Cherry Acres Animal Housing Avis 

The company was professional from start to finish.
They kept us informed of the fitting date and the guys who erected the kennel were fantastic.
Thanks guys
Regards
Ron Hawksworth

Ordered a catio after being advised that they make to order. I requested for the door to be on the front but arrived with door on the side so not what I ordered but the quality of the wood and materials is very good. I am very pleased with the quality but slightly annoyed that the door is in the wrong place after being advised they could meet the requirements. Communication could be improved as delivery was delayed to the Tuesday when they confirmed it would be delivered on Monday but I did receive the catio and am extremely happy with the item/materials so thank you.

I am very happy with the product, the delivery drivers and installers were knowledgeable and courteous. Unfortunately the customer service and communication let the process down. I was constantly chasing the company for delivery information, given plenty of unreasonable excuses,and they were then 4 hours late on the day that they finally arrived.I don't think I would order from this company again which is a shame because the product is good.

We have had a horrendous experience with this company. We ordered a chicken house back in July at a cost of over £1000. They failed to deliver it on 3 separate occasions and never communicated when they failed to turn up. They claim to have 'processed' a full refund on 15th September which has not materialised, which will now involve us in further time instigating debt recovery. Don't waste your time and money on them, it's not worth it!

Really happy with the tortoise house Dan and his daughter delivered yesterday. We wanted something built to specific measurements with additional doors and ramps. Dan made helpful suggestions along the way and it is perfect.
The build quality is very good, extremely sturdy and practical to keep clean.
Would definitely recommend to others.

I bought a rabbit house with ramp and insulation. It’s fantastic and the rabbits have settled in well. The quality is exceptional and even in high winds and rain it feels safe and cozy. The installation team were second to none. So efficient and pleasant even though time was running on. And the team atCherry Acres were always pleasant and helpful. So why only 4 stars not 5? Two reasons. Firstly communication wasn’t great. They were very quick to respond to enquiries but didn’t keep me updated on progress - and in fact it was delivered nearly 2 months later than expected so I was getting worried having paid out so much money. Secondly the images on the site were not clear - and in fact I thought the ramp and platform would external to the main area when in fact it is only in the sleeping area. Also the ledge that goes into the main area was a bit of a worry as it would be easy for bunnies to jump over and it is quite high up. Don’t get me wrong - the rabbits love it but an option of extra ramps would have been good. I’ve actually placed an indoor hutch alongside for safety. But overall this is an excellent product and a good company

Really pleased with my kennels that were erected yesterday by Daniel and his daughter. Look, style and quality all great.
Service received from start to finish has been very good including a phone call on a Sunday to adapt the kennels slightly to get the best design for my dogs which was appreciated.
Very friendly and would definitely use again 🙂

Really pleAsed with the kennel, would highly recomend this company. Lovely father and daughter team, very pleasant family run business.

Highly recommended. We had a sanctuary run built and installed today and it is just fab. It was connected to our existing coop with no problems or additional cost. Timed arrival was as expected with an update for exact timings during the day. The run is sturdy, well made, looks beautiful and our chickens love it ! Thanks very much indeed

Dan did a great job with our rabbit shed. A family run business, both he and Chloe did a fantastic job installing and we would recommend Cherry Acres to others

Had a great experience with Cherry Acres. Very easy to contact over email and responsive. Grate product and just a good experience all around.

Still waiting for my refund over a year later. Avoid at all costs.

Oh, and they tried to get my three reviews removed. “Not a genuine experience” apparently. Sent Trustpilot an entire email trail + a copy of the CCJ. They must think we are stupid.

A bit more communication would have been appreciated regarding how the order was progressing, hence the four stars. They are well made and I’m very pleased with them.

We now have a fantastic bespoke rabbit mansion and cannot fault the quality or materials used in its construction nor the two family members that undertook the installation. They were both really nice genuine people and much happier than I would have been after a long journey from Kent to Bristol to undertake the installation.

Our delivery and installation from payment took around 8 weeks which for a family run business is an acceptable time to wait, given we would have thought they have a relatively full order book, the size of the product we ordered and the logistics and availability to get to Bristol.

Now there are a number of negative google reviews which is not good for any company. We experienced similar issues with cancelled deliveries for a number of reasons and we were increasingly nervous and started to read more into the reviews as you would when you make a sizeable outlay.

However we were always advised of the delay and the owners worked with us to achieve the end goal.

As a family run business you are more exposed to the challenges of running a business with material availability, staff shortages, transport and family issues all of which can impact on the smooth running and are unfortunate.

What you cannot take away from this company is their passion for the product, their want to do the right thing, the kind nature of the people and the quality of the product.

So if you do experience any issues hang in there. All good things come to those that wait.

We love our bunny house the guys were lovely and friendly and although it was delayed by a few days it arrived and we are super happy

Absolutely appalling! Do not use.
Had to pay upfront for my catio for my cat, no issues there.
However when it comes for delivery I have currently been messed around 3/4 times and no response to why the current delivery hasn’t been received!
First issue was that they were on holiday and people they used to build whilst they was away made issues with orders so they had to go back and fix them so will deliver a week later.
Next was that they was running a day behind so could deliver on Friday - this was the Wednesday. Friday morning came around and lo and behold they couldn’t deliver because they didn’t have the right vehicle to deliver (even though they booked it themselves). So could deliver on Sunday. I have email evidence of this one.
But today is Sunday. No delivery has shown up (no surprise there)

And in the past they have said I couldn’t have a refund or some money off for some reason (I think it’s because they are a small business??)

Do not buy as you won’t get your money back/ any help whatsoever just ridiculous. I have no issue with delivery via a side gate as well as on site parking!

Very friendly and helpful team. Efficient and hard working when installing a 4 bay kennel block in very wet conditions. Thrilled with the quality and finish of the kennels and very much look forward to using them. Would recommend for your kennel needs

Today my Bunny House was delivered and built and I couldn’t be more happier! Fantastic quality and such a friendly happy service. I made a few changes and they were more than happy to accommodate.
If you want quality that will last then look no further
A family run business that really cares about their customers
I wouldn’t hesitate to order again and definitely recommend
Thank you

We ordered the Warren Lodge rabbit house from Cherry Acres. We are really pleased with it. The quality is excellent… very solid and well built. It is incredible value for money when you compare it to a shoddy mass-produced shed from a garden centre. The customer service is very friendly and all in all we are happy we made our purchase.

We were absolutely delighted with the quality of the craftsmanship, the design, the service, the installation and construction.
A family business and all the people we have engaged have been delightful.
An experience that we would highly recommend.