Clinique Avis 

​I placed order #3942102543 on April 25th, expecting the advertised 3–5 working day delivery. Instead, I was informed the delivery would take 16 days (estimated May 11th).

​In any professional retail environment, a 16-day wait for a domestic order is a farce. Clinique’s customer service was quick to offer the standard script: "This does not reflect the level of service we strive for." However, if a company truly cared about its standards, it would have taken immediate action to honour its original commitment. Instead, their lack of accountability left me with no choice but to request a cancellation myself.

​It is disappointing that a brand of this stature finds it acceptable to breach its own delivery terms and then offer nothing but hollow apologies. If you value efficiency and reliability, I would advise shopping elsewhere.

According to the online chat the whole system is run automatically. No changes or ammendments are able to be made, so after an issue with my address being changed due to paying with paypal they were unable/unwilling to help. The fact they now also use Evri to fulfill orders is just the icing on the cake.

I was feeling low and unhappy with my look. Booked a Clinique makeup makeover . Annie was the lovely lady who gave me advice,explained everything she was doing . I have never been as happy as I was that day when I walked out of Browns in York, the whole experience was fantastic. Annie is a great asset to & ambassador for Clinique

I placed an order for a birthday gift with plenty of time to spare before the special day. Three weeks later, there is still nothing. The tracking link just gives 'in warehouse' as it has from the moment the order was placed. I think this company is the WORST I have ever dealt with online for lack of feedback, difficulty of contacting and simple contempt for customers. I am very, very dissatisfied.

I placed an order and received one email about items. After 2 days I received another email which dispatched the order . I didn’t hear anything after few days Contacted them today and ask where’s my order and the answer shocked me which parcel was delivered 2 days before while I was home and didn’t receive it. I explained that and sent me a picture of a box next to a bin which is not shown where is it but they said it’s proof of adress. I said didn’t receive it but customer service ignored me and I asked for supervisor again ignored me . I’m not sure why they behave like this while it’s their fault. Still have no idea what to do

The foundation is very thin in texture, used more to cover than other brands. Try not to get too hot during day or night as this foundation slides off the skin in rivers and pools in areas of the skin. Would not buy again or recommend.

Ho avuto problemi di dermatite con una loro crema idratante. Abbiamo avuto una corrispondenza via mail. Quando ho chiesto il rimborso di altre due creme che avevo acquistato sigillate perché ormai non ho più fiducia nei loro prodotti,mi hanno bloccato la mail. Non rispondono più. Ovviamente ho cestinato tutti i loro prodotti e da me avranno solo un feedback negativo sia sui prodotti che sulla gestione dei problemi. Assurdo per un'azienda così grande.

My ordered was received by the courier and whilst I was waiting for the parcel I received an email saying they had issued a refund. I complained to customer service asking them to send the products again at the same price but they told me both things were out of stock. Very disappointing. I won't be buying anything else from then and will use clarins instead

Ordered some foundation and a chubby stick for lips which were great. Was supposed to get 5 free mini gifts but only ended up receiving 2 which was quite disappointing, was offered no explanation for this.

Having not received my item for 10 days, Evri admits to losing my package. Clinique customer services want me to wait a further 5 days before they log it as missing and issue a refund / resend items.
I contacted them again 3 days later and not only get rebuked by the customer service agent, they then admit it has been lost, no apology. Most disappointingly, they won't resend any of the items and they are now more expensive than when I bought them. (I bought on sale for good reason). No apology, no attempt to make right.
I have been using Clinique products for 30 years but they clearly do not value their customers.

A second order in a row not delivered on time by Evri. Ordered in plenty of time for Mothers Day but it’s a no show. Having had the same experience before Christmas I will not order from Clinique until they change their courier. Also disappointed that practically impossible to find a Clinique email address to write to about this.

Why on earth have Clinique stopped producing the soap bars ?
I’ve tried the replacement liquid soap which is very expensive and it’s no good.
You should start listening to your customers as we’re buying your products.

You are a loyal customer and accrue rewards. Yet when you are due to get your birthday gift it is an out of stock item so never available. Why offer a free birthday gift as an incentive to reward customers and never provide it?

Light skincare products that work well for daily use.

I have been shopping in Bracknell Fenwick store. every now and then however the staffs’ attitude in this store ALWAYS comes a cross rude and disrespectful. I have also told this to your staff today (17th February, Tuesday, around 12pm) as I had enough of the way I’m being treated as a costumer.
This lady who is often there, was again unfriendly, a bit abrupt and rude. She makes me feel uncomfortable and unwelcome as a costumer by her negative energy and body language. I almost feel I’m not wanted to shop there. On numerous occasions I ended up going into Boots Clinique down the road instead or online to purchase.
Today I chose a facial cleanser and was also looking to buy eye shadow. The eyeshadows did not have the testers on display so I gently open two of them to look at the shades as she was standing next to me. She could clearly see that I was doing nothing wrong other than opening the lid to look at. I did like a particular one and was thinking about purchasing. instead of trying to help me to make a decision, she instead told me off saying I wasn’t supposed to open them. How else I am supposed to pick one if I can’t see the shades of the pallet? She can clearly see I was not mistreating the product being very careful other than looking inside over the clear film of the shades.
I have expressed my feelings to her that I am really made feel so uncomfortable shopping there every time I go. I purchased the facial cleanser only and left.
I’m not sure why but I have similar experience every time visiting your counter in this location by the same staff member. There is one another lady who is almost the same.
Alisha

I love Clinique products, despite going off trying other brands I always come home to Clinique been my staple skincare provider for over 20 years.
My issue is their choice of courier...Evri. I feel as a customer, I can no longer order online directly from Clinique as it's a lottery if they get delivered. That means I lose out on offers and freebies as well as points that comes with ordering from them directly.
I know that the Clinique/Evri partnership will be via a contract for an agreed period. I truly hope when that is up for renewal, Clinique send Evri packing and use a more reliable service. Cliniques reputation is being tarnished by Evri.

Good men’s products. The moisturisers are all good I like the blue one best. Under eye cream excellent. Face scrub and wash also highly recommended. Never had issues with this brand. Been using for many years now and will continue to.

Terrible company to deal with. Didn't even bother to deliver my order.

With all the negative reviews I thought I'd post something more positive! I had a query about delivery and spoke to someone very helpful on the phone. I then had to make a return and the process was straight forward and my refund came through promptly. I used them so I could try something knowing I could return if it wasn't right for me. They honoured all this and I think this is much better than some other companies.

Customer service non existent!
Had a reaction to one of their products, they don’t seem to care. Took several attempts to get through to them via the online chat, WhatsApp message not available either. Apparently they will call me back this was days ago….

*Update* although it took a while to respond to me and the online chat was pants, I was pleasantly surprised at how friendly and helpful the customer service people are so I am giving them 4 stars 🌟