Clinique Avis 

DREADFUL customer service- do not use!

I am really disappointed with Clinique. For many years I used their “light honey” airbrush. That was discontinued and swapped for an “02 medium”. This appears to have been discontinued and so I swapped to the “even better” cn 20 fair. (This is a bit ironic because it’s not better). However, this too appears to have been dropped. What rubbish. Goodbye clinique

I was told that all their products are Paraben free. Just received 2 bottles of their anti-blemish face wash and to my shock there’s SLS in it. Yuck! Will never order again as I really don’t want to end up being diagnosed with cancer.

Started using it and broke out in hives after the first wash. I have now thrown both bottles away and will do everything in my power to get a refund

I live in the sticks and finding a shop selling clinique is nigh on impossible, so I took to the Internet and decided to order direct from clinique.
I ordered anti redness solutions foundation yesterday. It arrived today! I cant believe it.
I was able to track my parcel all the way as it came by royal mail tracked. There was no delivery charge, just the price of the item.
Wow! What service. Thank you, so very much clinique you are amazing.

Been using Clinique for almost 30 years now. Love there stuff. Any issues re customer service get on live chat. 99% of the time they will sort straight away. Puzzled why there is so many negative reviews.

Having used clinque products for.many years with no complaints really disappointed in them. I placed an order and ordered an extra item so I could get the free.gift bag with £84 worth of products. My order arrived with no gift bag. I rang and complained and was told the gift bags were not available anymore and offered a free gift worth£29. I explained to them they had made a mistake and instead of receiving £84 worth of goods they want me to accept one worth £29 and nothing else they could do.

just purchased a sun gelle product from Clinique I have been using for years. The new product is half the size and costs a lot more. Feel cheated.

Today I went into Boots in Stockport to see if I could get an appointment to see someone on the Clinique counter and I was greeted by Fiona she was so nice and we arranged a time to go back as she was with another customer,on arriving back Fiona asked me lots of questions about my skin and what I wanted and I really enjoyed the experience,I can honestly say I enjoyed every minute,she applied makeup in different shades to see which I preferred and I loved the finished look,I have to say Fiona wasn’t pushy at all which I liked she was interested in my needs and I have purchased just what I need to look after my skin,before I went for my appointment I had been very upset and she made me feel so much better so Thankyou Fiona and you will definitely be seeing me again

Paid for gift wrap but it did not arrive gift wrapped - just in a standard cardboard box with ugly black paper inside. The bottle of moisturiser itself was quite dirty and not very appealing as a gift!

Order 1546027362

I have been a Clinique online customer for over 15 years but have been very disappointed in its customer service during my last transaction. The company tempts customers to spend large amounts of money, offering a "free" gift but there are all sorts of exclusions (such as using your Smart Points to purchase an item) which mean you can't avail of the offers. This isn't made particularly clear. Having placed an order in excess of £70, I found that it didn't include the 7 piece gift set (the whole reason I placed such a large order in the first place) and I immediately contacted Customer Services to try and find out why. I was told it was because I had selected the Smart Points offer and therefore couldn't avail of the free gift. Given the fact it was an honest mistake and I contacted them within a minute of placing my order, I expected them to show some goodwill towards me as a longstanding customer (as well as wasting half an hour of my time contacting them). I got a "computer says no" response and was told "you did not read the T&Cs". I feel stupid and annoyed at being tempted by an offer (which I couldn't ultimately avail of) to spend so much money in one go and even more annoyed that the company couldn't show me any good will as a loyal customer. In short, I'll spend my money elsewhere from now on.

i have used aromatics perfume for years recently i bought 2 100ml bottles from amazon i cant send them back i have just used it and had bought in july the smell is not the same and it does not last beyond 5mins after application clinique very swiftly told amazon is not a recognised outlet

I have been using the Clinique stick deodorant for decades - I'm think maybe 25 years. It is the only deodorant I like. Suddenly it is not available and I can't find out whether it is a temporary supply problem or whether the product has been cancelled. Please Clinique, respond and let me know what is going on. Either the men's version or the women's version will be fine.

Love products, delivery, website, newsletter and promo
Would love to see less packaging or refill options

DO NOT USE THEY TEST ON ANIMALS

I have used them for years as they indicate they are ethical etc but they regularly test their items on animals. I will never use them again and will let as many people as possible know

Such a frustrating company to deal with. Website looks slick, but service is terrible. Ordered items on 14th July to be delivered 19th July. Now 26th July and no emails about delivery or issues at all, chased customer service and they report a problem with their system and unable to refund. Waiting for finance team to sort, but calling everyday with no action, not even an email to confirm issue. Complete joke and I am out of pocket £150 until they decide to refund me. So cannot go and buy from a different supplier until they fix their systems. My advice to avoid them 100% and go to Boots instead!

Order placed on 14th of July. Now 24th, no order, no response to any messages.
Shocking. Will never use again, or recommend.
Order no 1528415206
Feel free to update!!!

Happened to pop into John Lewis on Oxford Street, London while rushing from one job to another and was looking for some proper help with choosing a new foundation. Usually i find when you pass the beauty counters the people never really invite you in, however i didnt want to buy another foudnation that looekd ok inthe shop and not at home, its such a a waste!Hhaving used clinques products before many years ago, i found their area and enquired with a really nice friendly approachable lady and asked for help.

I clearlly hit the jackpot, Isabel listened to my tale of foundation shopping woes, looked at my skin, asked about my skincare routine and suggested me to take a seat. Talked so kindly and softly through recounting what i had said and how she maybe able to help, she cleansed my skin, tested, tried and applied very lightly like an angel, foundation to my face covering some outbreaks and rosacea. I was blown away, it didn't look like i had any foudnation on and my skin looked flawless!

Isabel then showed me why it wasn't the best idea to smother my face with foundation using fingers, use a brush! I bought foundation, and a brush and will be going back to replenish my make up!

So grateful for fabulous service especially in a world when most people dont seem to care anymore!!

Thank you Isabel

Placed a £60 order on Mon 17th July, had an email confirmation and nothing else, their website now says there’s issues with orders, live chat is down due to tech issue (you mean your being inundated with complaints so you’ve turned it off) WhatsApp is only for beauty advise, don’t have time to ring during their phone opening hours! It’s a joke….if someone would like to update me about my order it would be appreciated 1528466672

I wish I read these reviews prior to placing an order. Purchased £70 worth of products a week ago and still haven't received anything. I called CS to just be given a prewritten speech about delays .... I said I need it by Friday in a week's time as it's a gift but they cannot guarantee anything and I have to call back on Monday. Terrible!

I placed an order for £64.60 with Clinique. Unfortunately it had my old address on my profile. I immediately phoned Clinique on Friday 9th Jun. The advisor was helpful and told me to phone again when I had received an email saying my order had been dispatched. At that point I was told they would contact Evri and have the parcel returned to them and they would then refund me. I phoned them on the 10th to say I had receive the email saying it had been dispatched and the advisor told me "no problem we will have it returned to us and I am going to refund you now. On the 12th June I received an email from Evri saying they had delivered my order!!! The advisor had not even bothered to intercept it, nor have I received a refund. I am so frustrated at the way this has been handled and the time I have wasted trying to sort it. Their CS needs to be investigated, as it seems to me to be a shambles!!