Hotel Club Mac Avis 

Worst expierience ever, hotel full of Wild English people, travlers, very dirty, small rooms, after few Days my doughter get hand and month deaise (HFMD) and few days after i got this also, lots moscitos

So this is my honest review of club mac.. we spent 10 days here as a family of 4, 2 adults 2 kids (10&7) this is a long one sorry 😅 but I'm trying to be as thorough as possible.
The transfer took us just under 2 hours, we arrived at the hotel around 2.45 ish, check in was easy and quick and he was very helpful even at that time in the morning. So the Sunday was our first full day, which was our daughter's 10th birthday. We went to the foam party which was brilliant both kids absolutely loved it and so did dad 😂 when we went back to the room the hotel had left little gifts and a card for our daughter which was a lovely gesture. The room itself was spotless, we had issues with the air con one night but they quickly brought us a fan until morning when it was fixed, we had an issue with the door one day but again that was fixed quickly and the power did go out one day too but as before it was back on quick enough. None of that really caused major issues for us. Cleaners where there nearly everyday, I was worried about things going missing but nothing did (as I'd previously read things) We tried all the restaurants, for us personally we preferred Jupiter it's bigger and seemed more choice, yes it's more busy but nothing like I'd read and we went at all different times, I think if you go looking for bad you'll eventually find it! Loved all the pools, we could always find beds even if it wasn't exactly where we wanted them, there was only 1 time I'd sent the other half down early on the morning to get particular ones as it was our 2nd from last day.. we'd done the rounds and that was our favourite spot. The drinks at the bars.. the sex on the beach was my favourite but it wasn't the same at all bars even though it was out of the machine 🤷‍♀️ so I'd tend to stick to that bar.. personal preference of course but we preferred Jupiter bar, the drinks just seemed nicer. Entertainment by the lake.. we went to bingo (no win for us 😫) as stated above the foam party was brilliant, the kids loved the mechanical bull our daughter was so good on it! We watched the Freddie tribute and he actually wasn't to bad. I tried the strawberry daiquiris from the bar you have to pay at and oh my life.. they're the best thing I've ever tasted!! Other than the singers/movies/and a kids disco nothing much more is free.. the bull is payable, the little jeeps, the candyfloss/popcorn all at a cost.
Burger and pizza van, an absolute hit with everyone, whatever they put on those chips is addictive! We went a good few times and it's a great thing if like mine your kids sleep in a few mornings and you miss breakfast. The staff at the hotel for the majority was always happy and helpful (couple that was miserable) they are always on the go keeping the place clean and tidy, which is needed as we noticed not everyone cleans up after themselves 🤷‍♀️ it did rain a couple of times while there but they had entertainment going inside so that was good for the younger kids. We did go to the waterpark a couple of times and that was so good, we used the beach bus a couple of times, the beach is one of the best we've ever seen! We met some lovely families and everyone we spoke to was super friendly. We did hear of kick offs and things like that but we honestly never seen anything, so it can't have been that bad 😏
The kids had a turn of those inflatable balls on the water and they are payable to, 7 euro if I remember correctly. All in all the kids absolutely loved it and hated that we had to come home. We would definitely recommend and return. As for mosquito's, me and the kids don't get bit but the other half does.. mainly on a night and if we went close to the lake, also when we went out for food a couple of nights so it's not just at club mac. I think I remembered everything 🤣 oh the room itself was plenty enough. Balcony a little small especially with loads of floaties on but we made it work.

Room not cleaned on second day had to ask for clean towels toilet rools beds not made when complained maid come made bed did not clean toilet are bathroom sink given towels when to reception to complain who said some one would contact you to be told don’t contact customers about complaints will not be going back if made had said if morning did not have time to clean room would have had towels and made bed but after spending over 5500 pounds expect a better service will not be coming back my a five read reviews before booking this hotel does not care about customers complaints

Lots to do but constantly fully booked so expect to wait for everything. Full of travellers that were fighting and arguing constantly. Sewage leak one day, gas leak the next. Pool closure. Jet2 rep was unable to tell me where the medical station was.
Drinks are limited to 1 shot in a “rented” pint glass you have to carry round or no service. Food was ok but everyone got sick. When I spoke to Jet2 I was told “ viruses can be rife amongst guests”! Staff refused to let us take bread to the room for them and insisted the came to the restaurant to eat!
I have just had a follow up call 6weeks later and because the hotel haven’t replied to any comments. There is no evidence and the case is closed!
£1500 for 1 adults and a 10 year old for 7 days and I was I’d holidayed in a caravan or gone with a more reputable company. Don’t waste your money.

