CheckmyfileAvis 

Réponse de Checkmyfile

Il y a une minute

Hi,

Thank you for leaving us a review!

It's great to hear that you found your report to be clear and well-presented. Because Checkmyfile returns your credit report data from all three UK credit agencies, there's a lot of information on your report with us. 

This makes it all the more important to ensure your credit report is displayed in a way that's well organised and easy to navigate - so it's great to hear we've hit the mark!

If you have any questions or need support from our team, don't hesitate to reach out to us! You'll also find plenty of informative guides and articles in our online Help Centre.

Thanks again,

Amy
Checkmyfile

Réponse de Checkmyfile

Il y a 2 heures

Hi Danny,

Thank you so much for your kind words about our service and Customer Care team. We’re really pleased to hear you’ve had such a positive experience with Checkmyfile!

We're the only credit reporting service that shows you your data from all three of the UK's credit reference agencies - Experian, Equifax and TransUnion - in one place, so we're really proud of the level of detail you can see on your Checkmyfile report.

I hope you continue to have a great experience as a Checkmyfile customer!

Many thanks,

Amy
Checkmyfile

Réponse de Checkmyfile

Il y a 8 minutes

Hi Andrew,

Thank you for taking the time to leave this feedback.

We're really sorry to hear that this has been your experience. We never want our customers to leave an interaction with our team feeling unhappy with the outcome.

Our team is always on hand to help with trouble logging in to your account or cancelling your subscription, and we review all refund requests on a case-by-case basis. We're happy to review your interaction with us.

We'd really like the opportunity to resolve this for you. We’ve reached out via Trustpilot for some more details, so that we can take a thorough look into this.

We hope to hear from you,

Amy
Checkmyfile

Réponse de Checkmyfile

Il y a 5 heures

Hi Anuj,

Thank you so much for sharing your feedback and for highlighting how easy you’ve found Checkmyfile to use! 

We’re really pleased to hear that seeing your data across all three credit reference agencies has been helpful, and that our report layout makes it easy to spot the positives and areas for improvement.

If you ever have any questions about your credit information or spot anything on your report that doesn’t look right, we’re always here to help you investigate and learn more.

Thanks again for your review!

Kind Regards,

Amy
Checkmyfile

Réponse de Checkmyfile

Il y a 5 heures

Hi Leon,

Thank you so much for your great feedback and for taking the time to share your experience!

Our Customer Care team is passionate about delivering the highest level of service, so knowing that our prompt responses and detailed report are valued means a great deal to us.

We’re really glad to hear you’ve had a positive experience. If you ever have any questions, need assistance, or would like any further information, please don’t hesitate to get in touch!

Thanks again,

Amy
Checkmyfile

Réponse de Checkmyfile

Il y a 5 heures

Hi,

Thank you so much for sharing this lovely feedback about your experience with our Customer Care team!

It's great to hear that we were able to help you navigate and understand your credit report. The world of credit reports can get complicated, and our team is here to help people cut through the jargon and better understand their data.

We know how valuable it is to have someone to talk to, especially where credit and finances are concerned, so our friendly UK-based Customer Care team goes above and beyond to offer our customers all the support and advice they need.

If you ever have any more questions about your credit file or need further support, just reach back out to us – we’re always here to help!

All the best,

Amy
Checkmyfile

Réponse de Checkmyfile

Il y a un jour

Hi Gavin,

Thank you so much for sharing your experience using Checkmyfile! 

We’re really glad to hear you found Checkmyfile easy to use and navigate.

Checkmyfile is the only service that shows your information from all three UK credit agencies – Experian, Equifax and TransUnion. With so much information in one place, it’s very important for us to ensure your report is clear and concise.

We also try our best to avoid the usual financial jargon that can make it harder to understand your information. It's great to hear that all of this has led to a better customer experience for you.

If you ever need help with your report or advice on your credit health, just reach out to us!

Kind Regards,

Amy
Checkmyfile

Réponse de Checkmyfile

Il y a un jour

Hi Paul,

Thanks for your lovely feedback and for taking the time to leave a review.

We’re really glad you’ve found Checkmyfile easy to use. Thanks so much for highlighting that you can see your data from all three of the UK credit agencies - Experian, Equifax and TransUnion - through your Checkmyfile report.

We're the only credit reporting company that provides this level of detail, and it's something we're really proud of!

I hope you continue to have a great experience using Checkmyfile.

Kind Regards,

Amy
Checkmyfile

Réponse de Checkmyfile

Il y a un jour

Hi,

Thank you so much for leaving us a great review! We're so happy to hear that our service made a difference to you. 

We know how frustrating it can be to need to go back and forth to different platforms to get the full overview of your credit history, so we set out to design a report that tells you everything you need to know in one convenient place!

If you need our advice or assistance with anything, don't hesitate to reach out to us!

Many thanks,

Amy
Checkmyfile

Réponse de Checkmyfile

ll y a 2 jours

Hi,

Thank you so much for sharing your experience with Checkmyfile!

We’re really glad to hear that our team could help resolve the issue on your credit report and that you found our Customer Care team helpful and supportive. It means a lot to us to know you felt informed and looked after throughout the process.

We know how stressful it can be when you spot an error on your credit report. Our Customer Care team will always be there to offer advice and support throughout the process of getting your report in top shape.

If you ever need any more help or have questions about your credit report, don't hesitate to reach back out to us - We'll be happy to hear from you!

Thanks again for your kind words and recommendation.

Best wishes,

Amy
Checkmyfile

Réponse de Checkmyfile

ll y a 2 jours

Hi Olalekan,

Thank you for leaving us a lovely review!

