’ll be addressing this with our housekeeping team to ensure it doesn’t happen again.
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