This review could not wait till we got home... so after arriving at club mac neatly a week a go first impressions was it looks absolutely lovely nice big open plan kinda resort everything you need ab
And more all kid friendly huge family resort perfect!! How wrong was I... so initially booked myself. another adult and 6 kids costing nearly 5 grand ok abit pricey but all inclusive or so ww thought... wrong again . So overpriced it was ridiculous the food wasn't great the room that was supposed to have 2 double beds in and a cot to accomadate me and 4 of my children.. it had 1 double bed and 1 single bed to which I had to ask 4 times for a cot then the next thing was it tool them till the Saturday to change the sheets (came on Thursday) but they didn't change the beds or emptied any bin or give any clean towels he just made the beds thetr was still watermelon on the sheets from the baby's dinner. So after another 3 days of awful service totally rude workers who looked down at you but tonight topped it off so we are currently still at club mac tull Thursday morning which can't come quick enough.. we have attended the circus bar tonight to watch a show all kid friendly might I add again. So my 8 year old needed the toilet.. but a fully grown arae man who clearly thought it was acceptable to get that drunk and spew all over my son his clothes his legs his trainers everywhere in front of people... absolutely sickened to the stomach and the only response iv had from anyone that works hetr is 'what do you want me to do about it' I am beyond fuming so this review was not waiting DO NOT come here and waste your money

Two stars mostly for the lovely staff and child friendly activities! Otherwise, If Benidorm is your vibe then this is the place for you! TONS of Irish Travellers and British, it felt like I never left the UK. Personally my idea of hell, just surrounded by a bunch of rowdy, uncultured, entitled people. I stayed in a 3 star hotel in February in Barcelona and the standard of the room/hotel/clientele was miles better than this one, you’re put into a small, semi-clean room with four people on two double beds, the first time the cleaner came he/she didn’t even sweep the dead bugs that were in plain sight in the bathroom, we put out wet towels on the balcony assuming they would be changed, but they only touched the ones in plain sight inside the room…shocking! These are all basic things I would expect from a 3 star stay. There were plenty of food choices, without offending the chefs because I truly appreciate how much hard work it must be to fee so many mouths! Meals were mostly bland but I suppose they’re just catering to their target audience 😂 Now onto the positives! I couldn’t fault the staff, all very friendly! LOTS of great activities for children, both free and paid (the paid attractions like the bouncy castles I don’t agree with considering you already pay a shit ton of money to stay here) the hotel is in a beautiful location with mountains in the background, close to the beach which they offer a free shuttle to! But it’s also walkable (about 15 minutes walk). Mallorca itself is beautiful, I definitely recommend branching out of the hotel and seeing Palma and Alcudia, don’t be afraid to miss meal times! You’re not missing much anyway! And this way you get to immerse yourself in a little bit of local culture if that’s your vibe of course, which to be honest you could tell straight away what the target audience was from the moment you step into the resort, again if this is your standard you’ll be fine but a massive shock to those of us who aren’t used to this kind of crowd/standard!

Absolutely disgusting full of idiots fighting. shouting till early hours it was that bad me and my family left early and got a new hotel definitely do not recommend to anyone

Spent 1 day and 1 night at that hotel then forced jet2 to move me the following day
Was staying with my 16 month old baby didn’t sleep once all night from the shouting cheering smashing stuff about in rooms and down near the pool table. People running up and down corridors until 3am.
Went down to reception in the middle of the night to ask them do something about the noise as the phone lines were ringing engaged because that many people were calling about the noise and saw that they had gangs of lads and gypos all sat in the hallways and round the pool table drinking smoking weed
They had 1 security guard who obviously just got laughed at so they had no control over the situation and the receptionist said to me this happens every night and the police get called out multiple times so it will quiet down eventually (it only started to quiet down at 3am)
When I was on way back to my room there was a man chasing a women and her kids down the corridor covered in blood and I could hear him beating her up then loads of other travellers come running in and out of that room when I tired getting back into my room where my partner was with my baby that same man covered in blood tried pushing himself into my room
We had to ring jet2 who called the police for us because the room phone wouldn’t work
Honestly worse hotel I have ever stayed at the place needs shutting down
Even through the day it’s just full of people drinking bottles of spirit getting ridiculous pissed not watching their kids
Bottles rubbish all round the beds round the pool
As soon as we got there I knew it wasn’t going to be good but I just didn’t realise how unsafe that place is and it’s advertised as a family friendly place!!

Smell of the drains disgusting food was repetitive not great police arrived after a family reported man in girls toilet exposing himself keep your kids close to hand been few fights here each night drinks all inclusive watered down crap on a good note lots for kids to do entertainment 4/10 and if it's raining during day nothing for kids to do also been marmaris many times and always entertainment by the pools for adults and kids 1 more day to go until we leave woohoo

Absolutely LOVE Club Mac. Have been 3 times and every time it’s been a fabulous holiday.
Fun, kids love it and there is food for everyone. The burgers and chips are great during the day as I found lunch the worst meal in the main restaurant but still is brilliant. My boys have the best time when we go.
The water park admission is a great addition to the hotel, we tend to go afternoon most days and it’s just great to end the day having fun before getting ready for dinner.
Entertainment is good too. I think we just have the best time on holiday at Club Mac.

