Clinique Avis 

I wish I had read the reviews. Do not order direct from Clinique. I have been waiting over 3 weeks now, they have admitted my parcel had been lost and said they had resent my order. (No mention of a refund) and I’m still waiting nearly another week later with no correspondence at all. Avoid at all costs!

How can a company this expensive have such a terrible reviews? Can everyone please just stop buying from them so they go away and a new brand (that actually cares about its customers) can take their place

Update Clinique said they would resend my order last Friday needless to say it’s still not been sent wattsapo customer services assured me it would be sent yesterday ! Messaged again today sorry it will be sent this afternoon ! Absolutely disgusting , quick to take your money and goods not recieved , if they udse Evri will never get it before xmas !

Order has been out for delivery for 4 weeks, still no sign of it. I cant get in contact with Clinique or the courier Evri. I have emailed Evri, tried Online chat with Clinique and WhatsApped their help service, still no reply. DO NOT ORDER FROM CLINIQUE!!!

Amazing quality products. Highly recommend.

four weeks since ordering and still no parcel. had zero communication from Clinique with any information as to where my order is or if there are any delays. very disappointed. four weeks? and no communication at all? not putting customers first clearly. very disappointed

Still waiting for an order I placed on the 25th November. Had no response when I have tried contacting them through WhatsApp, or online.
Would not recommend.

Absolutely dreadful! Do NOT waste your time, They bombarded my email with offers, I ordered, some for presents, it does NOT arrive, I then spent ages trying to get a refund, no compensation for the gifts I would have received. Dreadful, dreadful service, shame on you Clinique, I expected better.

Needed a replacement for a Clinique Id pump so I sent details via What’s App to customer services and I received replacement within 2 days. Great service.

As with other reviewers, the promised extras did not arrive in my Black Friday order despite it clearly showing on my order. Contacted customer services via whatsapp...after initial connection and the verification process they ignored the communication completely. Have been using clinique products for many years. This appears to be a company that think they are too successful to need effective customer service!

Clinique Clinical Serum - Used this product once then threw it out! It is so heavy and greasy and it looked like I was wearing a mask! I bought it online so not always easy to get the correct shade….but this was bright orange! I love Clinique but this foundation really is awful!

Having left a bad review, the Company replied asking me to email them, with Trust pilot in the heading. This I did, the next day got an email telling me my complaint had been closed. Do they call this good service?
DO NOT USE THIS COMPANY, THEY ARE HOPELESS AND I WILL NEVER BUY ANYTHING FROM THEM EVER AGAIN, HAVCING BEEN A CUSTOMER FOR OVER 25 YEARS.

If I could, I would give a 0... I wasted over 1,5 weeks waiting for my order to arrive. I chased on Live chat, where I was told at first that my order was due to be dispatched on that day (never happened). When I chased the second time, I was just simply ignored as I could see a person named Andjela typing at some point, but then stopped and no response received (I wasted over 2h after which I received a notification that their chat is no longer available at this time, nice ha?). That is not all. I also chased via the landline where I was told my order would be on its way on 6th Dec the latest and if not I would be fully refunded (still nothing). I also sent 2 email complaints about my experience. On the first one they replied that my order was on its way, however when I checked the status with Evri I could see that they were still expecting it from Clinique (same status until today). A chased again, highlighting that they lied to me by saying that the order was on its way when I could clearly see it was not, but never happen to receive a response from them, so I was ghosted, again! A few days later I received a notification that one of the items was no longer available, however I could also see that the free samples disappeared from the receipt together with the other item, even though the order still qualified for the free samples and on the phone I was also advised that I would receive an extra gift for all the trouble (another lie). I got so fed up with chasing for an order that I already paid for and never received that I called them again this morning and this time I was told that the order was unfortunately lost! 🤣🤣🤣 I'm curious when would I find out about it if I didn't call them... Anyway I said I want a full refund as I'm done with wasting my time for their extremely poor customer service and that they should do something about it. The lady was like, ok, no problem. Seriously? No apologies, nothing?! Now, I will probably have to chase again to get my money back!
I usually read reviews before I order anything, but with Clinique I never thought they would be so bad, so I trusted them and now I regret I didn't read the reviews prior I ordered from them. Never again!! They are unreliable, unprofessional and couldn't care less. I have never experienced worse customer service in my life.
Do not order from them!!

Why have Clinique changed their delivery partner from Royal Mail. Still waiting for a parcel that is saying processing at hub with Evri for 10 days now??? I wouldn’t have ordered if I known they were going to use this useless company. What has happened to your service Clinique?

Read the rewiew and got a bit worried ,but I received my parcel.Just one item was missing , but I contacted costumer service which was great solved an issue and resend my missing item

Awful customer service! I didn't expect this from such a trusted brand.
Order was confirmed by email, no communication from them at all. After 7 days I contacted THEM - they had no record of my account or order apparently BUT they had taken my money and sent me the email.
Supposedly looking into to it urgently, they still didn't get in touch. After a final email from me they told me they'd found my order but it had never gone through so I needed to order again - no apology, no offer of recompense for my inconvenience.
Never again - DO NOT BUY FROM CLINIQUE.

Just awful took 5 days before it said shipped then waited 7 days for Evri to deliver but never received had to raise a case with PayPal for a refund which we have now received tried ringing Clinque but they could not care less just terrible customer service and why would anyone use Evri

Placed my order on the 19th November, its now the 30th ! Still nothing . It stated 48 hour delivery. Now I know there's a postal strike but in between strikes I'm still receiving other packages from different places . I've been a loyal customer of estee lauder for over 20 years and worked for them. I thought I'd give clinique a try but since this experience NEVER AGAIN . Very disappointed in clinique.

Clinique products are very good but Evri delivery services the company is using is the worst ever and that is why I gave only one star. I have ordered some products on line 2 weeks ago and still my parcel hasn't been delivered. I contacted Clinique consultant and asked for a refund and I was refused and told they cant help me and I have to wait. How long can I wait. I was told I have to resolve it myself. When you sign a contract with bad delivery services please take responsibility. I told Clinique consultant that if I had known they changed delivery company I would have never ordered on line. The response was " than do not order next time, it is your choice". Wow...congratulations to Clinique for such a customer service. I will not order from you at all ever again.

Awful customer services ordered for Xmas quite a bit got my order number no good after a week then just cancelled my order! Customer services couldn't even find order number. Clinique what happened? Will never use again