Clinique Avis 

I am so disappointed with my Happy perfume. I wrote to you before to say how unhappy I was with this perfume. I have been buying Happy for many years and I always got comments about how lovely it was, but over this last year or so I noticed the smell does not las anymore than 10mns now. As the perfume I had when I wrote to you was a present. I gave you the bebefit of the doubt but I bought a new one myself and its the same. A lovely smell when you first put it on but by the time im ready to go out the smell has completely gone. Its not a cheap perfume either so I would expect the smell to last longer. I'm afraid I wont be buying it anymore as its not fit for purpose
Its a real shame as I loved it so much.
Lynn Morrison

A company that is pathetic at delivering an order on line ordered weeks in advance as a Chrisrmas present has still not arrived. UPS the courier is alledged to have made 3 attemps to deliver at a collection locker to be informed by UPS the business was "closed" how can a collection locker be closed after 3x attemps absolute bull s.hit!!! Called Clinique who assured me days ago they would send another consignment next day delivery bull s.hit its still not arrived a Christmas present arriving if at all after Christmas pathetic customer service and company.Never again!!!!

Ordered a not inexpensive gift set for my wife as a Christmas gift. It also came with two full size free gifts. Despatch confirmed and tracking showed delivery Mon 22 Dec. It didn’t arrive. Called the courier the following morning. Could only ‘speak’ to a bot which confirmed delivery was due Monday but drivers can run late and delivery now due Tue 23 Dec. It didn’t arrive. Called the courier again the following morning. Got the bot again which said they know I am expecting delivery and they will chase and it hung up. Called Clinique and explained all this. Agent was really understanding and said she would refund me but if the package did turn up I could keep it as a gesture of goodwill. How lovely. On Wed 24 Dec get an email from the courier saying delivery will be today. Go into tracking to see what time I could expect the package. There is a message saying that Clinique had requested return of the package. What?
Called Clinique and spoke to a different agent, explained the situation again and that I had been told I could keep the package. No, they need to send a form to request return. But the agent I spoke to previously said I could keep the package. No, but I could have a pot of skincare lotion or mascara which were currently on offer as free gifts. Well that would go down like a lead balloon Christmas morning. Will you please honour the gesture of goodwill offered by the other agent. No. Can you cancel the refund so I can take delivery. No. Can I pay you again now so I can take delivery. No.
Thanks for nothing Clinique.

Absolutely appalling service from the UK website. I ordered a Christmas present in the Black Friday sale and it never arrived. I then spent an eternity trying to resolve the issue through their live chat function. They never sent a replacement immediately and sat on it, despite the fact that I could order a new one from their website to be delivered in a day or two. When it arrived 24 days after placing the order, it was missing the free face wash. Again, I wasted time trying to talk to someone. They initially refused to send it to me saying it was 'out of stock'. I pointed out that they have stock on their website but they said it was different stock despite it being the same item. After protesting, they finally relented and said that they would send me one but made it out like I should be grateful and they said that they won't do this again. Like, I should be grateful for receiving the totality of my order. The absolute cheek for them to frame it like! I will never order from their website again. If you want their products then order from a reputable supplier, like well known chain stores with an online presence. Their website operation is far from professional and their off-shored customer service is appalling. I am so angry at their attitude.

Clinique Elixir perfume has changed. After 25 years of buying this product, I'm done. It actually smells stale. Please bring back the old fragrance.

Original order placed on 29th November 2025 - lost by Evri, On Monday 15th December Clinique offered to send replacement goods out minus the 1 item no longer in stock. Spoke to Clinique on Wednesday 17th December, confirmed order was being processed and a tracking number would be provided on dispatch.As at Friday 19th December I am still waiting on my delivery.

£100 order lost by Evri. Impossible to contact Clinique. On hold 20 mins before being disconnected. Whatsapp no help. Live chat not working. Disgraceful service by a once reputable brand. Avoid at all costs

Good products, disgraceful customer service. They really should read all the comments on here about Evri!

Order has not been received now having to go via bank to get money back as they won’t issue refund.

Has anyone ever actually got through on the phone to Clinique? I received my order and one of the items has spilled entirely over the other products and was completely empty and I’ve been unable to reach them through any of their platforms.

An absolute scam company. Ordered Christmas gifts on Black Friday. It’s now the 11th of December and still have received nothing. Impossible to get through to their customer service. Have tried WhatsApp and phone. Eventually got through to someone 5 days ago, who promised me they’d ship a new order.
I’ve received nothing confirmation email and now quite simply cannot get through to customer service. Avoid this company at all costs, this is by far the worst experience I’ve ever had with a company. WHERE IS MY ORDER?! They should be ashamed of themselves. They’ve certainly lost my custom.

Thanks to the sheer number of negative reviews, I’ve decided to vote with my feet and steer clear of Clinique altogether. If this many people are having issues, I’m not about to gamble my money or my skin. Plenty of other brands manage decent quality without the drama. Clinique, do better.

Ive been buying clinique lash power mascara for well over a decade but my most recent purchase has been very very disappointing! It used to glide on in nice thin coats, no clumps, it coated every lash. It never left smudges under the eyes and it never came off til I washed it off with warm water.
It is now the exact opposite of all those good points! Its clumpy, gloopy and leaves flakes all over my face, I wouldn't even attemp a 2nd coat as it would just double the clumps on my lashes. I've tried to complain on chat but surprise surprise they dont respond. I've messaged on Facebook and am awaiting a response.
Why did you change a well loved formula? Please change it back. I have lost all confidence in this product and will not be recommending it to anyone.
I am now recommending Estee Lauder's Double wear zero smudge mascara as it is clump free, waterproof , easy to clean off and smudge proof. Its a few pounds dearer but worth every penny because it does what it says unlike lash power.
Do not buy this til they change the formula back!

Generally ok with majority of products I use from Clinique. However, they use Evri to deliver and my parcels often get lost and always get abandoned on the doorstep. Hopefully you can get to them before they disappear. I’ve tried Clinique customer services but it’s clear they do not want to help as you can only contact them remotely and wait, generally more than 30 minutes, before someone comes online. Awful service.

I ordered (very expensive) Clinique products for a birthday. They were out for delivery on Monday with Evri but mysteriously were never delivered. There has been no update from Clinique or Evri on where the parcel is or when it will be redelivered, despite 3 phone calls and multiple online chats. I asked Clinique to resend as I believe this parcel is lost and they have refused. I tried to raise a complaint and they have no complaints process. I will never use them again.

Item missing from gift box. Trying to get hold of anyone at Clinique seems to be impossible.

Evri stole my delivery. Why oh why do companies use Evri, when it is guaranteed that many customers will be left disappointed. Trying to contact Clinique is near impossible. Contact through WhatsApp, but disconnected after they took 1.5 hours to reply! I just want my money back and never want to order again, from anyone using Evri, ever.

Can’t believe the difference in the quality of many of their products . Also the size of their gift sets for the price is very poor .

Ordering process is ok but they choose to use Evri which is just a dismissive waste of customers' time as it will mean missed or lost deliveries and wasted time. The customer service experience was also very poor. Generally, I am still loyal to the products but I won't use the website in the future.

I was happy with my quickliner eyeliner as it didn't irritate and went on smoothly. Unfortunately I didn't read the reviews about it only lasting a few weeks. What a waste of money, there is only a tiny bit of eyeliner in the tip, the rest us just an empty shell. I will not purchase again, I'm sticking to my no 7 stay perfect pencil.