I spent a week here in October 2024, with my sister and her family. I normally travel alone and avoid hotels popular with British tourists, so I know this has definitely skewed my opinion of some of the elements of this hotel so have rated it average.

PROS
- Easy to navigate for such a large hotel complex
- Lovely lake area, nice for a late afternoon or early evening stroll
- Free access to water park just across the road (the kids loved this)
- Very friendly and helpful staff
- Large variety of food which changed on a daily basis.
- Very nice breakfast
- Inclusive WiFi
- Good location to walk into Old Town or to the harbour and also to catch the bus into other areas of the island.
- Had a lovely mountain view towards old town.

CONS
- Far too many Brits. I didn't feel like I was overseas until I travelled away from the area.
- Very little choice with drinks for alcohol free adults (other all inclusive resorts I've stayed in have provided mocktails).
- Food was often quite bland
- Have to keep a cup for all inclusive drinks - a real pain in the neck, never had this anywhere before and really didn't like this.
- Walls of hotel rooms like paper, can hear everything from either side and even above. Noise from children running up and down corridors and screaming and shouting all night also didn't help.
- Constant smell of cannabis wafting into room.
- Air con did not work
- Room cleaning wasn't great.
- I've never seen such a small balcony at any hotel before.

I did have a lovely holiday as I was able to explore the island, but this is not a hotel that I would revisit. It was my sister and her family's second time here and I know they love all the facilities for families at the hotel including the entertainment.

Recently returned from a week in October at Club Mac. I'd read reviews beforehand and just my partner and I stayed. Firstly, we found the rooms and areas always clean and tidy. The staff are all very friendly and couldn't do more to help. The food choices differed every day especially with the hot show areas. Yes they put on salads and a variety of food just for kids every day but always found something to eat which was hot and tasty. They may just use a little too much garlic in some foods, not to my taste. The restaurants do a different theme night every night. The rooms are a reasonable size, our bed was very comfortable and the bathroom was nice, just could do with a little attention to the floor tiles. The shower over the bath was excellent and powerful. Plenty of daytime activities for kids, the pools are mainly for kids too but the adult pools were good with separate terrace area where we lounged as it was a bit quieter. Loads to do in terms of rifle shooting, archery, table tennis, pool tables, football, tennis courts. Special Club Mac bus every half hour to the beach, no charge. Or walk it in about 20 minutes. The water park over the road is fun, we had a great time. Free entry for club mac all inclusive, about 7 euros for a locker with key pad so can go in and out whenever, if you want sunbed also have to pay extra and also for food and drinks. We just left the water park and popped back to hotel for lunch. Evening entertainment excellent, all tribute acts in Circus Bar, Tina Turner Michael Jackson Bob Marley and more. Live professional singers in the quadrangle between hotels. The lake has pedalos, these are free between 10am and 1pm. The min train runs 3-4pm and the mini golf is great fun, when down by the lake or by the golf, archery and shooting areas be sure to apply your mosquito repellent, you will need it in those areas particularly. All in all we had a good stay. Rated a 4 simply because we experienced some noise as the room walls appear very thin and the balconies are really small. Also sometimes the smell of drains was quite unpleasant, and for all inclusive drinks they are strict on measures, just finally, we'd go again but we'd definitely take the kids and grandchildren they'd love it especially the free ice cream and range of pools and activities. Thanks to the team they really look after their guests !! We had a good time. Oh and as it was my birthday while away, they knocked the door with a bottle of bubbly in ice with glasses and personal written birthday wish, a lovely touch and unexpected. The staff even sang happy birthday in the evening.

Nice clean hotel
Room for 4 was small
Hectic during day and night but it is a family resort kids love it.
Food not brilliant but plenty of choice
They left me a bottle of bubbly in ice bucket in room for my birthday which was a nice touch.
Kids never get bored lots of pools good kids activities.
Plenty of free coffee machines dotted around.
Most staff ok but a couple of rude arrogant ones.
Anyone can enter the site which is a security concern
Got well attacked by mozzies but you can anywhere.
Kids own bars is brilliant idea
Very noisy with excited kids but it is a family resort ( ear plugs cure this ).
Would say overall stay was 8/10
Food 7/10
Cleanliness 8/10
Staff 8/10
Absloutely ace for kids my grandkids 9 and 7 loved it and wanted to live there.
I would take them again they could simply be kids.
You cant just go by other peoples reviews everyone has different expectations you need to try it for yourself
I have been to some resorts which i would never return to but this 1 is well worth a try if taking kids.
Try it you will not be disappointed
Thank you Club Mac for making ours (especially the grandkids) a very pleasant stay.
You will never know unless you give it a go.

