Charters Estate Agents Avis 

We would like to thank the Bessie Tighe, the Property Relations Manager, for all the help which she has given to us during the past few weeks, when several matters arose at the same time on two of our properties. Throughout all the protracted transactions, she dealt with us in a professional and courteous way, been prompt in her replies to us, and we have found her advice very helpful.

However, we would like to mention for ongoing and future reference that when landlords are approached to consider the subject of rent reviews that a slightly longer period of time be given before the date of the two months´ notice expires. We found that the “lettings team” had to be consulted in order to make a decision as to the amount of rent which was suggested by ourselves. This process took much longer than anticipated, incurring many more emails than was necessary. Unfortunately, the two months` deadline date had expired by the time the lettings team were able to reply to us. This has meant that instead of waiting two months for the increase in rental payment to be made, we now have to wait three months – incurring us in a loss of a one months` increase in rent. Please could this time limit be taken into consideration when approaching the decisions which landlords have to make. Furthermore, one month ago we found it necessary to consult the lettings team on another subject and to date we have received no reply directly from them regarding that particular matter.

I would like to thank both Lydia and Cameron for their continual support from finding me a buyer, and my onward purchase. They have both exceeded my expectations with their market knowledge in terms of my home valuation, and their patience and diligence in finding me my perfect home.

I was working with Kate Alleston and she really made getting 186 Hollingdean pretty stress free, even with my previous buyers pulling out of the sale of my house! It was great dealing with Kate and I always felt she was really pulling for me to get the house I wanted and her communication was great, I really appreciate the positive way you approached things and everything you did to get me there. Much appreciation.

Isabella was excellent and cannot fault her professionalism and standards.

Stephen Henry was absolutely brilliant looking after our chain. He kept us informed every step of the way and was professional, calm and personable.

I had an inspection yesterday and Jo Edmondson was absolutely 💯 amazing 🤩.Very friendly, very pleasant and very easy to talk to, Jo is a credit to Charters ☺️Thankyou Jo 🙏.

Excellent and efficient service. Theresa was extremely helpful in liasing with Goodlord and all my relevant income was including for referencing. Thank you

Grace was very helpful and kept me informed about everything in a timely manner.

Very good service delivered by Grace.

Highly recommend Charters.

Had the pleasure of meeting Lily, she was very patient and understanding whilst I was running late for a viewing where she ensured we had our questions answers even when pressed for time. I look forward to working with Charters more because of Lily. Great Job!

Although my purchase was a long and at times challenging process, Jo Goddard was consistently excellent throughout.

She was always responsive, polite and professional, and I really appreciated how proactive she was in keeping me updated. I rarely had to chase for information because Jo regularly called with progress updates, even if there wasn’t much to report. She was always happy to answer my questions, accommodate requests, and explain what was happening at each stage. Her communication and support made a stressful process much easier to manage.

Thank you, Jo, for all your help—I wouldn’t hesitate to recommend both you and Charters.

I had a very positive experience with Charter. The service was professional, efficient, and well organised from start to finish. A special mention goes to Louise Blackmore, who was exceptionally helpful throughout the process. She was responsive, knowledgeable, and dealt with everything efficiently, making the whole experience straightforward and stress-free.

I would highly recommend Charter to anyone looking for a reliable and professional service. Thank you to Louise and the team for your excellent support.

We have been dealing with Nikola at Charters and we cannot fault her! We were very anxious going into our first rental property but Nikola put those nerves at ease, was super helpful and made everything so smooth, and easy.

The first property we enquired about had already had a let agreed but Nikola pointed us to a very similar property in which was perfect for us!

She has been absolutely brilliant and would thoroughly recommend Nikola and Charters to anyone, Well done guys 👏🏼

I recently purchased my rental property through Charters, and the service was absolutely fantastic. Jo looked after me throughout the entire process and was brilliant from start to finish.Since i already lived in the property as a tenant, it was a unique situation, but Jo handled everything with incredible professionalism. Her communication was fast, clear, and she kept everyone perfectly informed. Jo made my transition to homeowner completely seamless.I highly recommend Charters and cannot thank Jo enough for her amazing work!

I found the process of renting with Charters very easy and smooth. They are very helpful! Arranging viewings is quickly and smooth, more specifically I had a viewing in Southampton recently with Chloe Bowers and she was so nice and helpful. I ended up liking the place and she was very helpful with the whole renting process! I can't recommend them enough.

Not all estate agents are the same. Charters Southampton have selected staff that are a delight to deal with, great at communication, and their senior staff have elephantine knowledge of the local housing market.

Working with Abbie made what could have been a stressful process feel entirely seamless. She was incredibly attentive, knowledgeable, and always kept me updated with every property which perfectly fitted my criteria. Her dedication, warm communication, and proactive approach made all the difference. I couldn’t have asked for a better estate agent, I will definitely be using her again in the future —thank you, Abbie!

We are so pleased to have Sue Harris managing our flat for us . She readily offers advice when requested and is knowledgeable and experienced in all matters of property management . A safe and approachable pair of hands.

“Good morning. We were shown round the Fourteen development yesterday by Bella. I have sold and bought many houses over the years and I felt compelled to write to let your Directors know that the experience was five star! . Totally professional and fully prepared for all our questions (which is not always the way with agents) I have also employed many people in my professional career and it is clear what an asset Bella would be to any team. Kindest regards Amanda”

Service has been top class. Very pleased with the professionalism and support provided throughout the process and sorting out all the issues promptly.

I asked a simple question to a name id been dealing with for year. My question was picked up by Sue Harris who unearthed our Inventory and sent it immediately while explaining the personnel change.