We're so pleased to hear that you've found our service to be 'precise and professional'. 

We know that sometimes you might need to see your credit data urgently, so we do our best to clear away the hurdles and jargon that can stand between you and the information you need.

By returning your data from all three of the UK's credit agencies, Checkmyfile provides you with the most detailed credit report possible. It's great to hear that this has been your experience!

If you ever need your Checkmyfile report again, simply log back in to your account anytime. We'll be happy to have you back!

Many thanks,

Amy
Checkmyfile

Réponse de Checkmyfile

ll y a 3 jours

Hi Robert,

Thank you so much for this wonderful feedback!

We're really pleased to hear that you found your report easy to navigate, and it's especially great to hear that we've been able to help you grow your credit score.

We believe that everyone should have easy access to their report, whether you're a tech wiz or rarely online, so we've done our best to create a website that's clear and easy to use. 

Thanks again for sharing your experience!

Kind Regards,

Amy
Checkmyfile

Réponse de Checkmyfile

ll y a 4 jours

Hi Precious,

We’re really sorry to hear about your experience – we completely understand how frustrating this must feel, and it’s never something we want for our customers.

Just to confirm, your 7-day free trial starts on the day you sign up, which is counted as day one. If it isn’t cancelled before the end of that period, it will automatically renew. We do highlight this during the sign-up process to help avoid any interruptions for customers who want to keep using the service. 

That said, we know that not everyone needs an ongoing subscription, which is why there are no minimum terms or restrictions on cancelling. We also appreciate how easy it is to lose track of trial dates, and we’re really sorry if this has caught you out.

We believe your query has already been reviewed, but we’re more than happy to take another look or help with managing your subscription going forward. Please just get back in touch – we’re here to help.

Kind regards,

Lauren
Checkmyfile

Réponse de Checkmyfile

ll y a 4 jours

Hi Katy,

Thank you so much for sharing your positive experience with Checkmyfile. We're really glad you found the information you needed and made good use of your free trial!

We want to ensure that everyone who signs up for Checkmyfile knows the great quality of service they can expect from us before paying a penny, so we offer full access to our service as a free trial for all new customers.

If you ever need to use Checkmyfile in the future, you'll be able to log back in to reactivate at any time - we'll be happy to welcome you back!

Best wishes,

Amy
Checkmyfile

Réponse de Checkmyfile

ll y a 4 jours

Hi Imaan,

Thank you so much for your kind words and for sharing your experience with Checkmyfile. 

We’re really glad to hear you find everything simple and easy to use, and that the information is clear and easy to understand.

Because our report pulls your data from all three of the UK's credit agencies, you have a lot of information in one place!

This means that keeping your report organised, easy to read and intuitive to navigate has been a top priority for our team throughout the process of designing and redesigning our service.

If you ever have any questions or need support, just let us know – we’re always here to help!

Kind Regards,

Amy
Checkmyfile

Réponse de Checkmyfile

ll y a 4 jours

Hi Louise,

Thank you so much for leaving this review- you've highlighted one of the best things about using Checkmyfile!

Although it's never a great feeling to view your report and see that not everything's in great shape, knowing what needs addressing is the first important step towards better credit health.

Whether that's an inaccuracy you need to contact your lender about, payments you didn't know had fallen behind, or a financial associate that's no longer relevant, we're here to support you in getting your report spic and span.

Feel free to reach out to us if you have any questions or need support from our team. We're always happy to help!

Best wishes,

Amy
Checkmyfile

Réponse de Checkmyfile

ll y a 4 jours

Hi Frankie,

Thank you so much for your positive feedback and for taking the time to leave us a review. 

We’re really glad to hear you’ve found our service helpful and easy to use - that's exactly what we aim for! 

As the only credit report that shows you data from all three of the UK's credit reference agencies, your Checkmyfile report contains a lot of information, so making sure your report is easy to read and understand is a top priority for us.

If you ever need any support or have questions about your credit health, just let us know. You can also check out the great resources in our online Help Centre.

Many thanks,

Amy
Checkmyfile

Réponse de Checkmyfile

ll y a 4 jours

Hi Claire,

Thank you so much for sharing your feedback about signing up and using our website. We’re really pleased to hear you found it easy to sign up, and that you liked the detailed credit report and colourful design.

We know that the world of credit reports can be confusing, dull and frustrating- and that's everything we're not! 

We do our best to create a customer experience that's helpful, clear, bright and user-friendly. It's great to hear that these have led to a better experience for you.

I hope you continue to have a great experience using Checkmyfile!

Kind Regards,

Amy
Checkmyfile

Réponse de Checkmyfile

ll y a 4 jours

Hi Michael,

Thanks so much for your kind words about our service. 

At Checkmyfile, we return your data from all three of the UK's credit reference agencies, giving you the fullest possible overview of your data.

We also know how stressful it can be when you need to view your information in a hurry, so we've done our best to make our sign-up process as smooth and secure as possible. It's great to hear that's been your experience.

If you ever need any advice or assistance, just reach out ot our team- we'll be happy to help!

All the best,

Amy
Checkmyfile

Réponse de Checkmyfile

ll y a 4 jours

Hi,

Thanks so much for this positive feedback about our service – we really appreciate it!

We’re glad to hear you’ve had a great experience with Checkmyfile. We return more data to your report than any other credit reporting service, so making sure you have all the support you need to navigate your report is a top priority for us.

I hope you continue to have a great experience with Checkmyfile!

Many thanks,

Amy
Checkmyfile