Hotel was nice with lots to do BUT it's like chav central. Kids running round doing what they want being WILD, let the place down to be honest. Food not the best at all, sometimes cold and undercooked and seemed to be the same food over and over again. Beers flatter than my butt cheeks. Rooms OK but balconies tiny. Added bonus of the onsite laundry, 4.50 for the washer and 4.50 for the drier. Lots of mosquitos so make sure you go prepared. We LOVED the water park, 5 euros for a lounger but it was worth it so we didn't have to listen to the kids running wild and parents getting pissed round the pool at the hotel. 'Entertainment' and I call it that loosely was AWFUL. Definitely won't be booking again.

First time to club Mac and it was way better then expected, nowhere is perfect, however this was as close as a family holiday goes, staff very friendly and very helpful in the main, lots to do and lots we didn’t get around to doing, clean rooms, good quality food with lots to choose from, clean pools, clean complexes, evening entertainment with some really good and some not so much, the only real down side was the mosquitoes…. However I think we will be going back as it has everything for the whole family. I’d definitely recommend it

I just returned from this resort from a 2 week stay I hoped it would be as good as the last time I went a couple years ago but u was wrong this resort has gone down hill!! First of all there is no control kids running everywhere especially in the restaurants picking at food when it says parents should accompany them. The food is cold had to warm it up in the microwave which you don't come on holiday to do also the profiteroles from desert were frozen. The room that's I stayed in had a leak in the bathroom right above the toilet and another leak from the fridge. Police were also called one night from a fight in the circus theatre as well as security running after people who had jumped in the pool at night it doesn't stop I will bot be returning!!!!

THE GOOD
The food was OK even though it was repetitive. We tried the Jupiter and Marte and even though they serve the same food we found Marte was slightly better laid out, quieter and food was not coated with oregano compared to the Jupiter.
The room was clean but very small, the balcony was ridiculously small, enough for 2 people and you would still touching.
The drinks were a decent, soft and alcoholic alike, irritating you had to pay 2 euro for your glasses, not sure why they do this for adults ( is it to show alcohol or to be environmentally friendly however if the latter is the case they should do this for kids too). Even though all inclusive we were made aware there that certain drinks eg pink gin which wasn't branded was only available to premium paying customers. The ice creams were mini cone with a blob of ixlce cream on top and tended to melt very quickly.
Kettle was provided in the the room however not sugar coffee or milk was provided.
THE BAD
Fridge in room kept leaking and ended with a puddle on the floor on many occasions. Stench from sewers was not only on the room and in complex but also on street. Maid had pulled down curtain, when trying to use phone to contact reception there was no information of number and had to google this (info press 9 for reception).
The lake was marvellous breeding ground for mosquitos. Most people on the complex had several bites on them.
Extra cost for boasting, fun world etc.
Had to pay for sun loungers at water park 5 euro for each bed with lots for older children who can swim and limited for younger children.
Night entertainment consisted of odd random acts quite late, quite a few fights witness with the clientele.
Some parents not controlling there kids and kids extremely rude when confronted by other adult especially around the pool area.
Left the complex to go to the english and irish bar nearby which both offered more conducive entertainment/atmosphere for both adults and children.
Lift were dirty even the smell of sick in one them for a couple days.
Staff were generally helpful and pleasant.
Will not be returning, very over priced for what it offers.

Small room.
Dangerous balconies: high with inadequate railings.
Inadequate AC.
Filthy overcrowded pools.
Flat drinks.
Elevators regularly not working.

Food was very good. Rooms cleaned every day, new sheets and towels.

I would never go back.

They tried to serve the wrong meal twice , when they finally cooked what I had ordered every one had already eaten , made the whole experience very awkward, no offer of representation on the cost of the meal , server seemed to laugh the matter off, very disappointing

There was 10 of us in total that went , 5 adults and 5 children 7,5,3,3 and 11 months . We were abit sceptical about going after reading the reviews online , however we had a lovely week away !
The rooms were quite small which was slightly annoying as we had a double pushchair, travel cot and 3 suitcases to navigate round .. the balcony is very small and not safe for young children we kept ours closed at all times.
Sunbeds were hard to get as people were putting towels down at 6:45 in morning, so had to make sure we were up early to get a bed . Lots of different pools and lots to do with kids . Food was fine , different cuisine, lots to choose from and great desserts! Entertainment wasn’t the best at night , one night entertainment stopped around 9:30 and Mr bean came on the screen .. found it quite strange . Last orders were 11 at one bar and lights were out at 11:15 which was annoying as you still had your drink . Drinks were ok , nice cocktails .
Lots to do outside of complex , we got the bus to can picafort where there is a lovely beach and lots of bars restaurants and shops .
Waterpark was fun , lots of slides for all different ages.
Overall we had a nice week away . Would go back again